I brought this as a Christmas present for a friends cat, the laser seems not to work and then when I called to request a replacement, was advised to "bang frolicat on the table and call back if this doesn't work!" Great, not only did I give a useless gift it seems I will now have the hassle of having to find a replacement present AND attempting to fix the broken goods myself!!!! :(.
Emma - 29th December 2011
Firebox says: Hi Emma - we've found a few of them are quite stiff, and can be cured by a quick bang on the table. But if that hasn't worked for you, don't worry - get back in touch and we'll happily replace it for you.