I orderd a Kelvin. 23 (black) multitool a few days ago. When I opened the parcel it turned out to be a powermonkey classic charger!!! I have the invoice with the item stating a Kelving. 23. I still want the item I ordered. So will you refund me the return postage? Because this not my fault! Not happy with service at all!
Steven Jewitt - 26th September 2012
Firebox says: Sorry to hear that Steven it sounds as if this was a mispick, drop us a line with your order number to email@example.com and we will rectify this for you.