For people who sell "experiences" these people should know better. Having bought my wife a Ferrari ride for Christmas, I couldn't predict she'd be sick in bed on the day of the experience. They've repeatedly and bluntly refused to listen when we asked to reschedule. They refused to let me speak to a manager and didn't call back when they said they would. They said they offered cancellation cover but I cannot recall this. But cancellation policy or not, theirs has been a MISERABLE experience. Firebox have confirmed they've had this issue before and that the Racing School are totally inflexible. Be wary of buying anything from them, unless you're psychic!
Cristian, London - 21st April 2012
Firebox says: Hi Cristian,
We are are really sorry to hear about this. It really is a shame when things do not go quite to plan and cause annoyance like this has. Further to our conversation we have refunded you in full for the experience and we will be discussing this matter with the voucher issuer and try and work with themselves and the experience center to avoid issues like this in the future. Please do not hesitate in contacting us if you have any further questions.
Locations Available:
Oxfordshire. Donington Park, Derbyshire. Prestwold Hall, Leicestershire. Nuneaton or Kenilworth, Warwickshire. Silverstone or Rockingham, Northamptonshire. Elvington, Yorkshire. Three sisters, Lancashire. Bruntingthorpe, Stratford upon Avon, Elvington, Long Marston, Mallory Park, Leicestershire
Delivery:
Direct Despatch - Your Experience Gift Pack will be sent to you by our experience provider via Royal Mail 1st Class and should take around 1-3 working days to arrive.