Just wondering how you are supposed to get the battery compartment bit off to insert the batteries? I have just received this in the post and I am trying to put the batteries in but I can't. I have unscrewed all of the 3 screws completely but it won't budge.
Rachel, UK - 2nd June 2012
Firebox says: That does not sound right, you may have a faulty unit, please contact us with your order number to email@example.com and we will sort out something for you.