EST. 1998
Firebox takes our commitment to your privacy seriously, and we treat any information you provide us with care. By visting the Firebox.com website you are accepting and consenting to the practices described in our Privacy Policy, which is available in two formats:
Firebox is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy below:
Any personal information provided to or gathered by Firebox.com is controlled by Firebox.com Ltd ("Firebox", "We", "Us), a company registered in England and Wales (Company No. 3874477), with a registered office at 41 Welbeck Street, London, W1M 8HD. We are registered with the Information Commissioner in accordance with the Data Protection Act 1998, Data Protection Registration no. Z4645092.
When you place an Order or otherwise interact with the Firebox.com Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
Some examples of how information may be collected by us:
Information is kept securely in accordance with our internal security policy and may be used to:
By making an Order and/or submitting your data to us you agree to this use.
Your safety is guaranteed because Firebox.com uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction. Please click here for more information on Security and Credit Card Safety while shopping at Firebox.com.
In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, City Link, Parcel Line and their affiliates.
If you order a product marked "Direct Despatch" then we will need to pass your delivery information to our manufacturers as they will be shipping directly to you.
If you order personalised products which are made to order based on information that you provide, then we will need to provide this information (including delivery details) to our manufacturers for the purpose of creating the personalised product to your specification.
When ordering from Firebox, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.
If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter or by clicking here.
We may also from time to time send you the Firebox Catalogue by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues please click here to unsubscribe.
Firebox will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.
When you place an order with Firebox we may give you the choice for other reputable companies to contact you BY POST about future offers, events and new Products or related activities that you may find useful.
If you no longer wish us to do this please email us at privacy@firebox.com at any time.
If you have any concerns over receiving unsolicited post you can join the Mailing Preference Service and your name should be removed from the lists held by responsible direct mail companies. An application form can be filled out on-line at www.mpsonline.org.uk.
In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited firebox.com before) is recorded on your hard drive and used by us to improve Firebox.com and the products and services available to you.
If you do not wish for us to use cookies when you use the Firebox.com website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Firebox.com website and so we recommend that you leave them turned on.
Firebox.com is working towards being compliant with the revised ePrivacy Directive and is working with the latest guidance from the Information Commissioner's Office (ICO).
If you have any questions or comments about privacy or the Firebox privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Firebox has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 0844 922 1010) or email (at info@firebox.com) and the information will be corrected as soon as possible or removed from our database as you request.
Firebox has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.
Our homepage on the Web is located at http://www.firebox.com.
The full text of our privacy policy is available on the Web at:
www.firebox.com/admin/privacy
Users may go to:
www.firebox.com/admin/privacy
for information on how to opt-in or opt-out of use of their information.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
Firebox.com
Firebox House
Ardwell Road
London SW2 4RT
United Kingdom
You may contact us by e-mail at info@firebox.com.
You may call us at 0844 922 1010.
Dispute Resolution and Privacy Seals
We have the following privacy seals and/or dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.
Additional Information
This policy is valid until 31 Dec, 2010 at 12:00:00 GMT.
Data Collection
P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 2 data groups. The data practices of each group will be explained seperately.
Data Group "Navigation"
We collect the following information:
This data will be used for the following purposes:
This data will be used by ourselves and our agents.
The data in this group has been marked as non-identifiable. This means that there is no reasonable way for the site to identify the individual person this data was collected from.
The following explanation is provided for why this data is collected:
This data is requsted so that we can monitor the ease-of-use of our website, in order that we may make improvements to its structure and content, as well as to guage the appeal of any special offers we present to customers.
Data Group "Shopping"
We collect the following information:
This data will be used for the following purposes:
This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:
The following explanation is provided for why this data is collected:
We require certain information, such as name, address and payment method from our customers when they decide to purchase an item from us.
Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Our site makes use of cookies. Cookies are used for the following purposes:
Compact Policy Summary
The compact policy which corresponds to this policy is:
CP="NON DSP COR CURa ADMa DEVa OUR DELa IND PHY ONL UNI PUR COM NAV"
The following table explains the meaning of each field in the compact policy.
| Field | Meaning |
| CP= | This is the compact policy header; it indicates that what follows is a P3P compact policy. |
| NON | No access is available to collected information. |
| DSP | The policy contains at least one dispute-resolution mechanism. |
| COR | Violations of this policy will be corrected. |
| CURa | The data is used for completion of the current activity. |
| ADMa | The data is used for site administration. |
| DEVa | The data is used for research and development. |
| OUR | The data is given to ourselves and our agents. |
| DELa | The data is given to delivery services. |
| IND | The data will be kept indefinitely. |
| PHY | Physical contact information is collected. |
| ONL | Online contact information is collected. |
| UNI | Unique identifiers are collected. |
| PUR | Purchase information is collected. |
| COM | Computer information is collected. |
| NAV | Navigation and clickstream data is collected. |
The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.
