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EST. 1998
The Coolest Things You Can Buy

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

"I'll definitely be using Firebox in the future and nice job on the customer service!"
Chris - Apr '14

"Haha! I think that is the best customer service response I have ever received!"
Emily - Apr '14

"I am amazed by how quickly the response was, I didn't even think I would get a reply the first time. Your company is amazing I have always loved firebox especially because it's British!!! (Prefer it if it was welsh though, but you can't everything lol) You guys have been so nice! :) Thanks firebox team for all your help I am very grateful."
Sophie - Apr '14

"Just wanted to say thanks to the 2 people I spoke to today regarding my order -- brilliant CS :)"
Dominic Page - Apr '14

"Thank you for all your help. I appreciate all of the customer service. And how quickly it arrived, impressed me. I will be happy to shop from Firebox again."
Joanne Thirlwall - Apr '14

"Thanks for the bag of sweeties I found in the box with my order. Made my day :)"
Debbie Kirkman - Apr '14

"Thanks for your help and for sorting it out so quickly - 10/10 for customer service "
Jade - Apr '14

"I love the way you guys talk to your own customers online. It's great! Even something as mundane as an auto-confirmation email for a purchase has a sprinkle of Firebox-goodness, your own voice, spiffingly demonstrating what a cute and marvellous bunch you all are."
Heather - Apr '14

"Ok, so I don't usually so this.. In fact, I don't ever do this.. But I'd just like to say how awesome you guys are! I've only bought one thing from you and I will be coming back for more and more!"
Luke Seage - Apr '14

"Thanks so much for the quick reply and excellent service.I will go and surf the website right now! "
Matthew - Mar '14

"Thank you guys! Great service, I must say - and friendly! "
Jackie - Mar '14

"Refreshing, brilliant customer service!"
Jo - Mar '14

"Great and thanks for the A++ customer support. Other online shopping sites can learn a thing or two from you."
Sheharyar - Mar '14

"Firebox! I've bought two products off you now the third is on its way, none of them have disappointed me in the slightest, the emails I get from you make me smile and the witty details you leave on your products are phenomenal. Never stop being awesome guys, I love buying things off you! This is just a thank you email for being amazing!"
Darren - Mar '14

"I really love your website, lots of cool products and the product photography is amazing."
Mandy Leach - Mar '14

"Thats great customer service!"
Suzanne Cherry - Mar '14

"I came to say yours is the funniest and best website I have come across ever. The very random placement of two cats in FAQ had me laughing away."
Nikki - Mar '14

"Thank you for the excellent customer service! I will be sure to tell all my friends about Firebox.com and what a great place you have!"
Ken Walker - Mar '14

"Just want to say thank you for the funniest and most impressive way I have ever bought anything. Brilliant, amazing. Made me laugh so much I will buy more stuff"
Sue Gardener - Mar '14

"I wish to say thank you again and I must say your company has been wonderful. Top marks."
Dawn Ferguson - Mar '14

"Lovely and friendly customer service"
Cathy Litrizza - Mar '14

"Great customer service, it will certainly increase my use of Firebox."
Martin - Feb '14

"Happy to have discovered your site."
Antonella - Feb '14

"The process of buying from your site was a breeze, and the light hearted humour in the various emails I received was great. As a web designer who works on ecommerce sites daily, I will definitely be taking some inspiration. Great work."
Mitch Ward - Feb '14

"Pretty sure that this is my favourite customer service ever, you guys are awesome."
Matt Taggart - Feb '14

"You guys are the best! Impeccable customer service every time."
Emma Say - Feb '14

"The customer service at Firebox is brilliant and I will certainly be ordering from you again."
Natasha Little - Feb '14

"Today you're getting my 5* customer service award!"
Julia Franklin - Feb '14

"BRILLIANT COMPANY... BRILLIANT HELPFUL,CHEERFUL STAFF WILL DEFINITELY SHOP WITH FIREBOX AGAIN AND HAVE ALSO RECOMMENDED THEM TO FRIENDS AND WORK COLLEAGUES."
Carol Jones - Feb '14

"Great customer service."
David Hay - Feb '14

" If only all customer services were so easy to deal with"
Simon Foster - Feb '14

"the customer service at Firebox is second to none, and I wouldn't hesitate purchasing from you again"
Ellie McKinnon - Feb '14

"You're the best! I often buy online but your site is the best!"
Mina Martinucci - Feb '14

"Thank you for all of your assistance, you were incredibly helpful, friendly, professional and patient"
Tej - Feb '14

"that's why I keep coming back to Firebox - its run by reasonable humans not machines"
Mark Lintott - Feb '14

"You guys have the greatest customer service I've ever seen!"
Morgan Lambert-Stiles - Jan '14

"I love all your communications with your lovely sense of humour and how you always keep the customer in the loop."
Mark Guilbert - Jan '14

"I appreciate good service, which you guys always offer"
Chris Clark - Jan '14

"You've certainly earned a happy customer and I will be sure to recommend you to my friends"
Daniel - Jan '14

"You guys are absolutely awesome! "
Lauren Muir - Jan '14

"I would like to thank you for the quick and super efficient way Firebox and especially Charlotte on you team who dealt with my order problem "
Peter Bourne - Jan '14

"outstanding customer service as always from Firebox"
Michael Gray - Jan '14

" Richard Fletcher was extremely useful and was one of the best customer service employees I have spoken to not just from firebox but from other companies too"
Jack Tyler - Jan '14

"Firebox's customer service is truly second to none"
Ayrton Kelly - Jan '14

"I bought quite a few Christmas gifts on firebox this year and have been very impressed with the site, service, humour and selection. I have been telling people about how fantastic it is."
Sandra Young - Jan '14

"With your Customer Services being so good, Firebox have redeemed themselves!"
Charmain Richardson - Jan '14

"I am feeling a kiss is in order because you've been so fab!"
Vicky Bailey - Jan '14

"You're amazing. Thank you so much. I'm going to tell everyone how awesome you are"
Linda Edwards - Jan '14

"you have exceeded the boundaries of customer service and delivery physics"
George Brawley - Jan '14

"I know you probably get this a lot, but your service really is fantastic"
Joe McBride - Jan '14

"I can see how hard you are working to make the business successful. "
Madalyn - Jan '14

"you're awesome and I love you! But shhh don't tell any of the other websites.. but you're my favourite... I don't want the others getting jealous!"
Louise - Jan '14

" I've never had such an amazing response from the customer services of any company before"
Jacob Gresham Hill - Jan '14

" I am very impressed and grateful. You have exceeded my expectations. "
Susan McRoberts - Jan '14

"Definitely the best customer service I've ever experienced."
Jenni - Jan '14

"You're fabulous just the way you are. I have lots of love for you. I also tell people about you."
Simon - Jan '14

"I am impressed"
Roger Edwards - Jan '14

"Thank you so much for the exceptional speed with which my order was delivered I will shop with you again, and recommend you any time I get the chance. "
Heather Marks - Jan '14

"All companies should learn from you. I will certainly be using you in future :)"
Chris Williams - Jan '14

"I cannot speak highly enough of your customer service and will use Firebox again"
Carol Baxter - Jan '14

"I bloody love Firebox"
Tim - Jan '14

"Have had the best shopping experience on your web site, found the perfect duff beer for our mates 40th birthday, who incidentally is affectionately known as homer as he is fat,bald and works at Sizewell nuclear plant in Suffolk! Perfect pressie"
Sue - Jan '14

"Very impressed by your service. Products were exactly what I wanted, the turn-round time was speedy and your delivery service exceeded my expectations. Thank you very much, will definitely buy from firebox again."
Joanne Myers - Jan '14

"Top drawer customer service :D "
Keith - Jan '14

"Absolutely adore your site. Love the range of goodies. Love the style of communication and love the fact that everything was easy and my delivery was when it said it would be. Just brilliant, thank you!"
Philippa Lock - Jan '14

"Just wanted to say thank you to the entire Firebox team, you do a wonderful job, even when a visit from the big guy in the red suit isn't imminent!! and your e-mail correspondence is guaranteed to put a smile on my face too. You guys are soooooo on the same wavelength as me, keep it up!! :-)"
Lyndsey Pryor - Jan '14

"In the world of mass email communication, most of which are corporately dull, I just thought I'd let you know I love reading yours"
Angela - Jan '14

"I've bought many many things online, but i've never experienced costumer service the likes of yours. You lot were on the ball at all times, courteous, helpful and very friendly. I felt like I was not simply a number on the page, and that felt wonderful."
Rui Ramamlho - Jan '14

"Thank you Firebox for making me giggle xx lots of love and hugs and not too hurty bellies after Xmas day guzzlings xx"
Beverly Melnyk-Jones - Jan '14

"Your amazing! thank you sooo much, had nothing but mither with deliveries this month so your awesome messages and crazy fast service has really cheered me up :) your the best and I'm gonna recommend you to everybodyyy :D "
Charlotte Carice - Jan '14

"I just wanted to say a massive thank you very much! Fantastic customer service, even at this very busy time of year! "
Becky Giles - Jan '14

"You truly are exceptional. You really are amazing. I am so happy I have found a company that looks after me. I will continue to invest in you, as you do in me. "
Lol Sunter - Jan '14

"Have had the best shopping experience on your web site, found the perfect duff beer for our mates 40th birthday, who incidentally is affectionately known as homer as he is fat,bald and works at Sizewell nuclear plant in Suffolk"
Sue - Jan '14

"I just wanted to say a big thank you for a really pleasurable online experience, you have made spending money quite tolerable, cheers, and I will definitely shop with you again "
Liz - Jan '14

"Well you've just made an old lady very happy!"
E Jackson - Jan '14

"Great customer service! I didn't have to wait for long on the phone, nor did I have to go through lots of press a number options. You were really friendly and helpful and didn't make me feel uncomfortable. And you responded and sorted my issue really quickly. I shall certainly continue to buy from Firebox. "
Tamasine Batey - Jan '14

"I love everything about you. Your website is a pleasure to use. Your jovial light hearted analysis of a product is always enjoyable to read. You understand the mentality of your customers and the fact you have made it this far and continue to be successful is a testimony to this. You are an industry benchmark and so many companies could learn much from you. "
Marcie - Jan '14

"You have great stocking fillers & many things for every age group - keep the new gadgets coming. Love using your site,my favourite & have told all my friends about it too."
Colin (Yoda) Bacon - Jan '14

"Your customer service elves were fabulous! Absolutely brilliant service, thank you! "
Rhianna - Jan '14

"The products are brilliant I simply love all the little touches of customer service here and there for example the little bag of sweets in my delivery alongside my darth vador mood light and the fact that even the confirmation emails are funny to read. So MASSIVE thumbs up from me and I shall continue to buy lots and lots of stuff from Firebox. "
Lucy - Jan '14

"Thanks a million for your fab customer service!"
Natalie - Jan '14

"Thank you for a very efficient and also humorous customer service which will definitely make me want to buy from you again ! Regards from a happy customer "
Dawn Nicker - Jan '14

"I think your customer service is probably one of the best out there...prompt, amusing and to the point. Well done-said in a very non patronising way may I add!!!"
Kirstie Lancaster - Jan '14

"Really appreciate the brilliant customer service! "
Kira - Jan '14

"Wow! Now that's what I call customer service..."
Grahame - Jan '14

"I never do this and I'm sure you get similar emails all the time but can I just say how impressed I am with you guys. Ordered my first order with you yesterday and it arrived with this mornings post, from your humorous emails to your wonderful (and so well priced!) delivery, with free sweets and wine vouchers ! I couldn't have been more pleased"
Anna - Jan '14

"Love Firebox's customer service.. Kudos for the friendly and informative approach, always make it a sweet and easy process ordering stuff!"
Justin Judge - Jan '14

"By far the nicest customer service I've spoken to. "
Clare - Jan '14

"I must say that your customer service is very very good. "
Louise Flanagan - Jan '14

"I think you guys have some of the best customer service out there. "
Jennifer Wilson - Jan '14

"Adding a bit of fun and not using a thesaurus for your response as most businesses do to sound like they know what they are talking about has really made me feel valued. "
Ben Rampton - Jan '14

"Love your site & how you comment back to some of your customers reviews, it's nice to see you interacting like you give a shit :) Thanks for sourcing all the great stuff you sell, some fantastic ideas which would've taken me fucking ages to hunt down! "
Joe - Jan '14

"Your customer service and how you treat your customers is impeccable."
Calum North - Jan '14

"I will just tell you what a wonderful experience it was ordering through yr company. Fast, fun, efficient & friendly. I love yr emails - very funny!!!!"
Adelaide Luckie - Jan '14

"You are truly an amazing company, and I want you to know I shall be singing your praises from the highest multistory car park! Fantastic emails - much more fun than ordering from any other company, in fact almost more fun than receiving the ordered item!!!"
Lorna - Dec '13

"A big fat thanks for your excellent customer service..and all round service you guys do back there. "
Jay C - Dec '13

"Having just received two emails from you confirming orders and delivery updates I feel I must say thank you! They are a real pleasure to read and definitely brought a smile to my face. Not sure who the credit should go to but they obviously have a great sense of humour! "
Alison W - Dec '13

"Thanks so much and thanks for brilliant customer service , makes me want to shop again with Firebox :-) "
J Elliot - Dec '13

"Just a note to say thank you for all your efforts. The service and communication that I have received has been outstanding- pats on the back all round."
Helen - Dec '13

"Thanks so much for the incredible customer service. I'll be sure to spread the work about how great you guys are! "
Sarah - Dec '13

"Right, well thanks for all your help you have been outstanding in your field of thingies, and some day people will sing songs about you in the village square. "
Linda - Dec '13

"Awww you're the bestest! You will be on my Christmas card list for sure, unlike some of my co-workers.... "
Stephen - Nov '13

"Fantastic customer service, thank you! "
Jenna - Nov '13

"I am always extremely pleased with your products and, equally with your customer service... That's why I keep coming back to you"
Tracy Lyon - Nov '13

"You've made my day! "
Lesley - Nov '13

"thanks for the great customer service."
Chris Weetman - Nov '13

"1st class customer service. "
Steve - Nov '13

"Thank you for an amazing website!! You have really made me chuckle this morning!! Best website crack I've ever experienced. Fabulous, Bravo!! "
Jacqueline - Nov '13

"amazing customer service - never seen such a down to earth reply. Big thanks"
Dave - Nov '13

"Great customer service :)"
Paula - Nov '13

"your customer service is excellent. You put a lot of retailers to shame! "
Nicola Dickson - Nov '13

"I have to say, this is the friendliest customer service email I have ever received. "
Tarryn - Nov '13

"Thanx for a great service. Peace, love and rock n roll"
Maggie Milne - Nov '13

"Impressed with after service and now a happy customer ! "
Karon - Nov '13

"thank you for the wonderful customer service. "
Emily - Nov '13

"LEGENDS!! I knew there was a reason to stay a loyal customer for over 10 years."
Nathan Hogan - Nov '13

"it's so nice to get a friendly email instead of the automated replies. "
Gill - Nov '13

"Woohoo. Thank you so much for all your help. I've been raving about Firebox to all my mates too! "
Titania May - Nov '13

"it is customer service emails like yours that keep me coming back to Firebox year after year to do the bulk of my Christmas shopping."
Sara Smith - Nov '13

"excellent service"
Lyn Taylor - Nov '13

"Love it, Fantastic life enhancing products to spend my money on! "
Neil Cowan - Nov '13

"Thanks so much for the great customer service. Dealing with Firebox is like a breath of fresh air when it comes to online shopping! "
Helen - Nov '13

"It's this level of excellent customer service that keeps me coming back to firebox! "
Jay - Nov '13

"I always knew Firebox were awesome but you've proved it once again with your fantastic customer service. "
Michelle - Nov '13

"Your emails are excellent. I mean, really excellent. Cheers for making my usual email reading a bit brighter. "
Steph - Nov '13

"Thank you so much for sorting that out for me, and so quickly too! You guys are great. "
Carmen - Nov '13

"Thank you so much and I have to say your emails are so refreshing and make me smile! I work in retail and we can definitely learn something from how Firebox do things :)"
MIchelle - Nov '13

"I just want to thank you for an awesome service! And thank you for allow me to bring happiness to my friend through the gift I bought ;) Keep rocking!"
Raquel - Nov '13

"Just a quick email - I've just made my first purchase on firebox and I just wanted to say how wonderful I think your site is - I work for a website myself and I just found every interaction of my transaction delightful!"
Danny - Nov '13

"Great to have such a fantastic level of customer service! "
George - Nov '13

"Some of the best customer service I have ever experienced! Keep it up! "
Dan - Nov '13

"You guys at Firebox are the bee's knees. "
Suzanne - Nov '13

"I would like to take this opportunity to thank you for all your help and to say how much I enjoy browsing the firebox website, not to mention the very complimentary correspondence that firebox send :-)"
Julie - Nov '13

"Thanks for getting my items dispatched so quickly, really pleased! I'll definitely use your service again, fo' sho'. "
Alex - Nov '13

"What a joy to deal with you guys! Internet shopping is supposed to be soulless and then there's firebox! I'm overwhelmed already xx "
Christine - Nov '13

"Thanks for excellent customer service!! "
Lesley Hamilton - Nov '13

"I much appreciate your speedy replay. You have put my half empty glass brain to rest and transformed it to a half full one! "
Rosemary - Nov '13

"Firebox are 10 out of 10 for customer service!"
Oliver Smith - Nov '13

"I've never received such good service from a company and such quick responses. You've been brilliant and kept me in the loop. Very impressed."
Dawn Shepherd - Nov '13

"Brilliant customer service!! A replacement mug and got called an UNT. Thanks a lot, you bunch of UNTs :) "
Leighton Ward - Nov '13

"After this I can definitely recommend Firebox for their customer service. Thank you all so much!! "
Chris Godfrey - Nov '13

"I wanted to give you my complements on your costumer service, it is truly magnificent. "
Brenda Van Diere - Nov '13

"Thank you very much!! You've been very helpful, and the fast service was fantastic! "
Dominic Foxwell - Nov '13

"I have to say that I am very impressed with Firebox's customer services. I will be sure to spread a good word about your company and keep you guys in mind for future purchases!"
Celine - Nov '13

"Thanks for your quick and helpful response. Christmas 2013 has been saved by your heroic efforts. "
Robert Carey - Nov '13

"Thankyou gorgeous firebox staff member, I think I luffs you.x "
Kelly F - Nov '13

"Your customer service process has been excellent throughout and probably one of the best I have ever received so thanks!"
Hannah - Nov '13

"I can't believe I'm actually befriending customer support :3 Best customer support ever! And I have been in contact with hundreds, so I know what I'm talking about! "
Martin Terjesen - Nov '13

"You are definitely the best company I have ever dealt with! Absolutely brilliant. Thank you for all of your help. "
Ashley Smith - Nov '13

"So thanks for your help and thanks for your cheery mails and thanks for being Firebox. Fab goods, fab service and super staff too. "
Jacqueline James - Nov '13

"Keep the amazing work up. You are the best company for customer service and great products I know. Thank you ever so much :) "
Dawn Newman - Nov '13

"customer services is so very helpful and understanding."
Jane - Oct '13

"Thanks for the great customer care"
Ron Jones - Oct '13

"I love love love the site!! I will be hitting it up for my Christmas list. "
Kerry Gross - Oct '13

"You have a great customer services team!"
Lena Rehbein - Oct '13

"Love your emailing and response humour.........very pleased with my experience with you. Impressed all round!"
Mrs Jayne Barry - Oct '13

"Thanks for your prompt response. That's excellent customer service thank you :-) "
Paul Anthony - Oct '13

"I think you are awesome"
Marina Ricupero - Oct '13

"Cheers for the very human response! "
Andrew Collien - Oct '13

"I honestly don't know what to say other than thank you, thank you and thank you. Thank you to your impeccable customer service skills and thank you to firebox for being a fab company to order from. You truly are a credit to the organisation. "
Shimran Butt - Oct '13

"Just wanted to give you a virtual pat on the back :-) I can honestly say that after being an Internet shopper for years ,yours is one of the fastest most efficient sites/delivery process I have came across.I also like the banter,the sweets and cats.I don't think I've ever written an email to a company that wasn't a complaint either so massive well done! "
Leah O - Oct '13

"This is the best and quickest customer service I have ever been in contact with, and believe me I have been in contact with many. I would have given you an award, a medal or even a cookie, if I had either ;)" "
Martin Terjesen - Oct '13

"a great company who puts customers first."
Tricia McLellan - Oct '13

"I would just like to say what a pleasure it has been shopping on your site. What with all the amazing things on there (I definitely will be shopping on there more) The after care with the thoughtful cheery happy emails have made me smile. I'm buzzing about your site and service and I'm telling all my friends. "
Kim Hicyilmaz - Oct '13

"Just want to say your email confirmations are hilarious! Brilliant idea!"
Laura Button - Oct '13

"It has been a pleasure"
Shruti - Oct '13

"OMG! From the funny emails to the rock solid package, with also candy inside! Also the umbrella I bought is better than I imagined You are definitely the coolest web shop I ever tried! "
Luca - Oct '13

"pleasure doing business with such a polite and humorous company!"
Jennifer Foote - Oct '13

"Thank you so much for such excellent customer service"
Lily Parke - Oct '13

"Thank you wonderful people at firebox!!!! your customer service is above and beyond!!! "
Rebecca Steinbach - Oct '13

"I must say all your customers service staff that i spoke to at the time were so very polite and helpful i can honesty say that ive never dealt with such friendly and efficient customer service team as i have when dealing with your company. Even down to the funny deliviery confirmation e-mails that you send out, i always recommed you company to friends and i will most certainly be back in the future to shop for gifts for frinds, family or myself. I really hope you guys are proud of the company that you work represent as they are just fantastic"
Lee Wright - Oct '13

"I just wanted to say thanks for a great item and superfast delivery. Your emails always make me smile, you people are awesome! You guys rock!"
Jennifer Richardson - Oct '13

"Hi there, Many thanks for your excellent customer services,I am incredibly impressed and will be recommending you to all "
Julie - Sep '13

"I will make sure to recommend you for the outstanding customer service thank you"
Daniel Gallington - Sep '13

"You have proven how awesome people can be, and that business is not just about figures, it's about people and relationships (and you guys clearly have that nailed!)"
Andrew - Sep '13

"All communication from you is brilliant. Your messages and comments are always written in such a non-typically British positive and comical way. Hopefully this will become the new British way to talk to each other.. :) You seem like a great company.. shopping with you is 100% perfect and I really hope you do achieve complete dominance in the Internet shopping World..!! "
Julie - Sep '13

"Thanks again for the great service......have never had better"
James Thomson - Sep '13

"Really is excellent customer service that you provide - which is completely refreshing compared to most places nowadays!"
Graeme Knights - Sep '13

"Your customer service is simply amazing!"
Vito Ruggiero - Sep '13

"I would just like to say how impressed I was with the customer service provided. This is the first time I have had to call your customer service team and would just like express how pleased I was with the quality of service provided. "
Daniel Bate - Sep '13

"thank you for the FANTASIC service It is the fastest service i have ever used on the internet. Well done keep it up. "
G K Pearce - Sep '13

"Excellent service :)"
Jenna Herlingshaw - Aug '13

"Best customer service ever!!!"
Rio Maddison - Aug '13

"I'm really impressed with the customer service at firebox and will not hesitate to use your website again."
Malcolm Payne - Aug '13

"Very impressed with firebox's customer service, top-class stuff, keep it up! :)"
Maxi Gilbert - Aug '13

"Thank you again for being so helpful."
Susan Jones - Aug '13

"I must say the customer care has been fantastic."
Pav Pabla - Aug '13

"Just wanted to say thank you very much for a great, friendly service and and exceptionally fast delivery it's hugely appreciated"
Alex Kemish - Aug '13

"I must say I am very impressed with Firebox's customer service :)"
Michelle Parks - Aug '13

"Thank you for all those emails - I can relax now knowing Firebox has taken care of my nephew's birthday present."
Jenneffer Key - Aug '13

"Thank you so much! Best customer service ever!"
Mikey Tibble , Norfolk - Aug '13

"What awesome customer service. Thanks so much!! "
Mr. Tara Connelly - Aug '13

"The customer service was excellent. It's been a pleasure ordering from Firebox. "
David Bruce - Aug '13

"You're a whole bunch of awesomeness with awesome ass products! "
Georgia Nesbitt - Jul '13

"Thank you, you're the best :)"
Sven, Croatia - Jul '13

"I would just like to take this time out to let you know how much I love you. Thanks for being around firebox, you're my fave!"
Nikki Marsden - Jul '13

"I am very happy with my order , but most off all the extremely fast to my door delivery, I ordered my product only 2-3 days ago and already its with me , even with a small bag of sweets in the box :D thank you firebox I will be be ordering from you again shortly when I find my next buy :) Thank you very much."
Thomas Payne, Sevenoaks - Jul '13

"True customer service from yourself and Firebox in general, thank you so much!"
Stanley Gibbs - Jul '13

"What are you on?....I could do with some"
Angela Caunt - Jul '13

"Wow thank you very much. great customer service I have to say."
Lee-Anne Thom - Jul '13

"Excellent service as always from firebox. "
Wendy Brown - Jul '13

"Excellent customer service if I may say so."
Jane Myles - Jul '13

"Just the order confirmation emails were fabulous. Intelligence and a sense of humor? AMAZING. "
Rebecca Ryder - Jul '13

"I wanted to let u guys know that your mobile site is one of the best ones I have ever been to. Clear, quick, & especially....uncluttered"
Sid - Jul '13

"This email alone made my day. It brought a smile and makes me want to return and shop again."
Patricia Lewis - Jul '13

"I think that your selling skills are truly exceptional and I will definitely be buying some more stuff just to add to my collection of things from firebox "
Mathew Thomas - Jul '13

"Outstanding level of customer service. A breath of fresh air. "
Susan Rodgers - Jul '13

"It's so nice to hear from a company that has a sense of humor!"
Melanie Somers - Jul '13

"I really appreciate your company assisting me even though it was my mistake, I will make sure to tell others of the great customer services you have provided me!"
Gab Lopez - Jul '13

"I've had amazing service and will definitely be using Firebox again."
Jonathan Batty - Jul '13

"How good to receive a proper reply in these strange, rude times."
Anthony french-Constant - Jul '13

"Your customer service is second to none! Thank you."
Jaine Blackman - Jun '13

"Top customer service! "
James Hesketh - Jun '13

"Hi Firebox, You are brilliant."
Matt Coates - Jun '13

"Your emails are a scream and have already brightened up what would have been yet another nose-to-the-grindstone day of marking French exam papers. What a find you are!"
Lindsey Randell - Jun '13

"Many thanks for the great customer service, really appreciated and gives me confidence to keep using the site. "
Mark Long - Jun '13

"Why hadn't I heard about you before? Amazing"
Kyle - Jun '13

"I am impressed with the quality of customer service with this company! "
Amanda - Jun '13

"Thanks Guys - even arrived b4 the school run!"
Nicola Smith - Jun '13

"You have been a dream! In my head you have the best job in the world.... I imagine you just fool around with nonsensical brilliant toys . "
Kyle Kennedy - Jun '13

"Well am I impressed, or what? I ordered the bat t-shirt yesterday afternoon, and hey presto I got my parcel this morning!! Firebox Rules OK!!"
Maureen Hooper - May '13

"What fantastic service. Communication regarding my order couldn't have been better! Will definitely be ordering again :)"
JoAnne Lancaster - May '13

"Thank you very much. I can only praise the customer service team! Once again many thanks."
Matt Rigaut - May '13

"You have the best customer service I have ever experienced!!!"
Oddvar Aarseth - May '13

"Many thanks for your prompt delivery, fab service and wonderful variety of products"
Suzi Cooper - May '13

"Thanks for excellent customer service and the personal approach, I will certainly be buying again from you thanks."
Mike Boyle - May '13

"The pie was an outstanding success, comfortably upstaging a wedding cake. I can't thank you enough. Please pass on my gratitude to the bakers"
Malcolm Unsworth - May '13

"Just wanted to let you know that I'm really happy with the Instagram prints and I'll definitely be ordering again in the future"
Karli Gibson - May '13

"Thank you for very impressive customer service! Easily one of the best examples of customer service I have ever encountered"
Heather Juby - May '13

"just wanted to thank you for the exceptional service, I'll be telling all my friends about you!! "
Jennifer Donaldson - Apr '13

"I am honestly amazed, I already received my package today! "
Miss. Nathalie Sengers - Apr '13

"Firebox has now been promoted to the websites listed on my browser home page and I will share the love! "
Deborah Malschuk - Apr '13

"Just wanted to say that is the best order confirmation i have had, made me chuckle, nice one :O)"
Louise Chadwick - Apr '13

"I am so impressed by the quick and efficient way you completed my order all though it was only small you made me fell like a special customer as usual. "
Mrs. Maureen Judge - Apr '13

"Having experienced English bureaucracy and customer service first-hand, I meant what I said about your service. It's first class"
Ross Mckay - Apr '13

"This mob can't be Poms. They're way too efficient - AND they have a nice friendly approach to customer service."
Ross Mackay - Apr '13

"I think you're just about tops on customer service"
Pauline Brown - Apr '13

"I just wanted to say a big thank you for the excellent customer service I have received from your company. "
Mrs. Caroline Bovey - Apr '13

"Thank you for the great service, by far the best and quirkiest company I have used! "
Lewis Parker - Apr '13

"That was very impressive service! "
Anne - Apr '13

"Superb range of goods on your website, I've always liked Firebox and will happily shop with you again (after pay day)!"
Emma Armstrong - Apr '13

"I'm just more impressed every time i shop with you ! "
Bryn Bright - Apr '13

"James was super helpful and deserves promotion or at least a pint and some sweeties :)"
Emma Armstrong - Apr '13

"Best customer service team I have ever come across."
Gemma Milroy - Apr '13

"Thanks for great service Firebox "
Leanne Newell - Apr '13

"Thank you so much for the prompt service and delivery of my Baconnaise and Bacon"
Amanda Kent - Apr '13

"Thank you again for your brilliant customer service. "
Julie Budd - Apr '13

"I just wanted to let you know that I have strong feelings for you too. "
Edith Galliers - Apr '13

"I shall be recommending Firebox to everyone."
Pam Burrows - Apr '13

"Top customer service.Love you lots :) "
Emma Rossi - Apr '13

"You certainly know how to keep your customers happy, can't wait to buy more products from yourselves. "
Dan Lawes - Apr '13

"Thank you so much, you guys are always so helpful. Top class customer service! Thanks again"
Julianne Woor - Apr '13

"Wow that is fab customer service, I will definitely use your company again! "
Debbie Hutton - Apr '13

"Thank you very much for the excellent service. I'll be back in the future :)"
Frances Lavery - Apr '13

"Your service is amazing"
Lee Burnham - Apr '13

"Great customer service as usual"
Dan Hunton - Apr '13

"What exemplary customer service!"
Severine Hamon - Apr '13

"I'd just like to state your customer service, speed of delivery and updates on delivery are outstanding, far better than any other online shopping I've experienced."
Chris Walsh - Apr '13

"YOU ARE SIMPLY PERFECT THE WAY YOU ARE"
Laura Charlesworth - Apr '13

"Perfect customer service as always! Thank you so much!"
Abby Webster - Apr '13

"Firebox = excellent!!!"
Clare Dye-Evans - Mar '13

"Thanks again for the brilliant customer services, it's to be commended truly!"
Jenny Venables - Mar '13

"Your customer service is excellent."
Catherine Calvert - Mar '13

"You went above and beyond. Thanks again!"
Kelly Carlson - Mar '13

"I wanted to congratulate you on your quirky and original confirmation email! It put a smile on my face and makes a pleasant change from the usual mundane confirmation notes. I will certainly buy from you again! "
Robbie Dougal - Mar '13

"I've been impressed with Firebox from the start."
Redmond Morris - Mar '13

"Thank you for a terrific service!"
Ross Bond - Mar '13

"Many thanks for your fast replies and excellent customer service!"
Matt Thomas - Mar '13

"Thanks for the help and amazing customer service!"
Jill Billingham - Mar '13

"Thank you very much indeed for your excellent customer service. I will be back!"
Marie Gibb - Mar '13

"My son was absolutely delighted! "
Janette Simpson - Mar '13

"What a fantastic service!"
Gaeme Delanoe - Mar '13

"Big ups for your writing style in all of your messages to me!"
Katie Rawlins - Mar '13

"The customer service is over and above what you would expect from an online company."
Karla Elms - Mar '13

"thanks so much for your help and fast response. Firebox wins the awesome stakes yet again! "
Jennie - Mar '13

"Your service has been excellent."
Mrs. Janet Moore - Mar '13

"Thank you again for your great customer service"
Miss. Carmelita Lubos - Mar '13

"I hope that one day, everyone will be able to combine humour and professionality in such an awesome way"
Sebastian Gansmoe - Mar '13

"amazing service"
Miss. Inhara Ortiz - Mar '13

"Thanks guys, after years and years you all continue to be awesome."
Kester Knight - Mar '13

"I love your emails they make shopping a nice experience and will definitely keep looking at your site."
Mrs. Maureen Judge - Feb '13

"THANK YOU THANK YOU THANK YOU FIREBOX!! I LOVE YOU ALL!! Your customer service is the best and you are all so so so kind!!! "
Miss. Emmie Gee - Feb '13

"I've been using the site for 6 years and it's always been a pleasure. You honestly have the best customer service of any site I've ever used, thanks again. "
Ron Bray - Feb '13

"Thanks so much for your swift reply and friendly service. Its a wonderful website you run with a relaxed attitude and quirky outlook that is a breath of fresh air for internet shoppers like myself. "
Mr. Ben Murphie - Feb '13

"great customer service."
Stuart Thomas - Feb '13

"The whole customer experience that you provide is truly exceptional. Your attention to detail is amazing. You are a model and a benchmark for any e-business. Thank you for such a fabulous service!"
Stephen Roberts - Feb '13

"I will definitely buy from you again!! "
Eleni Katsouri - Feb '13

"I would just like to send you an email to pass on my appreciation of how your Company treats its customers.... This is the first time I have used your Company and I will be back and recommending you to everyone I know !!! Your emails are amazing and so informative - they make me want to come and work for you and also bring laughter to what are sometimes miserable days. Please let your team know how FAB you are and many thanks for your wonderful service, I wish you continued success... "
Melanie McLean - Feb '13

"I wish to congratulate you for running such a great service. I was surprised to find a small packet of gummy eggs in my box along with my purchase.It's the small touches like this that shows how much care and effort you put into satisfying your customers. As a customer, may I say that, I will be returning many times and will endeavour to recommend you to friends and family"
Mr. Peter Vannet - Feb '13

"You guys are awesome! Thank you so much!! "
Julie Hansen - Feb '13

"thank you for your prompt response to my email and your great customer service. "
Lauren Tough - Feb '13

"You have been a tremendous help - heaps of Viking love for you from Denmark! I *will* remember your site and your extraordinary customer service in my future gadget needs."
Viking Love - Feb '13

"I cannot fault your service, I recommend you to anyone. "
Miss. Katie Aslett - Feb '13

"I just want to say how impressive you customer service is. First class and much appreciated."
Garrie Owens - Feb '13

"I am greatly impressed by your customer service and as a result I will continue to purchase items from Firebox and encourage my friends and relatives to do so too."
Aidan-Paul Canavan - Feb '13

"I am writing to say a big thank you to you and your team, and to commend you upon your outstanding service You have ticked every box from great website design, simple purchase process, customer service and availability for contact and efficiency is all outstanding. I hope you are all very proud of yourselves and please don't ever change! I'm only sorry I hadn't heard of you sooner."
Michelle Dolan - Feb '13

"Thank you for great customer service"
Catherine Campbell - Feb '13

"Your customer service was again excellent!"
Kay Coleman - Feb '13

"Can I just say how impressed I have been with the service I have received from yourselves."
Stacey Cullen - Feb '13

"Thank you to you and the Firebox team for the exceptional customer service and speedy responses I received. Firebox will certainly be my recommendation to any and all looking for that truly great shoppng 'experience'!!!! "
Tejinder Deogun - Feb '13

"I will definitely recommend Firebox to my friends - your service has been absolutely brilliant. "
Natasha - Feb '13

"I am very impressed by your customer service."
S R Norton - Feb '13

"I am very impressed with your Customer Service"
Jacqui Phelps - Feb '13

"The speed of the delivery and efficiency of your correspondence was super. So a big WELL DONE from me - I'll certainly be recommending you to friends."
Louise Chappell - Feb '13

"I will certainly recommend Firebox to all my friends. "
Jacqui Phelps - Jan '13

"Thank you, it sure makes a difference to deal with a company who values it's customers I will be telling others of this great service. "
Matthew Lord - Jan '13

"I love your customer interaction... it's hilarious and makes me laugh every time!"
Tom Widdowson - Jan '13

"Many thanks for you excellent service with constant update!! Very professional."
Mr. Owen Campbell - Jan '13

"Thanks so much for the delivery, my Voodoo knife man (Bert) is fabulous, I absolutely love him, he's a very welcome addition to the household. Thanks also for great service, it's been 100%. "
Catherine Triscott - Jan '13

"Thank you for your outstanding customer service and swift delivery"
Christer Wheeler - Jan '13

"Great service! Cheers :)"
Stephen Dransfield - Jan '13

"I love your customer service! "
Marie Guckelsberger - Jan '13

"Great customer service, often lacking these days, sadly. "
Alan Humphries - Jan '13

"Thanks I just received my order.. You guys are so much better than the rest because you seem more friendly and human.. Please keep it up as I recommended you guys to all my mates.. Thanks :)"
Rahul Islam - Jan '13

"Wow what brilliant customer service. Will definitely recommend you to my friends and family."
Christine Koiston - Jan '13

"please allow me to express my gratitude to the Firebox team for the assistance that has been provided in dealing with this missing item, you have all been more than helpful."
Mr C Turner - Jan '13

"I am very impressed with the service I have received 100% satisfaction and would definitely purchase from your company again and will recommend you to all my friends"
Angeline Owen - Jan '13

"great customer service. I am very pleased and I will definitely shop with you again in the future!"
Esraa Aldalooj - Jan '13

"thank you for the prompt service"
Sharon Harding - Jan '13

"I am really impressed with your company. I have no hesitation in recommending you to everyone"
helen blain - Jan '13

"I just wanted to thank you guys for the unexpected super fast delivery (my parcel arrived the next day!) and the candy! Keep being awesome, "
Miss. Pia Bastide - Jan '13

"what service, I will be ordering from your site again every about it is VERY GOOD. Thank's again"
Mrs M Arnold - Jan '13

"Many thanks and great service"
Jamie Forsyth - Jan '13

"I can't fault the products I bought, they are brilliant and the delivery was speedy! I enjoyed the e-mail updates, the unique style of humour made me laugh as well as getting straight to the point, I felt more like a friend than a customer so thank you."
William Holmes - Jan '13

"Firebox is its own beautiful bubble of fun and everyone can be a part of it by taking stuff out of its bubble and placing it inside there own."
Aaron Daniels - Jan '13

"Excellent customer service"
Ms. Mandy Jay - Jan '13

"Thank you for such excellent customer service and I hope to shop with you again in the future. "
Sylvia Parish - Jan '13

"Your customer service/staff are excellent, and I will be recommending Firebox to everyone. "
Maureen Cowdrey - Jan '13

"Your automated emails are crazy and brighten my day....thanks!! "
Sue Douglas - Jan '13

"I have used your website before and have always been delighted with the user experience and customer support and will definitely be recommending you to friends, family and random people on the street."
Daniel Moir - Jan '13

"Thanks for sterling customer service. "
Mrs Kathleen Low - Jan '13

"Great customer service. "
Sally Davidson - Jan '13

"Thank you sooo much for all your help on this matter. Your company are very impressive. "
Karen Morgan - Jan '13

"Thanks very much for your help. I must commend Firebox on its extremely efficient service!"
Tessa Monina - Jan '13

"Your goods and your service is fantastic."
Kerry Merrell - Jan '13

"I will be sure to tell everyone about the great service!"
Kelly Carlson - Jan '13

"I love your e-mail's soooo funny, it is a real pleasure getting thing's from you."
Margate Arnold - Jan '13

"Great service as always from Firebox. "
Rob Knight - Jan '13

"Swift response and sensible resolve! A rarity these days when contacting online retailers! "
Tabitha Mussa - Jan '13

"Firebox is a great site. "
Meloni Goss - Jan '13

"It's been a great pleasure buying from you guys again."
Tom Warner - Jan '13

"Just wanted to say what a fantastic service I have received! "
Deborah Moir - Jan '13

"I will be recommending you in future, not only for great products but also great customer service!"
Finn Clark - Jan '13

"Your website is fantastic and really would love to purchase from you in the future."
Bridgitte Calder - Jan '13

"First experience of using Firebox and I must say it's been possibly the best of ALL online purchases I have made. Excellent email communications."
Dominic Grace - Jan '13

"Your site is brilliant- congratulations."
Maryrose Souto - Jan '13

"I just want to congratulate you on your excellent customer service."
Jay Mcgowan - Jan '13

"I was very pleased at how quickly my order was dispatched...Thank you very much Firebox! Always make a great Christmas! "
Ellen Hadaway - Jan '13

"Once again we are so pleased with the service and the products we ordered. "
Roger Moth - Jan '13

"Great service once again! Brilliant! "
Fiona Taylor - Jan '13

"You have a great sense of humour! Thanks for making me smile."
Allan Ellis - Jan '13

"It's nice to know there is a "real person" at the other end of my email and not an "automated service"."
Joan Barlow - Jan '13

"The quality of your service is one of the best I've ever seen! "
Sarah Nogues - Jan '13

"Thank you so much Firebox! You are actually the best. "
Miss Rida Elley - Jan '13

"I wish that all sites would be this secure. I hope to have the pleasure of shopping with you again in the future. "
Brendan Robus - Jan '13

"Once again, thank you for your fast and efficient service, I look forward to buying from you in the future. Give everyone on the line a pat on the back."
Alex Robinson - Jan '13

"Keep up the cool work. You're all awesome "
Mark Obrien - Dec '12

"Your a legendary company with awesome products...I love you!!!"
John Hancock - Dec '12

"customer support has been first class"
Chris Rattigan - Dec '12

"Thank you for your fabulous stuff and wonderful customer service. "
Jilly Bermingham - Dec '12

"it is by far the best selection of gifts and customer friendliness I have ever received "
Scott Collier - Dec '12

"Im very pleased with your customer service...Im so glad I decided to place my order with your company."
Alex Arcado - Dec '12

"I'll definitely visit your website again."
Jane Neesam - Dec '12

"Your emails bring a smile, in fact they are downright funny, and your service right down to the bag of sweeties are outstanding. "
Anne Moth - Dec '12

"Many thanks! What wonderful service! From ordering initially to your fab emails that make me feel warm and smiley! And to top it off letting me know it has arrived AND who signed for it! Truly outstanding! "
Faye Beastall - Dec '12

"your customer service and communication is utterly superb. thank you for caring about your customers so much. "
Phil - Dec '12

"U guys rock"
Rob Hayden - Dec '12

"Great customer service!!"
Cheryl Littlewood - Dec '12

"Sweet zombie jesus, you guys are fast!"
John Faulkner - Dec '12

"Smashing customer service and I will definitely purchase again after this! "
Sarah Hanson - Dec '12

"My compliments to everyone at firebox for efficiency as well as an amazing sense of humour. "
Pamela Kennedy - Dec '12

"Just an email to say your delivery service is amazing! I "
Natasha Bean - Dec '12

"Thank you muchly, its nothing short of fantasmagoricle!!!!!!!!!"
Rog - Dec '12

"Excellent service thank you all"
J Richards - Dec '12

"I just wanted to say this is the best customer service reply I've ever had! "
Laura Clarke - Dec '12

"firebox is an awesome website and company"
Conor Crawford - Dec '12

"Ordering, website, product, delivery and service all great!"
Gary Beckett - Dec '12

"Absolutely awesome service, especially at this time of year! Many many thanks again. I'll be back.....as the big fella with the dodgy accent himself once said. "
Jon Allison - Dec '12

"I think firebox is the best website ever!! My Christmas presents for people this year are absolutely legendary and I must thank your crack warehouse team!! "
Sally McQuade - Dec '12

"Thank you, Thank you, Thank you. That pressie arrived in a mega quick fashion, especially considering we're on the Isle of Man "
Helen Whittaker - Dec '12

"Your communication and manner have been second to none- it's great to have this level of service "
Jamie Hayward - Dec '12

"I also have strong feelings for u and I would like to ride you like I stole you"
Jamie Fenn - Dec '12

"First heard about your company when my nephew posted on Facebook what great service he had with you guy's. So thought I would check you out. He was right. Friendly, quirky, efficient & professional. Not an easy mix to get right ! "
Jane Sellars - Dec '12

"I would like to say a big thank you for your service. I got my order yesterday and I'm very satisfied with both the product and the delivery service. "
Violetta - Dec '12

"but I just had to congratulate you and your team for outstanding quality of your emails. These have to be the best emails I've ever had from a corporation. I genuinely did laugh out load reading them. "
Shaun - Dec '12

"Just to say my order arrived early this morning, outstanding service at this time of year! Love my products so thank you "
Sue - Dec '12

"All the items were great and I will definitely keep you in mind for the future!!!! "
Sue - Dec '12

"Just thought I'd email to let you know that the parcel arrived the very next morning. Amazing service, thank you very much. "
Erik - Dec '12

"Wow thank you. I have used firebox a few times but now I will definitely use your site more regularly and also recommend others to use your site too. Great customer service, thank you for all your help. "
Johnny - Dec '12

"Yep efficient work from you folks, well done, thanks ever so."
Karl - Dec '12

"Your customer service is excellent (as always). "
Lucy - Dec '12

"Your emails are full of win! Love it! My entire office agrees!"
Sarah Durden - Dec '12

"I think your products are fantastic and your delivery service is even better. Brilliant website. I will definitely be ordering from you again "
Karina Anderson - Dec '12

"I'll be sure to come back to your lovely website the next time I need to buy presents for my akward Dad & Brother!! "
Debs - Dec '12

"Thank you for your jaunty emails they made me smile but more importantly thank you for your efficiency. Great service and I will be back. "
Marie Blaney - Dec '12

"Firebox you are so very awesome, even your order acknowledgments make me want to buy more stuff! "
Joshua Whitehead - Dec '12

"Just a quick message to say THANK YOU! You're parcel turned up super-fast as always and I enjoyed showing my great presents around and eating the sweets. "
Mark - Dec '12

"WELL DONE FIREBOX I'm happy, impressed and definately recommending you to others. "
Angie Hughes - Dec '12

"I can't believe how hard you guys work; I've used other companies before and they couldn't give a crap. Thank you so much- this is the second time I've called and you guys have been great "
Adam Lawman - Dec '12

"wanted to let you know this is my first purchase from Firebox and I am very impressed with the standard of customer service and the speed at which it was dispatched. I also been very entertained by your e-mails :) I'll be back (As Arnie would say) "
Melanie - Dec '12

"I will definitely be continuing to use Firebox in the future as the customer service was, as always, exemplary. "
Martin Clarke - Dec '12

"Thank you for such fab customer service!! The other items were great. I will definitely use you again! "
Geraldine - Dec '12

"Thank you very much!! What fabulous customer service!! :D"
Krystal - Dec '12

"Just to say I have never ordered from you before but I shall in the future. Your service was excellent "
Jenny Dewhirst - Dec '12

"Thank you nice people at firebox. My parcel came bang on time. Very happy with,it. Great service. "
Tracy - Dec '12

"Thank you Thank you, I love you all an want your firebox babies. Merry Christmas"
Dawn - Dec '12

"You guys are awesome. "
Kerran Bestow - Dec '12

"Thank you for all your help fantastic customer service x "
Tammie Goddard - Dec '12

"I will look at your site first, before I go anywhere else, because you too are really rather nice. "
Sue Weston - Dec '12

"You people are absolutely hilarious! Great sense of humor!!"
Matthew Hopton - Dec '12

"Your customer service and the speed of your response has been exceptional. I will be using your website again! "
Chris Townsley - Dec '12

"Thanks again what great customer service !"
Tim Marks - Dec '12

"I just wanted to say how brilliant your website is, and how amusing I found your confirmation email."
Sian Beasley - Dec '12

"I just wanted to thank you for your friendly, prompt and helpful service, which Firebox always supplies. "
Joanne Killeen - Dec '12

"Just want to let you know that yours could possibly be the best website in the history of websites. That is all!!! "
Lisa - Dec '12

"YOU GUYS RULE!! yeah I replied just to say that :D Thanks for the stuff its all awesome! "
James Bassett - Dec '12

"Thanks for the excellent customer service. "
Pete - Dec '12

"Just a note to thank you for your excellent service, especially the delightful replies you sent. Raises a smile and uplifts the spirits. Such a joy. "
A.Broad-Davies - Dec '12

"10 out of 10 for customer service! Your team's messages are great fun and always so polite :)"
Emma - Dec '12

"Just to say thanks for the quickest delivery of an order I have ever had. "
Mike Trelore - Dec '12

"my experience with my order was fantastic, and that all of the previous orders I've placed have been great. The site is easy to use, the video reviews are simple and effective"
Leanne Gomm - Dec '12

"I am SO impressed at your service. I only ordered yesterday and it was waiting on my doorstep when I came home tonight. "
Gillian Bell - Dec '12

"The tone of your email response had me in giggles, and smiling like a Cheshire Cat! "
E Hussein - Dec '12

"This is why I always order from you guys, top class customer service"
Dapinder Williams - Dec '12

"Fantastic service will not hesitate to use you again and to tell everybody how good you are "
Duncan - Dec '12

"You have possibly the best customer service in the WORLD! "
Siobhan Deavy - Dec '12

"I have recommended this site to many of my friends and will most definitely be using this site again! "
Courtney Goldsmith - Dec '12

"An excellent service, great products and fast delivery."
Anne Brooke - Dec '12

"Just to say a big thank you for all ya help 10 out a 10"
Gary Young - Dec '12

"you win the prize for the fastest delivery of anything I have ordered online. Thank you "
Linda - Dec '12

"fantastic fast service very impressed"
Owen Jones - Dec '12

"OK now you are just showing off !! How in the name of everything magical did my order arrive in this morning's post???? I only ordered it yesterday early evening so what superhuman powers do you have??? Hats off to Firebox......even if you are a little bit scaryxxxxx "
Patsy - Dec '12

"Your customer service is second to none."
Janet Menzies - Dec '12

"the GREAT Firefox team have saved my "Crimbo""
Terry Reaves - Dec '12

"I also have strong feelings for you, Firebox."
Mark Cusack - Dec '12

"Thanks again for your unbeatable service, I'll visit you again soon. "
Brian Bayley - Dec '12

"I love your prompt delivery and I love your quirky emails!"
Mary K - Dec '12

"Thank you so much for making the whole process completely painless! I always appreciate when given great customer service "
Josephine Louise Moore-Weekes - Dec '12

"Excellent customer service I will definitely recommend Firebox to my friends"
Will Patterson - Dec '12

"What AMAZING service - here is me living in the wilds of the Scottish Highlands and the parcel I ordered yesterday mid-afternoon is now with me. Superb service and communication de dah de dah de dah ! Not wanting to swell your heads too much! I may be back! "
Sue - Dec '12

"May I thank you and all of your team for the excellent service you provide"
Teresa - Dec '12

"I'm delighted with the item, bought as a gift for my husband for Christmas. The communication and service is probably the best I have ever experienced "
Katrina Cook - Dec '12

"I've got to say you guys are absolutely fantastic at customer services I will defenatly be buying for you again :-) "
Liam Goodman - Dec '12

"Not much(improvement needed) as you seem to have it all under control, just keep doing it the way you do things now."
Heather Morris - Dec '12

"That was absolutely one of the nicest (and funniest) invoices I have ever received and I was delighted. What a nice company touch! Thanks for making it a lovely experience to order from you. "
Mary Roberts - Dec '12

"I love your website, products, interesting emails. I dont think ive ever been so impressed!! "
Talie - Dec '12

"Firebox puts a lot of other retailers to shame with this great service :) "
Dan - Dec '12

"My juices are already flowing in anticipation of the sweeties that you kind fellas pop into my parcels! "
Annie - Dec '12

"I'd actually like to thank you for your great, friendly and geeky customer service :-) "
Chris Lear - Dec '12

"I have always had excellent service from you. "
Tina Maley - Dec '12

"Don't rest on your laurels - you are very good ... keep it that way! Pleasure doing business with you "
Giulietta Calabrese - Dec '12

"Thank you for a very fast delivery and wonderful service."
S M Robson - Dec '12

"I am delighted with you and will be telling all my friends. As an avid online shopper (too avid for my poor husband!) You really stand out. "
Helen - Dec '12

"Brilliant store will definitely use over and over again. "
Tammy Patterson - Dec '12

"Many thanks for prompt, trouble-free delivery. Good service and you made me smile. "
Anne Ousby - Dec '12

"Firebox.com! Thanks for the best customer service on the planet."
Sally Day - Dec '12

"I wish other companies were as helpful as firebox are! "
Jessye Nolan - Dec '12

"I'm so impressed my parcel arrived by a happy postie today ( I only ordered yesterday) Blooming good going I have to say. Keep it up... And the funny emails!!! "
Marion - Dec '12

"I am more than pleased with your service! Response is rapid and humorous as well as informative! When the parcel arrived I loved the little sweetie personal touch too! I shall be using your services again! I'll recommend you throughout the universe! "
Justine - Dec '12

"Thank you for such fast service and just wanted to say how refreshing it is to receive e-mails that have a personal feel and light hearted humerous comments. This makes me feel more connected to humans that run these business's rather than communicating with a machine. Thanks for brightening my day x "
Val Rogers - Dec '12

"Will be sure to be shopping here again soon! Excellent customer service! "
Katie - Dec '12

"I'm totally amazed that the gift I order after 1pm yesterday has just been delivered by a smiling postman and it's not even 8am yet!! Brilliant service. "
Sarah Pain - Dec '12

"Your email made an old lady chuckle - well done!"
Ann Bates - Dec '12

"I am always impressed with the selection and service."
Hugo - Dec '12

"Many thanks for the excellent customer service. Phone call and email the very next working day. I'm impressed."
Heather - Dec '12

"Oh my God! You are hilarious, whoever you are! I will absolutely look to Firebox first next time I am looking for an unusual gift.. "
Ms. Sherrard Cote - Dec '12

"Excellent customer service from a great website! "
Emma Arkwright - Dec '12

"Truly awsomeasaurus (feel free to use that)."
John Grist - Dec '12

"You guys are truly awesome "
Rebecca Hirst - Dec '12

"Refreshing to see such fantastic customer service. "
Gillian - Dec '12

"Wish there were more people like you doing business. "
Alison - Dec '12

"Have never experienced such a friendly and efficient customer service!"
Craig - Dec '12

"I would like to say thank you to 'FIREBOX' for the excellent after sales service. I would definitely be doing business with you in the future "
Ms D - Dec '12

"Thank you very much. I am impressed with your company and your amazing products. I look forward to using your company again "
Maureen Chetwynd - Dec '12

"great customer service, will definitely recommend this company "
Ela - Dec '12

"You guys are just awesome and I will definitely be shopping with you again"
Sonya - Dec '12

"I love this website and what it contains but more importantly I love the people who find what goes on the website. "
James - Dec '12

"I have been buying from you for a number of years and you NEVER fail to impress me with your efficiency. I will definitely keep on buying for many years to come. "
Jane Lockwood - Dec '12

"Thank you - your customer service is awesome!"
Karen - Dec '12

"Just sending you a BIG THANK YOU EMAIL as I have just received my purchase from you. Boy, your quick!! "
Linda - Dec '12

"I have found your emails amusing and entertaining And will recommend your service to friends. "
Maureen French - Dec '12

"I will pass the word around about how brilliant you are at Firebox"
Doreen Morrison - Dec '12

"I think your site is fantastic and your product range superb. "
Phillip Breeze - Dec '12

"Will make sure to tell all my friends what a cool company you are and how good your customer service is."
Les Allen - Dec '12

"Refreshing to see such fantastic customer service. "
Gillian Dunn - Dec '12

"You lot are brilliant! I have been buying from you for a number of years and you NEVER fail to impress me with your efficiency. I will definitely keep on buying for many years to come. "
Jane Lockwood - Dec '12

"Oh my God! You are hilarious, whoever you are! I will absolutely look to Firebox first next time I am looking for an unusual gift.. "
Sherrard Cote - Dec '12

"You are always quick to resolve any issues. I wish other companies were as helpful as firebox are! "
Jessye Nolan - Dec '12

"I would definitely be doing business with you in the future."
Ms M D - Dec '12

"I love this website and what it contains but more importantly I love the people who find what goes on the website. "
James Dawson - Dec '12

"Received my order today really quick. Brilliant store will definitely use over and over again. "
Tammy Patterson - Dec '12

"Keep up the good work and I look forward to using your site again. "
Phillip Breeze - Dec '12

"I'm totally amazed that the gift I ordered after 1pm yesterday has just been delivered by a smiling postman and it's not even 8am yet!! Brilliant service."
Sarah Pain - Dec '12

"Absolutely amazed at such quick, efficient service. "
Alison Nichols - Dec '12

"Loving the emails, much better than the crusty content you usually get! "
Claire Reid - Dec '12

"I am very impressed, exceptionally fast!"
Laura Tonks - Dec '12

"I'm very impressed with your customer service. "
Colette Mallinson - Dec '12

"I am more than pleased with your service! Response is rapid and humorous as well as informative! When the parcel arrived I loved the little sweetie personal touch too! I shall be using your services again! I'll recommend you throughout the universe!"
Justine, n/a - Nov '12

"Excellent attentive staff, your emails are so funny to read and your products are of very good quality."
Peter Lawrence - Nov '12

"Thank you for bringing a smile to my face!"
Anne-Lise Parkin - Nov '12

"Thank you for the extremely good service."
Liz Berry - Nov '12

"You guys are awesome. 10/10, couldn't be happier with the constant great service I get from you. Christmas shopping is going to be easy this year with you guys helping me out."
Andrew McKinney - Nov '12

"Have to say I love the banterous and personal level of customer service I receive from Firebox!"
Ben Chambers - Nov '12

"I have got to say that your customer services team are a credit to Firebox."
Kevan Mitchell - Nov '12

"Thanks for bringing a smile to our faces with your e mails"
Madeline Brammer - Nov '12

"Brilliant service"
Lesley Lunt - Nov '12

"Absolutely love your emails, they brighten up my day with their irreverent humour."
Shelagh Ordish - Nov '12

"I just want to tell you that you are a load of wonderful nutcases!"
Sheila Reddell - Nov '12

"Wow, what fantastic service, will certainly be back and will tell all my friends about you."
June Newton - Nov '12

"I just thought I would let you and your team know how happy I am with the service I have received. Out of all the places I have ordered from online I have never received the same service as I have with firebox. Please continue the good work."
Lily Grafton - Nov '12

"Loved your emails and your service has been excellent."
Ric Bastow - Nov '12

"Your service is 2nd to none! Thanks again firebox "
Carmel Donning - Nov '12

"I've just received my order and had to let you know how impressed I am with the service - it's brilliant. "
Irene Howarth - Nov '12

"Will definitely be using Firebox again for Christmas presents. Fantastic customer services,"
Liann Armstrong-Williams - Nov '12

"Customer service has been outstanding and a high service like that is very hard to find nowadays."
Cheryl Allan - Nov '12

"Firebox is exceptionally exquisite, in service and satisfaction, and everyone's life would be a little bit brighter if they used you"
Lee Talbot - Oct '12

"What good customer service you have given - very impressive!"
Bill - Oct '12

"Ordered less than 24hrs ago and here already. WOW fantastic service. "
Kay Power - Oct '12

"Thank you Firebox.com for sending my guinea pig T shirt so quickly! I received it only a matter of hours after ordering. We are off to a good start and I will have another look at your site with a view to xmas gifts done the easy way."
Hazel Leech - Oct '12

"Just wanted to say thanks, I not only love the items I brought but appreciated the prompt service and the Fun Gums left in the package made my day!"
John Brooks - Oct '12

"Wish all companies were as good as Firebox!"
Helen Herbert - Oct '12

"I have to say one of the best Customer Service Companies I have dealt with. "
Beverley Reynolds - Oct '12

"I ABSOLUTELY LOVE your site and have purchased some truly puerile, ridiculous fun-filled gifts over the time you've been around."
Vanessa Johns - Oct '12

"Absolutely delighted with it and the service you provide, I will be a repeat customer. "
Stephen Benjamin Cockayne - Oct '12

"I was pretty wowed before, but, today the prints arrived and I've got to say I'm literally blown away! I only placed the order at the weekend, it's a bespoke product, and it's arrived lickety splitt. "
John Nixon - Oct '12

"Thanks for your great service"
Adrian - Oct '12

"I'd just like to add that my wife, who ordered the item, has had nothing but praise for your company and its customer service. She is recommending your website to anyone and everyone who is looking to buy gifts for people! "
Darren Lysenko - Oct '12

"I wish all company's could be so efficient and display the excellent communication that you do to your customers. "
Alex Edin - Oct '12

"Thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you guys sooo much - I love my pictures and I am really happy. "
Dana - Oct '12

"Many thanks for the fab service "
Adam Glover - Oct '12

"You lot are bad to the bone lol ... Juices flowing! Naughty naughty likey likey. I have strong feeling for Firebox. "
Amanda Martin - Oct '12

"Thank you so very very much for making my day - I laughed out loud and am smiling still. More companies should approach the work ethic as you."
Theresa Kemp - Oct '12

"Thank you so very very much for making my day - I laughed out loud and am smiling still. More companies should approach the work ethic as you."
Theresa Kemp - Oct '12

"Good customer service is rare these days (amazing since it is actually really easy to do) nice to see companies like Firefox that have great products AND give fantastic customer service."
John Nixon - Oct '12

"I am so impressed with your customer service and can guarantee my continued usage and recommendation of your first class website."
Rebecca Glazier - Oct '12

"Amazing delivery speed and everything is great, super happy customer!!!!"
Marie Skinner - Oct '12

"I will be shopping with you in the future due to the courtesy I have been given and the swiftness of your responses."
Carl Austin - Oct '12

"I'd just like to add that my wife, who ordered the item, has had nothing but praise for your company and its customer service. She is recommending your website to anyone and everyone who is looking to buy gifts for people!"
Darren Lysenko - Oct '12

"I have to say one of the best Customer Service Companies I have dealt with."
Beverley Reynolds - Oct '12

"Delivery was very prompt, absolutely delighted with the product and the service you provide, I will be a repeat customer. "
Stephen Benjamin Cockayne - Oct '12

"I wish all company's could be so efficient and display the excellent communication that you do to your customers."
Alex Edin - Oct '12

"Many thanks for the fab service "
Adam Glover - Oct '12

"I ABSOLUTELY LOVE your site and have purchased some truly puerile, ridiculous fun-filled gifts over the time you've been around."
Vanessa Johns - Oct '12

"what a great company to deal with 5 star service"
Roy Mitchell - Sep '12

"WONDERFUL CUSTOMER INTERACTION - BRILLIANT EMAILS - SUPERB SERVICE"
Mrs. Lynda Wallace - Sep '12

"I would like to thank you for your pleasant communication style, which did not detract from your efficiency, I can assure you that you will be hearing from me again and maybe anyone else I have been telling about firebox.com."
Mr. Gary Voorhaar - Sep '12

"your customer service is fantastic. "
Mr. Joe Cleverley - Sep '12

"Your awesomeness radiates around the internet"
D Simpson - Sep '12

"Thanks for your speedy reply and I also appreciate all your efforts for my purchase!"
Miss. Christine Kho - Sep '12

"what a great company to deal with 5 star service"
Roy Mitchell - Sep '12

"your customer service is fantastic."
Mr. Joe Cleverley - Sep '12

"I recommend this site to everyone I know and will continue to do so. Keep up the great work!! "
Alison Cox - Aug '12

"Just love Firebox products, service, quality & fun email etc."
Yvette Norman - Aug '12

"A completely efficient and wonderful service. I will be using your website more and recommending you to everyone. "
Kirsty Irvine - Aug '12

"Had a perfect shopping experience and I will likely return for more :)"
Krystal Webb - Aug '12

"Really love this website, it's so random and wonderful!"
Lee Jones - Aug '12

"Brilliant products and service"
Jodie MacLeod - Aug '12

"Thanks for the cheerful communications, the prompt and fast delivery, the good value and even the extra sweetie package inside the parcel! "
Jim & Cath Whitehead - Aug '12

"I'm delighted with the service & the product!! "
Linda Mair - Aug '12

"You provide the kind of customer service all companies should aspire to. A pleasure to deal with."
Millie Marsh - Aug '12

"That's excellent service and I won't hesitate to either use or recommend your company in the future. "
Roger Skinner - Aug '12

"You are far too efficient for your own good! But I am not complaining.If you were competing in the Olympics... You would be awarded a GOLD medal. "
Carolyn Way Mitchell - Aug '12

"Thank you for your speedy service! Keep up the good work. "
Valerie Chambers - Aug '12

"great bit of customer service and I have spoken highly of you to a great many people as a result of it. "
Peter - Aug '12

"You never fail to achieve. "
Zoe Pursglove - Aug '12

"Fantastic Service."
Katie Ives - Aug '12

"Thank you so much for the fantastic customer service! "
P Buxton - Aug '12

"Never been as entertained as I have been by your series of emails, congratulations. "
Nick - Aug '12

"Wow, a non corporate response! love it."
Sean Fallon - Aug '12

"You don't need improvement, you are fantastic and always the first site I go to when looking for quirky and fun presents."
Jessica Williams - Aug '12

"Brilliant product with great service!"
Ama Adusei - Jul '12

"Fab service XX"
Beverly Fawcett - Jul '12

"Thank you for your speedy and friendly service!"
Theresa Moule - Jul '12

"Amazing.....delighted, both with product and service. Many thanks. "
Robert Buck - Jul '12

"I am always so impressed by the service that I get from firebox"
Abi - Jul '12

"The emails and goodies in the box made me smile. They leave a good feeling which is unusual today. It is an impression which means I will look on Firebox site as I do on Amazon etc. A good image - don't spoil it!!"
Ruth Evans - Jul '12

"Many Thanks... You're my favourite website!"
Tara Tomkinson - Jul '12

"WOW Firbox! That has to be the most efficient delivery service ever! Very impressed!"
Fran Rundle - Jul '12

"WONDERFUL service!! "
Sharon - Jul '12

"WISH EVERYONE I PURCHASE FROM WAS AS GOOD AS YOU AT FIREBOX"
Teresa Poole - Jul '12

"It's good to deal with people who put fun into their work. You've been bookmarked for future reference."
Ruth Evans - Jul '12

"You're a great company everything you do from sending nice emails to sweets in the box, I've already recommended you."
Sandra Hampton - Jul '12

"Great customer service"
Anna Chamberlain - Jul '12

"The website and product selection are fantastic and my order was delivered in time for when I needed it."
Jane Robertson - Jul '12

"Excellent site; I've browsed on many an occasion, but never bought until now and I wish I had sooner - fantastic delivery speed, excellent choice of items and very well laid out site. I'd like to say that I'd recommend all my friends, but they're already loyal customers - excellent work, folks. Keep up the great work!"
David Percival - Jul '12

"Wow thanks yet again for unbelievably great service!"
Andre Goldstein - Jul '12

"Love the customer service at Firebox, you guys are awesome"
Christian - Jul '12

"I will be shopping again with Firebox for sure!"
Rebecca Hodgson - Jul '12

"A FIRST CLASS SERVICE. THANK YOU"
Robert Smith - Jul '12

"great customer service, really appreciate it"
Caroline - Jul '12

"Your service has been amazing! Thank you very much"
Jimmy Tseng - Jul '12

"Very pleased with your service and have no hesitation to recommend or use again"
Eileen - Jul '12

"Superb service. Thanks very much"
James Lee - Jul '12

"Hello Firebox people. Yours has to be one of the best order-confirmation emails I've ever received... Well done. "
Mohammad Abdullah - Jul '12

"I just wanted to say how very impressed I was by your prompt and courteous response in dealing with an incorrect order, I will happily recommend your company.Many thanks, I'll be doing more shopping with you in future "
Jim Ramswell - Jul '12

"One of the many things that make firebox so great!"
Jen - Jun '12

"Great customer service :) "
Susan Woodrow - Jun '12

"As happy a customer I was before, you have shown an excellent customer service."
Jed Wright - Jun '12

"Just wanted to say thank you!!! The parcel arrived today and I'm delighted with it. Thanks for all your help!! "
Claire Galligan - Jun '12

"Great customer service and will recommend Firebox to friends and family. "
Sammi Parker - Jun '12

"I was recommend your company by my ex who said your customer service was first class. I would have to agree with him. You been excellent from when I order the product to now. You don't get that type of customer services to often now a days so thank you and I will be using you again and recommending you to others. "
Patricia Howell - Jun '12

"Very impressed by firebox's customer service for the second time. Because of how you handled this I will definitely use the site again and recommend it to my friends and family! "
Ella Jackson - Jun '12

"Thank you! Great service as always."
Rosie Bootes - Jun '12

"Brilliant service"
Stuart Freeman - Jun '12

"Excellent service"
Jenny Dixon - Jun '12

"Excellent service"
Rhona - Jun '12

"Thank you for your excellent customer service."
Elliott - Jun '12

"This is fantastic customer service"
Sara Smith - Jun '12

"Thanks for such a swift delivery"
Sam - Jun '12

"Your service is impeccable!"
Mrs. Andie Scothern - Jun '12

"Thanks again for the excellent service!"
Seema Kaler - Jun '12

"Thank you for a most efficient service"
P D Edinburgh - Jun '12

"Brilliantly packaged, super quick delivery. Fabulous."
Caitlin Hinstridge - Jun '12

"Excellent customer service. Will happily continue to use Firebox with confidence. "
Adam - Jun '12

"Thank you a million times over for the brilliant customer service. Thanks again and if every company was like yours the online world would be a nicer place to shop in."
Julie Dickinson - Jun '12

"This is my first purchase with Firebox, and, the service was absolutely excellent. You can't improve on that."
Margaret Williams - Jun '12

"Yay whoop whoop!!!.....thank you 'Firebox team' for the fantastic customer service you deserve a medal and should be held up as an example of what good customer service should be as a matter of course...and not an exception to the rule."
Neula - Jun '12

"The customer service was excellent... Excellent service all round, thank you :)"
Philippa Higginson - Jun '12

"You guys are amazing thanks for your excellent customer service"
Jonathan Ganna - Jun '12

"You are a great company with fantastic customer service and wonderful staff. "
Gaelle Hughes - May '12

"Your excellent customer service is to be commended."
Marion - May '12

"Man you guys are the best!!"
Caolann Haughton - May '12

"Your attitude to new business and customer care is class leading. Well done! "
Quentin Morgan - May '12

"Thanks firebox excellent service"
Paul - May '12

"Really impressed by your customer service."
Vanessa - May '12

"Thank you for your superb service... would, and have recomended Firebox to many friends."
Tony Chapman - May '12

"I wish to thank you for the speedy response... SUPER SERVICE!"
Miss Ho - May '12

"friendly and well informed staff"
Jane Fuller - May '12

"Communications are excellent and speed of delivery superb, I would highly recommend you on all counts"
Ann Marie Stephenson - May '12

"Thank you ever so much Firebox Team!"
Jon - May '12

"People at firebox are always very quick to respond and are very helpful"
Dale Eddie - May '12

"Excellent experience yet again!!!!"
Shakeel Rafiq - May '12

"Great customer service! "
Simon Rose - May '12

"I would like to say your service is brilliant"
B Matthews - May '12

"Great customer experience, you never know how well you are being looked after until there is a problem"
Martin Gidley - May '12

"My dealings with Firebox have been terrific"
David Cussell - May '12

"Thank you for your outstanding work"
Scott Longton - May '12

"I also would like to thank your excellent customer service, it's absolutely outstanding. Fast replies, straight to the point, friendly and puts customers first. Absolutely superb. It's reasons like this that I will forever love this site. "
Josh - May '12

"So impressed with Firebox, Rare customer service of this standard, Thank you for your superb service"
Tony - May '12

"Great customer experience!"
Kev - May '12

"your attitude to new business and customer care is class leading. Well done"
Quentin - May '12

"Your customer service is exemplary - second to none."
Liz - Apr '12

"I'm so glad that firebox has amazing customer service, it's the best I've ever used"
Alfie - Apr '12

"Thank you for processing my order so quickly! Very much appreciated. I will visit your web site again - soon!"
Jane - Apr '12

"I cannot think of anything that I would improve based on my experience of using your service."
Anne - Apr '12

"your customer service deserves it's reputation, excellent service"
Matthew Doyle - Apr '12

"I have been very impressed with your customer service - quick, free of quibbles, and accommodating. I will not hesitate to use Firebox again in the future. "
Mark Nixon - Apr '12

"Thanks so much, as usual the best customer service out there!!"
Laura Wilson - Apr '12

"I must also congratulate you on fantastic customer service I don’t think I have ever felt so well looked after. "
Laura Snell - Apr '12

"Great service on the phone and all the emails too. Cheers. "
Edward Dalgleish - Apr '12

"You guys are officially awesome!!"
Euan Vass - Apr '12

"I would like to say how impressed I've been with your customer service throughout this. "
Nikolas Ramsey - Apr '12

"You are marvellous"
Melanie Rooney - Apr '12

"Brilliant service... Great site will recommend to others!"
Jo Whittaker - Apr '12

"Excellent service"
Phil Shackleton - Apr '12

"Great customer service cheers! "
Ben Jones - Apr '12

"Thank you very much for the exceptional customer service, I eagerly await the delivery. "
Leslie How - Apr '12

"This has been by far the best customer service I have ever experienced, it has reinforced the fantastic name Firebox already has, and I will certainly be spreading the Firebox name around my friends. "
Steven Thomson - Apr '12

"What excellent customer service! So rare these days... A very happy customer. "
L J Pountney - Apr '12

"Thank you so much for your fantastic customer service. "
E A Hogan - Apr '12

"Firebox come highly recommended by me to family & friends. "
Denise O'Donohue - Apr '12

"First time I've ever used firebox but I'll be recommending it to everyone!"
Joanne Porter - Apr '12

"We are GREAT because of companies like Firebox!"
John Brown - Apr '12

"Thank you so very very much for your kindness and generosity - I will recommend you to all my friends and relations. "
Shirley Evans - Apr '12

"Such a great service guys! Thank you for being so quick! "
Demelza Meaden - Apr '12

"Great service - impressive!"
Jane Mclaughlin - Apr '12

"Well done Firebox team, I will definitely be back and recommend you to friends and colleagues. Job well done! "
Rod McLaren - Apr '12

"A big thank you for a fantastic service!"
Paul Biggs - Apr '12

"Customer service to be proud of. Will be using you again. "
Mike Stevens - Apr '12

"Packaged brilliantly... had never heard of firebox before but i will certainly use you again. Thank you :) "
Lynda Jones - Apr '12

"One very satisfied customer!"
Irene Baron - Apr '12

"Thanks for the quick support and nothing less than stellar customer service! "
Armin Talic - Apr '12

"Thanks very much for your excellent service"
Lynn Camden - Apr '12

"Brilliant service, first time won't be the last!!"
Ella Dodgson - Apr '12

"My shopping experience was brilliant"
Emma King - Feb '12

"Excellent company, great products & brilliant service, would highly recommend."
Stephanie Lawton - Feb '12

"I love Firebox so I am sure that I will be using it soon!"
Rebecca - Feb '12

"The customer service is really first rate. "
Simon - Feb '12

"It's such an easy site to use and the service is excellent. Well done guys!"
Bronwen Blatchford - Feb '12

"Your website is great and so is your customer service."
Fadzai Kunaka-Steamer - Feb '12

"Excellent customer service. I'm spreading the word about Firebox.com."
J Macdonald - Feb '12

"Your service to myself has been excellent"
Raymond Phillips - Feb '12

"Very little to be improved with such an awesome site. And the delivery was impeccable timing. I mean wow!"
Jay Woods - Feb '12

"Excellent value and great service from Firebox"
Stephen Blenkinsop - Feb '12

"I must say again that I am very happy and pleased with the ease and professionalism of your online selling. "
Zeina Farah - Feb '12

"I have been most impressed with Firebox from your website, delivery & even the personal touch in your packaging"
Donna Lindsay - Feb '12

"Thanks Firebox team for such a speedy service, couldn't believe how quick!"
Alan - Feb '12

"THANK YOU FIREBOX. Just amazing customer service that restores the customer's faith in commerce. "
Sarah - Feb '12

"The way you all operate is like having a friend who sells stuff and delivers it. Your informal approach, friendly service and the fact I am constantly updated by actual people, and not just an automated E-mail! "
Malcolm Edgeworth - Feb '12

"Pleasure to deal with, Fab service. "
Jeff - Feb '12

"I wish all companies were like Firebox - you have been efficient to the extreme on this case"
Dave - Feb '12

"I can honestly say that the service from Firebox has been second to none! "
Jane - Feb '12

"Firebox Customer service is the best !!"
Jennie - Feb '12

"I want to congratulate you on your excellent speed of delivery! Thank you very much! This is customer delight! "
Peter - Feb '12

"Just want to say thank you for your amazing service, If only more business's were as prompt ,thank you very much"
Janis - Feb '12

"Your response and customer service have been the best I've ever experienced and way above and beyond what anyone could expect. "
Kyran - Feb '12

"I think Firebox may be THE best website in the world. Your customer service is outstanding, by far beats absolutely anywhere else! "
Laura I - Feb '12

"You are one of the best companies I have dealt with (and I am 57!)"
Keith - Feb '12

"I just wanted to say a big " Thank You " as the Order I placed yesterday afternoon just arrived this morning ! How's that for service ? The products are, as ever, brilliant. "
Rebecca - Feb '12

"your customer service is excellent :-) "
Rebecca Knight - Feb '12

"Your customer service is second to none. I will certainly be returning as a customer. "
Lisa Clifford-Owen - Feb '12

"I want to say a HUGE thank you for always getting back to me with my many questions, it has been an absolute pleasure ordering from firebox due to your great customer service skills and I will highly recommend Firebox to my friends. "
Claire Walters - Feb '12

"Customer service blew my mind with their efficiency"
Mr. Daniel Wyer - Feb '12

"Wow, brilliant service as usual"
Leanne Smith - Feb '12

"the customer service from firebox UK is the best customer service I've ever received. Thank you very much. I am very impressed."
Sheethal Behari - Feb '12

"I love you firebox.com "
Simeon Harman - Feb '12

"You sir, are a complete legend and I bow to your awesomeness *bow bow bow*"
Kelly Bradford - Feb '12

"Thanks for your excellent customer service - very unusual these days! "
Debbie Gowers - Feb '12

"What fantastic service Firebox - thank you!"
Elizabeth Ford - Jan '12

"Just wanted to say thanks for such excellent customer service"
Kate - Jan '12

"Thank you for such good service"
Mrs. Christine Heapy - Jan '12

"This company must be the only decent company left in the Country. "
Miss. Chardonnay Marches - Jan '12

"Many thanks for the great customer service! "
Nic Ford - Jan '12

"I am glad to know that there is still someone so professional in the world"
Francesco Di Luisi - Jan '12

"Can I congratulate you on your excellent customer support."
Paul - Jan '12

"Thanks for a fantastic delivery, dispatched and delivered extra fast."
Dave Heinekey - Jan '12

"I have received great customer service and am very happy"
Anthony Ward - Jan '12

"What excellent service... if only everything worked as efficiently as Firebox"
Jenny Morgan - Jan '12

"I've never known such mind blowingly good service!"
Dan - Jan '12

"You guys rock, thanks for being so quick!"
Andrea-Ja - Jan '12

"Just to say ‘thank you’ for fast service, friendly assistants on the telephone and no hassle. "
June Galea - Jan '12

"Thank you very much! Your service is excellent!"
Soufyan Hammoudi - Jan '12

"Excellent customer service! "
Karen - Jan '12

"Thanks a lot for this nice service and very friendly correspondence. Super customer service - keep it! "
Anja - Jan '12

"The woman I spoke to was great, really friendly and professional. I would be more than happy to use you again and recommend you."
Michael Lashbrooke - Jan '12

"I must say that I am well impressed with the customer service at firebox."
Catherine Callaghan - Jan '12

"Thanks for your very efficient and impressive service"
Jenny Hamilton - Jan '12

"This reminds me why I love using firebox so much, once again thank you!"
Kieran McMahon - Jan '12

"Thank you to customer services - quick, polite, friendly and efficient. Like the firebox site - definitely something you don't find anywhere else & worth it's weight in gold.."
Susie Clements - Jan '12

"Thank you! I appreciate how Firebox customer service always seems to go that one step further than they have to. Suppose that's why I always use your company for my gadgets and fun presents :D"
Peter Paredes - Jan '12

"Thank you. You are very efficient. I like shopping with Firebox! "
Karen Gilchrist - Jan '12

"Thanks for your quick and welcome response, this action will certainly encourage me to continue purchasing items from Firebox."
Ken Hansell - Jan '12

"Your customer service is excellent!"
Dave K - Jan '12

"I would like to take this opportunity to say how impressed I was a the speedy delivery of the products I bought in, dare I say only a few days before Christmas. Well done you "
Cath K - Jan '12

"5* for your customer service :)"
Gemma - Jan '12

"I would really like to stress just how good you and the rest of the customer services team at Firebox have been."
Simon - Jan '12

"I am very pleased with the good customer service from Firebox."
Jenny - Jan '12

"Your customer service is amazing!"
Abbi - Jan '12

"Great customer services and a delight to see. My cats thank you as well. "
Mr Van Michaels - Jan '12

"Good customer service is something that is getting hard to come by now days, I know the company I work for have the same ethics as Firebox that the customer is valued and deserves to be treated correctly so its nice to see it been echoed by you guys. "
Simon M - Jan '12

"Your Customer Service has been very helpful and efficient"
Mrs J. Green - Jan '12

"The service has been exceptional. "
Peter C - Jan '12

"Great to see that Firebox and you guys deliver a great service."
Victor - Jan '12

"I was very impressed at the efficiency and speed of delivery of the article ordered"
A. Lee - Jan '12

"One of the greatest customer services ever on internet! Quick Delivery and packaged brilliantly and nice pack of sweets! Thanks for your fantastic services! Recommended!"
A.Colquhoun - Jan '12

"What fantastic customer service!"
A.Papworth - Jan '12

"My compliments to your excellent customer service"
D. O'Brien - Jan '12

"Fabulous customer service"
S.Ritchie - Jan '12

"I just want to say how delighted I have been with dealing with Firebox. I will use Firebox again with confidence and will recommend you to my friends as a good company to deal with. "
E.Morris - Jan '12

"Excellent customer service"
D.Gunn - Jan '12

"My thanks for your kind words of appreciation, in a world sometimes sadly bereft of such an easy gift there is indeed much need for those of quality like yourself. The quality of Firebox items, customer care, & delivery is indeed much needed these days & greatly appreciated by many."
J. Brown - Jan '12

"You really made my day. Well done, guys, and thank you for the surprise. "
R.Mather - Jan '12

"Thank you for all your help, it's a fantastic service. "
S.Shepherd - Jan '12

"Fantastic customer service"
R.Harrison - Jan '12

"Thank you for dealing with this so quickly and for such amazing customer service. Brilliant! "
T.Wright - Jan '12

"I would like to congratulate you on your efficient customer service. I am impressed with the efficiency - Customer Service came out on top here! "
D. Munro - Dec '11

"Many thanks for your very fast and efficient service."
S. Smyth - Dec '11

"Your service is excellent. The CS team is a credit to your company, if only more websites were as good as yours. "
P. Ghent - Dec '11

"Many thanks for getting the order to me before Christmas, fantastic service! "
J. Ritchie - Dec '11

"I'm glad your company still believes in customer service"
J. Hiller - Dec '11

"Thank you so much for such good service."
C. Noon - Dec '11

"Some things you come across in life are faultless, and on my experience with Firebox this seems to be one of those moments ."
A. Wilson - Dec '11

"I would just say what great Customer Service you have at Firebox! Definitely the best Customer Service I have received in years! "
M. Sawyers - Dec '11

"I am really impressed with your customer service and promptness / communications. I will make sure I buy from you again and recommend you to others. "
S. Butlin - Dec '11

"Top notch service."
N. Halpin - Dec '11

"Best customer service I have ever come across - brilliant. "
M. Kulleseid - Dec '11

"I cannot think of anything you could do to improve and I would order with you again without hesitation because of your customer service. "
M. Williams - Dec '11

"Fantastic service, especially at Xmas time, thank you. "
D. Martin - Dec '11

"Thank you very much Firebox! You are fantastic."
F. Mellars - Dec '11

"I'm extremely impressed with the level of customer service I have received from Firebox and I'll be sure to shop with you again. "
K. Smith - Dec '11

"Thank you for your excellent and courteous service. Parcel just received, as promised. Be sure that I will sing your praises and use you again. "
D. Comer - Dec '11

"Thank you so much for all your help, your customer service team has been wonderful. Friendly, and great reliable delivery all around."
H. Marshall - Dec '11

"I just wanted to tell you how much I appreciated your super-efficient and prompt service. I've never experienced the like and you have set new standards in customer care. "
B. Yates - Dec '11

"Thank you for your excellent service. I will definitely be buying from you again."
M. Cooke - Dec '11

"Just a note to say thank you so much for the quick delivery. I ordered these glasses at 11.30am yesterday, my shipping email came at 2.30pm and they were delivered at 8.30am this morning. Really excellent glasses and service thanks also for the fizzy cola bottles too! I will definitely be using Firebox again."
S. McConville - Dec '11

"The customer service is second to none."
L. Spendlove - Dec '11

"I think you have a great site, with countless awesome products. This will surely not be the last time I shop on Firebox."
Y. Nunes - Dec '11

"I absolutely cannot fault you for customer service. Absolutely brilliant."
N. Szrama - Dec '11

"I am very impressed with your speed and effectiveness, and your prompt response and fast delivery. "
C. Clarke - Dec '11

"A big thank-you for your excellent customer service. Thank you again for the speedy delivery and the brilliant communication. "
C. Larkin - Dec '11

"Just to let you know how pleased we are with your service, especially at this time of the year. Ordered Friday PM, delivered Monday PM. Can't get better than that. "
A. King - Dec '11

"I just wanted to say thanks for such awesome service from you (as always), and that the sweets went down a treat too. "
S. Elias - Dec '11

"Thanks for the brilliant customer service."
N. Hopkins - Dec '11

"Thank you very much! What a service!!! "
A. Michalak - Dec '11

"Thank you for the quick delivery and the uncomplicated ordering process. Great job once again. "
M. Schilhaneck - Dec '11

"Fast, perfect delivery of my order. "
M. Buckle - Dec '11

"Thank you to the Firebox Team for a splendid service much appreciated. "
T. Dissanayake - Dec '11

"I'd just like to thank you for such brilliant customer service."
R. Mullins - Dec '11

"Amazing service - will be recommending Firebox to everyone! Good job guys! "
S. Baron - Dec '11

"I will keep on saying it, you lot are amazing! Thank you for all your hard work and professionalism."
C. Chih - Dec '11

"You guys are amazing - first class - really really really impressive and a pleasure to deal with."
D. Callaghan - Dec '11

"Thank you SO MUCH for the fantastic level of customer service you have provided - absolutely fantastic."
R. Bradley - Dec '11

"Thank you! Love your service. "
A. Burrows - Dec '11

"Your service is outstanding and I will definitely recommend you to all my family and friends."
A. Frost - Dec '11

"Thanks so much! You's are stars!"
N. Christie - Dec '11

"Thank you for your friendly and quick service."
C. Awbery - Dec '11

"Your customer service is excellent. "
B. Szucs - Dec '11

"The service from Firebox was second to none. Absolutely first class."
P. King - Dec '11

"Wow, I am very impressed with your customer service."
V. Lewis - Dec '11

"All round great experience as always."
S. Johns - Dec '11

"The customer service with Firebox has been second to none throughout this order (and all of the many previous orders I have placed)."
J. Taylor - Dec '11

"Genuinely, you have a great customer care service. "
S. Gibbs - Dec '11

"Thank you very much -excellent news, excellent customer service. Speedy emails responses greatly appreciated."
P. Crawshaw - Dec '11

"You guys are legend! "
K. White - Dec '11

"Thank you for the great customer service Firebox. :) "
S. Kupke - Dec '11

"Fantastic service - thank you. "
E. Hands - Dec '11

"Just a quick note to again say thank you for your excellent customer service."
C. Wren - Dec '11

"Of all the Customer Service Teams that I routinely deal with, Firebox is way ahead in terms of efficiency...with that all important touch of humour."
C. Blackmore - Dec '11

"Still recommending Firebox to friends for your great products and customer service - you guys are the best! "
B. Brassett - Dec '11

"Fantastic customer service. All questions answered and delivery is fast. I really like the bag of sweeties that you get :) "
D. Simmons - Dec '11

"Absolutely fabulous service!! I would definitely recommend Firebox."
C.Andrews - Dec '11

"Not only are your postage charges very reasonable but the dispatch and delivery exceptional. All items very gratefully received with over a week to spare! Big thank you for your excellent service - will recommend to everyone I know."
J. MacPherson - Dec '11

"Wow, what great service.The best customer service I've ever received. "
N. Nangla - Dec '11

"This is my first time shopping with your company, and i have to say, it's a brilliant service. "
R. Blackman - Dec '11

"Thank you for your awesome service! "
S. Vause - Dec '11

"Impressive, lightning delivery, quality goods, excellent service and even a free packet of cola bottes!! Thank you Firebox, we will definitely order from you again! "
L. Stockwell - Dec '11

"Super quick delivery, and some awesome products! Excellent service. Thanks!"
F. Chudley - Dec '11

"I am completely satisfied with your excellent levels of customer service, and will be shopping with and recommending Firebox in the very near future. "
D. Taylor - Dec '11

"Thank you very much for the swift delivery, you always deliver on time and products are brilliant."
S. Stevens - Dec '11

"The service has been mega efficient, really impressive, in fact fantastic. I will definitely shop again. "
G. Attew - Dec '11

"I have been using your site for 4 years, and the service has always been fantastic."
J.Yates - Dec '11

"Thank you once again for your wonderful customer service. We will no doubt be using you again in the future. "
F. Purnell - Dec '11

"The service the Firebox team deliver is second to none. The range on the Firebox website is also fantastic - the best one out of all of the competitive set (ie unusual and exciting gifts). Keep up the excellent work guys! You're awesome! "
C Gibbs - Dec '11

"Thank you for the exceptional customer service you have shown delivering this product. "
C. Gibson - Dec '11

"The customer service team were fantastic I would definitely shop here again and recommend it to everyone. not just for the product but because the staff are brilliant as is the customer service."
Miss. Carly Denny - Dec '11

"one thing that sets Firebox above anyone else I've shopped with (and I do a LOT of online shopping!)is the speed and excellence of the customer service."
Dr Eva Savage - Dec '11

"your customer service is excellent"
Brad - Dec '11

"I want to thank you all for helping to make this a very Merry Christmas, for my Grandson. Grandma is again, doing her Happy Dance! I can't wait to see him open his present on Christmas day, he will be so thrilled. Thank you again, so very much. "
Joslyn - Dec '11

"I just wanted to thank you for your marvellous service! I am telling everyone who will listen how amazing you are! I love the little sweets you added to my parcel. Thank you"
Eileen - Dec '11

"thanks for all your help you and the other staff are ace "
Mike Card - Dec '11

"I love the products on firebox, and the customer service is brilliant! Thank you firebox!"
Charlotte - Dec '11

"Excellent customer service, speedy delivery, option of message, and lovely little bag of free sweets! Thanks!"
Jenny Cook - Dec '11

"great service from you guys"
Rachel - Dec '11

"Thank you for your good customer service "
Alison - Dec '11

"I am very impressed. Excellent customer service "
James - Dec '11

"Customer service 5 stars! "
Ed - Dec '11

"Awesome fast delivery, great all round service"
Donna - Dec '11

"Huge thanks to your staff at customer services, who were really helpful and informative!"
Mrs. Claire Steele - Dec '11

"I would just like to say you have made my Christmas!! "
Craig - Dec '11

"I would just like to say how fantastic I found your customer service."
Honor Wadely - Dec '11

"Great site! I've brought things I have never heard of or seen before and thanks to firebox I can give gifts that are different :) Thanks!"
Toni Wright - Dec '11

"Thank you Excellent service, your on my favorite list. "
Lyn Taylor - Dec '11

"Excellent service indeed"
Jerome - Dec '11

"Very good service and will use again"
Lyn - Dec '11

"Great service from your company.Many thanks for your efficient and speedy service"
Jenny Chapman - Dec '11

"Excellent service, I will be using you again! "
Janice Harrison - Dec '11

"fantastic customer service. "
Marion Nicholson - Dec '11

"excellent post sales customer services."
Jennifer little - Dec '11

"excellent customer service! "
Angela - Dec '11

"As always, delivered when agreed, great quality items - very chuffed"
Susan Milne - Dec '11

"Excellent service!!"
Louise - Dec '11

"Brilliant service as always! "
Sara Carr - Dec '11

"your company has renewed my faith in the modern world!!! Fantastic service if only more companies could operate as yours does. "
L Redmore - Dec '11

"many thanks for your great service so fast and personal fantastic "
Malcolm Lay - Dec '11

"excellent service. Firebox ROCKS."
Andrea Watson - Dec '11

"Whole customer service manner is polite, relaxed and calm"
Tracy Nealon - Dec '11

"Thanks for getting back to me so quickly. Typical of your excellent service. "
Nicky - Dec '11

"your customer customer has been impeccable - very efficient and effective, and I will shop with you again. "
Charlotte - Dec '11

"Just wanted to say the service has been very good! Especially with the run up to xmas must be busy! Everything shipped perfectly and swiftly! "
Chris - Dec '11

"Thanks for sending our order. Your goods are good. Your sweets are sweet. "
Andrew Hopkins - Dec '11

"thank you so much for the amazing customer service "
Kayleigh - Dec '11

"Impressed with the speedy delivery before Christmas and I LOVED the complimentary sweets! Thank you!"
Charlie Miller - Dec '11

"Thanks for the great service. "
Phoenix Phuong Truong - Dec '11

"Great customer service Thank you "
Mark - Dec '11

"what an absolutely fabulous service you provide,ordered yesterday and arrived today....ding dong! to say i shall be using Firebox going forward forever :)"
Jacqueline Twigg - Dec '11

"Amazing customer service, why cant all online companies be like you guys. "
Oli Holmes - Dec '11

"great service! "
Michael - Dec '11

"Thank you so much for the excellent service"
Tracy Parkinson - Dec '11

"What an excellent company you are. Well done. "
Jeremy - Dec '11

"wonderful service "
susan - Dec '11

"first-class service"
Bob Howell - Dec '11

"awesome customer service. Very impressed. "
Dave - Dec '11

"your customer service is outstanding!"
Kev - Dec '11

"thanks for your usual exemplary sevice"
Elayne - Dec '11

"Excellent service"
Alison - Dec '11

"Brilliant customer service. "
Marc Haime - Dec '11

"Excellent customer service! "
Catriona Provan - Dec '11

"firebox is the best online shop"
Max Knops - Dec '11

"I just wanted to say that throughout all my dealings with firebox customer services i have been extremely impressed with the service."
Felicity Brewer - Dec '11

"Many thanks indeed for such a prompt service!"
Debra Leonard - Dec '11

"Great service thanks !!"
J Banner - Dec '11

"Firebox is an excellent website that I use frequently and the customer service is evidently fantastic too. "
Jess Bird - Dec '11

"Thank you for such wonderful customer service!"
Faye Purnell - Dec '11

"I am absolutely thrilled! I only paid for the item yesterday morning and it arrived this afternoon!! I was a bit nervous about buying from an internet company because it was an expensive item, but I can honestly say I'm over the moon with how easy your company was to deal with and how efficient. I'll definitely be buying from your company again in the future! "
Sylvia Darragh - Dec '11

"Great customer service "
Nadine - Dec '11

"Fantastic customer service, as ever. "
Peter - Dec '11

"May I just say thank you for a terrific service - delivery 2 days after ordering and as always great choices and great quality and let's not forget the free delivery - brilliant Firebox, thank you again! "
Louise Ballantyne - Dec '11

"Thank you to the Firebox team for doing a fabulous job! You are by far and away the most liked company in the Tuli household - keep up the good work! "
Surubhi Tuli - Dec '11

"Excellent service, super fast delivery, item order on Friday morning was delivered Saturday morning. Brilliant."
Susan - Dec '11

"Thank you so so much for all of your help. I'll have a happy boyfriend on Christmas day now! "
Lauren Pirie - Dec '11

"I'm a recent customer and I'd just like to say how pleased I am with Firebox. Thank you very much "
George Clifford - Dec '11

"You guys RAWK!"
Kathryn Regan - Dec '11

"I am a firm believer in good customer relations and your company clearly has a good ethic in this department, thank-you once more"
Mark Constable - Dec '11

"That really is excellent service I am very grateful."
Keith Hoyle - Dec '11

"Thank you so much for your help and a quick response I have recommended you to all that I know and can't say enough about firebox, thanks again."
Steven - Dec '11

"Amazing Customer Service! So kind! Really made my day!"
Anna Kelly - Dec '11

"Thanks for this - you guys have never failed in delivering the best customer service! "
Mark Rollason - Dec '11

"I love using firebox. I love the sweets by the way, a little touch that makes me smile with every delivery!"
Kate Willis - Dec '11

"Thanks for the absolutely fantastic customer service!"
Edd Simpson - Dec '11

"Thanks for the quick response!! PS, love the website!! "
Paul Marson - Dec '11

"Nice to get some customer service in this day and age."
Carl - Dec '11

"Your customer service throughout has been fantastic."
Lou - Dec '11

"Great customer service is one of the main things I like about firebox. "
Miss. Amy Fordham - Dec '11

"I Love Firebox products and your excellent Customer Service! "
Sorrel - Dec '11

"Very happy with my order and the professional service I received. Keep up the excellent service."
Mr. Stephen Harding - Dec '11

"Firebox Can I just say, massive thanks to Catherine who helped me last week. She more than proved that your firebox customer service standards set the bar for others to follow. Keep it up - it's a pleasure spending my hard earned money with you!"
Dean Stokes - Dec '11

"Thanks for the fine service and fast correspondence. I received the product and I am very satisfied. "
Diederik Baan - Dec '11

"Thanks firebox! You're a star! X"
Mrs. Lorna Fazackerley - Dec '11

"Many thanks for getting back to me so quickly - this is a standard of customer service that exceeds expectations!"
Mr. Benjamin Valsler - Dec '11

".......................You are a star Sean (definitely on Santa's 'good list'!!!) Thank you sooooo much! Wishing you and the team a VERY merry Christmas!"
Mrs. Leigh-Anne Fitzgerald - Dec '11

"Great customer service."
Miss. Cheryl McKee - Dec '11

"Fantastic customer service. I will definitely shop again."
Patricia - Dec '11

"I very much appreciate Firebox's good will. I've always been a great fan of your company, your friendly and helpful customer service, great products and fun website. I honestly can say that there has never been an occasion when I haven't been to Firebox for a present. "
Mrs. Bernadette Fairbairn - Dec '11

"Thank you so much for such a great service and professional web site, My order arrived today 05th December having only ordered on the 2nd. I have added you to my favourites, and that is where I will be searching when I my wife and family need anything. Excellent service. Wishing you a merry Christmas and a very happy and healthy 2012 "
Kenneth Hankinson - Dec '11

"Will, you are a gentleman and a scholar. Feel free to quote me on that. "
Mr. Joseph Dick - Dec '11

"Thank you for such a prompt and polite response, this brought a little sunshine to an otherwise bland day. Nice to see someone knows how to do it right, whatever they're paying you - it's not enough :) "
Andrew Worthington - Dec '11

"Great customer service! "
Evelyn Nicklin - Dec '11

"I have never seen or experienced such excellent customer service - both fair and attentive. "
Miss. Leeanne Snape - Dec '11

"I keep returning to your website time and time again."
Mrs. Chantelle Hall - Dec '11

"What amazing service!"
Mr. Raymond Williams - Dec '11

"Very pleased with your service. "
Mr. Peter Henderson - Dec '11

"Thank you for your very efficient service. "
Caroline Warren - Dec '11

"Wow. Great customer service! Cheers!"
Miss. Vikki Biddulph - Dec '11

"Thanks great customer service. "
Robert Jones - Dec '11

"I would like to commend you on the wonderful service provided. I will absolutely be using your company again. Many thanks "
YVONNE - Dec '11

"Dear Loz, thank you so much! This is why I love firebox :) "
Mr. Chris Harrison - Dec '11

"Again, I can't tell you how happy and impressed I am with your service. Many, MANY thanks! "
Mike - Dec '11

"A great service"
Heather - Nov '11

"great service firebox peops - well done!"
Dominic Nelson - Nov '11

"Many thanks for the great customer service."
Dani - Nov '11

"Excellent service!"
Sarah - Nov '11

"Thanks a lot. Great products. What a choice you offer for all ages."
Annette Penwill - Nov '11

"your customer services was the best I've dealt with in a long time. Huge thank you"
Jane Dolan - Nov '11

"Thank you very much, the customer services and responses received from the Team have been excellent:) "
Ellen - Nov '11

"The best customer service I've ever had! Well done and thank-you!"
Emily Chase - Nov '11

"Your customer service is 1st class. Looking forward to placing my next order. "
iokoe1Sent - Nov '11

"Thanks guys your service is superb ,all items are great, the kids will love them and the sweets were lovely. Thankyou"
G - Nov '11

"I would like to also pass on my thanks to the customer service team, it's refreshing to deal with people that are actually helpful!"
Pippa - Nov '11

"If only all companies were as thoughtful as yours"
Di - Nov '11

"Excellent customer service, will be a returning customer "
Cheryl - Nov '11

"Superb service!! "
Yvette - Nov '11

"What an outstanding customer service you have! "
Kim - Nov '11

"Your customer service is excellent"
Mr Napp - Nov '11

"I will indeed share this excellent experience of real customer service to my friends"
Tim Mahood - Nov '11

"Thank you for the rapid delivery, excellent prices and the fun gums! One of the best Internet shops I have used, merry Christmas! "
Hannah Atkins - Nov '11

"you are getting it pretty near perfect"
Anne - Nov '11

"thank you for your excellent customer service. "
Edward Devoy - Nov '11

"good prompt service thank you "
Joan Wayman - Nov '11

"Oh thank you all so, so much. You've been incredibly helpful and your customer service is one that should be proud of!"
Em - Nov '11

"Customer service is fantastic here!"
Pippa Stanton - Nov '11

"Very impressed with customer service thanks "
Emma - Nov '11

"Amazing service! Thanks again."
David Gordon - Nov '11

"Thanks - what great service and the sweeties much appreciated!"
Nichola - Nov '11

"Your customer service is great."
Tom Green - Nov '11

"What fantastic customer service."
Lucinda - Nov '11

"Thank you very much, your customer support is truly amazing."
Terry - Nov '11

"Firebox is not just a store, its a way of life!"
Chey - Nov '11

"Customer care worthy of recommending to all my friends and family"
Nihcolas Bunce - Nov '11

"I greatly appreciate your wonderful customer service"
Christi Heinrich - Nov '11

"Your customer service is brilliant"
Lesley - Nov '11

"Wonderful. Thanks for your help. I was very impressed with your customer care on this."
Mary Smyth - Nov '11

"A fantastic website for every type of person out there, and then some! I haven't found a single thing that needs improving on Firebox."
Miss Leanne Ingram - Nov '11

"I am very impressed with this site, great customer service. You don't need to change a thing, 10/10 from me and will order again. THANKYOU !!!"
Diane - Nov '11

"Firebox is my favorite online shopping experience - customer service which is friendly, proactive."
Marina - Nov '11

"I will continue to keep buying from you guys as you have brilliant items"
Genelle - Nov '11

"Really pleased with the whole website/order/service, thanks!"
Sally - Nov '11

"Wow! Thank you so much! What brilliant customer service :D"
Mandy - Nov '11

"Firebox is so brilliant - the products, the service - they speak for themselves"
Rachel - Nov '11

"I got excellent service from the team"
Debbie - Nov '11

"You are fantastic! Thank you so much! You deserve multiple cups of tea - with biscuits!"
Julie - Nov '11

"The customer service was fantastic and very friendly, I was very pleased with firebox in general. "
Natasha Cross - Nov '11

"Congratulations on your excellent all-round service."
Kate Burke - Nov '11

"Thank you so much, your products, site and staff are awesome xx"
Fiona - Nov '11

"Not everybody's customer service is this excellent! Many thanks. "
Olivia - Nov '11

"I'm well impressed with your quick reply. Thank you. I'm going to make sure you are on top of everyone Xmas list. "
Mick - Nov '11

"Rather brilliant customer support! Really love your company and aim to use it more in the future. "
Doug - Nov '11

"..The products are amazing and the service is first class. I have NEVER had any problems with your products or service. I always tell my friends about your products. "
Pia - Nov '11

"Amazing service - many thanks"
Gill Bullivant - Nov '11

"I was very impressed with the variety of products on offer. The prices were great with a good price range. This makes it easy and affordable to get some great presents for people. The delivery was very quick. I really appreciated the emails letting me know when my order was dispatched and when it would arrive. All in all I was very VERY happy and will most definitely be using Firebox again!"
Niki Hughes - Nov '11

"It is very rare to see such attentive customer service these days, thank you very much. "
Li Williams - Nov '11

"Fantastic customer service team. Give yourself a pat on the back."
Janette McHenry - Nov '11

"Thank you very much for your kind service. "
Sophia Arain - Nov '11

"Thats brilliant you lot are truly awesome! "
Karen - Nov '11

"Thank you so much! That has totally made my day! One happy customer!"
Helen - Nov '11

"Hi- hooray!! Thanks for your help. Regards from a happy bunnie, "
Suzanna Redford - Nov '11

"Thanks a lot! That was much faster than I expected. You're great! "
Natalia Braciszewska - Nov '11

"Thank you very much for your very speedy and helpful response. Thanks again for great customer service!"
Chris Sibbald - Nov '11

"Customer service is excellent."
Miss. Alison King - Nov '11

"You have great communication and customer service was brilliant. I will be shopping with you again. "
Adam Hopkin - Nov '11

"Wonderful customer service!"
Jeanette Burton - Nov '11

"Brilliant customer service as always from the Firebox team. Thank you."
Elaine Orgill - Nov '11

"Thanks ever so again for your help, you are indeed full of awesomeness! :D"
Larry Bundy - Nov '11

"First class all round"
Tom Epps - Nov '11

"you guys have the best customer service"
Amanda - Nov '11

"I was really pleased with your service and will certainly recommend you to friends. "
Marion Shinfield - Nov '11

"I was very impressed by the high standard of customer service. "
Sian - Nov '11

"Second to none."
Matt - Nov '11

"The most brilliant customer service!"
Jane Broadbent - Nov '11

"How a company responds to problems is the true test of their customer care and you responded admirably."
John Waugh - Nov '11

"Wow - fantastic customer service. "
Katherine Paulley - Nov '11

"Fabulous customer service! "
Gail - Nov '11

"BLOOMIN BRILLIANT"
Pam - Nov '11

"Absolutely fantastic work being done by you guys"
James Bradwell - Nov '11

"Thanks so much for being so honest."
Kimberley Lee - Nov '11

"Customer relations were fantastic, products interesting, its a pleasure to visit."
Mrs Marie Taylor - Nov '11

"What fab service and people!"
Melissa - Nov '11

"The products are great, great selection and customer service is A1"
Sue Warburton - Nov '11

"Very friendly and helpful."
Lee Payne - Nov '11

"The customer service is better than John Lewis, Marks & Spencers and Harrods put together. "
Emily Walters - Nov '11

"Everything was perfect. I must once again congratulate ALL your Staff on a job well done."
Clifford Greenwood - Nov '11

"You have otherwise always been AWESOME in every other aspect"
Hannah - Nov '11

"Thanks again FB team, keep up the good work!"
Andrew Lister - Nov '11

"I'm very impressed with the service"
A. Luther - Nov '11

"You guys have the coolest staff!! (not a typo!) "
Lucía Amo Vázquez - Oct '11

"Firebox have, by far THE best customer service I have encountered in a long time, just wanted to say that, as a long-standing customer. Give yourselves a pat on the back"
Richard 'little Sen' Sennewald - Oct '11

"Thank you Firebox, for such a positive experience!"
Alexandre Fonseca - Oct '11

"Great staff, great service, great taste in gadgets."
@soulsurfer2000 - Oct '11

"THE best customer services, by far! "
Laura Wynne - Oct '11

"Your customer service is awesome. Firebox for best company ever award!"
@tweety_coco - Oct '11

"Firebox remains brilliant."
Alex Goy - Oct '11

"I've been using Firebox for YEARS (must be ten, I swear) and have never had a problem with you."
@Toyahah - Oct '11

"Stellar customer service!"
@PrivateerM - Oct '11

"YOU ROCK!"
@Codesleuth - Oct '11

"The @firebox customer service is second to none. Online retailers - take note!"
Rob Le Boutillier - Oct '11

"Definitely my new favourite website."
@nathorpe - Oct '11

"Excellent service from the team at @firebox."
Kate Anstey - Oct '11

"Keep up the great work on a great site! "
Wayne Barker - Oct '11

"The best website out there !"
@Elliott2471 - Oct '11

"The customer service, packaging and range of great gifts at Firebox is second to none"
@Toyahah - Oct '11

"Thanks 4 ur expeditious customer service!"
Lee McCoy - Oct '11

"Now that’s what I call service!!!"
Alan - Oct '11

"Thank you so much, great Customer Service team - Will be shopping with you again! "
Molly - Oct '11

"Stunning customer service! "
John - Oct '11

"Thanks once again for the wonderful service!"
Sean - Oct '11

"I wish all online companies provided as good a services as you do."
Sean - Oct '11

"I have to commend you on your excellent customer service. It's so rare to find online companies as sincere & honest as yourselves."
Stuart - Oct '11

"If only all companies people have to deal with took this approach everyone would end up a lot happier. "
Chris - Oct '11

"Can't think of any way your company needs improving. Delightful gifts, excellent service. Never had problems with you in all the time I have been shopping online. Always try your site first!"
Linda - Oct '11

"A brilliant customer service response - unlike any other company I've known!"
Amy - Oct '11

"Have a great weekend and thanks for the excellent customer service. "
Kamil - Oct '11

"I would like to say a big thank you for the service i received with my recent purchase! "
Lesley - Oct '11

"You are all perfect and I always enjoy the novelty of receiving some sweeties with my delivery."
Janice, Tring - Oct '11

"Brilliant service!"
Usman, West Yorkshire - Oct '11

"Brilliant! Thank you so much firebox :] you're the bomb. X"
Lydia, Avon - Oct '11

"You are real stars. Great customer service"
Gerry - Oct '11

"I have to say your customer service is the kindest and finest! "
Patrick, Monaco - Oct '11

"Many thanks for the excellent customer service - very much appreciated!! Once again reinforces my high opinion of Firebox - always a pleasure to deal with."
James Castle, Welwyn Garden City - Oct '11

"Firebox is an awesome service and website. It is my first point of call for gift buying, especially for Xmas shopping. After five years of using Firebox, the service and products just keep getting better and better. Keep up the great work :)"
Beatrice Murphy, Angmering - Oct '11

"Brilliant service as always"
Dawn Butler, London - Oct '11

"The parcel arrived this morning with all bullets present. Thank you also for the sweets! You have been a great seller. Thanking you once again. "
Graham Pitchforth, Bury - Oct '11

"Your outstanding professionalism, time, effort and good service is, as always, much appreciated. "
Wiliam Halcrow, Weymouth - Oct '11

"Thank you for my order which was very, very well packed and can I just say what a really nice touch it was for you to put in a little bag of sweets. It was really kind of you, thanks again. "
Cathy Douglas, Dunfermline - Oct '11

"Wow, thank you very much! The service is a load better than what I had expected it to be! Thank you very much for having made my life a tiny bit easier. "
Darren, Hemel Hempsted - Oct '11

"You guys are epic! "
Viren, Bristol - Oct '11

"Many thanks. Great service - I found you very helpful. "
Harriet - Oct '11

"We were really impressed with your customer service - thanks again. "
Charlie, Steyning - Oct '11

"I just wanted to say thank you so much for the excellent service. I'll definitely be ordering from you again in the near future! "
Amy, Leeds - Oct '11

"I just wanted to offer my thanks and praise to a great service you are providing guys !! Great service people and i will be returning here very soon and recommending this fantastic site to friends and family !!"
Dennis, Sunderland - Oct '11

"Thank you very much for the voucher, this it the kind of customer service that makes Firebox such a great company! "
Ian - Oct '11

"I shall continue to recommened your website to anyone and everyone that will listen, and look forward to making more purchases myself. Very satisfied customer, "
Charlotte, Devon - Oct '11

"I am very impressed with your service - give yourselves a gold star!! "
Jeni, Tonbridge - Oct '11

"Thank u for the excellent customer service! "
Felix, West Sussex - Oct '11

"You really are great guys to do business with! "
Christine Richings - Oct '11

"Thanks for having fantastic customer service, it's nice to see that a company cares! "
Oli Browning - Oct '11

"I am very impressed with your service and will definitely be ordering from you again! "
Louise Morris - Oct '11

"Just wanted say thank you for such an excellent service."
Carol Kellingray - Oct '11

"Lovely to know that there are still companies out there that actually know what customer service means. "
Sarah Coates - Oct '11

"Thank you very much for great customer service, "
Mark - Oct '11

"Highly recommended, top service, great communication from Firebox, so professional and slick from start to end!"
Trudi Fisher - Oct '11

"The product range is awesome. The service is great."
Shermil Rawal - Oct '11

"I have been very pleased with the customer service. Firebox is definitely a company I will recommend and use much more in the future. "
Jamie - Oct '11

"Highly recommended, top service, great communication from Firebox, so professional and slick from start to end!"
Sharon Shiel - Oct '11

"I am really happy overall with the service"
Ryan - Oct '11

"I think you could make a fortune showing other companies how to give great customer service and not only retain customers, but win real fans "
Marji - Sep '11

"Fantastic, thx so much, brilliant customer service and I very much appreciate it! "
Michael - Sep '11

"...I can't thank you enough."
Coirle Oakes - Sep '11

"Customer service from firebox has been A*."
Sam Billyard - Sep '11

"As always GREAT service from your Good selves :D :D "
Shirley Williams - Sep '11

"Great customer service (as always)"
Paul Glenn - Sep '11

"I really appreciate the fact that Firebox follows up customer service - so rare these days :-) "
Kat - Sep '11

"Thank you. This entire ordering process and your customer service have been excellent! "
Eliza - Sep '11

"I've got to say, the customer service you guys give has been fantastic throughout! "
Sam Gawith - Sep '11

"Thanks for your amazing customer service"
Rosie Hawkins - Sep '11

"You guys are awesome!"
Sani Ahmed - Sep '11

"Yet another example of Firebox's excellent service which is why I continually recommend you to friends, family, and quite frankly anyone who will listen :)"
MJ - Sep '11

"Thanks for your excellent service and support! "
Marjan Kreileman - Sep '11

"I would like to take this opportunity to thank you for the extremely high level of customer service you have provided and I am telling everyone I know that they can count of good service and brilliant things for their pets!"
Kim - Sep '11

"Free postage, great selection, informative description, reviews of products and even free sweeties. Perfect.+++"
Mrs. E Moloney - Sep '11

"You certainly have wonderful customer service! "
Nelli - Sep '11

"Great website and great customer services!"
Elenya Buscombe - Sep '11

"What a fantastic service you have provided. A real cut above the rest. Very impressed. "
- Sep '11

"Very impressed with the service at Firebox. Great 1st order experience. Living in Canada it is really difficult getting presents sent to family in UK -glad to have discovered your site! "
Clare Levy - Sep '11

"You are fab. "
Heather Best - Sep '11

"Just wanted to say how excellent your customer service is...he man I spoke to was extremely helpful and efficient."
Rebekah Mason - Sep '11

"Firebox really have taken customer service to a new level in my opinion"
P. Rundle - Sep '11

"The service has been excellent. "
Jason - Sep '11

"I appreciate your assistance, very impressed with Firebox since I started shopping a couple of years ago, I recommend your services to all. "
Matt Hunt - Sep '11

"The service was first class, thank you."
Sally Preston - Sep '11

"Thank you for the great customer service you have shown, I will definitely be back to Firebox. "
Ian Dacey - Sep '11

"I must say I am impressed with the quality of your customer service at Firebox.com! "
Evaline Gammack - Sep '11

"I wish all companies had such fantastic customer service and speedy reply time! Firebox really is in a class of their own. "
Olivia B - Sep '11

"I shall recommend you to my friends with vigour! "
Vivien Lee - Sep '11

"Awesome sauce, thanks Firebox!!! "
Jamie Trindall - Sep '11

"Thank you for the great service, very much appreciated. "
Mr Blackshaw - Sep '11

"Really looking forward to package arriving......hope it's as good as your customer service! "
Katrinna Troost - Sep '11

"Firebox customer service is always fantastic! "
Freda - Sep '11

"That's great, thank you so much for such a speedy response & excellent customer service."
Cherie Henderson - Sep '11

"I would just like to congratulate you on your excellent service and very prompt delivery and I will definitely be ordering products from you in the future, as and when required. Many many thanks for a speedy and efficient service."
Dave Wallace - Sep '11

"Exceptionally friendly staff both on the phone and on emails, and excellent customer service"
Jamie - Sep '11

"Very pleased with your very good service."
Jilly Scott - Sep '11

"Highly recommended, super fast delivery"
Mr. Mark Rollings - Aug '11

"Legendary! "
Sam Gawith - Aug '11

"My order was delivered yesterday excellent service and great value. I will be using your company again and will highly recommend it to my friends thanks again for a great service "
Cath - Aug '11

"Brilliant service! "
Miss. Kerry Sillett - Aug '11

"Very impressed!"
Mrs. Karen Barry - Aug '11

"I am glad Firebox has the time to write to their customers and I am happy that you thought of me. "
Mikey Tibble - Aug '11

"Thank you so much for such a speedy response & excellent customer service!"
Mrs. Cherie Henderson - Aug '11

"Thank you for your speedy and prompt service! "
Kaye Sharples - Aug '11

"Thank you very much, your excellent manner and customer service"
Steve Wardle - Aug '11

"Your customer services have been fantastic! The e-mails were very friendly and sounded like they genuinely cared! Very refreshing and very welcome. "
Mrs Berry - Aug '11

"I thought the whole process was excellent - website easy to use, delivery options good and I received the parcel when expected! "
Mrs A Girdwood - Aug '11

"What you did was beyond the call of duty and much appreciated by me!! Kindest regards until I order again from you!! "
Rhona Aber - Aug '11

"Thank you Firebox team. I received my Musuc bag and I am VERY satisfied with it and the prompt delivery"
Tam Jenkins - Aug '11

"Thank you so much for the excellent way my order has been dealt with. Special thanks to Stuart.I will definitely use you again. "
Lynn Williams - Aug '11

"A very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very satisfied customer. "
Miles Dee - Aug '11

"Thank you so much firebox! "
Mr. L Larn - Aug '11

"Just to say thank you for a slick service. The goods arrived in top top condition!"
D.W.Roberts - Aug '11

"Thanks, what fantastic customer service! V impressed! "
Mike Gates - Aug '11

"Many thanks for the great customer service!"
Catherine - Aug '11

"Thank you for your speedy/efficient service. "
Margaret - Aug '11

"Amazing service thank you."
Adrian - Aug '11

"Customer service is fantastic and very helpful."
Ben - Aug '11

"I must credit Firebox and it's representatives as they have given me nothing short of an excellent service. "
Ben - Aug '11

"Thank you for your excellent customer support and service. "
Stuart - Aug '11

"Many thanks for your swift response & excellent customer service! I shall be sure to tell all my friends!"
Jon - Aug '11

"Many thanks to Will for sorting this out for me so quickly."
Jo - Aug '11

"WOW....!! What a fantastic customer service you have provided. That is without doubt the best customer service I have experienced....EVER..!! "
Alan - Aug '11

"I couldn't be happier with the service and products."
Miss. Sally Wright - Aug '11

"Brilliant service yet again! "
Nichola Jones - Aug '11

"Customer service is beyond excellent."
Mr. Alan Short - Aug '11

"I just wanted to write to thank you for being a cracking website that offers so many weird and wonderful products that have set me right for birthday presents for the past 2 years. Plus, thank you so much for such a speedy and safe delivery of my items, I am seriously impressed. You haven't failed me yet. You are cracking! "
Sam Wood - Aug '11

"I'm genuinely impressed with Firebox's customer service."
Namrata - Aug '11

"Thumbs up for your customer service!"
Gonçalo Crespo - Aug '11

"Keep up the good work and continue selling great stuff!"
Mr. Allan Hunter - Jul '11

"I've been using e-commerce since the 1990s and this is the best customer service I've ever had. "
Scott Sellars - Jul '11

"I love Firebox!! I trust your recommendations and have never been disappointed with any of my purchases. Well Done & keep up the good work!!"
Ms. Anita Stewart-Mathews - Jul '11

"Your customer service is brilliant."
Mr. Michael Maley - Jul '11

"I want to say how pleased I am with the quality of the goods and your excellent service. "
Jaquelyn James - Jul '11

"I honestly cannot think of any way to improve Firebox, I think it's excellent, and have shopped with you several times now, in particular for gifts for other people, as you guarantee the unusual and that something 'different'. "
Kay McNamara - Jul '11

"Excellent customer service"
Karen Routledge - Jul '11

"I can easily say this has been the best customer service I have ever experience. "
Sean McDonagh - Jul '11

"I phoned customer service and the person I spoke to was possibly the nicest man ever"
Lucy Davies - Jul '11

"Again, wonderful customer service department, and a pleasure to deal with a very organised company. "
Robert Lister - Jul '11

"You have been helpful and given me a good service!"
Bryan Beech - Jul '11

"I love my purchase and thank you so much for the wonderful customer service. "
Robin Handler - Jul '11

"Thank you!"
Jennie Bridge - Jul '11

"You are stars - Thanks! "
Sue Beckwith - Jul '11

"Thanks for your speedy response! "
Dan Woodhead - Jul '11

"I'm very impressed by your excellent customer service. There aren't a lot of retailers prepared to go the extra mile so it's pretty special that you did. Well done and thank you!"
Shirley Murray - Jul '11

"You have been a great help! "
Albert Morez - Jul '11

"You guys rock! This kind of customer service cannot be found easily. Thank you!"
Miss. Evelyn Meredith - Jul '11

"Great to have such good customer service. All the way to New Zealand as well....Well done and thank you! "
Tony Bozzard - Jul '11

"Much appreciated! "
Gill Lowe - Jul '11

"Thank you for putting the customer first!"
Barbara Bryant - Jul '11

"Wow - Now that's what I call good customer relations!"
Tessa Bass - Jul '11

"Very impressed with your customer service"
Tom - Jul '11

"Thank you so much for your help... ...such great service, thank you again. "
Philip J - Jul '11

"I've got to say guys an absolutely outstanding service. I love the product and will definitely recommend you guys."
Andy Roberts - Jul '11

"I've never had such a good customer service experience ever. Brilliant!"
Ben Boagey - Jul '11

"Impossible to fault Firebox on its service. "
K Jeffrey - Jul '11

"Such great service."
Philip Jelf - Jul '11

"Thank you again for your great customer service!!"
Keisha - Jul '11

"There was a helpful, friendly assistant on the other end of the telephone who appeared to enjoy her work."
Mrs. Dee Huxtable - Jul '11

"Excellent service! "
Antony Keown - Jul '11

"Very impressed with your customer service."
Tom - Jul '11

"Great customer service."
Nikki - Jul '11

"Thanks again for the excellent customer service, we will now definitely use Firebox in the future and will be happy to recommend. "
Zoe Harris - Jul '11

"Great customer service. "
Claire Higgins - Jul '11

"THANKS VERY MUCH FOR THE SUPER FAST SERVICE. I'm very impressed and pleased with the customer service "
Hussain Ali - Jul '11

"Thank you for your excellent service and communication "
Gayna - Jul '11

"Thank you. I really appreciate your speedy response!"
Paul White - Jul '11

"Thank you for your prompt reply and excellent customer service. I will definitely be shopping with you again. "
Vicki Oliver - Jul '11

"WOW! Thank you so much!"
Debi Howells - Jul '11

"As usual, an excellent service form Firebox! ;) "
Renato Golin - Jun '11

"Your customer services during the xmas period was first class "
Marc Woosnam - Jun '11

"Wonderful service. Will definitely use you again."
J Stott. - Jun '11

"I was really impressed with the service and also the products. I will certainly be using Firebox again. "
Alison Barrett - Jun '11

"Choice of products were good, ordering was simple and delivery was SUPER FAST!"
Mrs. Caroline Cook - Jun '11

"You've taken customer service to a whole new level...Love the Firebox website."
Keri Herzog - Jun '11

"Top marks Firebox!"
Chris Theophilus-Bevis - Jun '11

"Brilliant customer service"
Adam J Williams - Jun '11

"Fantastic service will definitely buy from you again. "
Irene Bowie - Jun '11

"Thank you again for your fast and efficient response, I would not hesitate to use firebox again and recommend you to my friends. "
Mrs. Denise Deans - Jun '11

"Wow, what fantastic service! I will be recommending you to all my friends! "
Kellene - Jun '11

"I will continue to tell people of the great customer service I get from you guys. Always top notch. Thanks so much! "
Tom - Jun '11

"You know how to treat your customers, and have gone to the top of my list of favourite suppliers. "
Anne Carmel O'Connor - Jun '11

"Can't believe how quickly you got the items here and the items themselves are amazing!"
Jennifer Brown - Jun '11

"I was very pleased with your service and will happily come to you again."
Ursula - Jun '11

"It's the first time I have used Firebox and I certainly will be again, absolute pleasure to do business with. "
Esther Stafford - Jun '11

"I've always been very impressed with Firebox's customer service in the past, and that certainly continues. Keep up the good work!"
T Brown - Jun '11

"I contacted customer service, the reply was fast, efficient and very helpful. "
Miss. Sally Morton - Jun '11

"Can I just say what a fantastic company you are...Firebox saved the day for me!"
Rachel Thomas - Jun '11

"How wonderfully sensible. A refreshing flexibility in this era of 'computer says no' - thank you. "
Daniel - Jun '11

"Thank you for this astonishingly high level of customer service! I would definitely recommend your company and confidently make future purchases. Thanks again! "
Cheyle - Jun '11

"Thanks very much for your help and excellent service! Couldn't be happier with the help I got. "
Sam .G - Jun '11

"Thanks for your prompt response and great customer service Firebox (again). I wish more companies had the same approach.Looking forward to receiving the unit. "
Eric - Jun '11

"Very satisfactory. 100% all fields. "
Harvey Kleiman - Jun '11

"Thank you very much for your wonderful service, will certainly order again!"
V Garton, Warminster - Jun '11

"..Your customer services - rapid reply and very polite and friendly, a lovely surprise."
Dr. A Levy - May '11

"Thanks very much. Great service! "
M Devaney - May '11

"Your customer service is unbeatable. Another 10/10 for Firebox. "
Lubna - May '11

"I must say that your service is impeccable. I hope on-line companies follow your diligent example for what's truly a well deserved place to shop on-line with reliability and security. "
Mr Vara - May '11

"Your customer service staff are brilliant.. Your staff were perfect."
S Templeton - May '11

"Very impressed with the goods I purchased, even more impressed with the sweets thanks!!"
R James - May '11

"Thank you so much for everything - it's much appreciated. :) "
L David - May '11

"Very easy to use, good descriptions of products and sent very quickly. Absolutely brilliant service, would definitely recommend to others."
Abbie - May '11

"Thanks so much for a speedy delivery and excellent service. Have Just ordered again!"
C Hutchison - May '11

"Thank you for being so helpful!"
F Lucas - May '11

"My compliments on your customer service."
R Steenkamp - May '11

"Thanks and thanks for the sweets!! Great service! "
N Stickland - May '11

"I'm very grateful indeed for your efforts on my behalf. It makes it a real pleasure to deal with the Firebox team. "
F Campbell - May '11

"..Brilliant selection of gift ideas."
M Rounsley - May '11

"We were very pleased by the excellent level of customer service displayed."
M & J Oates - May '11

"Wow! What an excellent customer service you have there! "
Mrs J Morris - May '11

"Excellent service!"
J Warren - May '11

"Just to say thanks for the fantastic service don't worry I will tell all my friends the same. Well done Firebox! "
David - May '11

"Thanks for the prompt service."
W Leedham - May '11

"I rang firebox with some questions and got superb service. great price brilliant service."
M Smith - May '11

"I think it's absolutely amazing. It feels like your actually talking to the customer. Even when I'm simply browsing, if I come across that I know I'm not going to buy, I'll still read the description, not to find out what it's about, but because you guys have managed to add a bit of humour in them. I find that brilliant!"
Jaiman Patel, Leicester - May '11

"I'll be sure to order from you again in the future."
Samantha Strachan, Grantham - May '11

"What a Service. Well done. You could not have been quicker."
Arthur Veale, Blackpool - May '11

"Boxes arrived in time and have gone down very well - fantastic service - thank you!"
Lisa Stratton, London - May '11

"I am in love with your website, it is the first place I go once I get any amount of money to spend on just myself. "
Josh, Lincoln - May '11

"May I take this opportunity to congratulate you on your EXCELLENT service. "
Elaine Terris, Lyndhurst - May '11

"I called your customer services team - very helpful. Thanks for a great service and fab products."
Deborah Garcia, Leeds - May '11

"Thank you so much for your prompt and helpful service. I shall use firebox again!"
Gareth Shone, Newbury - May '11

"Many thanks for the delivery!! I am astounded at how fast you have done this and I am very pleased with the items!!"
Alan Biggs, Warminster - May '11

"Another great product from you, and very speedy delivery. Thanks very much."
Kit Gutshall, Huntingdon - May '11

"Great Service. Really Pleased."
Sandra Dunn, Edinbugh - May '11

"What wonderful service!"
Lisa Stratton, London - May '11

"Superb Site, Great service, very impressed with you. "
Kieran Young, Bedford - May '11

"Thank you in advance for your great customer service, and I would ask that this email is elevated to higher levels on my behalf to your senior management as I believe that you should be commended for your excellent customer service skills. "
Louise Barton, Lincoln - May '11

"Thank you for your tenacity in delivery."
Jane Knowles, Ilminster - May '11

"I think the Moon Candles are a great idea by the way and I will check out your site for any other ideas in this line. As an aromatherapist and therapist they are a wonderful thing to have as I can leave them on even when I leave a room. "
Sue Johnson-Close, London - May '11

"Thank you very much, this is brilliant!"
Julia Simon, London - May '11

"Delivery received by myself. Thank you for such a speedy delivery. I should have one very happy son!!"
Jane Brown, London - May '11

"Wow. You're awesome. I mean it. Really. Some places reckon they have good customer service but...well...they could learn from you. I'm impressed, Words cannot adequately express the depth of my gratitude but thanks anyway. "
Dave - May '11

"Me thinks you are going to have to walk on water to beat Firebox."
George Bentley - May '11

"Fantastic! Thanks very much! Great service! "
Dave - May '11

"Words escape me. In this world of it will be ready tomorrow (2 weeks if you're lucky). To find a company that can move, ship and supply in 24 Hour is out of this world. If only the rest could be at the same standard, this country could be out of recession. I have dealt with Firebox three times now every time the same service... Many thanks to the staff of Firebox I shall sing your praises to everyone."
Malcolm Riggs - May '11

"Such excellent customer service. You have brightened my day. "
Jeanne - May '11

"Thank you very much for dealing with my query so promptly and efficiently. "
Helen - May '11

"Thanks again for your fantastic customer service. "
Matt - May '11

"I really appreciate you going above and beyond to help make this gesture extra special."
Andrew - May '11

"in the words of Kylie Minouge, "I wouldn't change, I wouldn't change a thing"!! the site is great ! "
Miss. Ruby Anders - May '11

"Thank you so much, I received my order, which was intact and with no cracks. It was in time for my daughters birthday, which is today. Thank you again for your perseverance, I really appreciate your fantastic customer service, "
Arlene - May '11

"Exemplary customer service."
Jaimie - May '11

"Thank you very much for this excellent service. I will certainly be buying more gifts from here in the future! "
Jess - May '11

"I appreciate your good customer service. "
Rachel Perry - May '11

"I have used Firebox on many occasions and have found you to be a outstanding company. "
Mr. Spencer McCarthy - May '11

"I have been very impressed with the standard of customer service throughout my shopping experience. I find it refreshing that an online vendor can offer such service without having that face-to-face customer contact. "
Paul Broadbent - May '11

"I will definitely be using firebox again and also recommending it to my friends!!! Fab customer service... which can be sometimes hard to find. "
Miss. Julia Burgess - May '11

"Amazing service!"
Vanessa Lumleywood - May '11

"Great customer support. "
Maria - May '11

"I am always so happy with the level of service you guys offer. I only wish more companies were like Firebox :-) "
Lubna Chaudhary - May '11

"Your service has been exceptional. I look forward to ordering from you again in the future. "
Rosie Alda - May '11

"Very helpful and a good customer service. "
Tony Cain - May '11

"I haven't found anything I didn't like, the service is great and you sell such amazing stuff I have to limit the amount I spend on here! :)"
Miss. Kimberley Thomas - May '11

"Excellent customer service!"
Kirsty Stewart - Apr '11

"Incredible service!"
Clare Hayes - Apr '11

"My USB Pet Rock is helping me make a start on the baconnaise for tasty baconny whoopie pies. My life today >> my life previous. "
Simon Coppack - Apr '11

"NICE ONE! Great service and amazingly fast delivery ;D"
Luke Button - Apr '11

"You guys are impressive! I shall certainly order from you again. "
Toni Guerrero - Apr '11

"Nice customer service there :) "
Damian Hickey - Apr '11

"Your customer service at firebox is great and I will continue to purchase from you in the future! "
Brett Preston - Apr '11

"You are a great company to deal with - keep up the good work."
Oliver Smith - Apr '11

"Excellent quality, top notch service as usual."
Daniel M - Apr '11

"The website is great, the videos and pictures of the products really make Firebox stand out from other websites. The range of products you have is amazing, I think there's definitely something for everyone! Your customer service is probably the biggest plus side, especially in the customer reviews section for each products, the fact you answer the questions publicly means everyone is benefited and it's like having a FAQ section for each product!"
Hannah C - Apr '11

"The giant gummy bear is amazing! I gave it to my boyfriend for his 24th birthday and he loved it. It came really quickly and was left safely in the porch which was amazing as i work all through the day. Amazing service and amazing products! I will definitely use firebox.com again! x "
Sarah G - Apr '11

"Excellent! Brilliant service from Firebox once again. If only every internet company was as reliable as yourselves! "
Tim C - Apr '11

"Dearest cool kids at Firebox, Thank you for the always brilliant service, my brother is going to love his Gorillapod. Merci!!! "
Catherine J-L - Apr '11

"Thanks again, your customer service.. has been absolutely brilliant. "
T Cole - Apr '11

"Thank you for your excellent service and the candies. Wonderful detail! "
N Ojeda - Apr '11

"As usual, excellent service from Firebox :-)"
M Allan - Apr '11

"Hi Will Thanks so much for doing that and replying so quickly. Much appreciated. "
Mary - Apr '11

"Nice one firebox! You are HOT! "
Tom Cox - Apr '11

"Overwhelmingly outstanding! You have got to be the best company I have ever bought from."
Tom Richardson - Apr '11

"Super impressed with your personalised customer service."
Nicola Jordan - Apr '11

"You are proper epic! "
Richard Thompson - Apr '11

"Many thanks - 10 out of 10 for after sales and service throughout! "
Paul Rothwell - Apr '11

"Excellent customer service. I will recommend you to my friends. "
Robin Morrison - Apr '11

"Super fast delivery, great communication, love your work!"
Rebecca Glass - Apr '11

"Brilliant customer service, kept me up to date at all times. "
Daniel - Apr '11

"Your delivery service and information is better than any other I have encountered! Well done! "
Caroline - Apr '11

"You guys do a fantastic job! You say your going to do something and do it with speed and efficiency."
Jonathan - Apr '11

"I shall recommend you to all my friends. "
Ian - Apr '11

"You guys are on the cutting edge of men’s gadgetry and technology, probably in the world I would say!"
James M - Apr '11

"Once again many thanks for your prompt action and patience. "
Pete - Apr '11

"God I love firebox. You don't get service like that anywhere else. "
Andrew - Apr '11

"Fantastic service! All received thank you! By 9am too! Woo! Go Firebox! :) x "
Alice - Apr '11

"It makes such a change to have that level of customer service - you should be proud!"
Jules Porter - Apr '11

"Great Service. Will highly recommend you. "
Jane - Apr '11

"The staff are absolutely superb and I have been impressed with the service."
Mr Gebhard - Apr '11

"I would just like to say a huge thank you for dealing with my query and dealing with it so efficiently and successfully. "
Mrs Chambers - Apr '11

"Deeply appreciated. "
Mike - Apr '11

"Unbelievably awesome customer service from start to finish.. going to be taking a page out of your book in my role in customer services!.Thank you so much! From a very very happy customer! "
Miss. Rachel Gurak - Apr '11

"I would like to thank you for the excellent service you have provided"
Dominic Lovegrove - Apr '11

"Thank you on your wonderful service. "
Mrs. Lesley Walker - Apr '11

"Very impressed with the service and communication. "
Mike Bennett - Apr '11

"Thanks again for a product that 70 plus (age wise!) kids can compete with youngsters on an equal footing."
Mike Flood - Mar '11

"Many thanks and excellent customer service. Will be using you guys more..... "
Martin Naylor - Mar '11

"Your customer service team are VERY helpful. Top marks!"
Mr. Paul Cook - Mar '11

"Thanks again for the excellent customer service!"
Valentino Vranken - Belgium - Mar '11

"I am always so impressed at how quickly firebox mail out your order. It really puts other online shops to shame!! Thank you!"
Miss. Sarah Hendry - Mar '11

"I must take this moment to express how impressed I am with your service and would definitely recommend you to friends and family and will be leaving positive feedback on 'This Mornings website ' Its a shame that this level of positive customer service is not the norm. Thank you "
Jennifer Pitcher - Mar '11

"Many thanks for the quick turn-around and great service. "
Michelle Harding - Mar '11

"Thank you very much for the fastest response i ever got from any online shop. I'm looking forward to receiving my blue angry bird soon :) "
Alisa Earrilahaphand - Mar '11

"Success! Order just arrived! Thanks! "
WS - Mar '11

"Product range is brilliant, easy to purchase (Like the extra options for payment), delivery prompt & staff are lovely (I read the replies/reviews and I'm impressed with the customer service) Sweeties were a excellent wee bonus! 10 out of 10 guys, thanks. =D"
Ms. Lynsey Milward - Mar '11

"I look forward to using your services again in the future. "
Katy - Mar '11

"Thank you so much, Firebox customer service is fantastic! "
Lauren Pettit - Mar '11

"Thank you so much! You guys are sooo good! "
Katrina - Mar '11

"Very good experience, quick delivery. Very happy! "
Lisa Pearce - Mar '11

"Top notch customer service! "
Siobhan - Mar '11

"I was extremely impressed with firebox's service and will be ordering from you again! Loved the next day delivery and updating emails! "
Ellen Gelderd - Mar '11

"Order received today! Unbelievably fast! "
Jason Robilliard - Mar '11

"Thank you very very much for the wonderful customer service. Firebox Rocks!"
Sarah Elves - Mar '11

"Thank you - order received and I am delighted with it , and quality service. Great job. "
Julie Humphrey - Mar '11

"Many thanks for your efficient, professional approach. "
Noel Hudspith - Mar '11

"Thank you very much for your quick replies and excellent service! "
Joe Harrison - Mar '11

"Superb customer service. "
Tina - Mar '11

"Great for quirky, different gifts."
Siobhan Sheridan - Mar '11

"So much better than any other customer service I have ever used! You guys are the best!! "
Rebecca Mead - Mar '11

"Fantastic customer service. "
Nick Strong - Mar '11

"Thanks for excellent gift and packaging! "
Christine Crampsie - Mar '11

"Service is excellent, products are of a very high standard. I love you!"
Kirsty Sawdon - Mar '11

"Thank you for the superb service - gift arrived next day!! - First time I've used your company - will recommend to all & sundry! "
Alan Sample - Mar '11

"Brilliant customer service. "
Caroline Drew - Mar '11

"I am so impressed with the service I have received. "
Diane Crinnion - Mar '11

"Such a fun range of gadgets and gifts! Firebox is my go to site for any occasion where I need something different!!"
R Mead - Mar '11

"The best customer service experience I've received. "
Richard Norman - Mar '11

"Thank you for your excellent customer service."
Justin - Mar '11

"I just wanted to let you know how impressed I am with your customer service! I think everyone should know how fantastic you guys are!"
Rozemarijn Dekker - Mar '11

"Speedy service!!"
Sally Gomersall - Mar '11

"What amazing customer service."
Germaine Tuff - Mar '11

"Customer Service - clearly Excellent"
H Sambles - Mar '11

"I must say I am very impressed with your post sale customer service and I will definitely be using Firebox more in the future. "
P Lewis - Mar '11

"Thank you so much for dealing with it so efficiently!"
D Cheng - Mar '11

"Thank you for taking the time to reply to my email and for the gift voucher. "
L McConnell - Mar '11

"I would just like to tell you how impressed I have been with your customer service... I know the service I will receive is high quality. "
C Flanders - Mar '11

"When I placed my order, I had a lot of communication from Firebox which was great!! There is nothing else you can do to improve your service!! "
T Loughran - Mar '11

"I am really impressed with your helpfulness, doesn't happen much these days. "
S Ashton - Mar '11

"WOW - very quick delivery!! "
B Foster - Mar '11

"Thank you for such an excellent service, I will recommend you to my friends."
A Alexander - Mar '11

"That's great Christina, Super service , as usual from your team, Happy Easter (bit early, I know!) "
Rebecca - Mar '11

"Thanks for excellent gift and packaging!"
C Crampsie - Mar '11

"What brilliant customer service. "
C Drew - Mar '11

"Thank you kind Firebox man, you are a gentleman and a squire"
W Adams - Mar '11

"Thank you very very much for the wonderful customer service... Firebox rocks! "
S Elves - Mar '11

"service is excellent, products are of a very high standard, I love you!!"
K Sawdon - Mar '11

"Thank you so much for this and for your excellent customer service.I will look forward to buying from you again in the near future."
Thomas Barber - Mar '11

"Keep up the great work guys!!! You've definitely got yourself a loyal customer here :) x"
K. Cullen - Mar '11

"HOOORAY!!!Thank you Firebox team! It's like Christmas all over again! I look forward to opening my box of goodies."
Yuet-Wah Wan - Mar '11

"I have a lot of love for this website. And I mean a lot. I think I love it more than I love my mum.... Too far."
Elizabeth Thompson - Mar '11

"Thank you once again for your prompt service as ever"
Martin Malone - Mar '11

"Excellent customer service you are providing by the way."
Stephen Wright - Mar '11

"I really have to commend your excellent customer service"
Jane Chamberlain - Mar '11

"Thanks for the superb customer care."
Cinzia Molinari - Mar '11

"Just to let you know, the new Gift Finder you have on your website is absolutely BRILLIANT.Never seen something so helpful and intuitive. Especially on a website that sells things. Great idea to compliment an otherwise flawless site and company; will probably purchase something again sometime soon. Using the gift finder of course. 10/10"
Brad Anderson - Mar '11

"Excellent company, great choice of different products, great delivery service, just keep doing what you're doing!"
A.Bingham - Mar '11

"Just wanted to say what a fantastic service I received with my order. Received today, very quick, delivery informed or progress all the way through to the person who signed for it. Marvellous! Nice touch with the little packet of sweets too! Thanks very much! Excellent!"
Alex Godfrey - Mar '11

"Thank you for your excellent service."
Terry Leach - Mar '11

"Excellent service as ever from you guys."
Shaun McGrai - Mar '11

"Thank you for the excellent customer service!"
T. Thompson - Mar '11

"Thank you very much for your good service. "
Don Fay - Mar '11

"Thank you for your excellent service."
Mandy Bailey - Mar '11

"Great service! Will definitely recommend you!"
Romana Jones - Mar '11

"You are fab, fab, fab!!!"
T.Dennett - Mar '11

"I love you"
M. Wakerley - Mar '11

"Many thanks for your prompt response to my email and also for the excellent advice...I will certainly be purchasing for your website again in the future. "
Phil - Mar '11

"Thank you very much for the fast and efficient delivery. I do hope it will bring a bigger smile to the faces of our guests at a very special dinner party."
L MacIntosh - Mar '11

"Although the courier system was a bit hit and miss, I have my order on time and Christina in CS was brilliant and so helpful I'm thrilled with the gifts, will definitely use Firebox again as well as recommend to friends! "
J Walden - Mar '11

"The website is so easy to use. The search is quick and turns up the right results. "
Robinson - Mar '11

"Thanks very much, excellent service, all items tested and working and thanks for the complimentary sweets. "
M O'Connor - Mar '11

"I am very pleased with the way you have dealt with this matter. I will continue to view and recommend your site because your customer service is fantastic. "
P Dargan - Mar '11

"I absolutely loved my CD tiles and they have added interest to the walls of our media room. Most certainly will order more in the future. Also thank you for the hassle free quick delivery. "
M Hannam - Mar '11

"I'm amazed at your efficiency, it only took ONE day! I'm haaaappy :)"
A Rosca - Mar '11

"Thank you for your kind e-mail. The quality of the goods were second to none and I will have no hesitation in recommending you to my friends. "
L Taylor - Mar '11

"I have found your service and website very useful and friendly, so, keep up the fantastic work! "
B Keirl - Mar '11

"There are some really neat products on Firebox. "
Paul, Hertfordshire - Mar '11

"You have restored my faith in human nature. That is a very kind gesture and as a direct result you have now got yourself a new 'regular' customer. Thank you very much."
L Giles - Mar '11

"Thanks for your help. Quick efficient service...gracias! "
S. Blake - Mar '11

"Thanks for the great customer service, it's much appreciated. "
C Hunter - Mar '11

"I just wanted to let you know that my computer carrier arrived via air post today! I love it! Thank you so much for the amazing customer service. I love the product, but the difference was the human responsiveness. "
L Lambert - Mar '11

"Fantastic catalogue - loads of fun gifts."
J Cooper - Mar '11

"Thanks very much for your quick service."
Steve Jones - Mar '11

"I was extremely impressed with firebox's service and will be ordering from you again! Loved the next day delivery and updating emails! "
Ellen Gelderd - Mar '11

"Thanks - What a great service!!! "
Ms. Erica Brook - Mar '11

"Many thanks for your help and excellent Customer Service yet again! I will be sure to continue to use Firebox. "
Conor - Feb '11

"..Excellent customer service."
D Rowley - Feb '11

"I am extremely impressed with this service. "
B Conway - Feb '11

"Your customer service is fantastic. "
B Conway - Feb '11

"Many thanks to Stefanie and the Firebox Team. Magnificent service and the recipient is over the moon. "
Mick - Feb '11

"Absolutely fab service from start to finish."
M Mc Fadzean - Feb '11

"A big thank you for such great prices, excellent packaging and prompt delivery."
J Ziarati - Feb '11

"Your exemplary customer service leaves many older, larger and more established businesses in its wake."
Ricky Neville - Feb '11

"I am extremely impressed with Firebox customer service well done!! "
Kim Orr - Feb '11

"Your service was brilliant! "
Lou Watts - Feb '11

"I must say your level of customer service is fantastic and quick delivery too! "
Hardeep - Feb '11

"Thanks Firebox Team your the best!!!"
Rich Peja - Feb '11

"It's this kind of service that retains people's confidence as a consumer."
Simon Wilcox - Feb '11

"Your customer service is even faster than your delivery and that’s saying something!!"
Richard Hannam - Feb '11

"Thank you for your excellent customer service, I am extremely impressed with your service once again. "
Tracy Smith - Feb '11

"If you get any better, I'll be getting stuff before I order it!! Haha! "
Brian Connolly - Feb '11

"I am delighted with your service "
Christine Jennison - Feb '11

"Thank you again for what has been without doubt one of the best customer services I have ever dealt with. "
Mark Smith - Feb '11

"I very much appreciate the fantastic customer service"
Hazel Dawson - Feb '11

"My order this morning, less than 24 hours after I ordered them! Fantastic service! "
Lisa Jones, Cheltenham - Feb '11

"Wow, again great service from Firebox, you guys rock!"
Chrissi - Feb '11

"I am impressed with this level of customer service!"
Merik Rees, Largs - Feb '11

"That is the best (and promptest!) customer service I have ever had."
Emily Talbot, Alderley Edge - Feb '11

"Placed my order yesterday and it arrived today!!"
Caz - Feb '11

"really impressive customer service! "
Claire Bayley - Feb '11

"I'm very impressed by the service I have received. "
TERESA WILLIAMS - Feb '11

"Thanks for your excellent customer service. "
Richard Leake, Nottingham - Feb '11

"Thank you for for swift response, to reply to an issue and resolve it within less than an hour is unheard of, not to mention exceptional customer service. "
Sarah Claxton - Feb '11

"I'm very impressed with your customer service. "
Paul Cherryman, Watford - Feb '11

"Thank you so much for a wonderfully fast and reliable delivery service"
Vera Smith, Ferryhill - Feb '11

"Firebox sets the standards for all on-line retailers to follow! "
Richard Hannam, Prudhoe - Feb '11

"Excellent customer service. "
Sue Kellett, London - Feb '11

"Good service from Firebox."
Nick Terry, Fleet - Feb '11

"Very pleased with the order and delivery service, thanks. "
Katherine Ellison - Feb '11

"We are very pleased with your standard of service, and would certainly use your company again! "
John - Feb '11

"I just wanted to say I am very impressed. There was no hassle with my order, and it arrived perfectly on time, in sound condition and the e-mail to confirm delivery really showed how good your service is! I will definitely try to shop with you guys more!"
William Groome - Feb '11

"I think your customer service is first class and would recommend you to all new customers. "
Alan Stringer - Feb '11

"I would like to thank you for your excellent service. I shall be using you again , many thanks - a very satisfied customer. "
Michael Cox - Feb '11

"Excellent customer service. "
Melanie Frankel, Berkhamstead - Feb '11

"Thank you for the speedy delivery of my flash memory penguin, and for the love hearts which I found in the box. They made me smile. "
Caitlin Mcdonald - Feb '11

"Great website, great product, great customer service."
Chris - Feb '11

"10 out of 10 to Firebox for having the right attitude and the right customer service policies"
Richard Cornick - Feb '11

"I am very impressed by the efficiency and personal service I have received. I shall visit your website again the next time I want to purchase something online. "
Jennifer Bull - Feb '11

"Just wanted to let you know how impressed I am with your service. I will definitely use you again. "
Valerie Dann - Feb '11

"as always with Firebox, it was a brilliant service with quick turnaround."
Chris - Feb '11

"I have to say that Firebox customer service is the best I have ever experienced."
Melanie Frankel - Feb '11

"The great customer service is one of the many reasons why I like buying from Firebox :) "
Claire - Feb '11

"It's so good to be treated as a valued customer. I'll spread the word of this great customer service. "
Robert - Feb '11

"I've been a customer of Firebox for many years and have always been impressed with your product range and speed of delivery. But this is also backed up with excellent customer service, which is second to none. "
Dan Bright - Feb '11

"Just wanted to say how impressed I am with your quick services and delivery"
Cora - Feb '11

"The service was exceptional and very much appreciated. "
Lyn Yeomans - Jan '11

"I would like to take this opportunity to congratulate you on an excellent customer service, which is a very rare occurrence these days. I look forward to dealing with you again and will recommend that my friends and family do also. "
Susan Gordon - Jan '11

"What a wonderful company you are!!!"
Camberley - Jan '11

"Firebox customer services are the top in my books for service and friendlyness"
Eshu - Jan '11

"I'm always bragging to my friends about your super cool website. And your customer service is so servicey and probably the best on the net! "
Tim the toolman - Jan '11

"Firebox = Spot on - always has been - always will be !"
Jamie Lowe - Jan '11

"I have found your staff each time I have contacted you personally to be genuinely sympathetic and helpful in equal measure and never once felt like an inconvenience."
Jim Hooper - Jan '11

"The level of service is very much appreciated and I am sure we will be ordering through Firebox again in the future. "
Shelley Jardine - Jan '11

"We would just like to say thank you for such good communication and a brilliant efficient service! Fab! "
Jill Clayton - Jan '11

"I can not praise Firebox highly enough, You certainly have my vote as number one retailer!."
Kiran Naidu - Jan '11

"We are very pleased both with the service and the product"
Kim Neyland - Jan '11

"Wow. I am thoroughly impressed with you guys. You are awesome and I am going to tell everyone and start making wishlists."
Jessi - Jan '11

"The customer service experience with Firebox has been amazing, I will be definitely ordering items In the future with you guys. "
Rebecca Murr - Jan '11

"Lovely people at Firebox. You are fantastic at delivering on your promises!"
Heather Allen - Jan '11

"I would just like to say how pleased I have been with your service and in light of this I will be ordering from you with confidence in the future. "
Jaqueline - Jan '11

"Thank you very much for quick and significant delivery and very well wrapped THUMBS UP for that."
James Shutt, London - Jan '11

"I have always received such great service from Firebox I never doubted you!"
Lucinda Storer, Cirencester - Jan '11

"I just wanted to thank you for your sterling customer service. As always you have surpassed yourself! "
Lesley Evans - Jan '11

"Thank you for such a speedy delivery. "
Sharron O'Meara - Jan '11

"Thanks for a brilliant service and look forward to using your website again soon. "
Roger Barrass - Jan '11

"I found your assistance very pleasant and helpful"
Ann - Jan '11

"I cant remember the last time I have dealt with a British online company that really pays attention to courtesy and timely responses to customers' queries. I have been in retail for 2 decades to know how important the little touches are. I have read many great reviews about Firebox on Internet reviews of Online companies..."
Jayesh Parmar - Jan '11

"I must congratulate you on being the most efficient company I have ever dealt with on the Internet, thank you very much, keep up the good work. I wish I could proclaim it in big letters on a bill board so that other companies could learn from you! "
Elizabeth Mahoney - Jan '11

"Can I just say I think your customer service is first class and I will be recommending your company to all my friends. "
Cheryl Rees, Nantwich - Jan '11

"Your customer service was excellent and I am a very satisfied customer."
Amanda Palmer - Jan '11

"You have provided excellent service that is much appreciated. "
Lyn - Jan '11

"Your service to me as a customer has been excellent"
Kevin Hardman - Jan '11

"Your standard of service has always been great"
Laura McSkimming - Jan '11

"Thank you for providing a fabulous service for me over Christmas! "
Holly Fairhurst - Jan '11

"That's excellent service!"
Emma Glbson, Wimborne - Jan '11

"I feel you are number one for customer service and quality of products. "
Lucinda Kemp - Jan '11

"Thanks again for your brilliant customer service."
David - Jan '11

"I got a terrific item, exactly what I wanted, at a very fair price. I think your service is great"
Vijay - Jan '11

"I thank you for really good service."
Atle Antonssen, Oslo - Jan '11

"Wow. so quick. thank you ever so much"
Michelle Mancini - Jan '11

"May I say that I find the service from Firebox is impeccable "
MJ - Jan '11

"I would just like to say how impressed I was with my recent website experience on Firebox.com. You have a fab range of products, I could spend all day browsing your site."
Katie Barton - Jan '11

"Thank you for your prompt reply and as always, excellent customer service."
Am - Jan '11

"I'm really impressed with the standard of customer service here. Thanks again! "
Neil Walker - Jan '11

"I cannot thank your team enough for the fast delivery and the excellent service we have received. "
Amanda Rhodes - Jan '11

"Thanks again - excellent customer service as always - I love shopping with you guys. "
Jane - Jan '11

"Thanks for all your help, excellent customer service and professionalism. I have been really impressed by how efficient and effective the team have been "
Clare Thompson, Wolverampton - Jan '11

"I am so impressed by your excellent customer service, I look forward to buying from your site again and will recommend you to everyone. "
Emma Edkins - Jan '11

"Thank you very much for your kind help and support, I really appreciate it."
Adam Castling - Jan '11

"Thanks for your help and great customer service!"
Barry - Jan '11

"The customer service i have received regarding this order has been excellent. "
Bryan Carnegie - Jan '11

"it's this sort of service that keeps me coming back to Firebox and recommending you to others. "
Natasha Long - Jan '11

"I would like to thank you for such excellent service, high street retailers should take a leaf out of your book! "
Carole J Bland - Jan '11

"Excellent customer service! "
Jo Carter - Jan '11

"Thank you so much for the wonderful service that you offered.."
Denise Mack - Jan '11

"Thank you ever so much for your prompt and fantastic customer service, it makes a nice change! I will definitely be visiting your website again."
Jean Bird - Jan '11

"The customer service i have received regarding this order has been excellent. "
Andrew White - Jan '11

"I will definitely use your company again and have told my friends and family about your excellent customer service - they were all suitably impressed. "
Lance Tombs - Jan '11

"Really good customer service!"
Michael Blauensteiner, Tulin, Austria - Jan '11

"Wish all companies were so efficient in the customer services department "
Sue Stevens - Jan '11

""I'm really impressed with your customer service and I will be recommending you to my friends" "
Michelle Mclennan - Jan '11

"You've been really helpful, some other companies could learn a lot from your good customer service. "
Jennifer - Jan '11

"I am always recommending you to people, especially when you're stuck for a gift! Fantastic service guys, keep up the hard work! "
Rosemary Horn - Jan '11

"Everytime I order I get the same level of service, whether I have spent loads or not. I keep recommending you to everyone i know! I have already converted my family and my friends are due to order too! Keep up the good work!"
Karen Simpson, Crewe - Jan '11

"Many thanks for being so helpful. I've seen many comments on the website from customers praising you for excellent customer service, and now I have a chance to experience it myself. "
Pamela, Bavaria - Jan '11

"it's refreshing to know good customer service is still out there! I will certainly be using Firebox again. "
Amy - Jan '11

"I have recommended you to all my family, friends and work colleagues too!"
Genelle - Jan '11

"I was very pleased with the personal, slick and efficient service and communication that i got from Firebox. Much appreciated. "
Andrew and Fiona - Jan '11

"Firebox has always been the most reliable and customer friendly group in my opinion, and I'm glad to have that view reinforced. Thanks again "
Carrick - Jan '11

"I was so impressed with your service, I wanted to write to thank you. "
Louise Walton - Jan '11

"10 out of 10! Your service and customer care is truly outstanding, and you deserve so much more recognition for it! "
Christina Parker - Jan '11

"I have to say, fantastic service. Thanks for all your help!. "
Gavin - Jan '11

"Many thanks for such excellent customer service - I will have no hesitation in shopping with Firebox again. "
Sue Gower - Jan '11

"Your customer service is first rate, I would recommend you to anyone. "
Mart - Jan '11

"I am impressed with your service and would recommend you!."
Maureen Harris - Jan '11

"In stark contrast to other well known online retailers, your ability to communicate to your customer is admirable. "
Tim Ray - Jan '11

"Firebox has restored my faith in Customer Service!. "
Sue Norton - Jan '11

"Firebox Customer Service and order handling was exceptional, Very helpful staff!."
Huseyin Yaman - Jan '11

"It's great to see a company who respond to their customers not only with helpful information but in a polite and friendly manner (and so quickly too). I'll definitely be shopping with Firebox again. "
Paula Ward - Dec '10

"An all round excellent service."
Susan Churchill - Dec '10

"I have to say that all of the staff which I have dealt with have been really friendly and professional. "
Laura - Dec '10

"Good customer service is rare these days and deserves good feedback. So thanks to all involved at Firebox for this. "
Ian - Dec '10

"As usual you have provided great and honest service. "
James William Steven Parker - Dec '10

"Your customer service is FANTASTIC!! - you have a customer for life and I will be singing your praises! "
Christine - Dec '10

"Excellent communication and customer service."
Jonathan Milburn - Dec '10

"Thank you for your brilliant customer service."
Sally - Dec '10

"I have to commend you on your excellent customer service. I honestly am so impressed with everything about Firebox."
Wendy - Dec '10

"Very impressed at your customer service, will be a repeat customer as a result! "
Mark Henderson - Dec '10

"The service is very good and you get personal communication - not like most online shopping sites. "
Suzie Vickery - Dec '10

"I will, should the need arise, use your company again and recommend you to my friends, relatives and acquaintances. "
Brian Ritchie - Dec '10

"Stumbled upon your website by accident and I nearly lost all my wages instantly! Love it, so much stuff I'd never even thought of but now must have. Thank you!"
C. Pullar, Peterborough - Dec '10

"Well done on excellent service & products."
C. Patrick, Runcorn - Dec '10

"Excellent customer service and very polite!"
H. Morgan, Macclesfield - Dec '10

"Every time I use Firebox I am impressed at the speed the order arrives and the sweets in the order really are a nice touch! I have done a lot of Christmas shopping online this year using various websites but you guys are definitely top of the list for service. Always recommend you if someone is a bit stuck with a gift as there are so many different ideas and gadgets. THANK YOU FIREBOX!"
J. Ligertwood, Aberdeen - Dec '10

"I'd just like to comment how nice it is deal with a company like yourselves with excellent customer service."
J. Lee - Dec '10

"It is cracking to see a company with such good customer service. I will be shopping with you in the future, and have no problems with recommending you to friends and family. "
Chris - Dec '10

"Many thanks. Great service - especially in this awful weather!!!"
S Inglis - Dec '10

"Thank you so much for your prompt delivery."
J Rocha, Reading - Dec '10

"Well done to your team, amazing delivery time!"
B. Taylor - Dec '10

"Excellent service as always. "
J Findlay, Lockerbie - Dec '10

"A big thank you for such great prices, excellent packaging and prompt delivery - altogether impressive. Will definitely be shopping with you again."
C. Green, Cheddar - Dec '10

"I'm very impressed with the service firebox provides, you have been very helpful!"
J. Pollard, Bromley - Dec '10

"Customer service is something that I rarely see. Great site, great service! "
N. O'Reily - Dec '10

"I shall be encouraging friends and family to use your site as I have been impressed with the prices and service."
T. Ward - Dec '10

"It's very rare to find such informed, helpful people at the end of the phone when seeking help, so thank you all very much. "
V. Stoneham - Dec '10

"Thanks so much for being the best at what you do! Great service, fast, polite, friendly. A lot of other companies should sit up and take note, made me feel like a valued customer and that's very rare these days! "
E. Harris, Surrey - Dec '10

"The way you responded so quickly and positively means I shall definitely purchase again through Firefox! "
E. Green - Nov '10

"I just want to express my gratitude for your continuous effort. I'm very satisfied with the Firebox Team."
Mr. M. Lazim, Saudi Arabia - Nov '10

"Its brilliant to know that you listen to your customers!"
Leia - Nov '10

"Firebox you are the best!"
P. Doust, St. Leonards-on-sea - Nov '10

"I would like to compliment you and your staff on their customer care services and the efficiency of the call centre staff. I can not find fault with anyone I have had contact with and you should be very proud of all your staff. "
Ian Kneeshaw, Tiverton - Nov '10

"Thank you for your great service (as always)"
H. Thurlow, Nottingham - Nov '10

"Thanks for great customer service"
Mary Mc Fadzean, Halifax - Nov '10

"Excellent customer service!"
Hannah Burton - Nov '10

"You have one of the best customer services I have ever come across. "
Gemma Banks, East Sussex - Nov '10

"I will strongly recommend Firebox to friends etc, as your customer service has been brilliant. "
Michele Thomas - Nov '10

"The service I received on both the occasions I used the telephone helpline was absolutely excellent. I would recommend you to others. Many thanks. "
Mary Bromfield - Nov '10

"Many thanks - very impressed with the quality of service - will be coming back for more! "
Jane Blackstock, Shifnal - Nov '10

"I would like to say how impressed I was with the whole service of your company. From ordering to delivery. I shall certainly praise your services to others."
T A Kidd - Nov '10

"Thanks for amazing service as always!!!!"
Nicola Markwell, Norwich - Nov '10

"Everything worked as it should, and exceeded my expectations. Thank-you for your awesomeness!! The free delivery was great :-)"
Jacqui - Nov '10

"Firebox have displayed the finest level of customer service I've ever encountered... These guys know how to treat customers in a less than perfect commercial market. Fully recommended. "
Paul Mulroy - Nov '10

"Thank you for your exceptionally speedy service. "
Caroline Warren, Surrey - Nov '10

"Your customer service is exemplary. I will certainly be using your site again and recommending it to friends and family."
Jan Creedy - Nov '10

"Great company! Very impressed with the quality of their service. Fun, friendly and accounting to their customers."
stephanie - Nov '10

"Brilliant service...yet again!! Thank you so much...."
Sheila Daniels - Nov '10

"I just wanted to say how chuffed I am with your service!"
Georgia Holmes - Nov '10

"Wonderful service - thanks."
Ann Higgins - Nov '10

"..Talk about a speedy service!"
Roger Barberis - Nov '10

"I couldn't have asked for better service & will certainly recommend Firebox to my friends & colleagues."
Jo Passmore - Nov '10

"I have to tell you that I am so impressed with your service!"
Alyson Jordan - Nov '10

"I am highly impressed with your service"
Joy Carter - Nov '10

"I was very impressed by the quality and speed of your service."
Rachael Maguire - Nov '10

"Thank you for your brilliant customer care."
Debbie Stannard - Nov '10

"Superb customer service top marks."
steve jolly - Nov '10

"I really will recommend firebox to all my friends. Not only for their products and slightly wacky sense of humour, but also for their excellent customer service!"
Angela Phillips - Nov '10

"I've bought many things from you in the past and I would just like to thank you personally for your incredible service."
Lewis Broadway - Nov '10

"A well deserved award for customer service very impressed and will be shopping with firebox again soon for all my other gifts i need!"
Frankie Fleetwood - Nov '10

"I will be using your website again, since you have so many great things to buy and you respond so quickly. "
Emma Eacott - Nov '10

"Top customer service!"
Kristan McDonald - Nov '10

"Gosh, you're all so awfully efficient!"
Amanda Sumner - Nov '10

"Brilliant service - thankyou so much!"
Catherine Coulson - Nov '10

"I love the website i think its great. i love how you send a bag of sweeties with your order its brilliant!"
chloe - Nov '10

"A great online shop which is always up-to-date, with a glorious visual and tidy design which is logical and easy to navigate. The descriptions are always accurate with a superb sense of (fabulously British) humour. "
Ghazi Malik - Nov '10

"Thank you for an excellent service"
Angie Crashley - Nov '10

"I can rate your service in one word... EXCELLENT."
Samuel Briggs - Nov '10

"Excellent customer service!"
Mark Morgan - Nov '10

"I am always amazed by your customer service, I shall continue to recommend and sing your praises to everyone I meet. "
Lloyd Clark - Nov '10

"Quick delivery as always; all the bits were there... as always. Excellent service... As always!! "
P Wognum - Nov '10

"Thanks very much for your assistance and your amazingly quick response. What great customer service! "
A Hutchinson - Nov '10

"Thanks for an excellent service my order arrived this morning. Very well packed."
J Woolgar - Nov '10

"The products are great, I managed to buy all my Christmas gifts in one go!"
R Emm - Nov '10

"Firebox has never let me down. I am guaranteed to find something cool and always do! "
K Tidmarsh, Surrey - Nov '10

"Value for money and brilliant all round."
S King - Nov '10

"Thank you so much for your speedy response. I love Firebox!"
C Ball, Berkhamsted - Nov '10

"Very pleased thank you and would order from you again, great service & products."
A Snelgrove - Nov '10

"I sat down at my PC around 1530 today to buy a gift or two for my wife and three hours later the items were delivered. This is truly exceptional service! "
P Furner, Surbiton - Nov '10

"Thank you very much for the most efficient service."
K Tickner - Nov '10

"Thanks - that was a brilliant, quick service and the goods I bought were fantastic. Will definitely be using you again! "
S Darbyshire, Livingston - Nov '10

"I am really pleased with the goods, and service. Thank You. This is my first visit to your site, but not the last. Have already recommended you."
Mrs Field - Nov '10

"That's what I like about Firebox. Their products are good - and likewise their customer service. "
J Clark - Nov '10

"It's nice to see how much you value your customers."
E Shaw, Southport - Nov '10

"Thank you very much for your speedy service. Very good."
D Lake, Dorset - Nov '10

"I loved the speedy, free delivery! I will definitely be shopping with you again! "
C Kerr - Nov '10

"Thanks very much for your help - like I said myself and my husband have always found your site reliable but this has highlighted just how good your service is. "
L.Beattie, Dundee - Nov '10

"Excellent service and the product looks good too! "
M.Chandler, Peterborough - Nov '10

"Outstanding service! Thanks very much indeed. "
L.Manning, Aberdeen - Nov '10

"We are both impressed with the way you handled our request."
D Miller - Nov '10

"Really pleased with the service. Easy to use web site and excellent range of products, many of which are cheaper than your competitors."
T Straffon - Nov '10

"There's always a quirky gift I can surprise my family with!"
T Allison - Nov '10

"From .. 'a repeatedly satisfied customer. Between us we should make several people very happy this Christmas. "
T Power - Nov '10

"You guys are full of ace! "
J Tait - Nov '10

"My experience with Firebox has been an excellent one. The service has been wonderful and the delivery was incredibly fast. Thank you very much! "
N Harris - Nov '10

"Thank you for the excellent service. "
L Bailey - Nov '10

"Very impressed with the speedy delivery."
R Hamill - Nov '10

"The service provided is excellent! "
E Khoo - Nov '10

"Yay! Now that's what I call service!! "
M Robinson, Corby - Nov '10

"Thank you so much. Brilliant customer service :)"
D Quested, New Romney - Nov '10

"Really superb response to a customer in distress!!"
K Stoneley, Chirnside, Duns - Nov '10

"Excellent service. I will most definitely use you again. "
C Acors - Nov '10

"Super, what great customer care."
Sandra - Nov '10

"If I had enough money I would buy everything on this site. All the gadgets are amaazzzingg!!!!!!"
K Sage, Essex - Nov '10

"Love the unusual gift ideas, and especially like the free p&p :D. Cup-cake tin I ordered is wonderful - a Xmas prezzie for my daughter who I know is gonna love it!!! Brilliant site, easy to order, and fast delivery."
L Bates, Durham - Nov '10

"One of the best websites I've shopped from. The products that you have are absolutely amazing. You cater for almost any person conceivable, and make shopping fun. Even the most difficult person to shop for has a gift that matches them on your website. You guys are freaking awesome!"
K Dougan - Nov '10

"Second time I've used Firebox and second time I've been impressed. Trying hard not to keep the presents I've bought for myself!"
H Mackay - Nov '10

"Fantastic! Thank you so much, I will definitely use you guys again!"
Christine - Nov '10

"Many thanks. I'm very pleased with my order and with the professional way everything has been done. "
J Williams - Nov '10

"What great service. We shall be ordering from you again."
M Wilson - Nov '10

"The customer service is wonderful!"
D Villanueva - Nov '10

"I just want to let you know that your service was fantastic - so fast and efficient. Many thanks!! "
E De Souza - Nov '10

"You really are legends."
SJ - Nov '10

"Fantastic service, incredibly efficient tracking system and delivery spot on! I am extremely impressed!"
J Smith - Nov '10

"The response to my query was prompt, polite and very helpful. This is a quality of service that I have not received from other companies."
R Thorpe - Nov '10

"Thanks for the rapid delivery of my last order! I can always rely on you guys when I need a gift in a hurry. "
M Field - Nov '10

"Thanks very much. Excellent customer service!"
J Powell - Nov '10

"WOW, now that's what I call a fast service."
J Rowley - Nov '10

"Wow, that is excellent customer service and the reason you guys are number one for practically everyone I know. "
C Ball - Nov '10

"First time visitor. Placed an order - arrived next day! Delighted with order. Thank you."
A Innes - Nov '10

"Thank you so much for your excellent communications throughout. "
Judith - Nov '10

"Thanks for your help! Will definitely shop with Firebox in the future. "
J Dobie - Nov '10

"Thanks for your great service. I am always really impressed with your products and service. Keep up the good work and I look forward to placing my Christmas orders soon!!! "
V Booty - Nov '10

"Thanks you Firebox! Excellent service. Will recommend you to friends and family. "
L Wilkinson - Nov '10

"Very many thanks for a superb and prompt service"
W Hall - Nov '10

"Many thanks, the time from order to receipt was just under thirty hours - to Malta! - must be some kind of record!! Many thanks (the goods are great too :)) "
H Kaye - Nov '10

"Impressive customer service - thanks!"
J Rigg - Nov '10

"Thank you for your rapid and generous response. I will be sure to tell all my friends about your good service! "
Elaine - Nov '10

"Thank you very much for your excellent service!"
M Astley - Nov '10

"Thank you for my order, your very prompt service and for keeping your customers up to date with their orders. "
G Willington - Nov '10

"I appreciate your quick and helpful customer service, thanks again. "
Steven - Nov '10

"I think the whole site is amazing. It's got something for everyone in the family, who will definitely enjoy it, and the packing and delivery service is excellent."
G Woodhouse - Nov '10

"Just to let you know how delighted I am with your customer service. If only all firms were like you. "
R W Freer - Nov '10

"Great web site, great order process, great delivery man and the gear is safe and sound. A big shout out to all the guys and gals at Firebox!! "
S Cozens - Nov '10

"In terms of Customer Service, difficult to see how it could be improved on."
C Weston - Nov '10

"Many thanks. Its a pleasure in this day and age to deal with such an efficient company as yours."
K Stephenson - Nov '10

"What service!!! And we are delighted with our purchases! "
H Laing - Nov '10

"I ordered easily, it was delivered promptly. I'm very happy and look at the Firebox website before all others."
C White - Nov '10

"Your delivery is always very quick and amazing customer service :)"
J Smith - Nov '10

"I love love love Firebox. You can always get something for everyone! You are my saviours at Christmas! "
E Armstrong - Nov '10

"Hold up with the delivery was dealt with brilliantly by the super-efficient customer service team"
H Thetford - Nov '10

"Thank you for your VERY fast delivery. Great service."
B Saunders - Nov '10

"Thank you very much, great service and awesome little gadgets :) "
Karen - Nov '10

"What brilliant service. What more could you ask for? Marvellous customer service - can't fault it! "
Debbie - Nov '10

"Firebox was very quick and easy to use. I will return again."
J Heath - Nov '10

"Thank you for a wonderful site!! it is absolutely amazing and has helped me out with many a gift!!! "
Ree - Nov '10

"I want to thank you for the prompt delivery of this order. I was delighted with the efficient way you handled my order. "
E Jones - Nov '10

"Thank you for the fantastic service"
A Madsen - Nov '10

"I ordered it easily, it was delivered promptly. I'm very happy and look at the Firebox website before all others. Thanks "
C White - Oct '10

"I love, love, love Firebox. You can always get something for everyone! You are my savior at Christmas! "
E Armstrong - Oct '10

"What more could you ask for? Marvellous customer service - can't fault it! "
Debbie - Oct '10

"..hold up with the delivery was dealt with brilliantly by the super efficient customer service team. "
H Thetford - Oct '10

"Delivery is always very fast, website is easily accessed, products are fantastic and prices are great."
Jessica - Oct '10

"Really like your product descriptions - they make me smile while shopping.. Placed my order yesterday morning and it arrived before 10am today! Very impressed. "
R Greenhalgh - Oct '10

"Thank you for my order received yesterday, and for your very prompt service and keeping your customers up to date with their orders. Excellent service "
G Willington - Oct '10

"In terms of customer service, it's difficult to see how it could be improved on. "
C Weston - Oct '10

"I appreciate your quick and helpful customer service, thanks again"
Steven - Oct '10

"My order arrived today and it's fab. Thanks for your great service. I've used your website a couple of times now and am always really impressed with your products and service. "
V Booty - Oct '10

"It was a really quick delivery, I ordered on Wednesday and its already arrived today (Thursday). Also free delivery during October is really good, I just bought all my Christmas presents. Thanks firebox :) x"
E Wrigley - Oct '10

"Impressive customer service - thanks !"
J Rigg - Oct '10

"Thank you for your rapid and generous response. I will be sure to tell all my friends about your good service. "
Elaine - Oct '10

"Thank you very much for your excellent service."
M Astley - Oct '10

"Your customer service department is a credit to your company, and I highly commend him for his help."
- Oct '10

"I was very happy with the transaction. It went very smoothly and it arrived, I think, the next day or close to that. So overall everything was satisfactory and I will definitely not hesitate to use you again in the future nor recommend you to other people either. "
J Jackson - Oct '10

"To be honest, and without syrupy platitudes, nothing [can be improved]! You offer a good choice, witty descriptions and sensible prices, all from the comfort of your armchair! Excellent service all round."
C Blackmore - Oct '10

"The customer service has been perfect."
H Summerscales - Oct '10

"I must say.. that I have been very encouraged by the professional way that Firebox has dealt with my customer service problem."
M Metcalf - Oct '10

"Many many thanks for your prompt service. We will have no hesitation in ordering with you again. "
The Muggles - Oct '10

"Such quick delivery and excellent packaging. Wonderful service. "
Pedder, J - Oct '10

"I love the funny quirky comments and write-ups by firebox on products. I feel like I'm getting advice by my cool big brother on gadgets! Love it x"
C Boyle - Oct '10

"Hi guys and gals of firebox! Loving your site. "
Rich from Bournemouth - Oct '10

"You are one smooth operator, Firebox.com."
E Davies - Oct '10

"Everything was perfect with the firebox order .. and first class customer service."
M Jackson - Oct '10

"Simple stylish cool and really good fun. Service is fantastic and personal too. Love you Firebox!!!"
Claire - Oct '10

"Thanks again - top marks to you and your team - exemplary customer service! "
Emma Fooks - Oct '10

"I was very happy with the products I received and very happy about how quick they took to come... I would like to say thanks to Firebox, and I look forward to ordering with you again. "
Heidi - Oct '10

"Great customer service from you and I really appreciate it. A quick response too, If only all companies valued customers as much as you guys!"
Dion Walker - Oct '10

"First time I have ordered anything from your website and certainly wont be the last! Very impressed with your service, thanks very much :)"
Amy Barker - Oct '10

"Thank you for keeping in touch about our order, which has now been received. Most impressed with the service! "
K Dunne - Oct '10

"I have been a repeat customer of your wonderful website for a few years now and always find your products and customer service excellent. The swift way in which my query was dealt with is a prime example of this. "
Christine Lee - Oct '10

"Fast service, reliable, no hassle. I would highly recommend this site to anyone who's thinking of using it. Thanks Firebox, will definitely be using you again. "
D Steed - Oct '10

"A fantastic site, delivery was exceptionally quick,and communication was first class. I shall be ordering more stuff for Christmas as I cannot fault firebox,"
Liam Peckham - Oct '10

"I've ordered from Firebox numerous times in the past and always been very satisfied. Keep up the good work Firebox peoples, look forward to ordering from you again in the future. "
Ian Hill - Oct '10

"Many thanks! Have only just started using this company and so far you have not let me down, WELL DONE. A satisfied customer. "
V Jones - Oct '10

"I should have known that Firebox wouldn't have let me down with the pre-order I arranged as every single thing I have ordered form Firebox has been great. Again, Thanks for your fast and efficient help"
E McBain - Oct '10

"It’s great to know that companies such as yourself value feedback and actually make use of it. That helps the consumer!"
D Panchal - Oct '10

"Thank you for the amazing customer service. Many Thanks. "
Kerrie - Oct '10

"Just to reiterate my thanks for your help. You guys are too cool for words and I'll never stop buying from Firebox...!! :O)"
G Duguid - Oct '10

"Never has an other web company been so responsive and concerned. Once again, thank you for your concern - great customer service."
M Tobin - Oct '10

"Thanks for such perfect customer care!"
V Samurov - Oct '10

"Excellent service!....Lots of different products that you can't get in shops!"
Paul Flaherty - Oct '10

"Excellent service from Firebox, every time I have used them "
J Thompson-Brown - Oct '10

"Thank you once again for the superb service."
Sue Webster - Oct '10

"What a great site and really fast delivery . . will definitely be ordering again. "
Kelly Edwards - Sep '10

"I have to say that customer service at Firebox is absolutely brilliant. I am so glad my daughter suggested coming to you,. This is the second item I have bought from you, and I am sure I will be back for more, especially with some of the quirky fun things you will have for Christmas!"
Sue - Sep '10

"Mega goods and Mega delivery. I just love you to bits!!! "
PATRICIA EASTWOOD - Sep '10

"Wow, you have really impressed me with your excellent customer service. Thank you so much."
Lara Holden - Sep '10

"Excellent selection of really different, original products. Speedy and efficient service"
Claire Brennan - Sep '10

"I have to say that, as a regular customer I am always very pleased with the level of service that I receive from Firebox. And if buying prezzies online, will always visit your site first. You're even on my favourites! Keep up the good work guys!!!"
Bernie Harmer - Sep '10

"Excellent service, wonderful product, much enjoyed, many thanks! Will see you again soon."
Noreen Dallinger - Sep '10

"You are the best ever, just the best ever! I will never shop anywhere now I've found you. Fantastic products for Children and Adults. Fantastic Service!"
PATRICIA - Sep '10

"Just wanted to drop you an email to say how impressed I am with your service and products. Everything arrived promptly and exactly as described online. Very few companies these days take customer care seriously, and I'm very pleased to have found one that does, and with such superb products too. Thank you for the brilliant service, and keep up the good work. "
Joseph Smith, Southend-on-Sea - Sep '10

"Very impressed with your service, I'm sure my sons will enjoy their Christmas present! "
V Wright - Sep '10

"Wow!!!! Speedy service, I'm very impressed and will make sure to recommend Firebox to all "
Helen - Sep '10

"Amazing service, have already received it this morning. Very impressed. "
M Jenkins - Sep '10

"Firebox is just the 'bees-knees'. Best thing since sliced bread!! I have found gifts for grown up sons, golden wedding anniversaries and seven grandchildren aged between 3 months and 10 year old (boys and girls). Your website and gifts are totally inspiring and service delivery second to none! "
P Eastwood - Sep '10

"Thank you for the outstanding customer service! "
Spenser - Sep '10

"Thanks again on making such a great site with so many great products, you're like innocent smoothies but with stuff for sale instead of liquidised fruit!! "
E Day - Sep '10

"Fantastic site and great for all those impossible-to-buy-for kinda people! Delivery is by far the best (and fastest) I've ever experienced buying online. I've had a lot of hassle in the past with other sellers online so it's nice to find a website that prioritises customer service."
C Ferguson - Sep '10

"Superb Gift Ideas.. Professional - Efficient - Polite - Always keep you updated on orders - Will be a fan of Firebox from now :)"
S Turner - Sep '10

"Thank you so much -- dead impressed with this awesome customer service!!"
Meri - Sep '10

"Wanted to say that I thought your service was very very good and hope you keep up the same level."
Mr M Perry - Sep '10

"The site is extremely user friendly and the prompts to correct mistakes are clear. Take it from one who has two left hands and a vision problem! Best damned site around!"
V, Williams - Sep '10

"Thank you very much for such a efficient and expedient shopping experience. "
A. Clarke - Sep '10

"Can I say how pleased I am with your excellent and prompt service and delivery."
A Cairns - Sep '10

"I have to say that customer service at Firebox is absolutely brilliant. I am so glad my daughter suggested coming to you,. This is the second item I have bought from you, and I am sure I will be back for more, especially with some of the quirky fun things you will have for Christmas! "
Sue - Sep '10

"Only just discovered this website like an hour ago, i've already come to terms with the loss of all my wages. We've said our goodbyes. "
Tilly - Sep '10

"Took a day to come after it was dispatched and I'm very happy with the service and quality of the product :)"
Holly - Sep '10

"I have received my order today. Brilliant service. The gift is great."
Jeanette - Sep '10

"My first experience with Firebox has been an excellent one with exceptional service and kept update at all stages of order progress to delivery."
Mrs. C Adam - Sep '10

"Just wanted to say thanks so much for delivery.. of my order. Again superb service from Firebox. Ordered one day delivered the next. Brilliant. "
R Holden - Sep '10

"Thank you very much for the prompt service and simple ordering. I look forward to purchasing more goodies in the future."
Moira - Sep '10

"Just wanted to say a big THANK YOU for the fast delivery we received. Our order arrived the following day. So, so impressed!"
Regine - Sep '10

"I would like to say how helpful the person I spoke to on the phone was... excellent customer care "
Mrs L Stribley - Sep '10

"Hooray, firebox delivery arrived within 2 working days with the added surprise of free fun gums! Thanks Firebox, how did you know I like the fried egg ones!? xxx"
Katie - Sep '10

"...I'd like to say how much I love your products and your customer service! "
Rachel - Sep '10

"Once again you have made a daddy and son very happy. Thank you! With the ease of ordering, excellent delivery, and emails informing me of everything that was going on regarding my purchase, I have to say you are the best. "
Mrs. B Fairbairn - Sep '10

"I can't think of anything you need to change... I'm just blown away at the speed in which I receive anything I order. Excellent service. "
Mr. R Ousby - Sep '10

"Thank you again for your excellent service. "
Michael - Sep '10

"Thank you very much guys, your service was amazing."
Clarissa - Sep '10

"Fantastic service"
J Manton - Sep '10

"This was a pleasurable shopping experience and I will definitely use Firebox again."
S Norfolk - Sep '10

"Only ordered item yesterday morning - it was here 24 hours later."
J Blake - Sep '10

"I just wanted to say a big thank you for the (incredibly) fast response! The replacement arrived today :) I'm seeing why your customer service has won awards! Looking forward to ordering from you again, as you guys are awesome! "
Marcus - Sep '10

"I come back to this site again and again because it always satisfies. Thank you Firebox"
B Murphy - Sep '10

"Just want to say what a fab website you have and what an amazing service you provide! I am currently telling all my friends and family to shop with Firebox! "
Kay - Sep '10

"Thank you again for your excellent service. I have used your shop several times in the past and have always had excellent and fast service from you so I will definitely be using you again. I can't wait to see what other technological gadgets you'll be getting in the future. "
Michael - Sep '10

"...thank you for your help and brilliant service!"
Joanna Wright, Maidenhead - Aug '10

"..customer services were extremely helpful and made sure I got my package on time."
Matthew Lord - Aug '10

"Excellent service (both in terms of speed of delivery and communication). Thank you."
Jane Stoner, Cambridge - Aug '10

"Many thanks. Excellent service, excellent product and rapid delivery. Really liked the the direct link to my order for tracking. Thanks for the packet of sweets too."
John Burrell, Cirencester - Aug '10

"Please let me thank you and Firebox for the efficient, fast and friendly way my order was handled and the replacement sent, it is a credit to you. I look forward to buying from Firebox again!"
Alistair McCann, Perth - Aug '10

"Many thanks for your help and speedy response ."
Joanna Wright, Maidenhead - Aug '10

"..my mate recommended your site when I was looking for a t-shirt for creamfields and I will be ordering again from firebox. Thank you."
Darren Towers - Aug '10

"...your customer service and help has been top rate and I look forward to completing my Christmas shopping on your website in the coming months. :)"
Dominique Low, Halesowen - Aug '10

"Firebox delivered with lightning speed. My daughter loved the complimentary bag of jellies!!"
Lorraine, Horndean - Aug '10

"Amazingly fast delivery and excellent goods. Delivery was way beyond my expectation - it was almost Star Trek like - do you have a transporter to beam the goods to customers?!!"
Jo Dowling, Guildford - Aug '10

"...the whole service with you guys is brilliant! I have used Firebox a bit and it's the first place I go at Christmas time and have never had any problems. Will be using you again soon. Thank you."
Tabitha Corbett, Newquay - Aug '10

"Nice to know that decent customer service does exist here! Will continue to recommend you to people too - very impressed with your entire set-up."
James Skinner, London - Aug '10

"When I contacted customer services they were excellent, thank you."
Anne Marie Lafferty, East Kilbride - Aug '10

"Dear Firebox team, order received safely, in good time, thanks for efficiency. "
Lorna Walker, Southampton - Aug '10

"I'm impressed and will definitely recommend your site! "
Lorraine - Aug '10

"I am impressed! I shall continue to shout Firebox's praises as I have done for quite a few years now. Thank you for your fairness and unmatched customer service. "
Stephen - Aug '10

"I just wanted to say that you are an amazing company! I ordered only yesterday and it has just arrived, less than 24 hours later. Thank you so much. I'll recommend you to everyone."
Christine - Aug '10

"I remain incredibly impressed with customer service at Firebox. I cannot name a company that does it better. Please keep up the good work. "
Kaytie Lilley, Glasgow - Aug '10

"Thank you so much for your outstanding customer service. Amazing and I shall continue to recommend you to ALL my friends."
David Hale, Birmingham - Aug '10

"Thank you very much. This was an incredibly fast delivery - I ordered late yesterday afternoon and it came first thing this morning. "
Paul Battram, Hampshire - Jul '10

"Thank you very much!I can honestly say I have never had such a responsive and helpful service before I found Firebox."
Max Mees, Bridgwater - Jul '10

"I would like to thank Firebox Customer Services for your help, I have been very pleased with the level of customer service you have provided. I am normally worried about using internet and magazine companies as I fear that it will be difficult to talk to anyone, but your assistance has really reassured me about Firebox."
Polly Murphy, Surrey - Jul '10

"I just wanted to comment on the outstanding service that I have received from you company. I am flabbergasted at the pro active and personal attention that i have been given and I will certainly be recommending you to my friends and family. Thank you."
Louisa Roots, Maidstone - Jul '10

"you've gone above and beyond for me and it means a lot. Thank you very much indeed, greatly appreciated xXxXxX"
Emma Morris, Bridgend - Jul '10

"..goods were delivered at almost the speed of light!"
Roger Payn, Faringdon - Jul '10

"Fantastic service. look out for the next order. Cheers."
Paul Spooner, Norwich - Jul '10

"I am very impressed with your customer service and would definitely recommend your company to others. I find there are not many companies now that seems to care about customer service, but you obviously do."
Nigel Cave, Bungay - Jul '10

"Brilliant!!! and super speedy! Firebox never lets me down! We love you guys!!! Thank you so much : )"
Fiona - Jul '10

"I love great customer service, you guys made a very good start my first order!"
Ioannis - Jul '10

"I just wanted to say this is amongst the best customer service I have experienced. I'm really impressed. Quick, efficient, helpful and pleasant. Thank you once again. "
Rich - Jul '10

"Fantastic service - parcel arrived on time and intact. First time I've used firebox.com but it won't be the last. Cheers!"
Joan Marples, Dronfield - Jul '10

"I know most companies would not be willing to go to this level of customer service. Your site is great and I will definitely be back to buy more in future. "
Suzanne Gillies - Jul '10

"Thank you very much. The speed of delivery was excellent and I will definitely be using you again!"
Linda Cottriall, Wirral - Jul '10

"I will definitely recommend your site to my friends and family, you guys are fantastic on the customer services front."
Maria Beckett - Jul '10

"Fabulous!!!! I can not believe how quickly it arrived, many thanks & I look forward to using 'Firebox' again! "
Margaret Sparks - Jul '10

"This is the first time I have used Firebox and am very impressed - especially with the updates on the shipment."
Jonathan - Jul '10

"Hello firebox! Just a quick message to say thank you for getting my order to me so fast. It's the first time I have ordered online and was amazed how fast it was delivered. There was even a bag of sweets! A+++++ ! "
Cris - Jul '10

"Your service easily beats the others by far. You will definitely get my custom in the future. Thank you."
Kevin - Jul '10

"..felt I had to comment directly on such great service. Less than 24hrs from placing order to delivery. Informative emails re dispatch/delivery etc. Especially loved the weeny pack of sweeties in the box - nice touch! We'll use your company again."
T. Hicks - Jul '10

"Could not complain about your customer service!! Absolutely, positively top rate. Well done and many, many thanks."
Therese - Jul '10

"fantastic customer services "
Yvonne - Jun '10

"WOW. this site is awesome awesome awesome. This is the best shopping site in the whole wide world :) "
Lottie - Jun '10

"I've just received my order, within exactly 3 working days.. I'm only one customer from one far-away country, but I just wanted to thank you for a wonderful job, it really was a very pleasant experience. "
M Simionescu - Jun '10

"Thanks for the quick and efficient service. Nicely done :-)"
Simon - Jun '10

"You have great stock and so fast to get orders out, and customer service is so helpful. "
R. Day - Jun '10

"Fun site to look at even if you're not buying anything. Really enjoy reading the descriptions. Customer reviews are very handy too. "
L Ramsey - Jun '10

"I love dealing with you guys. Your products are great and your service is even better."
Lesley - Jun '10

"Great quality products at affordable prices! Ordered Monday, received Wednesday, can't complain at that :)!!! "
Luke B - Jun '10

"Brilliant and very good value for money. Extremely quick service and delivery. "
D Cohen - Jun '10

"Fun site to look at even if you're not buying anything. Really enjoy reading the descriptions. Customer reviews are very handy too."
L Ramsey - Jun '10

"Truly excellent service and communications on your part...thank you! You really are a pleasure to deal with. Will be back. "
Lloyd Owens - Jun '10

"I love the style of the website, it's all laid out well, so it's easy to read and find the products you want. All the information is there so you can't miss a thing! "
A Bearpark - Jun '10

"After soooo many (a few at least!) years of shopping with Firebox I have never been disappointed. I have recommended your site many times and have received no negative feedback. You are very much loved :o) Thank you so much for such a friendly and professional service."
Martin Elliott, Oxford - Jun '10

"FAB service, thanks, and the items are YUMMY. Really pleased with your helpful and efficient company."
Mrs. M Barnes, Arlesey - Jun '10

"Made a nice change to order something from the net that was exactly how it was described and delivered when it said it would. "
D Harrison - May '10

"Brilliant - what a pleasure doing business with you. "
Mr Menzies - May '10

"Just wanted to say thanks for such efficient service - ordered Friday afternoon, you told me it had been despatched within an hour and it arrived on Saturday. All with free delivery - I like that! Thank you "
- May '10

"Brilliant. Great product and great service. Thanks. "
Elaine Kemp - May '10

"Your delivery was extremely fast as I ordered the products at lunchtime and it arrived the next morning. No problems with my order or service and I liked the fact that your air pockets were biodegradable. I am very impressed and will definitely order from you again. "
E Cookson - May '10

"Thank you for such speedy and efficient service! "
Siobhan - May '10

"Thank you very much for the great service and prompt delivery of my parcel. My friends 9yr old was thrilled with his birthday pressie!! "
S Lewis, Cheltenham - May '10

"Fantastic, your site really impressed me. I've never been to Firebox before but your witty humour and great products excel themselves. You make me feel at home on your website and can expect future purchases from a new happy customer."
T Boocock, Bradford - Apr '10

"I am delighted with the product I ordered and the service was outstanding. I did not expect to get my delivery so quickly. "
Anne McLean, Perth - Apr '10

"First class service. Extremely impressed. Thank you."
Martha Adetula, London - Apr '10

"Thank you so much for a fantastic service - I will recommend you to everyone! It's not very often these days that the customer receives such good after-sales service, but you obviously look after both new and existing clients with equal care and attention. Equally, customers can be quick to complain and slow to praise, hence my effort to show my appreciation!"
Katrine Lee, Portsmouth - Apr '10

"I recommend you to people all the time for your great products and customer service.Thanks again."
Clare Dally, Bangor - Apr '10

"Many thanks for the brilliant service. Ordered Thursday and delivered Monday in Dublin Ireland. Keep up the good work. "
P Young - Apr '10

"Just to say that my order has just been delivered, and I just had to e-mail you to say how impressed I am with the service, having only placed the order last night, absolutely first class!"
Peter Neilson, Glasgow - Apr '10

"..thanks, it is the best order I have ever got. It's amazing and I think right now some of my work colleagues are shopping on your site after being rather jealous of the contents of my package! Many thanks, will defo use Firebox again!! "
L Walker - Mar '10

"Very prompt, Very efficient and great customer service. First time I have used Firebox - will definitely be using you again! "
Luke - Mar '10

"I was really impressed by the speed of delivery. I placed my standard delivery order on Thursday evening and received it on Saturday morning. The sweets in the box were a nice touch. "
L Paterson - Mar '10

"Just wanted to thank you so much for impeccable service and quick delivery. Both me and my daugther are very satisfied :)"
Aisha Wahlund, Sweden - Mar '10

"I was very impressed by the rapid response to my order and the 'Slanket' itself. My rating has got to be a 5 in every respect!"
Julie Siddall, Manchester - Mar '10

"I would like to say thank you for the excellent delivery service and also the packet of sweets you included in the delivery package. Your website is very good for exciting gifts. Once again, Thanks"
W Ludlow - Mar '10

"I would just like to thank you for your amazing service. Ordered late on Thursday night, got an email Friday to say that they were dispatched, received this morning. I sooo appreciate good service! Thanks to you - and Royal Mail too!"
Vikki Leonard, Newcastle - Mar '10

"Unbelievable - what service! I only ordered this Yesterday PM. Many thanks."
Brian Bailey, Berkshire - Mar '10

"Just a quick note to say thank-you so much to you all for all the fantastic help. Easily the best customer service I've spoken to, its superb! Thanks again."
Aiden Bygrave, Hertfordshire - Mar '10

"Thank you very much indeed. Its a pleasure to do business with a company that actually cares! A rarity these days. I will recommend your company to all my family and fiends and will of course be ordering further goods in due course Regards and thanks again "
D. Misseldine - Feb '10

"Thank you so much for your help.. As ever I have found Firebox to be an outstanding company to deal with - kind of makes me want to go and shop at your site some more!"
Andree - Feb '10

"Just a quick email to say that I am very pleased with the way my return/exchange has been dealt with. I am very impressed with your company and will definitely be a repeat customer! "
Susan - Feb '10

"What's not to like? Seriously, I ordered yesterday and it arrived this morning! I've never been so smug and my mum loved the sparkling vodka I bought. "
H Corlett - Feb '10

"WOW! I placed my order yesterday morning and have already received it - less than 24 hours later! "
Geraldine - Feb '10

"As you have no doubt been told countless times before - FANTASTIC SERVICE. Many thanks. Parcel arrived 8am. today."
Glenn - Feb '10

"I am very happy and would like to give my compliments to everyone at Firebox for your first class customer service and service overall!"
Nicola Churcher - Feb '10

"Great products, described with rib-tickling accuracy, sent on time and they are what they say they are! "
Alison Dodd - Feb '10

"It's great for getting gifts for people who are difficult to buy for. The prices are very reasonable. It's great for big gifts as well as little stocking fillers. Love the products and will definitely use this site for a lot of my gift buying."
Danielle - Feb '10

"Love all the brilliant unusual things you sell and the website is super easy to navigate! I also love the way that the goods arrive, usually with some promo vouchers and the sweets are a nice touch!"
Emma L - Jan '10

"Thank you so much for your exceptional customer service at Firebox. I am extremely impressed with the efficiency."
Jacquie Mound - Jan '10

"I would like to thank you for the excellent service provided - especially at this time of year. Great job. Thank you! "
T. Rulton, Poland - Jan '10

"Firebox employees deserve a medal for efficiency and treating customers with respect; you are a pleasure to deal with; keep up the good work! Best wishes for 2010!"
Alex Brading - Jan '10

"I would just like to say that the speed of delivery was fantastic and very well packed. My wife is very pleased and she can now keep warm during these cold days. Many thanks for your service. "
A. Pearson, Devon - Jan '10

"I am out in Australia and sites like yours are perfect for getting a "little something different" gift to my loved ones back home in UK. You fixing my order quickly and without hassle has really made it a lot easier and better than some other experiences I have had with Internet shopping. Thank you."
Stephen Gray - Jan '10

"Just received my goods. Thanks for clearing up the confusion. Great service all round. Keep up the great work. I'll be recommending Firebox to one and all. "
Mr Malik - Jan '10

"Its nice to see companies still care about their customers. Good on you and keep up the good work. "
Richard Orr - Jan '10

"Just a vote of appreciation for rapid delivery of 'Slanket' "
Chas E Coomber - Jan '10

"Thanks for a first class service. Order was packed expertly - no wasted space in box - no bent/torn/crumpled packing - all in pristine condition Order arrived the morning after I ordered it - even in this bad weather. Will definitely use this site again "
Diane Turley - Jan '10

"Thanks again Firebox... Once again, you've proved to be no less than superb in your customer support, something I can hardly say for any other retailer I've had experience with. Much obliged."
Danny - Jan '10

"What a brilliant service, I ordered The Slanket (after you letting me know that they where back in stock) on Friday and by Saturday, it was delivered. And with this weather at the moment, it was well used. Thank you so much. "
Di Ruddock - Jan '10

"To whom it may concern, I would like to thank you for the excellent service provided - especially at this time of year. I placed an order on the 17th Dec., and delivered 22nd Dec., in Poland - everything in order. Greta Job - Thank you! Regards T. Rulton"
T. Rulton - Jan '10

"I have just received my firebox Christmas order and I am thrilled with the speedy delivery and quality of the goods. I don't often order from the internet but will be ordering from you again. Thank you so much your a very professional and customer friendly company to deal with I will be recommending you to family and friends. Thank you Firebox.com "
Kerry Walker - Jan '10

"I have become increasingly sad about the poor customer service received nowadays with other companies, but your firm have proved me wrong and therefore you have made me want to use you again and again. "
Alex Brading - Dec '09

"Just a quick note to thank your team for your kind, prompt & professional/excellent assistance in resolving my Christmas delivery glitch. I always am, and am sure I will continue to be, impressed by Firebox.com. The delivery arrived on time and we had a lovely day. Should the other arrive you have my assurance I will let you know. Thanking you once again, and wishing you a Merry Christmas & Happy New Year,"
James - Dec '09

"I thought it was a prompt reliable service. Goods packed very well, arrived on said date."
Leonie Butterworth - Dec '09

"Out of all the on-line retailers I ordered through, for Christmas, Firebox was the only on-line retailer to get the order to me before Christmas Eve. Well done."
Howard Dix - Dec '09

"Kudos to firebox's customer service - quite possibly the best online shopping experience I've had this year!"
Hannah Gosh - Dec '09

"I am delighted! Well done!"
Anne Rider - Dec '09

"Just a short note to say thank you for the excellent customer service I have received since placing my order with you. Hope you all have an excellent Christmas! "
Peter Davis - Dec '09

"Thank you very much for getting my order to me in time for Xmas. Brilliant service, happy Christmas to you all. "
D L Hughes - Dec '09

"I received the item today. Many thanks for your efforts in the trying conditions. It's much appreciated and will make my son happy come Christmas day."
Nick - Dec '09

"I would like to notify you that the delivery driver went above and beyond to get that parcel to me. On many occasions, and not only for myself but colleagues and friends the City Link driver has taken the initiative to deliver to our work addresses when we have not been at home. He is always polite and professional, and gives us confidence when ordering from a supplier who use City-Link as their courier service that our parcel will always reach us. Thank you!"
Christian Jovetic - Dec '09

"Thanks for a 1st Class service."
Derek Hill, Sandhurst - Dec '09

"Have just taken delivery of my order. I am truly impressed by the efficiency of your company in processing the item requested. It is the first time I have ordered goods for Christmas presents and I will certainly do so in future. It is so easy and I am now confident of expanding my purchases in the future. Many thanks and Happy Christmas."
A P Hoban - Dec '09

"Dear All at Firebox Thank you for the rapid dispatch of my order, which I have just had a lot of fun sorting through today. All good stuff and sadly, I bought presents for every one except myself! Looks like I will be back soon, then! Happy Christmas"
Sue - Dec '09

"WOW! Customer service is not yet dead! Excellent stuff!"
Craig Simpson, Nottingham - Dec '09

"What service!!!! Will certainly use your company again HAPPY CHRISTMAS to all. "
Susan Campbell - Dec '09

"From placing the order all the way to delivery your service has been first class and I will certainly be buying from you again. "
Andrew Lundy, Southport - Dec '09

"Goods arrived this morning in perfect condition. Thank you for excellent service."
Mariusz Przybytek, Brighton - Dec '09

"I love Firebox - always 11 out of 10! "
Danielle Nay - Dec '09

"Many thanks for your excellent communication and quick dispatch. "
Deborah Richardson - Dec '09

"Hi, just wanted to say a big thank you - I placed an order yesterday at 4:45 and it has just arrived - brilliant service!!!! And the products are fab too, the contents of the Mystery Box are great - I am a very satisfied customer and will be telling any one who will listen to shop with Firebox x x x "
Hannah - Dec '09

"Excellent site, speedy delivery and very well packaged. A really first class service."
Dorothy Martin - Dec '09

"I would just like to say how excellent communications has been with you. I have always had good response from emails and would definitely use your site and also recommend to others in the future.Thank you."
Julie Thornton - Dec '09

"Thanks for the quick response. That's excellent! Thank you so much! Excellent customer service as always!! Merry Christmas!!!! "
Chris - Dec '09

"...and it's here! Thanks for a first-class service!! "
G Wright - Dec '09

"I am out in Australia and sites like yours are perfect for getting a "little something different" gift to my loved ones back home in UK. "
S Gray - Dec '09

"Brilliant. Thank you so much. You are the best. Over the years I have used you, you have never let me down. Keep up the excellent work. Happy Christmas. "
Daryl - Dec '09

"I would just like to thank you for your excellent service. My order arrived within 24 hours. This is the first time I have used your site and I'm very impressed with it. Thanks again. I'll be back!"
B Martin - Dec '09

"Excellent service - just taken delivery of order - well done!! Will certainly buy again. Merry Christmas!"
Marie Affleck, Paignton - Dec '09

"A lot of online stores send me Christmas catalogues. Firebox is the only one where the website is better than paper. Very easy to browse through, and then loads of product information on each page. Especially like the new gift finder."
Jackie Walton, Warwick - Dec '09

"I'm barely computer literate. Your website is the easiest I've found to use! THANKS"
Colette Hassan, Norfolk - Dec '09

"Just a quick email to congratulate you on excellent Customer Service. I'm afraid I was still laughing at the exercise message and missed the girls name, but felt I had to email and say how amazingly helpful, courteous and competent she was in assisting with my overseas order. It makes a complete change to be greeted in this way. First Class!! "
Patricia Graham, MALTA - Dec '09

"I would just like to thank you for your excellent service. My order arrived within 24 hours. This is the first time I have used your site and I'm very impressed with it. Thanks again. I'll be back!"
B Martin - Dec '09

"Thanks very much for this confirmation! I would just like to say that it has been a pleasure dealing with you guys at Firebox - nothing seems to be too much trouble and it's nice not to actually have to chase a company up for something as simple as a return :-) Thanks again Laura"
Laura Clifton, Mansfield - Dec '09

"May I thank you most sincerely for the efficient way my order for a Neg.Scanner was handled. It was ordered on Friday Morning (4th Dec) to be delivered by Standard Mail. I then received an e mail informing me that my order was being processed and later that day another e mail to inform me that the item had been dispatched but allow up to 5 days as it was near Christmas. Twenty four hours after placing the order the Scanner was duly delivered ! Grateful thanks "
Eddie Jenkins, Clevedon - Dec '09

"Everything. Brilliant website, well laid out. Fantastic delivery, always been very quick, never had any problems at all. Dad always appreciates the sweets in the delivery! Fantastic items, make brilliant presents. I must've spent a fortune on this website! There's something for everyone. Love it. Well done. "
Anna, England - Dec '09

"I just wanted to let you know that your site keeps getting better, your search box makes finding items a gift... excuse the pun! Keep up the good work!"
Neil - Dec '09

"Good morning. On Saturday afternoon I placed an order with you. It was delivered to my door at 8.30 this morning. Thank you for such prompt and efficient sevice. "
Annette McEwan, Borehamwood - Dec '09

"Excellent service and Excellent products. The delivery service was very professional, The product was neatly placed in a type of shoebox looking box with bubble wrap for safetyand I think that was the best service. I'm a new customer and I will be buying from you again. Thanks Firebox "
Tristan Foley >, Bridgend - Dec '09

"I would just like to say a huge THANKS for my order which arrived today. Not only was the delivery supersonic, you even enclosed some small gifts which made me smile all day! Many thanks!!! Have a great Christmas! "
Cherry Headon, Tonbridge - Dec '09

"I don't usually fill these things in but I just wanted to say that you have THE BEST gift searcher I've ever come across. I've trawled through so many websites over the last few days while Christmas shopping and none have been as descriptive and easy to use as yours!"
Tara Stockdale, Cambridge - Dec '09

"This email is just for me to express my thanks for the friendliness and helpfulness of your staff, especially 'Bex' (I apologise if this isn't her name). The swift and thorough responses I received were excellent and at no time did I feel I was being brushed aside. When the need arises, I will definitely be using your website again as the customer service is the best I have received from any company in a long, long while. Although the missing item was not Firebox's fault, the urgency and apologetic nature of your staff was refreshing. Thanks again for having some brilliantly trained staff that makes the customer experience much better than many, if not all, your peers. I do believe Bex is new to your company and she is an asset. Regards Ian Moore "
Ian Moore, Essex, - Dec '09

"I just wanted to reply to say thank you very much for your excellent customer service regarding the replacement helicopter and ultra fast service - it is fantastic to find a company that still takes this seriously. My husband also commented on the small (but makes all the difference) things included in the package - the sweets and card. We will definitely be using you again and telling all our friends. Happy Christmas to you all. Regards Michelle Djemil "
Michelle Djemil, Henley-on-Thames - Dec '09

"YOU ARE AMAZING!!! Thank you for such fantastic Customer Service. I never dreamt that I would receive this type of response to my comments, you certainly go the extra mile :-). I'm hoping to get to the Post Office at the weekend to return the T-Equaliser and hope that this is acceptable. I will certainly recommend your company to everybody, keep up the good work - it's refreshing to find a company like yours. Julie Stevenson "
Julie Stevenson, Ferndown - Dec '09

"Dear Sharlayne Flanders, Thank you for your swift reply and action. Much appreciated.Your company obviously deserves all of those awards. Cheers Jeanette Lange"
Jeanette Lange, Gloucester - Dec '09

"Had a faulty menu button on cooler e-reader. was returned and new one sent out within two working days. What better service can you ask from a company. The communications with this company has been first class, and I will definitely use them again. Regards David."
David Ashton, England - Dec '09

"Wow - not only was it shipped but it arrived today - only just over 24 hours since I placed the order fantastic! - Now to open the box! Thank you. "
Una McLean., wales - Dec '09

"Thank you very much!! You have been more helpful then most shops I order from, i.e. pc world, Argos, etc. The info you have given me on my parcel is brilliant!!! I will definitely use firebox again!! Thanks again,, Bradley Smith "
Bradley Smith, England - Dec '09

"Hi to all at Firebox, I am emailing to say how pleased I am with the service I received from yourselves recently. I was taking the lazy way out of Christmas shopping and doing it all on-line this year. I placed an order on Tuesday night with Firebox and it was at my door by Thursday- fantastic. The package was well wrapped and protected but to make things even better you supplied me with a small treat.... sweets!!!! This was top class service and I would certainly use Firebox again. Thanks Alana McGrillen Northern Ireland"
Alana McGrillen, Northern Island - Dec '09

"Delivered in good time, safe and sound. Many Thanks for a good service. Regards, John Stewart."
John Stewart, England - Dec '09

"Love the fact that you can see if an item is in stock - don't have to go to a different screen or wait until you go to checkout. Like the lay out of the website and that you show negative as well as positive comments - would have ordered the periodic table mug and been very disappointed otherwise! Black Ice bat is FAB - brilliant present for "hard to buy for" teenagers! Delivery is brilliant - very quick and easy to track. The courier website is great - my son had gone back home for something and was able to sign for the parcel. Realised this by checking website and seeing goods had been delivered, but as no card left (and parcel not obvious!) I was able to see who had signed for it. "
Jen, England - Dec '09

"YOU ARE AMAZING!!! Thank you for such fantastic Customer Service. I never dreamed that I would receive this type of response to my comments, you certainly go the extra mile :-). I will certainly recommend your company to everybody, keep up the good work - it's refreshing to find a company like yours."
Julie Stevenson, Ferndown - Dec '09

"I ordered from Firebox this year as I did last year, all on-line, and found is so easy(to spend all my hard earned cash as well as the order itself!) I ordered it at 4pm on Tuesday and received it at 8.40am on Thursday which is excellent service! I could track my order which helps as well!! Well done firebox, shall be using you again next Xmas but for Birthday presents as well!!"
Liz Pearman, West Molesey - Dec '09

"With reference to the above order I write to say 'thank you' for your prompt attention and for the quick delivery. I received the V-beat drumsticks on the 25 November, but as they are for a Christmas present you will understand I have not opened the box. I'm hoping it will be a success! L. Tyre "
L. Tyre, England - Dec '09

"Hi Emma, Well I'm impressed with the level of service and quick response which has left me in an unusually good mood (I've witnessed some shocking customer service before) so for the sake of having to arrange for the item to be returned and taking time out of my day to find a letter box, I really can't be bothered. But I will be ordering form you again if purely on the basis that the customer service was excellent and I need to buy one of those flying screaming monkey's for a secret Santa present. Any chance of some discount? Many thanks for the quick response. Luke Keelan Nice one Emma! "
Luke Keelan, England - Dec '09

"Dear sirs, I am writing to express my appreciation for the help given by one of your team recently. I recently purchased an Ecco personal gps locator but mislaid the charger. I contacted you by phone a couple of weeks ago in the vain hope that you may have a replacement charger available to buy. The person who dealt with my query immediately established that you had one, and said she would send it to me. I was amazed when, the next day a parcel arrived with the charger. This was free of charge and carriage. I own a retail business and understand the importance of customer service, and although it is often sadly missing nowadays, your company has restored my faith. Thanks again, Mr D. lill "
Mr D Lill, England - Dec '09

" Thank you so much! What wonderful aftercare service you and the team provide, I am sure that your company are pleased to have staff like you and and what a great reputation it will build. I really didn't expect to be able get a replacement of any kind and feared that I may have to buy a whole new unit, so I am so pleased that you have been able to help and I thank you so much. We will certainly look at your site first when we go to buy things again and will recommend you as well. Early I know, but a very Happy Christmas to you and everyone there and all the best for 2010. Kindest regards Alma x"
Alma, England - Dec '09

"Dear firebox.com, Have received the goods we ordered from you, and would just like to say what brilliant service, we will definitely be regular customers and will recommend you to all we know, thank you. Mr & Mrs Lynas, "
Mr & Mrs Lynas, England - Dec '09

"Fantastic website!! Great gift ideas that are quirky and current! Love it! "
Danny Peterson, Shetland - Dec '09

"Hello, I am just giving a little feedback regarding the item I bought. I would just like to thank you for the promptness in service and the short delivery time. I will surely be using your website again to buy GREAT gifts. Many thanks Alexandra McDermott "
Alexandra McDermott, Sheffield - Dec '09

"I placed an order with you on the 23/11/09. You sent me an email to keep me up to date with its movements via City Link. It turned up at 9am on the 25/11/09. It was in fantastic condition and complete. Rarely do customers such as myself get such service and satisfaction from many internet orders/companies. You are amazing people with fantastic customer service and I feel people are more than happy to complain if goods are not a good standard or are given a bad service so its only right that I feel I Must let you know how very pleased I am with your exceptional service, quality and customer care. Thank you kindly. I Will be placing another order today with you."
A Elliott - Nov '09

"Hi Everyone at Firebox. I Received my order today, Thank you very much. I just want to say what a fantastic team you must have there. I placed the order yesterday morning, before 12 noon, and it arrived this morning, before 12 noon. Brilliant!!! I can`t praise you highly enough, What a fantastic service, well done everyone! I will recommend you to all my family and friends. I wish you all A Very Happy Christmas and Every Success for the New Year. Best Wishes. "
C Tommey - Nov '09

"It was a pleasure ordering from you. The customer service officer who took my order was fun, charming and efficient and made ordering a total pleasure! Your team are very efficient (I've placed a couple of orders) and polite. I have ordered from other mags for this Christmas and I must say that you were one of the best because you made ordering fun, with a light hearted person on the other end of the phone, instead of someone who is too busy rushing you through the order and obviously not enjoying their job! Hope this helps! "
A Delaney - Nov '09

"Firebox rocks! I got an email from you yesterday to say my order had been shipped and I had my order by 8.40am this morning! Thank you!"
C Jordan - Nov '09

"Great service. Thanks for being so quick."
joanne - Nov '09

"I ordered gifts for everyone. I have managed to buy my wife, my children aged 8 and 6 and myself presents for Christmas. Basically my Christmas got wrapped up with 2 visits to your website."
J Wood - Nov '09

"I just wanted to say a massive thank you for my 'Superhero in a box' that arrived this morning - it is fantastic! My little 'SuperBoy' is going to love it when he gets it on Xmas morning! Brilliant service too - I only ordered it yesterday lunchtime. Thanks again, Firebox - A VERY satisfied customer!"
J Jenkins - Nov '09

"Firebox thanks for your speedy reply. I did receive the product and only the day after I placed the order - exceptional service! "
Cathy - Nov '09

"It's wacky, yet efficient. Love the creativity that's gone into the product descriptions. More items at lower prices would be great. Well, I would say that, wouldn't I? One of the best on-line retailers I've dealt with. "
R Hughes - Nov '09

"I just wanted to let you know that firebox.com is brilliant! I do all my shopping over the internet, and they are the best by far. Everything always comes as described, usually the next day. (Which is quite a feat as I live in the middle of nowhere!)."
K Thorne - Nov '09

"Excellent fast service, ordered one afternoon, delivered the next morning, smashing!"
Caroline - Nov '09

"Bless you for this wonderful event. Emails from you are like a bright summers day. They bring joy and warmth to my heart. When I read them I dance like a pixie and run barefoot on the lawn laughing and skipping uncontrollably! Thank you for spending your valuable time to even think of me. Thank you for taking the time to contact me. Thank you Thank you! Every syllable I cherish, every vowel warms me, your consonants bring me happiness. I wish you peace and tranquillity for all time."
S Flanders - Nov '09

"Unbelievable speed of delivery. The standard post took less than 24 hours, quite simply amazing. Well done Royal mail as well. I will recommend to everyone I know due to the products and speed of delivery 10/10."
Brendan - Nov '09

"I ordered 2 x 'Rainbow in my room' as presents on Sunday evening, The products arrived today (Wednesday) so very fast delivery to Ireland. One order came in Christmas paper and the other was using Crap wrap. Just fab! Made me smile! BEAUTIFUL gift, I can't wait for Christmas now! Also, thanks for the sweets, my daughter loved them. Would recommend you to all my friends! Thanks again!"
J O Riordan - Nov '09

"I received my order yesterday and I was really impressed with speed of delivery and the great packaging (plus surprise sweeties!) The product looks great and is a perfect gift for my 'difficult to buy for' relative. It is always a worry buying on-line around Christmas and I have had problems with others in the past. This was my first experience of your site and I will definitely be coming back. "
Sharon Gladish - Nov '09

"I have received the item today and am very very happy with both the item and your fantastic service. Please forward this to the relevant people. Regards, A very very happy customer"
Tony Smithers - Nov '09

"Dear Firebox, I recently bought a present from your website for my friends 21st which (down to by friend) did not get delivered successfully. This happened numerous times and a normal online retailer would have dealt with this situation very differently (by that I mean poorly), but I must say the customer service I received from one of your employees (Kylie) was outstanding. I will definitely recommend you to my friends."
James Crowson - Nov '09

"I just wanted to say a great big thank you for such a fantastic product range and service you supply. I was thrilled with my packages received, not only was it packed to perfection, but there was not a single mark on any of the inner boxes! A big up to the warehouse team! I was so impressed that I've been banging on about you guys since! Most certainly a company I will return too! My list is already building ready for next pay day! Thank you again, "
Sarah Hollins, Derby - Nov '09

"What a fantastic website with fantastic gift ideas! We recently received the Wattson from Firebox as it was part of a prize from a competition, not only is it an awesome energy monitoring gadget, but it introduced us to Firebox, Bonus!!!"
Kirsty Rintoul - Nov '09

" Can I just say a massive THANK YOU to you for your outstanding customer service in this matter. Not only did you deal with my enquiry quickly, but you found me as a customer in your records, sent me the product gratis and it was here even before I had read the email telling me it was on its way!! In a country where customer service seems to be slowly dying out, you have acted with supreme efficiency and excellence and I am quite simply blown away. Many thanks again for all you have done. My wife and I had been busy reading the catalogue for Xmas present ideas and look forward to being able to return your favours by continuing to shop with you. "
Chris Hamilton - Nov '09

"Hello Firebox People ! Just wanted to say a big 'thank you 'for the excellent service provided on my order. I put this order through on the Internet yesterday lunchtime and the parcel has just been delivered by the Royal Mail, so that's all done in actually less than 24 hours. That's pretty impressive stuff guys ! Thank you..... Hope you all have a good weekend, Cheers,"
David Brown, Ilkeston - Nov '09

"Just felt compelled to write and say what a great job you did with my recent order and thankyou. I saw an item you mentioned in the Sunday Times....a USB Snake Camera. You guys sell it cheaper than anyone else (by a good margin). I'm in the construction business and I know the product will come in handy. What really impressed me was the communication and the speed in which you delivered the item. Plus it was really well packaged and came with a free bag of sweets! I ordered on Sunday night, around 11pm. I didn't upgrade to the special post as I was in no great rush. The item was on my doorstep early Tuesday morning. Impressive. I was emailed to know the order had been made and then again when it was despatched. I would never normally be sad enough to write in congratulations like this, but just felt I should as I have had so many bad/mediocre experiences with ordering online that it was a refreshing change dealing with Firebox. I'll be buying some Christmas pressies for people soon."
Dan Evans, Kent - Nov '09

"Thank you for your great customer service! I will definately be shopping with you again."
R. Sieling - Nov '09

"Easy to use site, great communication and super fast delivery. A pleasure to shop online with Firebox, I will continue to use as it's a pleasure to shop here."
M. Nield - Nov '09

"Firebox are the gem of the Internet. I can think of no other company that, in my experience, gets it right every time. Well done Firebox. "
Brian Selves - Oct '09

" What great service! I placed an order yesterday & it was delivered this morning!!!! - and with a cheery smile from the Courier too!!!! Thanks all round to all concerned."
Joan - Oct '09

"Order arrived as fast as ever, and everything in it is brilliant. You are by far & away the best internet company and your website is excellent too. Thank you so much. "
Jill - Oct '09

"I love everything about this site - you guys could make second hand dog poo sound cool and sell it! It's great - I love all the little gadgets and pointless stuff which I still just really want to buy! I also love how you obviously read peoples reviews and respond on the webpage to those necessary."
Samantha - Oct '09

"I have recieved the item today and am very very happy with both the item and your fantastic service. Please forward this to the relevant people. regards a very very happy customer"
Tony S - Oct '09

"Please will you send a catalogue to my home address as the one I have received at work has gone round the office and I have not got it back !!!"
Jan P - Oct '09

"Thanx once again for a perfect & super-fast order. It's rare these days to actually compliment someone on a job well done but you guys are the business. . I always check your website for the latest in play things & I've never been disappointed with my orders. Thanx once again for bringing us toys for big people. Love the cuter elements for us girl fans too, keep it up ;) "
Clare A - Oct '09

"Excellent service, despite the postal strike, my order arrived today. Thank you very much"
Liz - Oct '09

" Thanks, it came this morning - I was impressed! It's like those films where someone orders something and they are at the door before they put down the phone."
EG - Oct '09

"An absolutely amazing company - I ordered my items on-line around 5pm and the next morning they were delivered! Outstanding! The variety of products and easy lay out of the site makes searching for presents stress free and worthy of a lunchtime spent looking. "
Shaun Ross - Oct '09

"I love firebox! You have such a great range of products. Since I found out about you guys I havent stopped using you."
J Reeve - Oct '09

"Thank you very much for the fast delivery of my order. I only ordered the recording kit at 5pm on Monday and it arrived at 5 past 9 this morning (Tuesday). Great service, thank you "
M Mills - Oct '09

"I'd just like to say what a quality service you provided with a recent purchase. Ordered pm on the 6th October and my item turned up the following morning. Faultless service. Not only that but there were some sweets in with the order (that my 2 little boys nabbed) plus a code for free delivery on my next order. Brilliant. I work in dispatch myself so appreciate the speed of delivery and the confirmation emails. Cracking service. "
Nick - Oct '09

"Excellent service on purchases. Good follow up and after sales communication. Lots of wierd and wonderful products. Great and funny blurbs..."
P Gasparro - Oct '09

"I love everything about this site - you guys could make second hand dog poo sound cool and sell it! It's great - I love all the little gadgets and pointless stuff which I still just really want to buy! I also love how you obviously read peoples reviews and respond on the webpage to those necessary. "
Samantha - Oct '09

"Thank you for the great service. I will have no doubt whatsoever in recommending you to friends and will definitely continue to shop with you again. As a public sector worker it's easy to complain but very little effort is placed on taking the time to pass on gratitude for a good job..."
Lee Blanchflower - Oct '09

"I just had to email you to express my total admiration for your Customer Service, it is without doubt the best I have ever come across. Trust me I know what I am talking about, I worked for a very large well known company in the Customer Service field for 25 years, I have to say, you leave them standing. I spoke to a very pleasant and helpful young man yesterday, (I am afraid I made a pigs ear of trying to place an order online) anyway I called the number listed and explained my concerns. Far from making me feel like the idiot I felt I was, your young man put me at ease and very pleasantly talked me through my order. Not only that it was after 3pm when I placed my order and he assured me that if I used next day delivery then I would receive the goods between 8am and 12 noon, to be honest I thought, I doubt it at this late time of ordering. Well I did receive the goods at 10.25am this morning. What a breath of fresh air you and the people working in your organisation are. I havent used the goods yet but I am in absolute no doubt that your Company will follow through with the quality I have so far experienced. Thank you so much, you have renewed my faith in The British Company. I will let you know what I think of the product as soon as I use it. A Very Happy Customer"
Mrs Dorell Edwards - Sep '09

"I literally think I just lost half an hour of my day hitting the randomiser button on firebox and pointing out to every1 in the office.. we should get one of those, to pretty much EVERYTHING that came up!! "
Carl Palmer - Sep '09

"I absolutely love everything about this site! Informative descriptions on everything, easy to browse around and excellent review system. I think I'd like one of everything!"
Erica Garner - Sep '09

"You guys are amazing! I've been shopping with you since the year 2001 and never been disappointed. You are my favourite gift bookmark!!! Thanks Firebox"
Alan, Derbyshire - Sep '09

"Just wanted to pass on some feedback for the service I recently received. I made an order of 5 or 6 items and much to my dissatisfaction, one of the items was missing upon delivery. All it took was a single phone call to report the item missing and another was dispatched with no quibble and no delay. I've heard of friends experiencing similar issues with other companies and having to go through the long-winded processes of filing reports and waiting a period of time whilst investigations happen. I appreciate your commitment to customer satisfaction. Cheers! "
Robbie Priddle - Sep '09

"Absolutely fantastic. Only ordered yesterday afternoon & postman delivered this morning. Brilliant! Will recommend your site to friends. "
Sharon Singh - Sep '09

"You are fantastic!!! I will certainly make you my first port for Xmas shopping!! "
Claire Renyard - Sep '09

"Thank You! Delivered very quickly, good packaging, very happy with product. Oh and ps.........Liked the little packet of sweets!!! nice touch! "
Steven Hopper, Northampton - Sep '09

"I love the site - I particularly love the descriptions complete with jokey quips! The service was brill and the delivery was quick. Thank you"
Patricia Izzard - Sep '09

"Just wanted to drop you a quick "thank you" email for your customer service team. Unfortunately, I've had to send back a flight experience due to the closure of a Manchester site Your team was extremely helpful, they looked at alternative options for me and in the end sorted out the refund quickly! As usual, a pleasure to deal with your company. If you could forward on my thanks, that would be appreciated."
D Black - Sep '09

"I'm sending this email just to say thank you for the excellent quality of service and product that you provide. I have been constantly impressed by the supreme quality of everything you do and the extra thoughts you include such as personal messages if I'm buying a present and the complimentary sweets you send out with every order. I hope you continue in thinking of such novel ideas!. "
J Stevens - Sep '09

"I'd like to say a big Thank-You to Firebox for the excellent Customer Service that I have received. The replacement BBQ was delivered in an impressively timely manner. I will be sure to be very complementary when telling all of my friends about your web site. Once again Thank-You."
Anjee - Aug '09

"What excellent service !! Not only have I have never had a delivery so prompt but also enclosing a bar of Aero chocolate. You brightened my day no end. Yet another reason to use Firebox again. "
J - Aug '09

"What a brilliant site, i wouldn't normally leave feedback, but couldn't believe how good this site actually is!! "
Alice - Aug '09

"Hi Firebox, today i received the Evel Knievel stunt set from you and can I say a massive thank you for making a grown man very happy! Thanks and all the best!!"
Collwyn Williams - Aug '09

"Just a quick note to thank you for the prompt replacement of my Senz umbrella, your system for returning items for replacement is second to none. Thanks again."
J. Hampson - Aug '09

"I wanted to send an e-mail to congratulate you on the efficiency of Firebox. I run a business myself and it is rare anybody gives you feedback when things are good. I wanted to let you know the service and efficiency of Firebox has been really impressive. From purchase to completion including customer service and delivery has all been excellent."
J. Stewart, London - Aug '09

"I just wanted to say a great big thank you for such a fantastic product range and service you supply. I was thrilled with my packages received, not only was it packed to perfection, but there was not a single mark on any of the inner boxes! A big up to the warehouse team! I was so impressed that I've been banging on about you guys since! Most certainly a company I will return too! My list is already building ready for next pay day! Thank you again, "
Sarah Hollins, Derby - Aug '09

"I'd just like to say how impressed I am with the speed of the service and the efficiency in the way that my order has been dealt with. I work in customer service for a very large online clothes retailer (I won't say who!) and you put our service to shame!"
Jonathan - Aug '09

"There's nothing that i can think of to improve about Firebox. I've shopped with yourselves a few times now and have been 100% happy on all occasions. Thank you and keep it up!"
G. Foster - Jul '09

"Hi, I don't often do this but I would like to thank you very much for my Airwave it's brill!! ...And more to the point what a joy it was doing business with your company, like I say I don't often do this but service like yours is a rare thing and I felt I had to thank you for a job well done! Keep up the good work!"
James Mcguire - Jul '09

"I felt I had to email you to tell you about my weekend. I was given a twilight umbrella for christmas and I also bought two for christmas presents. Not having used it very much I thought I would take it to Glastonbury Festival.To my amazement I was the only person there with one! I was sure there would be lots of other ones there too. So MANY people stopped to admire it and ask where i got! I told them all i got it from you and most said they were off home to order one!!! I LOVE mine and so do the people i gave them to at christmas. I hope you don't mind the advertising and hope you have some in stock!!!!! From Justine (a very satisfied customer! Just wish I was going to some more festivals over the summer so I could take it too!!!!!!) "
Justine - Jun '09

"What excellent service !! Not only have I have never had a delivery so prompt but also enclosing a bar of Aero chocolate. You brightened my day no end. Yet another reason to use Firebox again. "
Sonia Crosby, Newcastle Upon Tyne - Jun '09

"I found your site very easy to understand. Your delivery was BRILLIANT and just in time, as my daughter used the UV Monkey this weekend, on a visit to her in laws. Thank you for your quick service."
G Page - Jun '09

"I would just like to thank you for the great customer service I received. I ordered with you on Monday and the item was with me by Tuesday, you can't beat that for service. Kind regards,"
C Chalkley - Jun '09

"Hi Dylan, Thanks for your recent email giving details concerning the return of fairy lights. Just to say I have now received the replacement set. I really just wanted to acknowledge your excellent service and clearest instructions regarding return of the faulty set and this was - and is - most appreciated. I particularly enjoyed the Aero bar enclosed with the new set!! Nice touch. Well done; brilliant service. I would also appreciate my email address being registered with Firebox to ensure I'm kept updated concerning special offers, etc. Best wishes. "
J Hazel - May '09

"I think I first used your website around 10 years ago when it was 'Hotbox' and thought it was brilliant. I have just gone back online to get some ideas for a friend's 30th birthday and still think you guys are utterly fantastic with an excellent concept. I don't know why I'm emailing you to tell you this but I just felt like it..... Well done Ben "
Ben - May '09

"Nothing, a great colourful web site with superb products, helpful reviews and the delivery was so quick it must have been sent via Firebox Teleport (TM) Technology! Many thanks, Mark."
Mark T - May '09

"Wow. Placed my order at 4.10pm, shipped at 5.10pm and delivered by 9am the next day on the cheapest shipping option - sensational."
Mark H - May '09

"I would like to congratulate you on your excellent customer service team "
Helen, Streatham - May '09

"Just to say thank you for a great experience using your website. I ordered a My Tunes MP3 Amp late Wednesday evening and received it first thing Friday Morning - very good service indeed. Not only that but I saw it available to buy in a shop today and it was £10 more expensive!"
Stephen - May '09

"I was at an associate's house in Grassmoor when I mentioned that I had just bought one of your 3.5 inch digital photo frames. He was interested so I opened your web page and he placed an order on the spot. Now here's the clever bit, by the time I left, about 1.5 hours later, there was a message in his Inbox stating that it had been despatched. That is a remarkably quick turn-a-round. Well done. With luck and weather permitting it should have been delivered on Saturday or Monday. I just hope my associate is as pleased with it as I am. I have already bought a second one as a present for a family friend as a thank-you for helping me out last year."
Alan - Apr '09

"Received my Voodoo Knife Block this morning, outstanding delivery service and product.....Already looking what else I can buy from you. One happy customer, well done."
Michael - Apr '09

"I cannot fault you as a company, absolute perfection from start to finish which is so unusual....I own a restaurant and end up being too busy to go shopping. You ask if we would recommend you to anyone, well i have been shouting your name from the roof tops and all my customers know about you....thank you so much, i will use you and no one else, ever!"
Bridget - Mar '09

"Just a line to say thank you for your very prompt and friendly service. The order arrived first thing this morning and is terrific..... It's lovely to deal with a company that is so reliable."
Cecilia, Sutton Coldfield - Feb '09

"If you can mould morph's head when all about you Are losing theirs and blaming it on you, If you can fly the TandemZ-1 Micro Chopper when all men doubt you, But make allowance for their doubting too; You will be a Firebox man my son. Thanks team for the great gadgets. I love this stuff so much I might ask for a job!!! "
Tony - Feb '09

"Hi, after ordering a product from your site in the evening (after 5pm), and paying for delivery............................. it arrived within 2 days. i would like to take the unusual opportunity to thank you and the team for your great product range, and quality of service. Birthdays and Christmas's will never be the same.... Merry Christmas"
Barry - Jan '09

" Hi Larna Thank you soooooooo much for chasing up my order, I got it today and i am very pleased with it. Wishing you a very merry christmas & happy new year !"
G. Morton - Jan '09

"Dear Sirs I have been very impressed with the speed of your response to my original query about faulty goods. I received my replacement item in time for Christmas which I am very grateful for. May I take this opportunity to thank you for your efficiency in dealing with this problem. Your professionalism and excellent customer service ensured my nephew got his present on time and has ensured you have another customer who will not hesitate to recommend you to friends and family and order from you time and time again. Thanks again and Happy New Year"
Sam - Jan '09

"Thank you very much for the prompt delivery of the above last minute christmas present. Its going to make a little boy very happy. I honestly did not think it would arrive by christmas. Hope you all have a lovely christmas, and I will be ordering from you in the New Year. Thanks again"
Elaine Davidson - Jan '09

"Hi I have just recently received two orders and I must say that the sweeties are a lovely gesture!!! Thank you so much they were most enjoyable!!! Have a good Christmas and a safe and healthy New Year!"
susan - Jan '09

"Can I congratulate your excellent customer service as :- A) My call was answered quickly. B) It was someone who spoke English. C) The advice given was brilliant. D) The offer to try and get a replacement before Christmas was not necessary but offered and appreciated. Thanks again and please keep this up. Great service all round."
P. Atkinson - Jan '09

"Hi guys, This is the first time in my life i have ever done this, but: thanks for providing such good services, it was all fantastic, but in particular customer services. Real people on the phone, and with sense of humor!!!! Wo-howww! i thought I'd died and gone to heaven. First time ever i didn't get annoyed with an online company. You actually made me haps. Kisses, even xx"
Jacqueline - Jan '09

"Hi Firebox.com I just wanted to take the time to drop you a line to say how impressed I am with your service. It is now Saturday, 2 days after placing my order and I have received my calender today..I am so pleased with this product and your service, it has made my day. Thank you"
Mrs V. Miah - Jan '09

"Hi I just wanted to thank you for your hard work in getting this order out despite the difficulties you had securing a delivery date. I'm really pleased it got here before xmas! I have used firebox lots and I have never experienced any problems before or since - easily the best internet company out there!"
A Rushton - Jan '09

"A personal thank you message to the support team. The item has arrived and is now wrapped under the Christmas tree. I am really impressed with the care that you take to keep customers informed at every stage of the transaction. Mistakes are very hard to avoid all the time and the missing package was almost certainly not your fault. However, what really matters is how the situation is put right and you could not have done anything more or better. Thank You"
P. Gaster - Jan '09

"fab! service Hi just to let you know i have recd a christmas gift delivered by city link and by yourselves and had to just say thank you very much for fantastic service and having stock ofr the item i required will definatley be using your company again. many thanks again"
mrs hm hinchliffe - Jan '09

"Hi I have just recently received two orders and I must say that the sweeties are a lovely gesture!!! Thank you so much they were most enjoyable!!! Have a good Christmas and a safe and healthy New Year!"
susan - Jan '09

"I would just like to congratulate your company on being the most efficient and thoughtful shop on the web. Your attention to detail is second to none. Items arrive gift wrapped and numbered with batteries supplied when required. Delivery is quick and product descriptions helpful and accurate. Well done!"
Patricia McGowan and G. Stuart and PMcGowan - Jan '09

"Hello dear info ;) I buy Items on your website the 18th and delivered today morning. I'm very satisfied by your company, lots of items is amazing, very sympathic team and good professionalism, and very fast delivery. The "about us" is cool too I'm a very happy customer!!! One negative point : no guestbook on your website Thanks a lot"
Yannick - Jan '09

"Hi Emma, Just to say thanks for your help in getting my item delivered before Christmas, You have been excellent with your prompt response and no nonsense approach in getting it sorted. It's very refreshing to deal with somebody like yourself within a 'Customer Service' environment!. Hats off to ya Enjoy your Christmas"
K Sefton - Jan '09

"Dear Firebox Team, The thing I like about Firebox is that not only do you offer a great range of products, you actually take the time and care to package them well. Its service like this that makes it impossible not to recommend you to all and sundry. Your team are a real class act. Have a great Christmas !"
Brian - Jan '09

" Thank you very much - I really appreciate your help and assistance with this..!! It’s very rare to deal with such a proactive customer services department. "
Martyn - Jan '09

"I'm just emailing to say how good the 'collect from local post office' delivery service is - efficient and easy - and it will hopefully help towards keeping local post offices in business. It just tops your excellent service - I think you are one of the most efficient web retailers around - if only I could get all my Christmas shopping from you!"
B. Joyner - Jan '09

"I just wanted to thank you for your hard work in getting this order out despite the difficulties you had securing a delivery date. I'm really pleased it got here before xmas! I have used firebox lots and I have never experienced any problems before or since - easily the best internet company out there!"
A. Rushton - Jan '09

"Hi, I am very impressed that you took the time to write back to me - and a personal e-mail that I can tell you did not just copy and paste! I can't remember the last time I was aware of such good customer service. My parcel did arrive safely - much to my amazement. I have very dodgy neighbours and our mail boxes are all lined up in a row (we live in a block of flats), so there was every chance for someone to spot the firebox logo and get over excited at the opportunity! Luckily, my dad will still get his christmas pressie this year."
R. Harris - Jan '09

"This is, quite frankly, exceptional service. "
B. Watkins - Jan '09

"Hi Alexandra Thank you so much. I am very impressed with that response, I was preparing myself to argue the point as we have to more and more these days. But thank you for that, that has made my day. I can go and buy her another toy now! and she can't have it until christmas this time!! :-)"
Jennifer - Jan '09

"Just wanted to say that I received the Freudian slippers in the post yesterday. The delivery was very quick especially considering the time of year. My sister in law who is a psychology teacher will absolutely love this present!! I was quite sceptical about ordering online with a company i had never heard of, but thanks to your quick and efficient service i will definitely spread the word, my two teenagers are already in love with the catologue."
R. Charlesworth - Jan '09

"Just to say... I have just received my order in Budapest via TNT delivery The process from start to finish has been fantastic and to get something to work that efficiently is amazing. I will certainly recommend firebox to other xpats here and put future orders in myself, "
G. Blyth - Jan '09

"Really really pleased, it was so prompt, and a great addition to the party planning! "
Fiona M - Dec '08

"Thanks for a brilliantly quick turn around time on my order it arrived first class post next day. i will be recommending my friends to use your services once again thank you. "
M Hunter - Dec '08

"Hi there, i just want to thank you for your excellent delivery service and communication. No other site has been generous to include sweets in the packaging and such a fast delivery. I'm really pleased with your service and keep up the good work!"
Heather - Dec '08

"I just wanted to say how delighted I was to receive all my packages yesterday evening. I can't believe it, I ordered them on Friday and they all arrived yesterday. I now just hope the kids like what I bought them! Anyway, thank you once again for a great service."
Ruth N - Dec '08

"We would like to thank and congratulate you on the excellence of your service. Very competitive prices and prompt first class service."
C & H Georgeson - Dec '08

"THANK YOU for the great service, quick delivery and all communications regarding my recent order. I am really pleased with the items i ordered! This is the first time i have used you but it definitely wont be the last I have given out your catalogue to a friend who will be sending in an order soon!"
- Dec '08

"Hi Firebox, Just to say MOST impressed with delivery service, ordered items yesterday afternoon , they arrived this morning first thing ....BRILLIANT !!!! "
mulligan, l - Dec '08

"Hi, just to say thank you for my speedy delivery. My items came this morning and I only ordered them yesterday. I'm well impressed!! I'm also very delighted with my purchases and will be ordering again from you in the very near future."
caroline - Dec '08

"These are fantastic - I have bought this for my Mum for Christmas and I just know she will love it. The quality is really high and it will be a great talking point in her garden amongst all the 'normal' pots. "
- Dec '08

"I recently ordered some stuff from you and would just like to say thank you very much! I received it in the post ridiculously quickly and it was in perfect condition. I will definitely use you again (and the wee lippy sweeties were very nice too!)"
Amy - Dec '08

"Your customer service at firebox is excellent along with the range of products you sell I have nothing but praise to give to you all! I shall be recommending you to all! Thank you for your help and I am sure to be back soon."
T Wilcocks - Dec '08

"Thank you for my speedy delivery. My items came this morning and I only ordered them yesterday. I'm well impressed!! I'm also very delighted with my purchases and will be ordering again from you in the very near future."
caroline - Dec '08

"Just to let you know, I received my order yesterday. It's perfect! Can'tbelieve how quick it arrived. It was well packaged and the gifts are great. I know the recipients will be very happy come Christmas morning."
Karen - Dec '08

"I just wanted to email you all there at Firebox and say - not only is crap wrap a genius idea but your email marketing and tone of voice is totally brilliant! Firebox emails always cheer me up and crap wrap has put the cherry on top of the years activity (or should that be the fairy on top). "
Graham - Dec '08

"It's good to know in these days there are still some companies who put their customers first- and have a first class service. "
Ann - Nov '08

"I'm a very happy customer!!!"
Yannick - Nov '08

"Just everything about your company is top notch and well done. "
Tina - Nov '08

"Thank you very much for the response, I am always very pleased with the customer services at Firebox and with all the great gifts! I just spend too much money though! Thank you look forward to receiving these items."
Heather - Nov '08

"Thank you so much! I love the sweeties and the order was delivered so quickly I love the Maggie nutcracker (birthday present for my dad) and the solar lights (husband has always refused fairy lights because of electricity bill). Thank you."
Ruth Coomber - Nov '08

"I just wanted to e-mail you and thank you for your super-efficient service. If only every company was as good as yours!"
Marlene Crane - Nov '08

"Having spent the best part of the evening browsing your site, short listing and ordering products, I felt compelled to pass comment on what a fantastic site and business you have. "
Phil Bavister - Nov '08

"Just wanted to say thank you for a fantastic and prompt service. My item arrived the very next day despite only selecting standard delivery. Many Many thanks. Already used the Flip Mino and we are delighted with it. Thanks again for your efficient service. I have just placed another order with you and will thoroughly recommend your website to friends and family."
Jackie Byard-Cooke - Nov '08

"I will be recommending you to everyone I know who is looking for real innovation, speed and customer service."
Alison Tucker - Nov '08

"I have always been impressed with the service from Firebox, but you have excelled this time! "
Dani - Nov '08

"If all the companies in the world would be like yours, the world would definitly be a better place. To all the team in firebox, Many Thanks and Kind Regards Sofia Esteves"
Sofia Esteves - Oct '08

"I think all companies should aspire to provide this level of service. Mine does and Firebox obviously does too. Without wanting to sound corny, it definitely makes me inclined to buy more and recommend you too, so thank you very much."
Maija - Oct '08

"I've never used your site before, but I stumbled across it last week by pure chance, and I'm very glad I did. I'm impressed with the variety of items you stock, which was great when I needed some gift inspiration. I'm also extremely impressed with just how quickly I received them, they were dispatched within 24 hours, and with me the next morning. The packaging was simple but effective, and the addition of a few vouchers and a free pack of sweets? Brilliant. "
D. Turner - Oct '08

"I just wanted to say how impressed I am with your service. I ordered my goods from you at 9.30 yesterday morning on a standard delivery service and received them at 8.30 this morning! This is the first time I have ordered from you and will definitely do so again. I will also recommend you to friends and family. Thanks once again."
A. Heavey - Oct '08

"WOW I'm really impressed at your customer service, if Carlsberg made customer service... etc No really I'm amazed, that's the best customer service I've ever had. Firebox rocks."
Adrienne - Oct '08

"Just to say thanks for great service. My flying monkeys flew faster than I expected, here within 36 hours of ordering. Great price, great product, great service, great doing business with you! Many thanks."
Leach, A - Oct '08

"Firebox's service is great, I like the goods I bought and they were packaged well. I ordered an item one day and received it the next morning, great service! Thank you I will be back, and I have passed your details on to my friends. Even at 61 I enjoy the items you sell! "
Baker, A - Oct '08

"Good Afternoon I just wanted to say a big thank you. I placed my order yesterday and received my goods today and am very pleased with the service and will certainly be using your website in the future. As I think a lot of people are quick to complain when something goes wrong but not when things are going good. So cheers again."
N Oswald - Oct '08

"I could not believe it, only ordered the item yesterday, and it has arrived this morning! Thank you for your quick delivery, brilliant. Mrs. Wagstaff "
Mrs Wagstaff - Oct '08

"Hi there, I thought your service was great, and I will definitely use you again!!!!!!! Please keep up the good work xxx "
B Nixon - Oct '08

"Hello, I have completed your survey, as I had a superb experience purchasing from firebox.com. Can I please put a special comment in for the lady that took my order. She was very nice and helpful, while remaining professional and courteous at all times. She is a credit to your company, and because of my good experience I will definitely use firebox.com in the future. Best Wishes, Kevin. "
Kevin - Oct '08

"Excellent, thank you. You are as good as I thought you were!!!! "
liz millett - Sep '08

"I have collected my order from my local post office thank you. I am liking this service very much so, and I'm finding it a very speedy service that you provide. I use this service as Im out for a good part of the day and usually items require a signature, so having my local post office signing for them makes life so much easier than having to drive to the local depot to collect parcels, whenI can walk 2 mins to collect them. You are the only company I am aware of that offers this service, which makes me choose Firebox.com everytime. "
Mark Shelley - Sep '08

"Firebox - you are spectacular!!!! Parcel arrived this morning, thank you so much for your speedy despatch and delivery!"
Lynne O - Sep '08

"Just wanted to thank you for the superb service. My daughter ordered a t-shirt for her brother on Tuesday afternoon. It was delivered next day, beautifully packaged compltete with a catalogue and free sweeties! Fantastic!!"
John Nowbes - Sep '08

"You are all absoulte legends (: I received an item today and it just made me smile that you'd packaged it all nicely and that I got friendship rings hee hee (I must say that's a genius business tactic!) Just wanted to say I'm a very happy customer and will definitely be recommending you and probably purchasing something else. Thank you for making my summer so much better (: You all deserve a party and a raise. Woopwoop Love, A satisfied customer x"
Catherine Hamilton - Sep '08

"I've ordered twice from you now and have been impressed by the speed and accuracy of the process. The quality of the wrapping means everything arrives in one piece. All in all an excellent service."
C. Cresswell - Sep '08

"Quick off the mark as usual, goods received today, 22 September! Thanks for the brilliant service!"
E. Stenberg - Sep '08

"Thank you for your help and fast response. You have been very helpful and it will be a delight to order from Firebox in the future. "
E. Bonehill - Sep '08

"Just a quick line to say I am totally gob smacked at the speed of the dispatch of the item I purchased from Firebox.com. Better than first class - brilliant - thank you."
W. Yates - Sep '08

"Many thanks to you and Firebox for a truly exceptional service regarding my return. Not only was it processed by yourself quickly and efficiently, but I was able to return the item at no cost, and received a replacement in super quick time! Simply excellent service! Peter"
Peter Streatfield - Sep '08

"I just had to contact you to commend you on a fantastic service. I received my order at 12 o'clock today, after placing the order at ten to five yesterday. I couldn't believe it when I saw the card from Royal Mail telling me that I had a parcel in my post box. Service like this is, unfortunately, very rare nowadays."
John - Sep '08

"I received my parcel today and wanted to thank you for excellent service ! "
Sue - Sep '08

"Just to say how impressed I was with the prompt delivery of my order of Doggles, the packaging and the added inclusion of the sweeties!"
S. Dobson - Sep '08

"Hi there at firebox.com, I just wanted to email to say a great BIG thank you for your fantastic service. I placed my order on the afternoon of Bank Holiday Monday and it arrived today - just 2 days later by Standard Delivery. After being let down by one of your rival websites for the same product I came to you - based on this transaction I will most definitely be back! Thanks again - hopefully I will have one very happy birthday boy!! C Wiltshire "
C Wiltshire - Sep '08

"This is just a quick note of thanks for superb service. I am currently out of the country on business and ordered my boyfriend an anniversary gift yesterday afternoon. With the prompt assistance of Emily Herriott it arrived today on his desk in London (as a gift - since she removed all the other proof purchase doc's) and made me look like an incredibly thoughtful girlfriend! Much appreciated! I wish you all success and will most certainly recommend you to my friends and colleagues. "
Nadia Hitge - Sep '08

"Thank you Thank you Thank you Thank you Thank you Thank you Thank you The new Pyramat chair is here and it's working PERFECTLY!!! I can play my Wii!! YAY!"
Tom - Jul '08

"Thanks again - I have given your site now to even more people as I think you have great products and brilliant Customer Service! "
Dennis - Jul '08

"I haven't had time to write before but I just wanted to let you know how VERY impressed I was at the service I received with your company before Christmas. I placed an order at the very last minute before Christmas not expecting for one minute that it would arrive in time but to my complete amazement, it arrived within 2 days and made my daughter extremely happy!! I will most definitely use your company again and will recommend them to my family and friends. Thank you Firebox."
Mrs C Diamond - Feb '08

"Yesterday, at 2.20pm, I ordered a Stylophone after seeing it in the catalogue - and using the code on the back of it, got free postage too. And here it is sat on my desk this morning, INCLUDING a packet of fizzy cola bottles. Marvellous! I'm really very chuffed. Well done Firebox! "
Amy MacGregor, London - Feb '08

"I felt I had to write to let you know how pleased I was with the service I got from Firebox.com. I placed an order late on Sunday evening (20/01/08) which was a birthday gift for my grandson. I couldn't believe it when the delivery man pressed my intercom this morning at 10.30am to say he had a package for me, which of course was the gift I ordered from yourselves. I was really amazed at the speed this order was completed in, plus the packaging inside was excellent ensuring that no damage would harm my gift. All in all a wonderful service, and I will certainly be using Firebox.com again in the future as well as telling my friends about it. The tracking service is also an excellent feature, giving you peace of mind, all in all I'm very happy....................... Here's hoping my 9yr old grandson is happy with my choice of present for him.........Hee!"
Robert Wheeler - Jan '08

"Words cannot say how impressed we are with your company. Thank you Firebox - you are the tops!"
Gill & Tony - Jan '08

"Happy New Year to you all. Just wanted to thank you for your efficient service. I found the ordering process on the web easy to follow and got my order when promised. This is much appreciated especially being so close to Christmas. Thanks Very Much "
Baljit Chahal - Jan '08

"I am really impressed with your service. My son is delighted to have a replacement gun, and this one works fine, much to his sister's disgust.... I have ordered several items from you in the past and I will carry on buying from you with such a good service. Many regards and a happy new year."
Donna Lewis - Jan '08

"I just wanted to say a big THANKYOU for such brilliantly efficient service! "
Kirsty Warren - Jan '08

"I am just emailing to thank you for such a good service, you provided my products in good time and at a good price. Have a good 2008. "
Ruth - Jan '08

"I just want to say a really big thank you to all at Firebox, for your amazing efficiency and speed of delivery. I ordered last Friday, and my box of boy's toys came on the Saturday morning. Now I call that superb. Many thanks and Happy New Year to you all."
Wendy Turner - Jan '08

"Thank you very much for your excellent service; I will certainly use you again in the future."
Maribel Jimenez-Lopez - Dec '07

"Thank-you for this order, it arrived this morning which is less than 24hours after it was placed. Amazing speed compared with our Amazon order this year which took nearly three weeks!!"
Liz Orchard - Dec '07

"I don't really like giving top marks in any survey - but was unable to fault you even though I tried ! Well done you - keep up the good work. Excellent service, exceptionally quick delivery, and courteous friendly customer relations staff. Problem solved !! Will definitely be back next Christmas if not before! Thanks."
Peta Allen - Dec '07

"You have by far the best online customer service team I have ever dealt with. It's a credit to you. Merry Christmas to you."
Gemma Thomson - Dec '07

"I just want to add it was a pleasure dealing with your company and your eagerness to help without any quibble. It is a very refreshing attitude and a joy to do business with you. I will definitely use you again and will highly recommend you Cheers and A very Merry Christmas to all. PPS. The helicopter is brilliant (it may not make it's final destination and remain one of my toys)"
Elaine Simpson - Dec '07

"I felt the need to write to congratulate you and your team on an astonishing customer experience. I order from Firebox from time to time and have done for several years. My Christmas gift list often comes from Firebox’s extensive catalogue. This year, I hadn’t got round to ordering until yesterday so decided to use express delivery to get the goods here during the week. First of all the stocks you hold made my selection easy – yes there were one or two items which I would have ordered had they been in stock but all are clearly marked. Secondly I was offered a Monday (today) delivery which I thought was a mistake – hence my query to your team (see attachment). And finally the goods arrived before 9am to give me the rest of the day to do other things. In my view, you have certainly raised the bar – and now my expectations! Absolutely superb service. Thanks once again, "
Bryan Phillips - Dec '07

"Just like to thank you on such a wonderful service! You always hear about the complaints and never about the good stuff. I ordered a cup on the Thurs 20th December and arrived the next day (you must have Superman working for you). Unfortunately, the cup had a crack in it. I rang customer services and I was told that my item would be replaced and delivered the very next day, and it was. How Fab! Even the guy I spoke to told me he had no hold button and offered to sing instead, I told him I wasn't that cruel. Thank you for such a stress free Christmas, I have and will be recommending you to all my friends and family."
Katie Bell - Dec '07

"I ordered a few last minute christmas presents from your website yesterday and I'm just emailing to tell you how impressed I was. I ordered at about 1pm yesterday and they arrived before I was even awake this morning at 8am! The presents look fab and I'll definitely be ordering from you again. The Haribo was a nice touch too, you don't get that with Amazon! Keep up the good work!"
Laura Hall - Dec '07

"Just wanted to say you guys are great! My package has made it to Hong Kong already! 2 days, I can't get local post that quick. The girls in the office and I also wanted to thank you for the sweeties - nice afternoon snack. Thanks and I can confirm that you are indeed the best for Christmas and indeed any other time for that matter."
Paula, Hong Kong - Nov '07

"I just wanted to say how fantastic your service is. The professionally packaged parcels with the personal touch of a note or sweets is really nice. The website is excellent and I have recommended you to numerous friends. My only criticism is that I could have done with more products to choose from! Amazon charge too much postage and have become unreliable and have subbed out to many of their services to unscrupulous traders so I won't use them. I look forward to again doing lots of my Xmas shopping with Firebox next year. Best wishes"
Catherine Garel-Jones - Nov '07

"I just wanted to say thank you for making the whole process of returning my faulty duck & getting a replacement so easy. I am very happy with the service I have received from yourselves and will not hesitate to recommend Firebox to anyone & everyone. Thank you again "
Daryl Main - Oct '07

"It's customer service like this (and the great products) that mean I'll continue to shop with you AND recommend you to my friends! Many thanks :-)"
Kay Coleman, Middlesbrough - Oct '07

"I am not quite sure how to rate your service online. I placed the order for the Instant Music Ripper on Friday around 4 p.m. and selected the Saturday option, although I admit I was sceptical about such a promise. Imagine my surprise when the delivery arrived at 10.30 a.m. on the Saturday morning. Most other retailers I have used would probably still be hunting through their warehouse and strolling down to dispatch with the items by the time this delivery was made. Thank you for living up to your promises and providing a proper customer service which is so hard to find these days. P.S. Thanks also for the fun gums friendship rings although, unfortunately, my wife was around when I opened the package. Alas, while I was still stunned by the delivery speed the rings were devoured all but one. "
Bruce Rennie - Sep '07

"This is just an email to say thank you for the service. I am so impressed because, frankly, every company under the sun seems like they don't care about me, but in almost exactly 24 hours you manage to get an Order to my door. If every company were as good as the service I received from you, well.... I would be this happy all the time I suppose! Anyway, I hope it's good to get an email thats not a question or moan, thank you again."
Matt - Sep '07

"I just wanted to write a note to say thank you very much for the EXCELLENT level of service I have experienced. You have really exceeded my expectations is trying to get my parcel to me. This is a very refreshing experience in comparison to some online sites. Well done!"
Claire Yellow, Ashtead, Surrey - Aug '07

"I'd just like to take this opportunity to let you know that I'm very impressed with your service. I've used you several times over the years and the transactions have always gone very smoothly and very very efficiently, and I'm always kept updated. I can't remember a service that I've been so impressed with. In fact I don't think there has been one. So Thank you very much :-) "
Najma Shafi, Berkshire - Aug '07

"I would just like to take a little time to express my total and utter satisfaction with your service. Having worked in retail myself (although not an internet based company) I'm well aware of a customers willingness to relay dissatisfaction to a company but "blood from a stone" like unwillingness to bestow any kind of gratitude upon a company. I would like to break this (not quite as inevitable as we all thought) cycle. I would be the first to admit that i am without doubt an almost mind bogglingly poor present sender. But my affliction has (in no small way) been aswaged by the good people at Firebox. Not only is the range of products on your website second to none but the level of service you provide "post sale" is also universally excellent. At no point have i been in any way dissatisfied with any part of my buying experience with Firebox. I have, and will continue to, recommend thoroughly and to an almost annoying degree your website to my friends, work colleagues and at times random people on the street! Thanks again."
Matthew - Aug '07

"Good morning, the postman arrived at 8.00 today together with a delivery of the Candy Grabber for our Grandson (and his father). Thank you for the very excellent service."
John Burchell - Aug '07

"I am more than pleased with the product and the service of Firebox. I usually don't have positive experiences overall but the staff from your company has been helpful, pleasant and very accommodating. I really appreciate it immensely. You definitely have a customer for life."
Megan Thomas, Londonderry - Jul '07

"My online voucher didn't work when I ordered the product and I sent an email asking about it. I received a reply within 2 minutes to say I would receive a refund to the value of the voucher on my credit card within a few days -fantastic customer service! I was/am really really impressed! "
Danusia Jolliffe, Maidenhead - Jul '07

"Dear Firebox, I am really impressed with your service !! I ordered a gift for my daughter at 3.08pm yesterday (7th June 07) You confirmed receipt at 3.08pm. You detailed packing at 3.13pm. You despatched the order at 5.55pm and gave me full details of courier and a tracking option. The gift arrived this morning in perfect condition at 8.48am ! There was even a card with personalised message and a pack of free sweets in the box ! I am speechless !"
David Hatton, Cheltenham, U.K - Jun '07

"Just an email to thank you for fantastic service! I've received my order today (which arrived incredibly quickly) and it's 100% spot on! I'm well impressed! Thank you for making Xmas shopping surprisingly painless!"
Helen Langley, Bristol - Jun '07

"I would like to thank you very much for your excellent service. I will definitely use you again."
L A Spencer, Hertfordshire - Jun '07

"Thank you so much for the speedy dispatch of this item - it was delivered on Monday. I am delighted with the product, your website, and, most of all, with your excellent customer service - courtesy and speed - fantastic!!"
Jan Cross, Chester - Jun '07

"Just to say thanks for some great service. My daughter saw the "voodoo charms"in the catalogue and as her birthday was a few days away I decided to order them as a surprise, not expecting to get them in time for the day itself. Iordered them Thursday morning, they arrived Friday and they were opened by a highly delighted daughter on Saturday morning! Thanks for that."
Carol Cheetham - May '07

"I just wished to write to say thank you so much for processing my order so quickly. I only ordered the item yesterday and it has arrived this morning already. The item was well packaged and exactly as described. It is wonderful to be able to order something and have it processed and despatched so quickly. Keep up the excellent work."
Alison Hart - May '07

"I would just like to say congratulations on running such great customer service for a website of this sort! Ive had a few orders in the last few days and am really impressed with speed and quality it was processed. Also just had a complicated order which was dealt with much faster and easier than i expected! Thanks ! "
Nicola Higgins - May '07

"Received within 24 hours of ordering.....thank you so much for your excellent service."
Brian Nelson - Apr '07

"I just wanted to tell you what a wonderful service Firebox has provided me with. This item (Playdock Z500) is virtually impossible to get in the UK unless you wait 6 to 8 weeks. Firebox (you) responded to my email almost immediately to tell me it was in stock. I ordered it Tuesday and got it at 9.15 am the following morning. Although the box was slightly damaged, the actual packing was fantastic and it works like a charm. The process of buying it itself was a pleasure, with your emails being kind and courteous and very fast. I, like the idiot that I am, had only inputted my work address so you rang me to ask me my home one (again some 30 or so minutes after order was passed). I got email after email telling me exactly what my order was doing and that was absolutely fab. I will also tell my colleagues at work and friends what a superb service you provide and as I am the first one to moan about bad service (plenty to moan about). I have to be the first to point out when a firm is excellent. Yours certainly is."
L. Saletto - Apr '07

"I ordered an Evel Knievel toy on Thursday night. It arrived first thing Saturday morning. Not only was I delighted with the superb "King of the Stuntmen", I was extremely impressed with your service. I will not hesitate in using you again or recommending you to my friends. Thank you for your excellent service and for reminding this 36 year old that The Evel Knievel Stunt Cycle was, and still is, the finest toy ever made. Feel free to use my comments anywhere on your site. The more people know of your brilliant products and service, the better. Thanks once again."
Mark Armstrong - Mar '07

"This was the first time I had ordered from Firebox as I was going to order from I Want One Of Those.com but the product was out of stock.. I truly cannot stress how EXTREMELY impressed I was with the entire service. I was literally shocked how quickly my order arrived. I ordered the plane on Wednesday and with the basic standard post option it was delivered to my door mid Thursday. I was just so pleased with the whole process. Very good use of packing a fragile product like my plane with branded air pockets. I have genuinely recommended your site to many friends already and would definitely do business with you in the very near future. It makes a nice change when a company using the internet as a distribution channel can managed to provide a top notch service. Keep up the great work."
Ben Mohamoodally - Mar '07

"Thanxxxxx to all those involved in processing & dispatching my order of 'Love Tokens'. I've never known such swift service. The quality of merchandise in it's cute red velvet bag is top notch too (well done the buyers)! The Love Tokens will make ideal wedding gifts for my friends 'who have everything"! I look forward to your next original gift idea. Keep up the good work!"
Colette, Liverpool - Feb '07

"Excellent, brilliant. amazing truly genuine service. What else can I say? I ordered my PicooZ Helicopter on Friday afternoon and it was delivered at 0830hrs on Saturday. This was brilliant and is the best service I have ever received when ordering goods over the internet. You have definitely been bookmarked and your range of other products looks brilliant "I shall return"."
Graham, Alcester - Feb '07

"Firebox' delivery and service. This time I am actually totally speechless, honestly. I allowed a week for delivery for an item. Therefore I ordered 3 items on Friday afternoon at 3pm (approx). Therefore I was expecting to see it somewhere around Wed/Thurs. I woke up on Saturday morning (yes the day after) to the package on my door - I have used Firebox many times before, this is the reason why i come back. Fantastic products, fantastic service. You guys / girls have done yourself proud!!! "
Mike Parsons, West Sussex - Feb '07

"You guys are awesome! I received my orders from the UK faster than I receive them from the other side of Houston!!! Thanks for supplying fun tech toys in a timely manner!"
Paula Taggart - Dec '06

"I would just like to say a big thank you to you all. I was so impressed how quick I received my order and thank you for the little bag of sweets, a nice little gesture. It's very unusual that we get good service these days, and all we normally do is moan about companies, that is why I thought I would like to say THANK YOU once again!"
A Rowe - Dec '06

"I'd just likes to say a big thanx to everybody at Firebox for getting my order to me so quickly, that's half my Xmas shopping done!! Thanx again, oh and thanx for the sweets they were delicious!!"
Russ Watkins - Dec '06

"I would just like to say thank you for an excellent service. I have, today, received my order after only ordering it Sunday evening. What a shame that a few other companies are not capable of such a professional service."
Nicola McMurry - Dec '06

"Just a quick note to say I'm very pleased with the service. Delivery time was exceptional - particularly at this time of year, and the quality of goods ranged from very good to fantastic. Keep up the good work."
R Scannell - Dec '06

"I just wanted to say that Firebox is by far the best internet shop I have ever used. I received my order today and am very happy. All round great service."
Gemma Milne - Dec '06

"Many thanks, my order arrived this afternoon. The items are all excellent and I would like to thank all at Firebox for your first rate service and communications."
Malcolm Bray - Dec '06

"I would just like to say a big thank you for your excellent service. The gift I ordered has arrived and I have been informed of its progress since ordering, both by email and phone. I admit to being wary of ordering two weeks before Christmas from a company I hadn't previously heard of, but will have no hesitation telling my friends about you. Many thanks and Happy Christmas to all!"
Anne Goldsmith - Dec '06

"You're always fast, but that was really fast! I placed several orders with different companies yesterday, but your lightning-fast delivery beat the lot yet again. Thanks a lot (I liked one thing so much that I'm going to order another) and thanks for the sweets too, which I'm ashamed to say I've eaten already! Keep doing what you're doing because it's superb and have a Merry Christmas! "
Jill Burgess - Dec '06

"My order has arrived and it's a super quick service, and everyone in the office is laughing at the Duck Fadar! I think I have successfully converted approximately 20 people to the ways of the Firebox!!!! Keep up the supduperstupendous work! "
Susanna Hinton - Nov '06

"I have received my parcel and would like to thank you for your excellent service - can't belive how quickly it has arrived. Very impressed!"
Linda Dawes - Nov '06

"Many thanks for super fast delivery-less than 24 hrs from order to receipt! Very impressed!"
Anna Harvey - Nov '06

"I have used your website several times now and I just wanted to drop you a message to say how fantastic I find both your website and service. I have ordered several items in the past, each item is always delivered securely and packaged to the highest standard. The icing on the cake is the speed of delivery... Amazing! So keep up the good work and I will continue to enjoy your service, regards to the rest of the team and although this may be a tad early... Merry Christmas! "
Glen Russell - Nov '06

"I would just like to say a very big thank you to everyone at firebox. I placed my first order with you on Tuesday 21st Nov. at 11.30.a.m. and it arrived at my door this morning at 9.00a.m., thats less than 24hrs. now that is what I call service!"
Lizz Bowker - Nov '06

"Hello Firebox! Thanks for your very promt delivery, you have made my grandson's Christmas a very happy one. He will be really chuffed when he opens his present on Christmas Day. Thanks again, I have told all my work mates to use this site!"
Beryl Thomas - Nov '06

"Just to say many thanks for sending out the items so promptly, brilliant service! Thanks."
Susanna Dalton - Nov '06

"Fantastic! I ordered some stocking fillers from your website yesterday morning and they arrived this morning. Great service."
Nadine - Nov '06

"I cant believe how quick the order came. What a company. Thank you very much, everything was great. I will use you again."
Yvonne - Nov '06

"I ordered some presents for Christmas from your website, the service I received was amazing. The delivery was next day, wonderfully packed. I do a lot of shopping on the internet and your company is the best one I have ever used. Congratulations to all your team and I definitely will be using you again!"
Amanda Carter - Nov '06

"Thanks very much for keeping me so well informed about my order! It arrived really quickly and I am so pleased with all the items I purchased! "
Jennifer Windmill - Nov '06

"Just a quick note to say thank you for the speed and efficiency. If all companies were the same life would be so much easier."
Lorraine Mansfield - Nov '06

"Would just like to say thank you for such a speedy service. Ordered Sunday teatime and delivery 8.30am Tues morning. Well impressed, would definately recommend. Well done!!"
Michele Dobson - Nov '06

"Wow!!! What an excellent service, I ordered my goods at 4.30pm yesterday and they were on my doorstep at 7.45am this morning, what can I say? I will be recommending you to everybody I know!"
Sue Chapman - Oct '06

"I just wanted to say a big thank you, I placed my order yesterday afternoon and it arrived with me at 10am this morning, very impressed especially as I live in the highlands and normally parcels take several days."
Gail, Fort William - Oct '06

"Blimey! Ordered less than 24 hours ago and its here already. Excellent service! Many thanks."
Martin Powell - Oct '06

"Thank you all for the VERY FAST delivery of my order. It couldn't have been faster myself if I had gone to a shop and bought the stuff over the counter!!!! I ordered on Friday afternoon and the parcel was here on Saturday morning, in plenty of time for one of the items being given as a gift on Monday morning!!!! I hadn't even had time to go and buy a birthday card or wrapping paper. THANKS FOR A BRILLIANT SERVICE. Its nice to know that it still exists. All the best to everyone involved!"
Val Kane - Oct '06

"May I take this opportunity of saying how impressed I am with your prompt and efficient service. I look forward to dealing with you again. Many thanks."
Alison Hall - Oct '06

"Just a quick note to say I am totally impressed with your website and delivery. The order I placed yesterday at 11.11hrs, was delivered first thing this morning. Amazing! Well done and keep up the good work."
Barrie Rose - Oct '06

"Cheers, parcel turned up today. I only ordered it yesterday afternoon. You lot are awesome. Thanks for the freebies, nice touch. You're the best shop on the Web by miles!!!!"
James Andrews - Sep '06

"Hi I just wanted to congratulate you on the most efficient service I have ever received from an internet based company. Having 2 children I tend to shop online at least once a week, even more so when birthdays and christmas are near. I ordered a 'Candy Grabber' yesterday afternoon, imagine my surprise when the delivery man just knocked at my door at 9.30am. I can't believe that I could order something online at 2.00pm on Wednesday and it is in my possession 9.30am the next morning. I will most certainly order from yourselves again in the near future and will most definately tell all my friends about your fantastic service!"
Mrs Colette Swindells - Sep '06

"I would just like to say thank you for providing such high quality and efficient service! I ordered 3 items yesterday and they arrived to me this morning, well packed and in perfect condition. I am extremely impressed by your wide range of products as well as your exeptional service and shall be recommending you to all my friends. Congratulations on producing a brilliant business from start to finish!"
Claire Bassill - Sep '06

"I congratulate you on your amazing efficiency. I ordered the Brain Trainer yesterday and it arrived in the post today! This is service beyond the normal expectations, which I will mention to any friends who may be interested in ordering from you."
Alan Stout - Sep '06

"Just to advise you that my order from FIREBOX arrived first thing this morning. Talk about a rapid dispatch! It was great to receive the item I ordered as well as two 'bonus' items in-so-much as a pack of 'juicy lips' fun gums and the 'Perplexcity' puzzle cards, no doubt I shall be straining my cerebral cortex over them while I'm supposed to be relaxing on holiday! Very many thanks for your messages, confirmation of details and high level of customer service. I will most definitely be using your company again and have no hesitation in recommending your services to friends in due course. Mind you, on second thoughts, I'll probably hang back from telling all and sundry about your products as I don't wan't everyone knowing where I can source 'unique' gifts in future! Thanks again for the superb service you have provided."
Al Dunaway - Sep '06

"I ordered 2 of your very nifty PicoZ helicopters. Low and behold my amazement when they arrived (with free Perplex City cards and sweets!) less than 18 hours after order and that was to Northern Ireland!!! Anneka Rice couldn't have got them here any sooner in her own chopper!!! Once again Firebox has beaten their meagre competitors to a pulp and anyone needing lessons on customer service should forget about paying idiot 'life coaches' to tell them where they are going wrong and pay your award winning website a visit! Many thanks from a very happy customer!"
Christopher Ferris - Aug '06

"Thanks for being great. I have ran into a lot of very poor companies recently trying to buy pressies for my husband from those that have no record of my order to just down right rude customer service. However Firebox have been GREAT!!!! you have kept me up to date at every step and delivery was speedy. Thank you thank you thank you. I love shopping and you have restored my faith, I look forward to spending with you again soon!!"
Claire Randall, Ashford - Jul '06

"Awesome! My order arrived less than 24 hours after I placed it. Now we're all in the garden having a shooting match. Never been more impressed by an online shopping experience. Thanks!"
Jane Bowland - Jul '06

"All I can say is WOW! That is some great service! Even someone phoning me! Amazing!"
Mark Harris - Jun '06

"Just thought I'd drop you a quick line to say thank you for brilliant service every time! Your site has something for every occasion and makes buying for the most awkward of people a pleasure. Delivery is never a worry as its so easy to track my orders - not that I need to when I receive handy updates all the way!! Will definitely be recommending you to everyone I know. Keep up the good work! Thanks again!"
Lisa Pye - Jun '06

"Just scanning your fab website which I buy stuff from time to time – you come in handy for ‘original’ wedding presents. The Voodoo Knife Stand is on the cards later this year and The Gazillion Bubble Machine planned for Xmas 2006! But just to say I love the idea to use children’s pics for your company management profile – brilliant! No other company I have seen does that and it makes shopping with you that more personal and fun! It would be great to see that idea used for other companies in Britain!! I really like the windows media files for viewing products…this really helps in making a decision. Keep up the good site Firebox!"
Richard Hopley - Jun '06

"I felt compelled to write this email to say how impressed I am with Firebox.com. I placed an order for the Voodoo Knife set yesterday at 2pm. It arrived at 9.15 this morning, and I only paid for standard delivery. Absolutely fantastic and now everyone in the office has seen how outstanding your service can be too. Cheers, well done and keep it up! "
Alice Hilton - Jun '06

"I received the above order for a Tamagotchi (version 3) yesterday. I just wanted to say thank you for your excellent service! My daughter was so pleased that it arrived so quickly. This is the first time that I have ordered from Firebox, and I will have no hesitation in ordering from you again. Everything from ordering (via phone), packaging and delivery were first class. Thanks again."
Elaine Brunyee - May '06

"Everything was seamless, easy and no hassle at all. You did what you said you would do and more and I was kept informed at all times. Great service. I'll be back."
Peter Harrington, York - May '06

"Just a quick note to say I was very impressed with the speediness of your delivery, and very happy with the products. You probably get people moaning at you all day (I am in sales as well!) So just thought I would send you a note of appreciation. I will use Firebox again!"
David McGee - May '06

"I am over the moon. I contacted you yesterday afternoon and have already received my order... Wow, what a great service you give! Your service the last time was great, this time is absolutely brilliant ! Many thanks to all of your staff, you are all a great credit to your "TOP-Company". Thanks for "Fun-Gums". Will definitely order from you again, bye for now."
Dave Harding - May '06

"Thanks again for dealing with me, the package arrived promptly and in perfect condition. Also, thanks for the sweets. I will certainly plan on using Firebox.com in future!"
Mark Frain - Apr '06

"I've bought the odd gift from Firebox. It's always one of my first ports of call when the Xmas panic starts to set in. What I like about Firebox are the range of unusual gifts and excellent service I've always received. I hope you'll share my email with the Firebox team - I know you guys probably don't get as much praise as you deserve from your customers. I really want to thank you for making my life easier because I HATE SHOPPING!!!"
Mark Taylor - Mar '06

"Abso Fabbo, the Soundbug is just perfect for taking abroad, for using with my MP3. I've been testing it on various object d'audio (made that phrase up). Best performers so far are: 1. melamine picnic plate 2. a huge mirror 3. the lid of the toilet seat (firmly closed). Worst performances were given by sticking it onto: A. Leylandii Bushes B. Jade Goody c. My Rubber Duck. Had loads of fun with it..and also the 6 in 1 Sonic Plug In. Brilliant piece of annoying frustrating amusement.Thanks again!"
Jon Harper - Mar '06

"Thanks for speedy delivery of my lovely cushtie cushion..amazing..and free sweets too - always appreciated!"
Jo O'Brien - Mar '06

"Customer service like this is what guarantees return customers -- Firebox has now been added to my list of "trusted" online stores!"
John Cullen - Mar '06

"Just to say a huge thanks for all your help recently. We bought a portable dvd player from you for our daughter for Christmas. Unfortunately it was a bit unreliable so we called you. Your folks on the phone were first class. They were very helpful - and their manner didn't suggest there'd be any problem sorting it all out - and there weren't. They asked us to call back if the problems continued. They did, so we called. They told us to send it right back - and within a few days a new one had arrived. Much to our daughter's delight. You were recommended to us by a friend - and the website is terrific. On top of that, your service was top drawer - from ordering it, to replacing it. I'll certainly recommend you to my pals. Many, many thanks!"
Dickie Davis - Mar '06

"Just a quick note to say how pleased I was with your service: quick, efficient and hassle free! At least some firms are getting it right ... Thank you."
Georgia Burt - Mar '06

"Thank you so much - placed my order yesterday afternoon and received it this morning - couldn't believe it!! Brilliant service thank you."
Frank - Mar '06

"May I take this opportunity to congratulate your team and your company in general on the excellent service that I received after purchasing a product from Firebox.com. Having placed my order late last Thursday I was not expecting to receive the delivery until the beginning/middle of this week! To my complete shock and delight not to mention surprise the delivery was made on Saturday midday! As I said I really just wanted to thank you and your company for being a credit to internet commerce! The entire service from browsing, payment and delivery could not be described as anything less than first class and entirely user friendly! This was my first purchase from Firebox, and it certainly will not be my last, I look forward to buying from you again in the future."
Paul Vinters - Mar '06

"I would just like to say thank you for the brilliant service and friendly help. I will certainly have no hesitations in using the company again. Thanks! "
Rebecca Kattenhorn - Mar '06

"Just to say congrats to your team. We were given a toy from you for xmas, returned it unopened to swap for something else. Your team contacted us almost immediately and within a week, we have the much wanted mathmos aduki light rather than the not-so-wanted idog. The service we received was second to none, a credit to the company and you will be praised to all our friends. Thanks! "
Anne Robertson - Feb '06

"You guys are great, I recieved my package this morning and very happy! Thank you."
Aimee Jones - Feb '06

"Thank you for such great and efficient service! It's a real rarity these days and I feel compelled to compliment you."
Ruby - Feb '06

"Hi there I didn’t know quite who to email about this but I just wanted to say how impressed I am with your delivery times! I purchased a pack of mini-whinnies yesterday afternoon and have got them already this morning. That is great service and neither words nor expletives will suffice to tell you how impressed I am! My wife is going to love these and the free pack of sweets! Thanks again you’ve made her weekend (and probably mine too!) "
Rob Walker - Feb '06

"Good Morning, Just to say thank you for the service (excellent as always) I received recently. You had tried to deliver for the next day, as my order was sent just after the 4.00pm cut-off time. It was only the courier getting the parcel mixed up with their depots that prevented the next day delivery, and someone kindly called me to advise of this. Many thanks!"
Vicki Bradburn - Feb '06

"Received today 21st February, excellent service, well done and thanks!"
Barbara Newman - Feb '06

"Thank you very much for such a fast and superb service. Received my game today and will use you again. Thanks!"
Tina Cowin - Feb '06

"Order received. Excellent service!!"
Barrie Anderson - Feb '06

"Just to say thank you for dispatching my order so quickly. It arrived this morning and I am very pleased with it. I am sure that I will get be able to get a more comfortable sleep when flying. Many thanks. "
Val Parker - Feb '06

"May I thank you for your efficiency - most impressive. My order has already arrived this morning. "
Helen Hawke - Feb '06

"The coffee maker arrived on Saturday morning, and it's really great. I can't recommend it highly enough. It makes the smoothest coffee I've ever tasted. Wonderfully quick service from your company. Thank you!"
Jan O'Leary - Feb '06

"Hi, just a quick note to say this is the best company I have ever dealt with over the net. Not only is the site easy to navigate and your payment process quick and simple, I am astounded at the speed you get the goods out of the door. I have ordered twice in the past week and both times received the goods the next day both times - you are a credit to on line shopping and your site is fab - I am telling everyone about it - bravo."
Alison Jones - Feb '06

"Just to say thank you for the service (excellent as always) received recently!"
Vicki Bradburn - Feb '06

"Wow! A rare quality in today's society, a friendly, helpful and happy sounding customer services representative. I will definitely be using Firebox again. Thanks."
Yin Yin Ohn - Feb '06

"Hi Firebox, placed my order for a Shinco portable dvd player about 10.00am Wednesday, it arrived 9.00am Thursday. I had three e-mails about it, the deal was great, the kit is superb, all that and a packet of sweets as well. Fantastic customer service! Thank you."
Brian Myers - Feb '06

"Just wanted to let you know how impressed I have been with your level of service. I ordered items yesterday afternoon and they were delivered at 8am this morning - well packaged and excellent quality. Thank you!"
Louise Dop - Jan '06

"Can I just thank you for such a fantastic SUPER FAST professional service. I only ordered my stick people yesterday at around 11am and they arrived today. That's a ridiculously fast service and you kept me informed all the way. I think all Internet business' or any business should use you as a yard stick of what a business should be run like.. Excellent, well done and thanks!"
John Young - Jan '06

"Just wanted to say thanks for the easy, fast service. Recieved the goods this morning with a bag of sweets as a bonus! Thanks very much."
Emma Barber - Jan '06

"Hi, recently when I was back at home (on leave from the Army) I was on your site, and found the Wildsling Water Bomb Catapult, I thought this could be a right laugh with the lads back on camp. We live in blocks, that are just across the road from eachother and decided to start a war with Wildslings - Ha Ha. It was all going ok, until disaster struck! I ended up launching a water bomb at full power, and ended up smashing a DOUBLE-GLAZED window !!! Couldn't believe it. Now, I've got to pay for the damage when the bill arrives. Fancy helping towards it - Ha Ha ! Thanks anyway, we had a right laugh. We also went a bit over board, and sat at each end of the corridor with a sling each, and tried to hit and HURT eachother. That was funny too."
Anthony Harvey - Jan '06

"I just want to thank you for extremely good service and prompt delivery! I made an order (my very first with Firebox) for the Sensible Soccer Plug 'N Play games console yesterday at 2.30pm, needless to say it arrived before 9am this morning - now that's what I call service! Many thanks, I will be using Firebox again without a doubt."
Ian Garner - Jan '06

"Very fast and efficient. Can't wait to open the box and hope I am as pleased with the contents as I am with customer service!"
Nicola Collyer - Jan '06

"I would like to say that I have found the entire process of dealing with Firebox totally exceptional on all aspects. From navigating your site to finding my product, purchasing it through to receiving delivery. Everything has been second to none. "
Baz Bonner - Jan '06

"Dear Everyone at Firebox.com! Once again I feel moved to write and congratulate you on your fantastic service, so quick, top class service and as always excellent Christmas presents. Hope you all have a lovely Christmas and very many thanks again!"
Sally Powles - Dec '05

"Dearest Firebox Nutters I love you. You are my true Chrimble heroes and Santa definitely should be plopping down all your chimneys as you have all been very good boys and girls this year. Thank you, Merry Christmas and have a Fabulous Firebox 2006!!! "
Alison Macpherson - Dec '05

"I placed an order last week with some stuff that was in stock and some stuff that was pre-ordered. The stuff that was in stock was here days ago and some of the pre-ordered stuff is through too. Just brilliant! What can I say other than that the site is brilliant and the customer service is second to none. The site is full of fantastic, different things which sorted a lot of my Christmas shopping headaches. The customer service is superb as I made a couple of phone calls and your staff are just excellent. So full marks to you all. I shall certainly be using yourselves again. Merry Christmas to you all! "
Abi Rogerson - Dec '05

"Merry Xmas to you all - just wanted to say what a great job your doing! I've ordered a few things and, even when I had to return one and get a replacement the whole thing was handled efficiently. I even like your on hold message, and arrived just in time for me to deliver it to my friends kids. Meltdown was a great success and rapid fire pistols have been in constant use by kids and adults - lots of fun!! Wishing you all the best for 2006 - keep up the good work."
Debbie Hall - Dec '05

"Just a quick note to praise your company for the best Customer Service I've received all year! I placed an order yesterday afternoon (after the 2pm cut off) for an Atari 13-in-1 Two-Player Paddles. The system generated response told me to expect it Friday (tomorrow) morning between 9-12am as I had opted to pay for the Express delivery and this was the earliest delivery date available. Now this is not an email praising any one individual but your whole team, as I was AMAZED to be woken at 8.00am this morning by the City Link guy with my Atari 13-in-1 Two-Player Paddles! 25 hours early, 2 working days from Christmas! AWESOME! Keep up the good work! (And thanks for the sweeties! Nice touch!)"
Jamie Fisher - Dec '05

"Hi again! Just wanted to say your customer service is amazing! It's a shame you can no longer get that level of customer service in high street stores! Merry Xmas and a happy New Year to you and all of your staff! "
Mark Hadlow - Dec '05

"Thanks for an excellent speedy service. Less than 24 hours from ordering to receiving the goods. I can't wait to use the chocolate fountain on Christmas Day."
Les Thompson - Dec '05

"You continue to be simply the best online shopping experience I have ever encountered (and I am not just saying that. Not to mention exemplary customer service standards that other companies can only wish to aspire to.....and sadly fail. Cheers guys and girls!"
Neil Cottee - Dec '05

"Hi! I would just like to say how thrilled I am with my purchase. I bought the Shinco 7" (bargain) Portable DVD Player and it is fab..but not as amazing as your customer service. I dont tend to go for all out praise but credit where it's due..You guys are the best! Let's hope you go from strength to strength. (Amazing what complementary sweeties do to a girl!)"
Sarah Dudley - Dec '05

"Recieved this morning, well within 24 hours of ordering. Outstanding service!"
John Robinson - Dec '05

"Thank you so much for my two orders. What brilliant customer service! I really appreciate it. Wishing you a wonderful festive season. "
Clea Davis - Dec '05

"My order arrived safely today. Thank you for such excellent service. "
Stella Macpherson - Dec '05

"Hello Firebox! Many thanks - how efficient - they arrived on Friday ! Wishing you a happy festive Christmas and New Year."
Cherry Lincoln - Dec '05

"Merry Xmas to you all - just wanted to say what a great job you're doing! I've ordered a few things and, even when I had to return one and get a replacement, the whole thing was handled efficiently. I even like your on hold message, and they arrived just in time for me to deliver it to my friend's kids. Meltdown was a great success and the Rapid Fire Foam Disc Shooters have been in constant use by kids and adults - lots of fun!! Wishing you all the best for 2006 - keep up the good work."
Debbie Hall - Dec '05

"Just thought I'd congratulate you on your service !!! I wish all mail order retailers were as good as you. I'm so impressed, I'm sure my 19 year old will be too this Xmas morning !! What do you buy the kid who has everything? (thanks to dad with big guilt complex and thick wallet- but that's another story !) Your website gave me loads of ideas and I'll be back for more goodies !! Thanks again, I'll be recommending you to everyone."
Marie Russell - Dec '05

"Dear Firebox People.... Just to thank you for your extreme courtesy and efficiency with handling my order. Extremely refreshing - outstanding service! "
John Gordon - Dec '05

"Dear Firebox Team, Excellent, accomplished, admirable, attractive, capital, certified, champion, choice, choicest, desirable, distinctive, distinguished, estimable, exceptional, exemplary, exquisite, fine, finest, first, first-class, first-rate, good, great, high, incomparable, invaluable, magnificent, meritorious, notable, noted, outstanding, peerless, piked, premium, priceless, prime, select, skillful, sterling, striking, superb, superlative, supreme, tiptop, top-notch, transcendent, wonderful. Just some of the words that accurately describe the service Firebox provide. I Received my order the very next day in perfect condition:) Opps, I missed one - Thank you. All the best."
Brian Selves - Dec '05

"Working in customer service myself I know how rarely people actually take the time to say thank you for good service - they're much more inclined to complain! Well, I felt I had to write to say how impressed I've been with Firebox.com recently. I've purchased items from the website twice in the last two weeks and both times been amazed with the speed of delivery. The first time I ordered an item at 3pm on a Friday afternoon and received the item first thing Saturday morning! Then again, I ordered something yesterday lunchtime and I have just received it! Absolutely fantastic! I've told all my friends how good your service is - and you can't get better advertising than word of mouth! Many thanks again, and keep up the good work!"
Sarah Price - Dec '05

"Just a note to say this is the first time I’ve used your catalogue. Due to chaotic family life et al I haven’t been to the shops at all this year and did all the Christmas shopping by internet last weekend AND……………….. it’s all arrived in plenty of time! Thank you so much for excellent service and great packing and delivery. Hope you go from strength to strength! Merry Christmas to you all, and thank you again!"
Siân Howells - Dec '05

"How on earth did you get my order delivered so quickly? I contacted you last night, and this morning here it is!! The little Christmas tree is gorgeous and I love it. Thank you so much. Kind regards and Merry Christmas to you all. "
Lesley Ellis - Dec '05

"This is the first time I have ordered from your website. You guys are really organised !! It is a pleasure buying from you. "
Martin Warr - Dec '05

"Have just received my order which I ordered on-line yesterday. Fantastic service! This is the second order I've had and will certainly use you again, and recommend you to friends."
Sandy Cocksey - Dec '05

"'Your shipping and handling is unbelievably fast. My friend received the package 18 hours after I gave the order! And I only paid an extra 2 pounds for express shipping within the UK! I have never seen such speed, neither in the US nor here (Turkey). Thanks for your speed as well!"
Jabagi Kok - Dec '05

"This is my second order from Firebox.com and I’m just writing to say thanks for your amazing service standards and head spinning delivery time. I ordered it yesterday via standard delivery, product came this morning via CityLink, and it's the Christmas season! I am shocked at how quick online shopping can be when it’s done through the right people. You guys are a credit to online shopping! Please show this E-mail to anyone involved with my order, I will be back! "
Jem Lawton - Dec '05

" Just had to say a big THANK YOU FIREBOX! for the excellent service you provided. Next day delivery during Christmas week thats just silly! Excellent packaging too. I must also mention the Firebox customer service team who were a great help. Hope you have a wonderful Christmas and thank you once again."
Mark Warrener - Dec '05

"I ordered an ariel puzzle of my in laws area and didnt expect it to arrive until after xmas, but to my pleasent surprise it arrived on the 23rd. It even said on your site that there was no way it could get delivered by Xmas and I was ok with that. It is so nice to find a company, let alone an online company that tries to keep their customers as happy as yours does. Thank you doesn't get said enough these days though everyone is quick enough to complain when something goes wrong. So to this end I would greatly appreciate it if you could pass on my heartfelt thanks to all your team and although you wont get this till after Xmas have a wonderful time and THANK YOU."
Malcolm Judd - Dec '05

"I've been meaning to write this for a while... I am a regular and long term customer of Firebox. I keep coming back because your products are inspiring and your delivery is amazing! I placed an order yesterday at 09:50 using your standard delivery and it arrived with me this morning at 09:10 - incredible! I've told friends about you and I know that they now order regularly (including stuff for my birthday!) and feel the same. Thanks very much indeed! "
Mark Mainwood - Nov '05

"Many thanks! A quick and painless procedure, you put other internet companies to shame!"
Martin Ingram - Nov '05

"I'm sure people are quick enough to complain so I thought I'd drop a line to thank you for the amazing quick response and delivery. Brilliant stuff and will definitely use you again. "
Alex Lovie - Nov '05

"Dear guys & gals at Firebox, Just wanted to say thank you very much for the super-speedy delivery of my i-Dog!! I've shopped with you a few times & have consistently been impressed with the standard & speed of the service. Your company is truely a one off - long may it continue!"
Liz Apted - Nov '05

"This is just to say thanks for your excellent service. I placed an order at about 13:25 on Thursday. This was acknowledged at 13:31. At 13:41 I received an email saying my order was awaiting packing and dispatch. By 15:00 you emailed me to say that my order had been dispatched using Royal Mail. I received my order at 10:50 on Friday.........EXCELLENT!"
Ron Eldridge - Nov '05

"Just a quick note to add to your customer reviews page.... I was absolutely astounded with your customer service! My order was placed late in the day and received the very next morning. I was delighted with the parcel and service. I have told everyone I know about the excellent service ... so I thought I'd better tell you! Keep up the great work!"
Jude Walker - Nov '05

"Just want to say that Firebox service is really outstanding! Great work, as always."
Richard Fairbairn - Nov '05

"It makes a nice change to receive such reliable and efficient customer service!!!! Thank you."
Jo Brady - Nov '05

"My parcels arrived yesterday morning and I am delighted with them. I will be using your service again and will promote your services to friends and family. "
Tony Cook - Nov '05

"Superb! Order was placed Wednesday pm and received it the next morning. Seldom do you find a company that treats it's customers with this much importance. Thank you for the wonderful service and I look forward to ordering from you again in the future."
Chris Chapman - Nov '05

"Thank you very much, order received this morning. Once again thank you for the excellent service."
Pauline Doe - Nov '05

"I was very pleased with my order and couldn't believe it came the next day, What a service! Thanks a million. One very happy customer, ps... thanks for the sweets!"
Anita Davies - Nov '05

"Guys - just a quick note to say THANKS!!!! The order arrived on Thursday afternoon [less than 24 hrs after I ordered everything] - What a brilliant service! I'll definitely be using you again. "
Mark Riddell - Nov '05

"Just to thank you for your splendid service - it makes shopping with you a pleasure."
Mike Fuller - Nov '05

"Hi, just like to say the last purchase from you was brilliant, the 20Q. BRILLIANTproduct delivered well, good presentation, I am well chuffed that I came across Firebox and will shop with you whenever I can. Top quality at affordable prices. Keep up the sterling service lads (and ladies),seasonal pleasantries and best wishes"
Gef Morgan - Nov '05

"Sorry to be so geeky about this, I've never written in to praise any service before, and 'sucking up' is against my very nature but - you excelled yourselves yesterday. I ordered a present for my 10 year old son's birthday at around 4pm on Thursday, and it arrived by ordinary post before 8 the next morning, beautifully packaged and I got to eat the complimentary sweeties! (He'll never know!) If you go in for this sort of thing, please feel free to publish this wherever, you earned it big time! Thanks alot "
Ken Evans, Matlock - Oct '05

"Hello, I must say I am impressed by firebox.com. I placed an order 2 days ago on October 12th. I received my package today already. It is stated on the site that for Europe it takes between 7 and 14 days for a package to be delivered. Well I got mine in just 2 days [I live in Greece]!!! Parceline, the courrier service you 're working with does an awesome job too. Anyway, thanks again. I will definately recommend you to my friends!!!"
Spyros Bourdoukis - Oct '05

"Hi Just wanted to write a note to say thank you for my delivery. I was really impressed that it got here in good time – especially as I had put the wrong email address in. I loved the pro-active approach from the guy who phoned me and spotted my error. It was a pleasure doing business with you!"
Rachel King - Oct '05

"Dear Firebox Team, I just wanted to say your service is "Super Smashing Great" sorry, spent too much time listening to Jim on my Bullseye in Your Pocket !! Oh and thank you for the sweets.. yummy."
Kathryn Armitage - Oct '05

"this is a very big thank you letter. the speed and timing of your delivery is amazing i placed an order at around 2:30 on monday and it was here by 11 the following day on standard delivery all the goods in perfect condition( i ordered a teddy bear - the one you put in microwave and a packet of love heart hand warmers) and even with a little packet of candy red lips hehe witch i thought was ace (shame i only got one lol j/k) i will be deffo be ordering more stuff in the near future. i noticed you sent me a summer catalogue does this mean theres gonna be a winter one :) with lots more amazing goodys cant wait to see what fireboxs version of a christmas tree is (will i be the mailing list to recieve a winter catalogue if there is gonna be one ). once again a huge thanks and your a great company. huge thanks sean ps maybe you should print this out and stick it on the staff notice board as a moral booster as your such a great company once again thanks :):):):):) one very very happy customer and hopefully a very happy mum when she opens her b day present"
Sean Bond - Oct '05

"It is a refreshing change to have customer service like yours!"
Jeremy Sperling - Oct '05

"Thank you very much for your swift service. I'm very pleased with the products you sent me and will most certainly be using your great site in future days to come! "
Karl Nicholson - Oct '05

"Order received this morning. Fantastic service. Thanks very much!"
Jane Lautrec - Oct '05

"Many thanks for the excellent service - I received it the next morning. I've recommended Firebox to a bunch of friends, and I know a bunch of them have bought stuff. Look forward to buying some more stuff off you for Christmas!"
Damian Skeeles - Oct '05

"This is a very big thank you letter. The speed and timing of your delivery is amazing. I placed an order at around 14:30 on Monday and it was here by 11:00 the following day on standard delivery. All the goods in perfect condition ( I ordered a teddy bear - the one you put in microwave and a packet of love heart hand warmers) and it even arrived with a little packet of candy red lips! hehe! (which I thought was ace). I will be defo be ordering more stuff in the near future. Once again a huge thanks and you're a great company!"
Sean Bond - Oct '05

"Just wanted to say thank-you & well done for an absolutely fabulous service. I placed my order on Monday lunchtime and received my order on Tuesday lunchtime!!! I was stunned, but in a good way!"
Liliane Myers - Sep '05

"I have got the parcel, it arrived this morning. Thanks for your ever fabulous service!"
Sarah Wilkinson - Sep '05

"Thank you very much and thank you for a very efficient service!"
Kate Dawson - Sep '05

"I would just like to let you know I have received my order today 15/09/05. I have been very pleased with the service you have given, and for the replies to all my emails. I'm very pleased with my order, and think my boyfriend is going to love the Tanks."
Caroline Kamp - Sep '05

"Just had to email you to say how astonished I was with the speed of my order. I ordered the Chocolate Fountain yesterday and it arrived before 09.30 this morning (the very next day)! Thank you so much. What a fantastic service!"
Steph Hutchison - Sep '05

"I am just writing to say a HUGE thank you for such prompt service! The order arrived safe and sound in a very sturdy box and so quickly. You've made one child a very happy one. Thanks again, I'll be recommending you to my friends!"
Karen Baptiste - Sep '05

"Just wanted to say that I bought the Thinking Putty from Firebox after hearing Jon & Rob talking about it on Top of the Pods. Great product! I also wanted to highlight the speed of delivery - I received the item in less than 24 hours. Add to this the £5 off voucher I got through the deal with Top of the Pods, and I'm very happy with the service!"
Mark Hunter - Sep '05

"Hi there, I just wanted to say a huge thank you for the excellent delivery service that you give to your customers and the excellent emails to tell us when our items have been sent out. I will be using you again for sure!! Thank you again."
Claire James - Sep '05

"Thanks for your super express service! Words fail how to express such service."
Geoff Milner - Sep '05

"I had no problems when ordering via the plastic and the communications with me were first class. I will now be spending more of my hard earned cash with you again. Once again, great site, great people, great product, now I'm off to open my beer's and chill out to my Laserpod. Many Thanks!"
Nick Hulse - Sep '05

" I just wanted to thank you for such a speedy service! My chocolate fountain arrived less than 24 hours after I placed the order. "
Mark Brown - Sep '05

"Hi You are wonderful. Thanks very much for doing that. Your site really deserves success because every time I have dealt with you, it has been hassle free, immediate service. This is very rare to find these days. Thank-you very much"
angelina walkington-mayo - Sep '05

"I just wanted to thank you very much for the excellent service I have received from Firebox.com. This is the first time I have used your company and I must say I am very impressed. The website was easy to use, the updates on the order progress were really handy and it was excellent to have a telephone number to ring if I had problems. Obviously, I didn't need to use this but it was a real plus to know that I could talk to someone if I needed to. So many times I've used sites which only respond to you by email, and sometimes you just can't resolve issues without talking direct to a human being. Thanks again for excellent service. I will certainly be using you again and will recommend you to others as well"
Sarah Chaplin - Sep '05

"Thanks very much - quality customer service "
Howard Cairns - Sep '05

"Good morning Firebox Just wanted to email you to advise you that both my packages have arrived. Your sevice is excellent and I want to thank you. I will be shopping with you again.. Many thanks and my boyfriend is going to love is birthday presents."
Michelle Alexis Macvicar - Sep '05

"Arrived today. Fantastic service, thank you very much"
Jane Salt - Sep '05

"Thank you very much I received the goods this morning and you have saved my bacon in the anniversary dept!!! I look forward to using you again soon"
Sam Seymour - Sep '05

"Just wanted to say thank you - fantastic service! Received the order next day."
Linda Reed - Sep '05

"I would just like to say thank you! Not only has the order arrived on the correct day but it arrived early in the morning, so I didn't have to waste the entire day sitting at home waiting for it. Excellent service!"
Holly Woodland - Sep '05

"I am writing to commend you on you incredible service standards. I have received my order today which I placed on 10 August 2005. Outstanding !"
Peter. P. Thomas - Sep '05

"I placed an order for the flashlight frisbee yesterday and it arrived this morning. Its great. Thanks for top communication and a really fun product."
Daniel Beck - Sep '05

"his is the first time I've bought from you and credit where credit's due - unlike some online services this service was truly first class. Thanks and I'll be back!!"
Duncan Weaver - Sep '05

"This is just a quick e-mail to say thanks as my order was delivered today. Your website is really user friendly and well laid out. Everything arrived quickly and well packaged. So as people only complain when things go wrong I thought I would rather send a compliment on a good and efficient website/shop/service."
Peter Clark - Sep '05

"Thanks Firebox - humunga tongue arrived safe and sound. The hilarity of it all has brightened up an otherwise dull day. Thanks for the sweets too cherry lip, our favourite!"
Juliet Grimes - Sep '05

"Just a quick note to thank you for your great service. I placed my first order with you (Air Switch lamp) on Thursday 11th August 2005 at around 11:30am and to my delight and amazement the goods arrived (in perfect order) at about 9:30am the next day! I am very impressed with your service and will be recommending you to my friends and colleagues! I also look forward to ordering more from you myself in the future! Thanks again."
David Kneale - Sep '05

"Hi Firebox Just to say thanks for a speedy dispatch of my order. Super fast delivery "
Jean Sandhu - Sep '05

"What great customer service. You guys are fantastic! If only all companies were as helpful as you."
Rob Palmer - Sep '05

"good morning! thankyou for my first order received on wednesday, and for keeping me informed of its progress. I am very happy with the items."
brian allington - Sep '05

"Box arrive next day and in good order. Lets hope she likes the gift. Great Service. Thank you."
Paul Saunders - Sep '05

"Do you have an actual 'pun department' headed by a Creative Pun Director with a team of wordsmiths who pun-box their brains out in between triple espressos, or is it all collaboratively inspired by an over- stimulative environment and a lack of sleep? Whatever the answer, some are truly inspired; please pass on my thanks for making me giggle before typing my credit card number in."
Nick C., Leeds - Sep '05

"Thank you so much for your help with our stud farm! The game has been a galloping success and I would like to note that the service you have provided in replacing our lame horse has been fantastic. I would not hesitate to recommend Firebox to anyone as an exceptional company for customer service. Well done and thank you again."
Graeme Titchener - Aug '05

"Just wanted to say thank you - fantastic service! Received the order next day."
Linda - Aug '05

"very impressed with service"
Peter Lennox - Aug '05

"My god you're quick! The item arrived yesterday, and I'm in the Caribbean! 3 Days is the fastest anything has ever arrived here I think. Well done."
Remo - Aug '05

"Just wanted to express my gratitude for the effective service from kris B and Sarah through dealing with a late request and also the quick service of delivering the product less than 16hrs after odering it. If this is the future of internet shopping long may it continue! Thanks again and good luck for the future, "
Tom Jenkins - Aug '05

"Just wanted to say thanks for dispatching my order so quickly. I placed the order about 3.45pm Yesterday, and it was on my desk when I arrived at work this morning. Very prompt will use you again in the future."
Olivia Fill - Aug '05

"Thank you I have received my order to-day. I must thank you again for the wonderful service."
Elizabeth Lambourne - Aug '05

"Thank you for such quick service, fantastic, pressies here, all good, Thanks"
jane jones - Jul '05

"I ordered a Cushtie from you on the 6th June using the ordinary delivery service - arrived on my doorstep at 9.30am on the 7th June!!!!! Thats what I call service, (and the Cushtie is great too!) Many thanks"
Mo Tillbrook - Jul '05

"Thank you - order received this morning! Excellent service."
Teresa - Jul '05

"Many thanks for the very speedy delivery. Items ordered yesterday mid-morning arrived at 0720 this morning. Many thanks for your excellent service."
R Larmour - Jul '05

"Many thanks for your excellent service! I placed an order at approx. 3.45 p.m. & received the package the very next morning, I also received your e-mails informing me of all the progress of this order. The efficiency was astounding, if only all companies operated this way!"
Maureen Paterson - Jul '05

"Just bought the lolly with the scorpion. It's greater than greater. My little sister scared, ha ha. I've been waiting to get her back for days. Thanks firebox rules!!"
Kevin Moore - Jul '05

"BRILLIANT, Thank you, just so quick! PS: An excellent service, website and set of products, I'll be back"
Ian Shaw - Jul '05

"my friend received the tree today so that was a very quick response. she really loved it so thank you"
Rachael Thompson - Jul '05

"I received my order first thing this morning. What a fantastic service, quick and efficient and value for money. I shall definately use you again and shall tell all my friends and family about you."
Mrs Anne Hamdi - Jul '05

"Thanks for the excellent service, received my order first thing this morning, impressed, will be using Firebox again."
Andy Foster - Jul '05

"Just a quick note to say that the parcel arrived today - thank you very much. Now have two very happy children!"
Jan Humphreys - Jul '05

"I placed this order yesterday morning & it was delivered this morning. I would like to praise your company for its prompt & efficient service, from purchasing it on the internet through to delivery. I will most certainly use your company again. Thank you"
Louise Ellard - Jul '05

"What a fantastic service, my order has already been received this morning, in fact I think it was at my office earlier than I was !!! I will definitely be using Firebox again"
Tracey Field - Jul '05

"Thank you so much for your efficiency, I'm most impressed and would look forward to placing future orders with you"
Mrs D Facey - Jul '05

"Just to let you know, my order arrived safe and sound, can't beleive how quick that was!!! thank you so much, I am delighted with your service"
Sheila Ansbro - Jul '05

"I just wanted to let you know that we recieved this order yesterday (31st May) and not only did i LOVE what i had ordered but i am still in shock at the SPEED with which it arrived to the other side of the world!"
Isabel Gurney - Jul '05

"My items arrived this morning, they've made my day even though they're not for me. Boy my classmates are gonna be super disgusted by my insectillix scorpion lollies - maybe it'll freak them out into getting bad exam results and I'll come out on top. Yay. Thanks for your assistance!! Definitely worth a recommendation or two."
Shreen Ayob - Jul '05

"Brilliant, e-mailed order Monday night, received goods Thursday morning. Excellent product, packaging and sweets!"
Meryl Nevil - Jul '05

"Everything arrived in a wonderfully bright orange box, really quickly which brightened my day! I'm not sure if those sweets were meant to be put in there, cos I never asked for them but were still enjoyed ;)"
Matt - Jul '05

"Thankyou very much for you're prompt and effecient service, i will be recommending your site to friends!"
Mark Lawrenson - Jul '05

"Just wanted to compliment you on a fast and reliable service."
Brian Mccormack - Jul '05

"I'd like to thank you for your excellent service - the item I wanted arrived the day after I had placed the order with you. "
Maureen Chalmers - Jul '05

"Received my order today, congrats on the very efficient service."
Neil H. - Jul '05

"I'd like to thank you for your excellent service - the item I wanted arrived the day after I had placed the order with you. "
John - Jul '05

"I would just like to say what an excellent delivery service you provide to the Isle of Man (less than 24 hrs), sometimes it takes a week or more for deliveries. Your e-mail info service is also very efficient. My two daughters could not wait to receive their tamagotchi's and I told them they would have to wait until next week, what a lovely surprise for them and they enjoyed the sweets. Thank you so much, and I look forward to shopping with you again."
Trisha Kelly - Jul '05

"JUST TO LET YOU KNOW IT ARRIVED AT 0825 THE NEXT MORNING - VERY FAST! THANKS VERY MUCH"
Dennis Rhatigan - Jul '05

"I am so impressed with your service. I can't believe I only placed this order late on Wednesday afternoon and there it was at home on Thursday morning. I placed the order with your company after cancelling a order for similar items from another on-line company who had messed me around for a week so to go through two extremes of customer service in such a short space of time highlighted just how good you guys are. Many thanks."
Johnny G - Jul '05

"Thank you for the alert that the item is now in stock. However, I looked on your site on Sunday 19th, saw it was in stock and ordered it. I got a confirmation by email on Monday and this morning (Tuesday) at 10.30am the hammock was delivered to me. Brilliant service! Congratulations all at firebox. Will certainly be using you again and telling my friends about you"
Don Parfitt - Jul '05

"Dear Firebox, I placed the order yesterday and it has been delivered today. I am very impressed by your excellent website and speed of service. Thank you."
David Payne - Jul '05

"First class service and you can use this recommendation in any way that you please. Thank you also to the very nice person who put a packet of fizzy cola gums in my order. As soon as I can get them off of my teeth I'll be fine!! I will certainly use your company again as I enjoy the light-hearted way that you write your sales literature. I was, in fact, going to order the Darth Vader Light Sabre but, at 65 years of age, my wife has told me to stick to my Batman outfit!! Best wishes for your continued success."
Roy Drew - Jul '05

"Thank you for the confirmation message. The TV watch arrived yesterday morning, and I am very pleased with it. I have shown it around the office today and it aroused an amazing amount of interest. Thanks for the speedy delivery...."
michael purdy - Jul '05

"To all at firebox, Blast match arrived safe and well, very quick service and brilliant product..."
Dennis Brown - Jul '05

"Hi recieved today, as described great fun.. Many Thanks for a secure fast service.. "
Alan Leach - Jul '05

"Thanks very much. I am amazed by your customer service and I will definately be using you in the future. Thank you so much:)"
Candy and Cambria - Jul '05

"I wouldn't hesitate to recommend you to anyone, this is excellent customer service."
Brian Steel - Jul '05

"Received my order today. Many thanks for such great service."
Mary Paterson - Jul '05

"Very impressed with the speed of your service!"
D Quan - Jul '05

"If it were not for your flexibility, I would not have been able to get the item in time for my Brother's birthday. A special thank you to Jodie Attreed who was in constant communication with me through e-mail and phone "
(Mr.) Mandeep Kaler BA (Hons) MSc - Jul '05

"I just wanted to say thanks so much for everything! Your website is great, your ordering system is nice and easy, you keep clients super informed which is brilliant and I always get the stuff I've ordered extremely quickly! All in all you're brilliant and I don't think enough people give praise so you can all pat yourselves on the back for a job well done! Thanks and keep up the good work!"
Trine Bregstein - Jul '05

"Fantastic, what a service, i have found my new shopping paradise thankyou very much"
Jonathan Young - Jul '05

"Received 0830 today - Now THAT's what I call service! "
Harry Katz - Jul '05

"Many thanks for all your help, very good service"
Richard Wood - Jul '05

"Just thought I'd take the time to say how impressed I have been with your quick and efficient service! I will be reccommending you to everyone! Gayna x P.S. the Texas Hold'em is great...I don't have to talk to my husband anymore!!!! "
Gaynor Collier - Jul '05

"I placed an order with you last Monday for your CyperPhone and it was promptly delivered the next day. Installation was simple, it truly does “what it says on the box”. Am impressed with both the product and service from Firebox. Am about to place my next order.. "
Jane Rimmer - Jul '05

"Hi Kristian. Thank you very much for your help. Outstanding speed and customer service. I'll be sure to use your site again for more goodies "
Storm Green - Jul '05

"thank you, wonderful service "
Jeffrey Sykes - Jul '05

"I am a serving soldier living in Germany at the the moment, and to be honest when some companies find that out, I am no longer a customer just a pain!! This has not been the case with Firebox.com and it has reflected through Matt Shone's proffesional attitude. Over numerous e-mails he has continued to be polite,helpful and resourceful. Once again please pass on my thanks to Matt, and the rest of the firebox team"
Dave Keen - Jul '05

"I received my order first thing this morning. What a fantastic service, quick and efficient and value for money. I shall definately use you again and shall tell all my friends and family about you. "
Anne Hamdi - Jul '05

"Hi Firebox, I ordered a 'Don't break the bottle' yesterday online at 3.50pm, and expecting a Monday delivery time, was amazed when the postman rang at 9.00 this morning! Exemplary service Firebox, you are top of my Gadget list!"
Dan Jones - Jul '05

"I placed my order two days ago, late afternoon... and I had the mailman with the package this morning (roughly two days later). That's less than 40 hours for an overseas shipment. That's fast. The sweets in the box were a nice surprise too. I'm very impressed with your service; as soon as I need a special gift for someone (or myself) again, I'll be sure to check your offerings first. Thank you. "
Jordi Bosveld - Jul '05

"Have just received my MP3 players. Brilliant service!"
Anya Bourke - Jul '05

"I ordered a Cushtie from you on the 6th June using the ordinary delivery service - arrived on my doorstep at 9.30am on the 7th June!!!!! Thats what I call service, (and the Cushtie is great too!) Many thanks"
Mo Tillbrook - Jul '05

"Wow! I would just like to say what a fantastic level of service you provide. I didn't place this order until late yesterday and i have already received it."
Donna Crofts - Jul '05

"i would like to take this opportunity to thank you for such an prompt service,i am delighted with the shinco portable dvd player i bought from you, i promise you, i will be using your service again....thank you."
KEV LANCASTER - Jul '05

"Excellent service and good customer contact with regular updates etc."
Mike Cam - Jul '05

"The powerball arrived 8am tuesday. Super service as usual. "
Jackie Marsh - Jul '05

"My order arrived today... Thank you for such an efficient and speedy service."
S Taylor - Jul '05

"I'd just like to say WOW what a fantastic service you guys provide. Your website and brochure are great, I love the humour you put in to both and the reviews from other customers are were really useful. I ordered a powerball from you yesterday lunchtime and recieved it and was playing with it 24 hours later, shame my 11 year old daughter thought she could try it this afternoon without me knowing and dropped it on the kitchen tiles and broke it, so i have just ordered another one. I will just have to hide the next one."
Jenny Challiss - Jul '05

"thanks very much indeed its much appreciated when a company responds like that...i shall certainly use you again and recommend you to friends too :)"
VALERIE TAYLOR - Jul '05

"Many thanks for the very speedy delivery. Items ordered yesterday mid-morning arrived at 0720 this morning. Many thanks for your excellent service."
Mr. R Larmour - Jul '05

"excellent customer service!"
Dave Trenberth - Jul '05

"Thankyou. I have to mention the fact that I called the phone number to cancel too. And I appreciated the polite person on phone. Your customer service is helpful and very polite. Thankyou again."
Mrs Snider - Jul '05

"thank you received today that must be the quickest parcel delivery ever!!!"
Martyn Brooks - Jul '05

"Yours is an excellent model of a good customer service response, and I appreciate it. Rest assured that when I need any of the goods you offer in the future I will think first of Firebox."
Robert Angus - Jul '05

"Thank you for your fast response, it makes a nice change to deal with a company who is so efficient. I will highly recommend you to all of my friends."
kate ewens - May '05

"Just writing to say excellent service my gift arrived today, loved the website especially being able to select a price range, I wanted something cheap for a laugh and as it was for this Saturday had left it a bit late. I will certainly use your site again and recommend it to friends. Well done on the prompt and efficient service "
Just writing to say excellent service my gift arrived today, loved the website - May '05

"Thank you for your help and prompt response."
Pete - May '05

"I ordered the Luke Skywalker Force FX Lightsaber for my brother's 14th birthday. I was worried it wouldn't be delivered on time but it arrived within 24 hours of being dispatched. My brother was elated and hasn't put the lightsaber down since!"
Prachi - May '05

"Goods arrived in perfect condition, many thanks. Also, many thanks for the packet of sweeties!!!!"
Ian Crosfield - May '05

"My order arrived this morning. Thank you for your truly excellent service - it is so nice to deal with a company that obviously has its act together! I shall definitely recommend you to others. Best wishes and thanks again"
JEREMY GILDERSLEEVES - May '05

"I would like to thank you ever so much for the prompt despatch and delivery of my purchase. I could hardly believe it when my parcel was delivered to me at 12.50 today having placed my order yesterday at approx. 15.05. Again thank you and hope to purchase again soon!!"
Morag Fraser - May '05

"Received Sat morning - thank you! My boys loved it! (Rush Hour)"
Suzanne Carter - May '05

"I must also say, how impressed I have been, not only with your after sales service, but also your website as a whole. Keep up the good work & thanks again "
Ian Young - May '05

"Thank you very much. The delivery has arrived. A very quick service."
Liz Hill - May '05

"I ordered the London-By-London book from you guys on Monday and was pleasantly surprised to receive it by Tuesday... great service, thanks a lot."
Anouska Bhattacharyya - May '05

"Thank you the order was received today - you have been most efficient."
Jill Millar - May '05

"Wow!!! Just received the horse racing game in under 24 hours!! Amazing. It looks class. I'm the envy of all my work colleagues and we are all set up for a race night 2morro! Thanks for your speedy service and class products"
Claire Watson - May '05

"I recieved my order today after ordering yesterday late afternoon and am extremely pleased, I have ordered with you before and am glad that you still remain to provide the same high standard of service. It's nice to know that there is actually a company that provides a really helpful and friendly service"
Paula J. Rudd - May '05

"Thanks very much for replying so quickly and thanks for the voucher. Absolutely spot on customer service – I’ll certainly be shopping with yourselves again. Thanks again – by the way – he loves the light saber!"
Andy Williams - May '05

"Great service from Fiebox as usual. Fast delivery and wonderfully packaged, and Gupi is great!!"
Alan Bolton - May '05

"Thanks firebox for some excellent service! Phobile arrived this morning, very fast, keep up the good work."
kevin jarvis - May '05

"Thanks. It arrived the next day. I was really impressed by how quickly you got my order out to me."
Nicola Graves - May '05

"Dear Firebox team, Just wanted to say thank you very much for the prompt delivery of my order. I placed my order yesterday lunchtime and it was already delivered when I arrived at work this morning. I'm very impressed and will definitely recommend your website to others."
Julie Godfrey - May '05

"Received next day - excellent service."
Mark Blewitt - May '05

"Your excellent service and Value for Money means I WILL be using you again, rest assured. "
Nigel - May '05

"Thank you for all your help and the excellent service. Nice to have someone cheery and helpful. :-) "
Paula - May '05

"Wow! Firebox Gonzalez! Frisbee received that was amazing rapid response, thank you so much! It's a present for someone on Thursday and you made it possible! Fun gums were a great touch! Thanks again"
Roberta - May '05

"Received safely, many thanks for efficient service."
malcolm williams - May '05

"You people are amazing!! That's so quick! Thank you"
Amy C - May '05

"i am very pleased with how quickly it was delivered too, thank you :D "
Stephen Booth - May '05

"Just wanted to say that I am very happy with my purchase - thank you, I ordered a box of retro sweets for my sister and had them sent straight to her house and they arrived next day. I was so happy that I went back and ordered more stuff which also arrived next day - very impressive. Thank you."
Michelle Adderley - May '05

"Can i just say that i am really impressed with the customer support you have at firebox. Everytime i have ordered i have always got fantastic service so thankyou very much. I think everyone at firebox should credit themselves for being the best gadgets site on the web. The smokey amp i ordered is fantastic as well. Thanks very much you've made a customer for life!"
josh blackledge - May '05

"excellent service, thanks a lot."
simon jukes - May '05

"thankyou for your exceptional service "
tracy farrar - May '05

"I cannot believe the truly excellent service your company has provided! Order placed Wednesday afternoon and game delivered before 9am on Thursday morning! Well done Firebox you will most definitely be hearing from me again!"
Anne Meakin - May '05

"I have ordered a couple of times from you now, and just wanted to say, your service is GREAT! Things are really well packed and arrive on time. The descriptions on the internet always match the products ordered. My Dad really loved the Soundbug and has much fun sticking it to things!!"
Gemma, Essex - May '05

"Just to say thanks, again. I've been using Firebox now for about 12 months for birthday, xmas and occasional gifts, and yet again I'm over the moon with the product range, ease of order and swiftness of despatch (this occasion less than 36 hours from order placement to delivery). Thank-you for making an arduous shopping experience so easy for me and so many others."
Peter Swanger - May '05

"Thank you for a BRILLIANT service. Clock arrived this morning 11/05/05. Well packed and I love the sweets with it - great idea. I will shop with you again. "
Kathryn Taylor - May '05

"I would just like to thank you for a great service and great quality toys, very much impressed. I shall look forward to doing business with you again. "
Ian Bryson - May '05

"I have been "stung" a few times using internet companies, and I work in a customer service based industry and feel it is always good when people let you know when things go right, or where you can improve. Firebox have never let me down and I will definately be buying from you again! Keep up the good work!"
Gemma Pearce - May '05

"Thank you for a great service. I think that the customer service on this website is excellent, second to none. The regular e-mails kept me up to date during the whole process. I will be shopping wth your company again!"
Rob Talbot - May '05

"Impressive! Order arrived today. Thanks for the best service we've had this year."
Calum - Apr '05

"I’m gobsmacked and grateful! I ordered at 3pm yesterday and here we are nineteen and half hours later and I’m cradling my battling tanks in my hands. Truly a great example of customer service. Can’t thank you enough – you’ve made my day"
Jill Ridgeon - Apr '05

"Excellent service as always. Thank you."
Sue Chessman - Apr '05

"Just want to say thanks for such a wonderful service (again!!). My order was placed a couple of days ago and although the VOIP cyberphone was out of stock at the time - within 24hrs it was at my doorstep!! Fantastic!! I love Firebox!! Keep up the good work! "
Jackie Swann - Mar '05

"I received the package this morning, it was on my desk first thing. I must say I was very pleased with the fast delivery and service. I would definitely order from Firebox again."
Jenny Paull - Mar '05

"thank you for the speedy delivery of tamagotchi, two very happy children. great service, will use you again"
The Cairns - Mar '05

"Many thanks for the speedy, quality service again,"
Peter Shackell - Mar '05

"Very impressed, thank you for the quick reply I really appreciate it your customer sevice is excellent."
Jonny Hendry - Mar '05

"Hi Kristian Thanks, this makes perfect sense and thanks so much for taking the time and trouble to get in touch. I have to say that dealing with Firebox is such a pleasure - the goods are brill and the staff are better!! Have a great Easter. (I have this terrible yearning to pun "feeling your presents", but am resisting with all my might!) "
Louise Casson - Mar '05

"just a quick note to say thankyou for the prompt delivery .I shall spend the weekend with my family playing with it... Again many thanks to all at Firebox!!"
David.W.Needham - Mar '05

"Just to let you know I received my order this morning!! Brilliant service and the product does live up to it's name!! I've passed your details on to a friend of mine so you'll probably be getting an order off him soon. Once again, thanks for the prompt service."
Sharon Cunliffe - Mar '05

"You are a star Kristian - myself (and my man on Sat.) are well pleased! Thank you for your help and speedy response,"
Laura Warren - Mar '05

"I was very impressed with the speed of delivery! I ordered on Monday afternoon, and received the goods in first post on Tuesday! Thank you very much, I will definately be using Firebox again."
Stacey Farrington - Mar '05

"Thought you would like to know my order was delivered at 0915hrs this morming 16th March. Very Good Service"
Don Parsons - Mar '05

"I am writing to say an enormous thank you. I placed an order with you yesterday afternoon to give as a gift to a friend, whose birthday is today. I wrote him a note to apologise that his present would be late, as I thought that there was no way that it would arrive in time for the big day. I couldn't have been more delighted when it arrived this morning, on time for his birthday. Thank you very much for such prompt service. It couldn't have been better."
Kelly Bond - Mar '05

"Top notch service - from the sweets in the packaging - to the guy on the phone who said not to worry if the 'tamagotchi' I had pre-ordered turned out to be pink, as it is a "manly pink" - quality. Was desperately trying to get a tamagotchi before Father Christmas came - you said they would eventually be in stock but could not guarantee delivery before Christmas - fair enough - you shipped it out at 3.40pm December 23rd - it was in my grubby mitts at 9.30am the next day - fantastic. Result: two relieved parents, one ("yes, yes, yes I've got one") over the moon seven-year old and one more happy Firebox customer. I have since seen a pink tamagotchi and it is quite manly"
Gary Pinnock - Mar '05

"Ordered from you Mon afternoon parcel arrived Tues morning. Fantastic service, thank you"
Alan Milton - Mar '05

"Thanks very much, great service as always, you guys are the best internet site I've ever bought from!"
stephen Lewry - Mar '05

"I ordered a Skype Cyberphone on thursday afternoon and i'm very pleased to say that it arrived first thing the next morning. I loved the cola bottles you put in the box. Brilliant touch. But I just wanted to let you know that I was delighted with the phone and I also priced around. What i was very surprised at, is that although I love my toys, i usually find that gadget shops are too expensive to buy from, but you were the cheapest (I checked all the shops listed in voipvoice.com). Anyways Thanks again and Ill be buying a lot more of these for my friends and family. You will also be my first place to look for my gadgets."
Brian Smyth - Mar '05

"Package arrived safely next day.... thanks for your quick service.."
Steven Krantz - Mar '05

"thanks for a great no-hassle service"
John Waters - Mar '05

"Just wanted to say a big thank-you for the prompt delivery & funky products! "
Sarah Gilliland - Mar '05

"Thankyou so much for that very quick and simple service... I'll shop again :)"
Suzie Richards - Mar '05

"Arrived this morning and is working perfectly. Excellent service. Thanks."
Steve Canning - Mar '05

"Thank you for your Super Service"
Elayne Hughes - Mar '05

"Thankyou very much for your prompt attention with my order, I received my goods this morning 1-03-05 and everything was as expected, good service"
J Allen - Mar '05

"just wanted to thank you guys for your excellent service. ordered 5 lightsabers at 3 in the afternoon and received them as i walked in the door at 9 the following morning...and a posted receipt and catalogue as well so no need for chasing. brilliant, thanks"
James Paterson - Mar '05

"Thanks for my product. You have provided a great service."
Sajid Hussain - Mar '05

"Many thanks, I am very impressed with the service that you have given me."
Allison Fielding - Mar '05

"It is pleasure to be able to say that I have been so impressed with the service provided by your company. I will recommend you to anybody in the future. Keep up the good work."
Malcolm Gibbs - Mar '05

"You never fail to amaze Firebox. I ordered the Darth Tater as soon as I received email from you saying they were in stock. Myself and my colleague sat next to me, immediately went onto the website and ordered one each. This was early afternoon on the Thursday, we arrive into work on the Friday and hey presto 2 boxes sitting there with our Darth Taters in. The speed of which you can order, confirm, dispatch and receive the item is amazing. All I can say is accept no substitute Firebox is the company to use. You folks are amazing. Please keep it up!!!!! "
Derek Hall - Mar '05

"firebox what great job..ordered yesterday about this time and arrived about the the same time today........GREAT"
Darren Coates - Mar '05

"Dear Firebox, I ordered a Star Wars Force FX Lightsaber from yourselves at roughly 14:55 yesterday afternoon. My first purchase after years of perusing your site. I received said Lightsaber (with the free Kerplunk you so kindly provided) at 13:00 today. How you've managed to get my order to me so bleeding fast, is beyond my comprehension. And for it to be cheaper than your rival's sites at the same time...is mindboggling. The force is indeed strong with your staff. Great, you are. Cheers very, very much."
Robert Lait - Mar '05

"Thank you. Fantastic service. Goods arrived before 11am. Will certainly shop with you again."
Annette Penwill - Mar '05

"Thank you, great service, and cool toys!!!!!"
sydney tullett - Mar '05

"I just thought I should say...I have never been more impressed with the quality of your service from any company, in the world, ever. Having sent an email query about an order, I recieved a phone call later on the very same day - literally a couple of hours later - helping me out and sorting my order. I recieved it early the next day. Simply superb. Nothing else to it. The BEST customer service EVER. Thankyou firebox!!"
Adam Brown - Mar '05

"I continue to be enormously impressed with your customer service, and shall continue to purchase whimsical products from you, for my own amusement, under the pretext that they are for my children."
Eddie Lawson - Mar '05

"My friend received his present this morning, so i'd just like to say thank you, it was a pleasure doing business with you!"
Gina Topping - Mar '05

"Kristian Thanks very much - excellent service!"
Malcolm Tomlin - Mar '05

"I felt I had to email you to let you know that the Valentine gifts are brilliant. I opened my Valentines presents early and my husband had bought me the Love Tokens and the Nookii game. He said he was really impressed by how quick the gifts arrived and that although the Love Tokens had sold out it was only 2 days later that they arrived...I dont think my husband and I have ever ordered anything via email and had it arrive so quickly. We are both impressed. I would also like to say that all the gifts you have for Valentines are absolutely lovely and although I shouldnt have opened my gifts so early I have told loads of people at work about the site....so fingers crossed they are all logging on and ordering lots!!!"
Alex Plummer - Mar '05

"Hi everybody, I would just like to say i ordered on Wed 10th Feb late afternoon and recieved package Thurs 11th early morning, fantastic. Great service, keep up the good work and many thanks"
Mr P G Lewis - Mar '05

"Thank you it came this morning and I am very impressed Thanks for such fab service"
Kt Warriner - Mar '05

"Just to let you know that the Shinco DVD player and the Coin Sorter arrived exactly 24 hours after making the order. Great service, and both products are brilliant!"
Roy Barker - Mar '05

"Just thought I'd let you know that I have received my retro sauce bottles!!! Very prompt service, brilliant!!! I'm overjoyed with them!!! P.S. Thanks for the cola bottles; I haven't had any of them for YEARS!!!!!! "
Shereen Roe - Mar '05

"I placed an order on Tuesday which I duly received on wednesay. Unfortunatly I had been sent a barfly ducti instead of the tripplet that I had ordered! "Bottoms" I thought, a little upset as this was for my boyfriends birthday on Saturday. I rang Customer Service who agreed to send out a Tripplet by special delivery today so that it would arrive in time for boyf's 30th!! Thanks very much to "Sarah" who offered all this withouth having to be pushed or shouted at - you guys are great! "
Rebecca Stobie - Mar '05

"oh excellent and thank you for the quick reply i've been a long time customer and am blown away with the excellent service. Definitely the best online store anywhere "
Elizabeth Doolin - Mar '05

"Hello thank you very very much for sending my parcel yesterday, i'm extremley pleased, it's brilliant Thank You"
Eva Mccann - Mar '05

"just thought i would let you know my purchases arrived less than 24 hrs after the order was placed, the service was fantastic i will certainly be shopping with you again thank you for all your help"
Ann Washington - Mar '05

"I've just received a very nice parcel from you containing a prize I'd won on your site. Thanks it was a lovely surprise and brightened a dreary morning."
rai tassell - Mar '05

"Good customer service happens quite rarely now but Firebox rocks!"
Rebecca Stobie - Mar '05

"Excellent Customer Service. "
Rhys Evans - Mar '05

"Thank you for my order. Yet again I have received it really quick. In this case it was despatched by you yesterday at 5.10pm and I got it at 9am this morning! Wonderful company, who I recommend to all my friends and family. Many thanks once again"
Karin Muir - Mar '05

"Just a note to say thank you very much for the excellent service on my recent order. It was only Saturday when I ordered it and it turned up yesterday (Tuesday) in the post. I cannot fault Firebox for your excellent service to your loyal customers! Thanks again"
Iain Graham - Mar '05

"I can't believe how quickly this arrived. What fantastic service."
Andrea Heibel - Mar '05

"Received order today, thankyou for you prompt service!"
Marie Peck - Mar '05

"I would just like to say how fantastic the service from Firebox has been. I've ordered quite a bit from you and it's always arrived quickly and well packaged (plus the products are fab and your website is wonderful). I've never had a problem before, but I think it tells a customer a lot about a company how they handle things when they don't go smoothly - and you've been great. You've sorted out the problem really quickly and kept in touch and I'll look forward to placing an order with you again. I'd be grateful if you'd pass my thanks on to everyone concerned - it's a wonderful example of good customer service. "
A Graham - Mar '05

"Brilliant service - Many Thanks"
Pauline Smith - Mar '05

"Hi - just wanted to say how pleased I have been with all of my orders from you so far. The packing is excellent and every order has been delivered in double quick time. Ordered three cushtie's yesterday and they arrived today!! They are for the young girls I look after, aged 5, 6 and 7. They will just adore them. "
Karen Smith - Mar '05

"Thank you very much for your fantastic service - I work for a logistics company and have been truly stunned by just how good your service is. I will be using you for shopping in the future!! "
Olivia Kirkup - Mar '05

"Order received today. A big thank you for an excellent all round service. "
Adam Fuller - Mar '05

"I would just like to say that i am very impressed with the speed of delivery. I received the goods yesterday at 11am. Thank you very much !"
Mesh - Mar '05

"Jerro arrived on Tuesday, fantastic service thank you very much."
Karen Stidolph - Mar '05

"Thanks for changing my order at such short notice. I was also very impressed that my parcel arrived today after just one working day! This is great customer service, many thanks."
Simon Morgan - Mar '05

"I would just like to say I was very impressed to have ordered my game and to indeed receive it the next day."
Jenny Williams - Mar '05

"WOW!!! I am SERIOUSLY impressed with you all at Firebox! Thank you so much - your service has been impeccable, polite and VERY speedy! You have certainly won my husband over too - he was very skeptical about this purchase - I am so glad you have proved him wrong! WELL DONE From very happy customer "
Claire Metter - Mar '05

"Can I just take this opportunity to thank you for my C64 plug n play which was received today, I am so impressed with the speed of which everything was done. I ordered the item on friday morning, and received Monday morning to my work address. It has been a pleasure to do business with your company, and I will definitely do business with again."
Derek Hall - Mar '05

"Your customer service is second-to-none, and we all know they don't hand out awards for nothing. In an era of bad customer service, yours is like a beacon in the night. "
Sean Clark - Mar '05

"Hiya Firebox In the evening of Monday 28th Feb l ordered a Shinco portable dvd player. Imagine my surprise when 11 o/clock this morning (2nd March) my parcel was delivered so 'well done you lot'. l have never ordered anything from Firebox before but will make your site the first one visited. Once again well done for a prompt delivery"
leslie zeffie - Mar '05

"An excellent service!"
Rosemary Siddles - Mar '05

"Thank you very much for delivering my goods so quickly. The goods arrived @ 11:45 this morning which is 24hrs from being ordered. This may be your normal delvery time but I live on an Island off the west coast of Scotland. Have a look @ the map and give yourselves a big pat on the back. Thank you very much for this fantastic service. My family, friends & colleagues will definitely be aware of your fantastic service."
Janette Ramsay - Mar '05

"What an excellent, no hassle, service even without the fun gums. Based on my own personal experience I will certainly be recommending you to my friends and colleagues, as a first class reputable web seller. Long may you continue doing good business. "
Iain McPhait - Mar '05

"With service like this, who needs shops? "
Nathan Wilson - Feb '05

"Many thanks for your help in this matter. You have been both helpful and prompt. I shall certainly use Firebox in the future."
Edward Bridger-Stille - Feb '05

"Dear Firebox. You are amazing! Order placed at 3.15 p.m. has just arrived - absolutely brilliant!! Many thanks, A very happy customer"
Judith Ward - Feb '05

"Delivery received before midday today. Very impressive service! Thank you."
Robin Stubbs - Feb '05

"Just a quick email to confirm I receive product this morning. I'm very impressed with the very quick sevice I received from you. I have not used you site before but will certainly do in the future."
Tony Stone - Feb '05

"Many thanks again for your excellent service. We frequently read and hear about dubious e-retailers - Firebox is not one of them. I look forward to ordering from you again - and I promise not to be so fussy next time!"
Chris & Rose Denning - Feb '05

"Hi Firebox, We are sooo impressed with your service. We ordered the Panic Cat toy yesterday afternoon (6/10) and it was delivered at 7.30 this morning - less than 24 hours later. Now we can enjoy our 3 cats playing madly!!!"
Brian and Carol Pavey - Feb '05

"I thought you would like to know my order arrived the next day. About 18hours from order to delivery - brilliant service. Many thanks"
Steve Chick - Feb '05

"Excellent, thank you so much! Suberb customer service, I wish more companies were like you"
Greg Holland - Feb '05

"My "magic box" full of stunning things I realy want arrived. Thank you for amazing five-star service."
Ivan Benja - Feb '05

"Delivery was excellent, I ordered the product on Thursday and recieved it in Ireland the following day!! This would definiteley encourage me to use you again."
Ross Millar - Feb '05

"I just wanted to congratulate Firebox.com on the great customer service. My goods arrived the day after the order was placed, correct & well-packaged. Even when one of the items had to be returned due to a small fault, it was replaced in no time. Thanks again & I look forward to ordering from you again. "
Nigel Fairbairn - Feb '05

"Your general service levels are off the hook. Firebox Rox !! :D"
Craig Mansfield - Feb '05

"The only words that can describe your service, well they don't come to me. I ordered from you on Tuesday afternoon, thinking that it would arrive today or tomorrow. I arrived at work today after being off for a day and its already sitting on my desk. Amazing service, all I have to do know is convince my other half to let me buy one the Bladerunner Helicopter."
Russell Ping - Feb '05

"Wow!! Great goods excellent communication & speedy delivery. First class service, I will certainly recommend your company to friends colleagues & family. Thanks again!!"
Joe Surujdeo - Feb '05

"Many thanks for an excellent service. I am really impressed and will certainly shop with you in the future and recommend you to my friends."
Simon Turner - Feb '05

"How refreshing to deal with a company that obviously takes it's customer service very seriously"
Richard Dawson - Feb '05

"I feel I must send a few lines (as I believe we are in general too fast to criticize and very slow to praise) to say how impressed we are with your service and will be highly recommending you to friends and famil"
Annette Kinge - Feb '05

"Hi Kristian Thanks for your prompt response, it is greatly appreciated. I would also like to thank you personally, and Firebox generally, for the excellent service that you provide."
Mark Watson - Feb '05

"Thank you, the parcel arrived in good order and when you said it should. Your service is excellent and I will be using your site again"
Rick Stewart - Feb '05

"You guys are the best "
Péter Gelencsér - Feb '05

"Parcel recd to-day. Impressed with your prompt service, all involved, well done. It makes a nice change to be able to commend British service. Thanks"
John Lowerdutton - Feb '05

"Just a quick note to say that the goods were on my desk within 20 hours of ordering them. Your level of service is excellent, and although this is the first order I have placed, it wont be the last."
Gary R Amesbury - Feb '05

"I promise not to keep this up for weeks, but I must thank you for the instructions (Vs Tanks) I have received safely. I have often been disappointed with promises of response online - Not With Firebox."
Viv Lewis - Feb '05

"Just to say WOW YOUR FAST. I received my cool stuff today... I only ordered it yesterday!!!! Thanks for the love hearts My Missus thinks I ordered them "
M Annis - Feb '05

"Many thanks for your speedy reply. I received the order this morning. What a great service you offer. "
Kate Levell - Feb '05

"It's a pleasure to get such good service, have no doubts it will be reciprocated with more orders in future."
Ian Cass - Feb '05

"Thank you so much. My cushtie arrived this morning. It was going to be a present for someone else but, at the moment, I think I'm going to be very selfish and keep it just for me-it's so squooooooooshy!!!! Your cataloque is amazing- wish I'd got it weeks ago- would have solved a lot of my present problems! Again, Many thanks for your cushtie and your efficiency"
Rona Simons - Feb '05

"Yo Yo whassup firebox kru. Just writing to say that I'm well impressed with your service and speed. Even got a pack of Haribo in my order. Keep up the good work!"
Chris Crowe - Feb '05

"Item received - many thanks, very pleased with your service, will use again"
Paul Hawker - Feb '05

"I ordered my item yesterday at about midday, and it was waiting for me at work at 8:50 when i arrived!! What more can i say? If only all internet companies were as good as you, there would be no need for the high- street!!"
James West - Feb '05

"Many thanks for the excellent service - I received it the next morning. I've recommended Firebox (and the tanks) to a bunch of friends, and I know a bunch of them have bought stuff. Look forward to buying some more stuff off you for Christmas."
Damian Skeeles - Feb '05

"Many thanks for your recent emails. I would like to thank you for the prompt service and most importantly, E-mails advising of the status of my order. I will be using your company again soon"
stephen.a.bishop - Feb '05

"Thanks very much - really impressed with your service - we will definitely shop with you again. "
Melonie Fox - Feb '05

"This is seriously impressive! Congratualtions on a brilliant service."
Paula Buensoz - Feb '05

"Wow! What service - many thanks for your prompt service - I am very impressed "
Melanie Wisby - Feb '05

"just a quick thanks for the amazing speed that you dispatched my order...i was really impressed"
lynn stelfox - Feb '05

"Thank you for your very quick and efficient service, the sweets were a nice touch, i will be using your services again."
Daniel Hobday - Feb '05

"Many thanks for sending me the dispatch information. You order arrived promptly this morning as promised. Best service from mail-order yet."
Paul Kafno - Feb '05

"Many thanks for your fast service I received them in good order this morning. "
D Bacon - Feb '05

"I placed an order yesterday at 3pm and to my surprise my order was delivered 1st thing this morning. The service I received from Firebox was absolutely top drawer and I will have no hesitation in using and highly recommending firebox again. Thanks again"
Joe Manock - Feb '05

"thank you, thank you, thank you! what for? prompt, efficient service. we have received two marvellous life-changing dvds of log fire and tropical marine fish."
malcolm kellock - Feb '05

"Thanks for that. I really appreciate your company's efficiency and will no doubt be ordering from you again very soon!"
Lynn Morris - Feb '05

"Thank you for a first class service, i ordered a game on thursday, afternoon i think, and it arrived just before ten on Friday morning. I will certainly be looking through your catalogue, and checking your website."
Tom McCabe - Feb '05

"Thought I would reply to confirm that my order has just been delivered. I have been very pleased with dealing with your website and will definitely recommend to family and friends. Thanks again for providing such a good service."
Valerie Greene - Feb '05

"This was the first time i've ordered anything from Firebox, and was very impressed by the level of service !"
Sally Mitchell - Jan '05

"Thanks for your prompt response, it is greatly appreciated. I would also like to thank you personally, and Firebox generally, for the excellent service that you provide. "
Mark Watson - Jan '05

"Many thanks for your service. I like it. No quibble returns. I'll happily buy from you again. (And hopefully keep the goods next time!!) It's also good and free advertising for you as I am bound now to tell my friends that you're the good guys. That's how it works but there are loads of companies that don't see that good service is part of the deal."
Graham Wright - Jan '05

"Thanks for a great service your delivery was very promt (like the next day). Veryimpressed."
Kent Limos - Jan '05

"Thank you for the coin sorter that i received from you today, being as i never ordered it until late yesterday afternoon i think that has got to be pretty good going, despatched within an hour of me ordering it, and arrived less than 24 hours later......thank you for such excellent service, we will definately order from you again..very good service!! and we will pass the good word on."
C A Crompton - Jan '05

"Firebox are the best!!"
Aly Kent - Jan '05

"Thanks everyone at Firebox for absolutely stunning service. If all online companies were like yourselves there would be no need for any high street shops! Special thanks to madeleine for outstanding customer services.... P.S. The 20q game has truly amazed us so much we are keeping it ourselves and ordering another after xmas for sis in law. Merry xmas and a happy new year to you all. Well done"
Kevin Williams - Jan '05

"Cheers for the fast service...arrived within 2 days. Excellent piece of kit!"
Steve Trett - Jan '05

"Thanks Jez Brilliant Web Site, Brilliant Service, Brillaint Products BRILLIANT!"
Jonothan Russell - Jan '05

"I just wanted to thank you for your excellent service, I ordered my girlfriend a "Qee" on the 23rd december not expecting at all for it to arrive in time for christmas but I thought it would still be a cool gift! On christmas eve the doorbell rang and there was my order from firebox! I cannot tell you how impressed I am, I know from previous custom you're good but you have surpassed yourselves!"
Kevin Edge - Jan '05

"Just a note to say a big thank you to your staff that I have dealt with in the returns process. Everyone I have spoken to has been really helpful and friendly and give a good impression of the company. Got my Gupi this morning. Thank you once again, will definitely use this site again!"
Ruth Cummins - Jan '05

"Hi Jez, Thank you so much!! I ordered my boyfriend the 6 in 1 sega mega console last year and he loved it and so did his little sister, so thats what she's getting for her Birthday next week!! Thank you so much again!"
Kate O Mahoney - Jan '05

"Hi Folks, I went down to the sorting office this morning and the parcel was sitting there! For some reason the postman hadn't put a 'sorry, we missed you' note through the door. Thank you for the help and friendly service though!"
Ed Phillips - Jan '05

"Just thought I'd drop you a line to say how impressed I was with your service. "
Phil Peterson - Jan '05

"I would just like to let you know how impressed I am with your commitment to customer service. My order arrived at 7.15am Christmas Eve and was exactly what I wanted. Many other companies would have given up trying to achieve delivery before Christmas. Well done."
Katharine Ellam - Jan '05

"Excellent service. Turned up the next day and brought a big smile to the recipient. Job done."
Imogen Wedgewood - Jan '05

"Many thanks for your follow up and professional attitude."
Jerry Harris - Jan '05

"I have recently ordered some items from firebox and I must say that with so much possible via the internet (and dificulties encountered ) it was refeshing to have the order complete in such a short time span and e mails keeping me updated on the order/delivery process. I shall be ordering again in the near future for sure, my grandsons will be pleased as much as I was. "
Mick Evans - Jan '05

"Thank you very much for be the only company I have ordered from a few times over the Christmas period who have delivered on time and with free sweeties too!! I am really impressed with your service and wish a few other companies would take a leaf out of your book!!! "
Dani Dennington - Jan '05

"Thanks for the splendidly efficient service of my order number. It arrived the next morning so only 18 hours after I had placed the order with you. Fantastic. "
Nelleke van Helfteren - Jan '05

"Thanks to your very friendly efficient & professional staff at Firebox (especially the customer support dept). A lot of other Internet shopping sites could learn a lot from your staff & high level of service. I shall be using your site a lot in the future."
John&Donna - Jan '05

"I would just like to say a big thank you for your after sales service & in particular to Sarah who dealt with my query. It is quite refreshing in this day and age to deal with a company that is so quick and courteous when things go wrong to put things right. I will definitely be using your company again and have no hesitation in recommending you to my friends and colleagues. "
Mervyn Hillier - Jan '05

"Must say that internet purchasing has had bad press this Christmas. Your service was bang on. Thanks to your team. "
Chris Bodwin - Jan '05

"Thanks very much. Thanks for the quick and snappy service! I look forward to using your service more in the future! "
olie kay - Jan '05

"Very many thanks. My order was received by first class post this morning - less than 18 hours after my order was made to you at about 3.00 pm yesterday afternoon. I am very impressed with your service! (Thank you, too, for the packet of sweets enclosed - most thoughtful: I will enjoy them, and thanks for the catalogue.)"
Peter Wastall - Jan '05

"I am truly amazed at your efficiency. I was looking for a 20Q game, and everywhere else I looked were out of stock. With you, I ordered two games late on Friday night and they were delivered at 9.30 on Saturday morning. My children had a fantastic weekend (as did I), and I have sung your praises to EVERYONE this weekend,"
Rajnish Sharma - Jan '05

"I hope you guys open a US division soon as a company with your product line and superior service would be well recieved"
Joe Hendricksen - Jan '05

"Thank you for a prompt service!!"
Rosemary Heaversedge - Jan '05

"First time for everything!. I placed two orders with you before the new year and recieved the first one in no time, the second was not in stock but you sent that to me as quick as a flash. I also messed up a voucher claim but would you believe it your customer services credited it to my card quicker that you took it. Now that is what i call service and some."
Mike - Jan '05

"I just wanted to say a big thank you to Kristian who helped me with my order before Christmas "
Lisa Smith :) - Jan '05

"The Firebox Team. I got the delivery. Thank-you for the excellent level of service. According to the papers nearly 500,000 people were not going to get the goods they bought over the internet. I was not one of them :)"
Mark Elsdon - Jan '05

"I ordered through yourselves and all I can say is ASTOUNDING! Ordered at 11.30pm Thursday and despatched Friday morning, plus was cheaper than amazon and, to put the icing on the cake, I have been sent a free game of Ker-Plunk!"
Andy Parkin - Jan '05

"For your excellent service. You make it just a bit easier on the wallet and you have GREAT STUFF!"
Bob Braly - Jan '05

"Thanks for such prompt excellent service. Will pass the word on."
Irene Petrie - Jan '05

"Thank you so much, you have been absolutely brilliant!"
Lynne Morris - Jan '05

"I writing to thank for the excellent customer service I have recieved from your company. Very polite,courteous and prompt service."
Mrs Debbie Barnes - Jan '05

"Just wanted to drop you a line thanking you for the awesome customer service...All I can say is, I'm a very happy customer indeed, thank you!"
Nik Rosser - Jan '05

"I wanted to write and let you all at Firebox know how easy you have made my Christmas this year"
Tracey Curd - Jan '05

"First class service. Couldn't be faulted."
Barry Kay - Jan '05

"I just received the order that I only placed yesterday - you truly are a great site!"
Kelly Bagley - Jan '05

"fantastic service, thank you and Royal Mail, you can be assured everyone I speak to will be as duly impressed! "
J R Baker - Jan '05

"This is fantastic service; I wish all the internet shopping I have done this Christmas had been dealt with as efficiently. Thank you very much"
Olivia Burren - Jan '05

"Many thanks for swift delivery - excellent service!"
Sheila Jaeger - Jan '05

"Excellent Customer Service!! I shall inform my friends and colleagues accordingly! "
Eleanor Wells - Jan '05

"Many, many thanks and keep up the great work - Firebox gets my Customer Service award for 2004"
Adam Finch - Jan '05

"My parcel arrived on Friday the 10th, which was customer service I can only dream of! Rest assured, now that I have discovered Firebox I shall be using you for all those "what on earth do I buy the boyfriend" moments !"
Dora Wilson - Jan '05

"you are stars"
Debby Hitchins - Jan '05

"This is just a note to say thank you so very much. For the first time ever I got to be one of the smug few whose Christmas shopping is all done and dusted well before December. "
Judy Tennick - Jan '05

"The Box set of Top Trumps arrived with no hassel at all. Many thanks for the fast delivery. I am very impressed with what you have on offer and will be ordering from you again without a doubt!"
Jean Johnston - Jan '05

"many thanks product (pino) arrived this morning,very excellent service. thanks again p.s. ordering again soon!!! keep up the good work."
A B Maxwell - Jan '05

"I am so thrilled and impressed with packaging and promptness. Thanks again and I will definitely be using your company again. "
Helen Crisp - Jan '05

"arrived intact and very quickly - thank you! Will be recommending you to many. Nice doing business with you."
Joyce - Jan '05

"Can't believe how quickly my order arrived - Thank you!"
Ellie Jones - Jan '05

"Just wanted to say a massive thank you to everyone at Firebox for the fantastic service. I do a lot of internet shopping, and it has to be said Firebox had the best and fastest service ever. I will be recommending you to ALL my friends and family and hope to deal with you again soon."
Anne Marie Vesey - Jan '05

"Thank you for dealing with my order so speedily and efficiently!!"
Jean Forrest - Jan '05

"I think it’s important to take the time out to congratulate companies who do a damn fine job. I ordered something from your site at about 12 noon yesterday and it turned up on my doorstep at 8.30am. I happen to think that’s incredibly impressive given it’s just before Christmas. Your site was well designed, easy to use and you can be sure that I will be back to purchase things from your company in the future. Thanks very much "
Ingrid Thorpe - Jan '05

"Great service, great products, great website...Keep it up!"
James - Jan '05

"May I commend your excellent service. I love the personal and humorous touch on the website and I wish I'd found you earlier."
Lesley Scopes - Jan '05

"Just wanted to email you guys to say thank you again for wonderful service. The things you sell are of continued wonderment and my wish list for further purchases is growing steadily."
Ed Greenwood - Jan '05

"Id just like to say a big thankyou to all the team for the best customer service ive ever received. I cant believe how quickly i received my order and will undoubtedly suggest visiting firebox.com to all my friends and family."
Kevin Crawford - Jan '05

"I would just like to say a big thanks for the very speedy delivery, I only wish other companies I ordered from online were as quick as you. Thank you"
Angi Wren - Jan '05

"Just to say what a great service you are doing, placed my order one day and there it is on my desk the next day. Thank you so much and I wish I could do all my christamas shopping with you!"
Pene Aubin-Hart - Jan '05

"Thank you for the very prompt and efficient service goods, arrived safley and intact. P.S The sweets were very nice."
Mike Howell - Jan '05

"Dear all at firebox,i would just like to say thanks for the brilliant turnaround on my order. I ordered at 8pm on Tuesday and recieved delivery 11am Friday. Keep up the good work "
Adrian Barnett - Jan '05

"Just wanted to say thank you for extremely quick delivery. I was also impressed at how much packing you put into the box to ensure no damage."
Angel Collins - Jan '05

"Many thanks for such a prompt delivery!! We ordered other items from another internet company before we placed our order with you and we are still waiting!!! We will definitely use you again."
Helen Biram - Jan '05

"Thank you for the items recieved. I am very impressed with the product and the speed of service"
Angela Bergquist - Jan '05

"Thank you for your prompt & excellent service - I will certainly recommend firebox.com to friends."
Linda Holt - Jan '05

"very helpful, efficient and fast delivery!"
lin jackson - Jan '05

"I got my delivery yesterday and I am delighted with the delivery time and overall efficiency of the transaction I will DEFINITELY do business with you again and I have told all my colleagues about your web site"
John Hardiman - Jan '05

"Many thanks for your extremely prompt delivery. What an amazing performance from the 20Q, a great stocking filler! "
Peter Lyons - Jan '05

"Thank you very much for the prompt reply and delivery - my order arrived this morning. Many thanks again."
Rosemary Chapman - Jan '05

"Thanks for your speedy service. I received my goods this morning less than twenty four hours after ordering from you, I am very impressed with your excellent service and will be recomeding you to my friends."
lesley balmer - Jan '05

"thank you for super fast delivery, it arived the next day! wow! I will definately use you again and reccommend you to others."
glynis carruthers - Jan '05

"What a fantastic service...ordered on Sunday..via e-mail and whole lot here, well packed, this morning (Tuesday). Thank-you, it makes e-shopping a pleasure...especially friendly for 3 teenage children and a juvenile husband. Will be back...."
Jo Walker - Jan '05

"Order received less than 24 hours after placing it. Fantastic service - well done. "
Simon Tushingham - Jan '05

"What fantastic service and very exciting to have them arrive at work and the free sweets were enjoyed by all my colleagues and the catalogue is still being passed around. Since you were so fab, I have decided that I am going to order some more stuff, as even though I am one of the only people in the world who still enjoys trawling round the shops at Christmas, you service is just too good to resist. "
Carla Fenton - Jan '05

"Cheers guys, arrived yesterday, for a birthday present (yesterday), very happy!"
Paul Boylin - Jan '05

"WHAT A FANTASTIC SERVICE THANK YOU ORDERED AT 3PM TUESDAY GOODS ARRIVED 8-30AM WEDNESDAY"
john gibbins - Jan '05

"I have received the item today that I ordered from you yesterday and I would just like to say a Thank you for the quick service."
Karren Highgate - Jan '05

"Received Saturday am - thanks very much, they are fantastic"
Tim Hewson - Jan '05

"Many thanks for your prompt service, I ordered my goods at 2pm one day and received them at 7:15am the next, top service."
Scott Jones - Jan '05

"THANK YOU MAY I JUST ADD THAT YOU ARE ONE OF THE MOST EFFICENT COMPANIES I HAVE EVER DEALT WITH !! VERY FAST SERVICE !! THANX A LOT !! "
WILL HOBSON - Jan '05

"Thankyou for a prompt and friendly service from staff members Jez and Sarah Thanks again "
Pat Thompson - Jan '05

"Got the order on time, with a bag of sweeties! Stuff is all fab. Thanks,"
Paula Sutton - Jan '05

"Thank you very much for such good service, my parcel has just arrived, and so well packed. I am sure I will be in touch again."
John & Carole Hodges - Jan '05

"Thank you for your very professional service"
Bernadette Heggs - Jan '05

"It is a refreshing change to have customer service like yours..."
Jeremy Sperling - Jan '05

"Hi again Kristian Thank you so much, I have two delighted children. From ordering on the evening of the 19th, the Fedex man was here waiting for us when we got back from school today, the 23rd! That's so fast, well done. Many, many thanks from extremely satisfied customers in Dubai - Claris (7 years), Marcus ( 9 years ) and myself. "
Martin & Penelope Bell - Jan '05

"Just received the order. Fantastic service - very quick. I'm very pleased with the goods and will recommend you"
Michelle Bell - Jan '05

"just a quickie to thank you so much for the amazing service. i placed my order online at lunchtime yesterday and received the "firebox" at just after noon today."
Marilyn Foggitt - Jan '05

"Just to say I'm VERY impressed with your website, service and product range!!"
Peter Salter - Jan '05

"Thank you for the fast shipping,The game is better than I thought. Also thanks for the candy treat, you guys know how to treat your costumers! Sunshine and Hugs "
Stan - Jan '05

"Just thought I'd say thanks ever so much for the excellent customer service which I've received. The refund was much appreciated. "
Ryan Walker - Jan '05

"Thank you for the great quick delivery. Only ordered the items yesterday morning and got the first thing this morning! Was even better with the £5.00 pound voucher on the catalogue"
Emma Storey - Jan '05

"The two phone calls I had with Firebox were dealt with efficiently and very politely and I will definitely use you in the future. Again, many thanks!"
Sandra Robinson - Jan '05

"Thank you for your speedy response Jez. I would like to comment on the good service you/the company provide to ensure that the customer is updated on the delivery. It's nice to know that customer satisfaction is a priority, it really makes a difference!"
Jane Leeks - Jan '05

"just a quick note to say thanks for the great service"
mike fricker - Jan '05

"What fantastic service - got the product this morning."
Andy Rogers - Jan '05

"I have walked into work this morning, (day after ordering). And my order was waiting on reception. "
David Morgan - Jan '05

"I have no query - just an unsolicited and wholehearted endorsement of a wonderful service from beginning to delivery. Ordering was simplicity personified. Tracking was simple and swift. Delivery was surprisingly quick and affable. I have no hesitation in recommending your company without reservation."
Vic Leer - Jan '05

"I just wanted to say that as a person who works abroad and rarely if ever gets back to the UK for Christmas, Firebox makes dealing with Christmas shopping easy. Not only is there a wide range of gifts but they are not always ones that everyone is buying in the shops in England - therefore my gifts come as a real surprise to my family"
Cecilia Lowe - Jan '05

"Thanks - received it on Saturday morning, what service! Only ordered at 4pm Friday!"
Ms. Janet Pickett - Jan '05

"Just to let you know that we received the order 26th and are very impressed with the prompt and efficient service unlike some on-line servers."
sue saville - Jan '05

"I would like to thank all at firebox.com for the very quick and professional service i recieved. I will not hesitate in recommending your services. Thanks again."
jim fullerton - Jan '05

"Thank you for your efficiency! My order arrived this morning (29th) - brilliant!"
Jackie Harris - Jan '05

"Order received - many thanks for an excellent service."
Peter Barr - Jan '05

"ah that's super, thanks again for the speedy response, service. I will continue to shop with you guys and recommend you to my friends (Amazon could certainly learn a trick or two from you guys!!) "
Dean Torode - Jan '05

"I am totally gobsmacked - my order arrived at 8.35am this morning. Even the postwoman was amazed. "That's certainly service for you" she said, and I agree."
Jane Jones - Jan '05

"Many thanks Jackie, very impressed with your customer service"
David Spacey - Jan '05

"Thank you - order received yesterday. Could be ordering some more soon, they have been a hit in this house and so I think I will be buying some more for Xmas pressies!!!!"
Teresa Firkins - Jan '05

"Hi Jackie Thanks for your help. You put the "great" in customer service (not that it has the word great in it!). You know what I mean. Thanks"
andre verazzo - Jan '05

"May I just thank Firebox for getting my last order that I placed on Friday here on Saturday - it never ceases to amaze me how quick you guys work. :) "
Barney - Jan '05

"What excellent service. I placed my order Friday afternoon and it was delivered early Saturday"
Lyn Richardson - Jan '05

"Thanks so much for the very swift and efficient service. I received my goods yesterday morning. Best Internet delivery service I have personally encountered. Thank you"
Julie Waller - Jan '05

"Thank you. Your customer service is excellent"
Karen Tunstall - Jan '05

"Hi, Just wanted to say thanks for such an excellent web site and service. I placed an order yesterday afternoon and it had arrived at work this morning when I got in! Definitely makes me want to return"
Lorraine Pettit - Jan '05

"thanks very much. Just like to say ... how the hell do you get things delivered so quickly?? :-)"
Helen McLean - Jan '05

"Hi Firebox Staff, Just wanted to say Cheers for the extremely fast dispatch and delivery! Ordered yesterday at 2pm , arrived with me by 8.30 this morning! Amazing!"
Emma Rouse - Jan '05

"Many thanks for a great service"
Mr. John Sykes - Jan '05

"I will certainly consider purchasing from Firebox in the future - it's not often you get this kind of customer care"
Mike Mcgovern - Jan '05

"Thank you for the speedy delivery, it arrived in perfect condition today!!"
Natasha Byrne - Jan '05

"I would just like to tell you how impressed I have been with the service provided by you."
Carol Rowe - Jan '05

"Thanks very much, you' re a star. Thought I'd have to reorder the cardboys! Once again thanks to you and to all the firebox team your website, products and your service is A* grade."
James Decort - Jan '05

"Hello Firebox, Just a big Thank you to Jackie Franklin at the Firebox customer Support. Jackie's help and advice has been most appreciated.Top Marks to a top company. All the best. "
Michael Clark - Oct '04

"WHY CAN'T OTHER COMPANIES TAKE NOTE! Brilliant service at sensible prices, no rip-off postage. I intend to recommend you to anyone in future who wants the kit you sell. I won't hesitate, there may not be a lot of gear I would want from you, but if there ever is I'm going nowhere else. I'm not joking, I won't be able to recommend you highly enough."
Paul Westrop - Oct '04

"I'm not normally given to writing sappy, gushing emails of praise, but Firebox really has done it again! This is the second time I've ordered gifts through the website and this is the second time they have turned up less than 12 hours later, absolutely fantastic - especially for a girl who is as impatient as me! Your company has made shopping for gifts for boytfriends a doddle. Ta very muchly"
Rebekah Sanderson - Oct '04

"Thank you so much for your extremely efficient handling of my order. It arrived the following day. I shall certainly be looking at your website in the future."
Lynne Rose, Taunton - Oct '04

"Dear Firebox, I found the perfect birthday gift for my Brother on your website "The Pull It Corkscrew" (we also have one and they are great). As we live in Australia it is much easier to order online and deliver directly to his address in the UK. I placed my order on line on Friday and Saturday morning I rang my Sister-in-Law to let her know that his birthday present would be arriving later on that week. To my surprise she said it had already arrived at 8:00 am Saturday morning !! Just wanted to say what great and speedy service. (she also thought the sweets were a nice touch too) I would certainly recommend your website to others. Thanks again."
Lynn, Australia - Oct '04

"Hi Guys, Just a quick note to say thanks for an absolutely splendid service. Ordered yesterday - arrived today - superb. PS. The sweets were a nice touch! I will leave them in the box when I wrap the parcel up for the birthday present, my daughter will love it!"
Yvonne Whyte - Oct '04

"Hi all, Just a quick note to say thank you for the super-efficient service. It's nice to know that someone knows what they are doing; I've been waiting for some DVDs from s***xpress.com for 2 weeks now, with no replies to my emails and no-one answering the phone! You have restored at least some of my enthusiasm for online shopping,Thanks"
James Peterson - Oct '04

"Just to inform you that my order was delivered this morning. Thanks for the speedy and cheerful service."
C Fisher - Oct '04

"Brilliant. A lunchtime order on Friday arrived Saturday AM. Most impressed."
Mark Underwood, Somerset - Oct '04

"Thanks for despatching my Abla-Hoo so quickly, it's this excellent customer service and a quirky product line that ensures I'll remain a loyal Firebox customer. "
Andrew Smith - Oct '04

"Thank you so much for such an excellent turn round on my order. I placed it just an hour before your 3 p.m. cut off on Friday and it arrived in Saturday's post. Fantastic service. Well done and thank you. From a very satisfied customer"
Julie Tilbury - Oct '04

"Just wanted to say a BIG thankyou for your great service regarding my order. Sat in the office bored on friday trawling the web, found your website and HAD to have the SEGA 6 in 1 game pad. You processed my order very swiftly and to my great surprise my SEGA was in my hands at 8.30am the following day!!! (a bit early for me on a saturday but definitely worth getting out of bed for). P.S: ta for the sweets aswell, very nice touch. A lot of companies could learn from your example!!!"
Kris Edwards - Oct '04

"Thanks for the speedy and efficient service that you deliver I placed an order on Thursday 19th August at about 1:00pm and it was delivered the very next morning Friday 20th August, now that’s what I call exceptional service WELL DONE TO YOU ALL."
Peter Sinclair - Oct '04

"Just to say what a wonderful surprise to receive my parcel this morning having only just ordered the gifts. Service like this is wonderful and should be highly commended."
Maggie Lennie - Oct '04

"Thank you for the fast shipping,The game is better than I thought.Also thanks for the candy treat, you guys know how to treat your costumer. Sunshine and Hugs, sincerly Stan"
Stan - Oct '04

"Just to say what great service you guys provide... Ordered some goods yesterday (for a birthday next week I'd forgotten about) and assumed I'd be lucky if I received them by Mon/Tues. Next thing I know, email arrives telling me all on route - then City Link arrives this morning with my package. With service like that, who needs regular shopping eh? Thank you for providing the service you promise (sadly not a common occurence these days)."
Claire Redgrave - Oct '04

"I would Just like to say that Kristian Bromley is doing a fine job! Thank You So Much, "
Adam Mills - Oct '04

"Had to send you a comment on the Shinco 7" DVD player. I bought one recently and it really is a little pearl. We used it on holiday to keep the little one entertained on flights and plugged into the hotel TV. It plays absolutely anything - any region, almost any format and in almost any condition. So far it has withstood the probing fingers of the little person and the nice aluminium case should mean it remains reasonably damage free for some time. An excellent purchase"
Steve Ritchie - Oct '04

"I ordereded at about 1.00 pm yesterday and here it is in my hands at 10.45 am the following day. Fantastic service."
Netta Glover - Aug '04

"Many thanks for the speedy delivery! Excellent service, thanking you very much"
Richard Ashley - Aug '04

"The Yard Of Ale arrived safely today. Thank you so much for your prompt despatch and safe delivery. We here at V2 are very impressed with your service and I will be recommending you to my colleagues."
Louise Martin - Aug '04

"Many thanks...item arrived yesterday....great service"
Steve Quackser - Aug '04

"I recently ordered some plug & play TV Games and there were delivered very quickly, very efficiently and I will certainly recommend you in future."
Gary Newman - Aug '04

"thanks very much for a great service and friendly staff as you don't usually get any of them (let alone both) with most companies"
Richie Bennett - Aug '04

"Thank you for your prompt delivery of my order. I am amazed that I recieved it only 2 days after placing the order. Many thanks, I shall definatly be using you again."
Dave Burns - Aug '04

"Just to let you know that the order was received the next day and the young lad greatly appreciated the little bag of sweeties ! Well done to all of you !"
Rachel Cartwright - Aug '04

"I just had to drop you a line to thank you for the fantastic service and excellent shopping experience. I received my goods within 24 hours of ordering, well packed and a very nice touch of putting the bag of sweets in. The package was for a 6 year old boy who has asked me email to say thank you. Consequently we will be ordering again, thanks for the catalogue and roll on Christmas shopping!"
Jacqui Turner - Aug '04

"Jackie's help and advice has been most appreciated. Top marks to a top company. All the best. "
Michael Cole - Aug '04

"Many thanks and thank you for the speedy response! Customer service is a-m-a-z-i-n-g!"
Evelyn Khoo - Aug '04

"Many thanks for the service which your provided. You have more than exceeded my expectations in turning around my order so promptly."
Julie Grange - Aug '04

"Just to let you know that I received my 20Q safely in the post yesterday. I am delighted both with the item and the service I've received from your company. I will definitely be recommending you to friends/colleagues and I look forward to obtaining further items form you in the future. Many thanks and keep up the great work"
Matt Lees - Aug '04

"My ‘Don’t Break the Bottle’ was ordered on Tuesday afternoon at 12.45pm and arrived safely at my house on Wednesday morning at 8am. Fantastic Service I will look forward to ordering more gadgets."
Sally Reade - Aug '04

"Just thought i'd send you an email to say thanks for such a fast delivery!!! I'm sure the product is excellent, although I have reststained myself from playing with it as its a present!"
Kevin White - Aug '04

"I ordered a portable DVD Player on Tuesday afternoon; was contacted very early by e-mail to say there was a problem with my payment details. I phoned your office and was told I had put an incorrect expiry date online, so your office confirmed a few other details and said everything should be ok. Another e-mail to tell me the order had been processed, and at 9:15am the following morning the item was delivered. Absolutely First Class Service."
Jeff Larcombe - Aug '04

"Hi. Just to say a big 'thank you' for a terrific service (order arrived this morning), excellent communications and super game. I shall be looking on your site regularly to see what else the family can play. Best wishes"
Kate Townsend, Devon - Aug '04

"TOP CLASS SERVICE!!"
Ralph Buchanan - Aug '04

"What a great site! Have just given you a mention on my radio show in the North cause I'm so impressed! About to order Sega 6-in-1 Plug 'n' Play! Keep up the good work..."
Saffron Oddy, Galaxy 105-106 Mid Morning Presenter - Aug '04

"Thank you for despatching my order so quickly. Just to let you know that I received it today, Thursday 29th July. Excellent service and I am well pleased with the camcorder. Thanks again"
Sandra Robb - Aug '04

"Thank you, the Waterball Launcher was a hit with my newphew, he wet me as soon as he filled it! The packet of fruit gums that you put in was a very nice touch, thank you again,"
David Rice - Aug '04

"Hi Jackie Thank you for sorting so quickly for me - this is exactly why we buy from you regularly! "
Anita Carthew - Aug '04

"That is incredibly quick and very impressive customer service. Many thanks indeed for your help! If only every company was like that! "
Michael Cole - Aug '04

"Just wanted to say thanks, you didnt let me down after all. Parcel arrived this morning, very pleased, Will be recommending to all my friends and family. Just hope all webstores could be as great as you. Regards!"
Shamraze Ahmed - Aug '04

"Very good customer service. Thanks! ;-) "
Ruari Callow - Aug '04

"Thanks for a very quick service, I will be using you again in the future."
Emma Jones - Aug '04

"Just a wee line to say thanks, ordered Monday Afternoon, got on Tuesday Morning."
Tom Anderson - Aug '04

"It works! Thanks a lot for all of your help and your patience. "
Paul Edmonds - Aug '04

"The system was very easy to navigate and ordering was effortless."
Alex Cobban - Aug '04

"Just a short note to let you know that the order has arrived and I've already challenged the other half to a match. I'm currently winning 2 - 1."
Andy Ketchley - Aug '04

"Just a line to say thanks for the incredible service you provided. My order arrived first thing Saturday, 24 hours after I requested it! I'd like to know why other on-line retailers can't match this level of efficiency. Thanks again!"
Mark Curtis - Aug '04

"Superb service, does everything it says on the box. Thanks a lot "
Annie Favager - Aug '04

"Received the goods yesterday which was great. 16 year son loved it all so hopefully his brother who is 18 soon will too. Many thanks for your prompt and efficient service."
Lynda Whittingham - Aug '04

"Hi I would like to say a Big thank you to all concerned, over the speedy delivery of my order. It took only about 15 hours from placing the order to dropping through my letter-box. Keep up the good work guys!"
Stephen Lester - Aug '04

"Thanks for brilliant service - received today ( including sweets ) !!"
Sue Bartlett - Aug '04

"I just wanted to drop you a quick e-mail to say thank you for providing such a quick and efficient service. I ordered an Atari Classics 10-in-1 console from you on Thursday afternoon, and when I returned home from work on Friday afternoon it was there waiting for me on my door-step! Keep up the good work, I am delighted. Many thanks, Trudy."
Trudy Cawthorne - Aug '04

"I have to say what great service you provide from ordering time to delivery time also 1st class customer support. Thankyou once again and i will be buying in future from firebox. "
Sam Pasquale, Chichester - Jul '04

"Just wanted to say, I ordered from your site for the first time after lunch! and have been MOST impressed by the service so far...3 e-mails already to tell me it was confirmed, then boxed, then shipped. Jesus that's efficient!!! The ironic thing is....I work for a large scale mail order company."
Glyn Kempster, Hoylake - Jul '04

"Just thought I’d sent a short note to say thank you for my Namco 5-in-1 arcade box. Your service is first rate, I ordered on Wednesday night, you shipped on Thursday, I received this morning and by this afternoon I can see none but flying Galaxians! It is a shame not all internet companies can provide this level of customer service – keep up the good work."
Ewen Mackintosh, Elgin - Jul '04

"I would just like to say that I have used firebox.com for the first time, to send some gifts. I think that the speed of your service and quality is absolutely excellent! Thank you."
Shabana Malik, Leeds - Jul '04

"Excellent service - we left the ordering very late but didn't expect to receive it in time for the birthday out here in the sticks - but it arrived right on the day. Well done and the sweets are a nice touch!"
Keith Reynolds, Thrapston - Jul '04

"Just wanted to thank you for your amazing service. The Dodge Raminator arrived by 10am following the day of order. You made an old man very happy, my partner was up at 4pm playing with his new toy, it was like a Christmas Morning with a small child except he happens to be 62yrs old. "
Maureen Torres, York - Jul '04

"I’ve seen the superlatives and general compliments on firebox’s site, but I can add my own now. When the delivery time for iPod minis went back from April to July 2004, firebox sent me an email to say that it would try to source some direct from the US and fulfill orders that way; I was heartened, but a bit sceptical, but now you’ve done it, and I have my iPod mini. I can’t offer enough praise. Firebox did what other sites can’t do, and you didn’t charge my credit card until the goods were with me. And the delivery charge was risible too. And I have an iPod in advance of UK availability…Life doesn’t get better than this. I’m a big fan – I’ll be back for more. "
Colin Macdonald, Droitwich, Worcs - Jul '04

"Well congratulations, this is the first time I have used your website and the goods arrived today! Marvellous service since I ordered yesterday, I buy from lots of web sites and generally find that the service is mediocre and that their stock level counters are really poor but not in your case. Keep up the good work."
Adrian Donlan, London - Jul '04

"Thanks so much! I order was delivered today and I'm thrilled. They are gifts for my husband, who's birthday is in a few months time. I hope all is in order as he's going to be delighted with his presents. I am going to get a good giggle watching him play with his lightsaber! "
Robyn Deacon, Benoni, South Africa - Jul '04

"I have to say what great service you provide from ordering time to delivery time also first class customer support, thankyou once again and I will be buying in future from firebox"
Sam Pasquale - Jun '04

"You guys... how did you know that foam eggs were my favourite? Cheers for processing my order so swiftly."
Neil Brown, Birmingham - Jun '04

"I received my order this morning. What fantastic service! I am so impressed that I have recommended you to my colleagues. My colleagues crowded round this morning - as excited as I was opening my box of goodies. I won't hesitate to use you again. "
Trish Grainger, Wakefield - May '04

"Thanks a million... must compliment you on your customer service...absolutlely excellent... every email and query dealt with quickly and efficiently!! WOW...if only everyone was as pleasant to deal with."
Emma Thornhill, Cork, Ireland - May '04

"Just a quick line to say thanks once again for such fast and efficient service. My order arrived today, one day after I ordered. Next-day delivery to Northern Ireland seems to be a total impossibility for the majority of companies, so your promptness is extremely refreshing!"
Kathleen Wallace, Newcastle, County Down - May '04

"Overall I would just like to extend my gratitude to the whole team at Firebox! My dealings with you as a company have been wonderful! Never have I dealt with a company that has been so customer focused as you! Whenever I have experienced any difficulties with an order, I have always received swift responses and explanations. I would like to once again thank you and the team!"
Adele Stokes, Middlesbrough - May '04

"Wow! I only placed the order yesterday afternoon and it has just arrived, less than 24 hours later. That's what I call service. Many thanks indeed"
Peter Gentry, Colchester - May '04

"Just a note to say for our completely trouble free transaction. Your service is outstanding!!!! We received our new camera this morning at 9.20am unbelievable!! The love hearts will go down nicely thank you! once again keep up the good work, we will be back and have recomended loads of friends and family. Your company is second to none regarding service and we will always purchase from yourselves in the future!"
Mr P W Maguire - Apr '04

"I would just like to thank the whole team for your efficiency!! I ordered the Twister duvet cover on Friday, and I received it this morning. Now bearing in mind that I live in the Isle of Man, I consider this to a miracle !! Usually deliveries take 5 – 7 working days ! So once again, many thanks to you all ! It looks fantastic too !!"
Alex Corlett - Apr '04

"I placed my order with you on Monday evening (22nd March), and the goods arrived at 11:30am today (Wed). I hope to be using you again in the future and shall highly reccomend your site to all my friends & family. Thanks for a great experience, keep up the good work!!!"
Alan Burrows - Apr '04

"I ordered a qee a couple of days ago and your service has been very quick and excellent! The love hearts were a nice surprise! Thank You firebox.com, I'll be sure to recommend you to all my mates!"
Jenni Cruickshank - Apr '04

"Thanks very much. Very impressed with the speedy service!"
Stephanie Eagleton - Apr '04

"Just like to compliment you on your speedy service - ordered yesterday afternoon, arrived this morning. Thanks"
Simon Arrowsmith - Apr '04

"Thank you so much for the great customer service! I will throw some business your way!"
David Roche - Apr '04

"Outstanding job boys n girls Ordered a pair of Magnetoids @ 3:15PM on 23rd March. Delivered next day. Well done to all your staff. Cracking service and a great product."
Tim Marsden - Apr '04

"I would just like to let you know how impressed I am with your company. I placed my order on Tuesday morning and the delivery was here on Wednesday afternoon. That never happens in the north of scotland! Thank you very much and I will be ordering again."
Hazel Tuley - Apr '04

"Many thanks for your prompt reply and help about this. I'm very impressed with your level of customer service."
David Fowkes - Apr '04

"What sweeties you are! I had to write to say thanks..."
Pat Richardson - Apr '04

"Thanks for your quick delivery and good communication."
Steve Wilkes, Cwmbran - Mar '04

"What a fantastic service, if only everybody else that sells on the internetwas on 'Firebox time' !!!!"
Kaye Foster, Luton - Mar '04

"Fab Service - many thanks"
Sam Callon, Co. Durham - Mar '04

"Bought a Pocket DV Camcorder. It is the mutts nutts!!!!! Good quality photos for a cheap price and nice looking camera! Cheers Firebox!!!!"
Gavin Pound, Bridgend - Mar '04

"Wow!! Not only did I find the perfect present for the man who has everything - but it was delivered in well under 24hrs!! Absolutely fantastic - I will highly recommend you to everyone."
Helen Gavalas, Birmingham - Mar '04

"We would just like to say thank you for the prompt service. My sons order arrived Friday 19th first thing and he was very pleased, the love hearts were a kind thought. We shall use this service again."
Mrs C Blackham, Colchester - Mar '04

"Thank you very much firebox! ordered yesterday and got it today... brilliant. Let the games begin."
Richard Storey, London - Mar '04

"Hi just wanted to say thank you for the efficient service I got from you guys when I recently ordered the Namco 5in1 game system for my boyfriend. I ordered it Sunday night and got it Tuesday morn. What was really sweet was the Love Hearts packets in the with the order too. so cute! thanks again"
Lisa Rebello - Mar '04

"Dear Jackie, Just wanted a say a huge thanks for the speedy response, its refreshing to deal with a company that provides "real" customer service and efficiency. I will definitely be using the site again and will recommend it to my friends. Cheers Ian McGrath"
Ian Mcgrath, Salisbury - Mar '04

"Hi Just a quick message to say Thankyou and what a efficient service you run, I ordered a Fliklite online this Wednesday just before 3 pm and it was delivered the following morning. Very impressive. Thanks, Pete"
Pete - Mar '04

"Hello, Just a quick one to say thanks very much and what great service. I ordered some presents yesterday morning and they arrived at work this morning before I did! I've passed on your website to the 120 odd people I work with on our social intranet, and told them how great you guys are! I won't be looking anywhere else for presents from now on. Thanks again."
Fiona Swinburne, Bath - Mar '04

"Hi Firebox I don't normally do this but I had to write and say how impressed I am with your speedy and efficient service. I've used you before and I will definitely do so again - and I will be recommending your site to anyone who'll listen! Many thanks. Lindsey"
Ms. Lindsey Daley, Tring - Mar '04

"May I thank you and your company on such a magnificent service. I ordered my mini video / still camera ( £49.95) on Friday 27th Feb and received 8-45 am on Monday 1st March. I truly believe you offer an exceptional service. "
Tony Shilling, Burnley - Mar '04

"I just had to let you know about the FANTASTIC customer service I received from your company recently. I ordered your product "My Last Rolo" from yourselves and received it in a matter of days, I presented it to my husband, who was really pleased with his anniversary gift, then my mothers dog also took a liking to it, and unbeknown to anyone, "ate" the box. I e'mailed Firebox at 7:05 the next morning before I went to work, when I came home and checked my e'mail I had received a reply at 10:00 am from Kristian Bromley explaining they had contacted the supplier and a new box would be despatched shortly - and to my disbelief when I arrived at work at 09:15 the following morning, there was a new box. So, I would just like to say thank-you again for such excellent service, I wouldn't hesitate in recommending FIREBOX.com to anyone. Many thanks, again. "
Helen Hardcastle - Feb '04

"It has been a long time ago since I have experienced that kind of good customer service! Answers are rapid and clear. Due to this fact, we are going to bye more products at your store later! Thanks again."
Thomas Bruhn-Pedersen, Copenhagen, Denmark - Feb '04

"I have just spoken once more with Sarah Clark in returns, who has been an absolute ambassador for Firebox. Helpful, cheery and very efficient she has dealt with my faulty purchase as a consummate professional. Despite the faulty kit, service like this adds confidence to the purchaser, knowing that when things do go wrong you sort it quickly and without quibble Thanks very much Sarah."
Rob Turner - Feb '04

"Just wanted to say thank you for my delivery. This is the third time I have ordered anything from you and regardless of whether the order was for less than £30 or more than £100, you've delivered the same quality of service. Well done, my third time will certainly not be the last."
Matthew.C, London - Feb '04

"The service is great, the product (Pocket DV4 Camcorder) is excellent. If only all web companies are like this one. Thumbs up."
Charis, Portsmouth - Feb '04

"Just a short note to say thank you for assistance in this matter. Customer service of this level is rare these days (Unfortunately) and refreshing. While I was disappointed when the camera stopped working, I will still shop with you in the future as I have the confidence that any problems will be resolved quickly and efficiently. I do not normally have the time to send notes like this, but I felt I should in this instance. Please feel free to publish these comments if you wish."
Jason - Feb '04

"Thank you very much for sending my order so quickly. I am really impressed with your service - having ordered an item Wednesday late afternoon it arrived this morning at 9.45am!!! and with "love heart" sweets and all !!! Thanks so much for your excellent service!! I'll recommend Firebox to all my friends!"
Kerry, Southampton - Feb '04

"GREAT service! I'll definite recommend you to everyone I know. "
Johan Boserup, Copenhagen, Denmark - Feb '04

"I would like to take this opportunity to thank you for sterling service. My dv4000 arrived this morning and as we speak it is on charge ready for use later. I was on the atkins but have crumbled and eaten the lovely sweets you sent us, will use the wine voucher and the gift voucher. the top trumps are wicked!!!"
Paul and Joanne - Jan '04

"hi, i made an order today to buy a r/c helicopter and i would just like to say that firebox.com online shopping service is the best i've seen yet, and i really am happy with the terms and conditions about faulty products being returned, reading this made me really sure about purchasing the product so thank you for providing such a wonderful service i will definitly be buying from firebox.com again"
Tamrez Ul-Amin - Jan '04

"I have found your service, friendly staff and prompt delivery to have been of the first order and will definitely be recommending your site to all my friends and family!!"
William Mitcham, Bury St Edmunds - Jan '04

"Thank you very much for the confirmation May I congratulate you on your customer service. Its easily the best I have come across of Internet based services."
Jim Kirk, The South! - Jan '04

"Thank you for your excellent service and prompt delivery, we shall not hesitate to use your company again. "
Lesley Staincliffe, Biggleswade - Jan '04

"Thank you for an efficient service. Ordering was easy thanks to your website and delivery was prompt with my order well packaged. Keep it up."
Kevin Young, England - Jan '04

"Dear Firebox.com, thank you very much for your shipment. Many, many compliments for your very great professionalism. I really appreciated the gifts (the sweets are very good, my little child was very happy to receive them). Thank you very much for the catalogues... supreme. What can I say? You are cream of the cream, best of the best! Really! Many compliments and Happy New Year!"
Nicoletta Rapetti, Italy - Jan '04

" Our order arrived yesterday, nicely in time for Christmas. Just wanted to say that we were most impressed with the prompt delivery and the way you kept us informed. Best wishes to all your team for the festive season. Thanks, Dave & Sheena Cooper"
Mrs. Sheena Cooper - Dec '03

"I just had to sit down to thank you guys before I even started to play with my order. You guys are pros as was evident from the looks and info of your website. You'll be hearing from me again when I buy some more gadgets soon and I'll spread the word around in Japan so if you get a flood of orders, don't blame me! Thanks again and Happy Holidays!"
Gene Huh, Tokyo - Dec '03

"This product is not exadurated in the main review, you get what you are told. the picture quality is great, the videos seem even better and the mp3 and voice recorder is an added bonus. I don't really understand the MPEG 4 format but who cares its meant to be a good thing. great christmas present, better than the DV range."
Omar Ahmadi, Bradford - Dec '03

"I received my new toy the very next day from ordering. I am impressed and very happy"
Richard Gibson, Bury St. Edmunds - Nov '03

"Just wanted to write and say thank you for my order that I received today. I wanted to say well done on such a great site and easy order process. I ordered my Geomag on Sunday afternoon and it arrived safe and well on Tuesday morning."
Karen Watson - Nov '03

"Cheers for that, and also for being, without a doubt, the fastest customer services in the universe!"
Andy Hughes - Nov '03

"I placed my order yesterday afternoon and received my order this afternoon - with a free packet of sweets - sweet! Your exemplary standards have re-affirmed my previously flagging confidence in this country's customer service industry. Even your hold music was ingenious - I was gutted when I got through as I had been enjoying "jumping up and down like an angry monkey"! Why has no-one thought of this before? I had the site recommended to me (regular weasal coffee purchaser) and will recommend to all. 10/10 to everyone there. If you knew me you'd realise that compliments are very few and far between and I am not one to being so gushing but credit where credit is due. I can't wait to do my Christmas shopping!"
Charlotte Clemson, Southampton - Nov '03

"To all at Firebox.com, Your service is second to none.Many thanks. A very happy customer."
Mr M J Bridge - Nov '03

"Received everything yesterday, thank you so much for your excellent service, will definitely be recommending you and using you again."
Julie Moran, Leeds - Nov '03

"THANK YOU so much. The James Bond camera arrived on my doorstep less than 24 hours after I ordered it on tuesday, wonderful service!! "
Sue Rodger, Rochester - Nov '03

"Just to say thank you for my parcel, it came today and I was very impressed with the efficiency of your company. I will certainly use it again many thanks "
Sandra Starling - Nov '03

"Dear Firebox - I was truly amazed and impressed that the order placed yesterday actually arrived at school before me today - thank you very much. When so much these days has to be delivered up to three weeks later, it was very refreshing to experience such efficiency!"
Prue Matchwick, Reading - Oct '03

"What can I say? I find it somewhat hard to believe that I ordered this at 5:00pm yesterday and it ALL turned up today!! That's incredible. Thanks"
Howard Cairns, Hoddesdon - Oct '03

"Worth every penny, hours of entertainment! (well until the batteries run out!). Well made and packaged. I wasn't expecting to it be as half as good as it is recommended!! Rob "
Rob Clarke, Gloucestershire - Oct '03

"Just a short note to say thank you for your prompt and efficient service. My order was delivered this morning, before 10 o'clock, in time for my son'sbirthday next week. Thanks! "
Angela Pacey, Nottinghamshire - Oct '03

"Just a quick email,to say many thanks for super service. I am suitably impressed (and very happy!) Often we in N.Ireland, although being a reasonable sized part of the UK, get ripped off with P&P or delivery options and it does get extremely annoying to say the least!"
Dr Victoria Stewart, Northern Ireland - Oct '03

"Just a note to Thanks for the fantastic fast service. I was amazed when the goods arrived the next working day after I ordered them . I will definetely be visiting your website again. Many thanks Alison "
Alison Collins - Oct '03

"Very impressive service and website!"
Jane Jones - Oct '03

"Just to say how impressed I am by your service. I have been trying to track the item down since I read about it in the Guardian!! Found it on your web site, it was out of stock, but you told me when it was in, and three days later it was being delivered! Thank you. Congratulations!"
Fredwyn - Oct '03

"Thanks very much - I am very impressed by your service, immediate email conformation and replies, and speedy safe dispatch - also the email notification process worked very well when the item came into stock. nice one, thanks."
Dave McKenna - Sep '03

"WoWWWW. Only placed me order the other day and me Gumball Machine arrived in no time at all. Thanks very much. You've gotta be one of the quickest on the net."
Mr J Harris - Sep '03

"I ordered something off your website yesterday (Monday 22nd at lunchtime) and was very surprised and impressed when it arrived this morning (Tuesday 23rd.) Just wanted to let you know that not only did the service meet my expectations, it bettered them - unfortunately a rarity with most companies! If more internet shopping companies were like Firebox then surely more people would use internet retail. I'll definitely be using you for my Christmas shopping!"
Greg Woodhead - Sep '03

"Hi guys, Just wanted to say thank you for sending my stuff so quickly. It is SO rare to find an internet firm that does something so good, so well. Only wish everyone out there was as good as you guys! Take care, SDK. (P.S. Girls in the office loved the candy - nice touch!)"
Steven Kimber - Sep '03

"I would just like to pass on my thanks at the speedy, efficient way it is to deal with Firebox. I placed my order on the web with ease and I received the Geomag's the next day - seeing these were for my son who was starting back at School the next day this was really great timing. I will be buying a substancial amount of Christmas presents via Firebox this year. Please pass on my thanks to whoever you see fit in your company. "
gareth lovell - Sep '03

"the item arrived yesterday (very quick delivery) and I'm very pleased with it, as well as the overall service from Firebox. I also appreciated the jumbo sweetie bag - a nice touch which has ensured repeat custom."
R Black - Sep '03

"THANK YOU! So much, I only ordered it last night at 4 o' clock, its arrived already!! Thanks for the great service I will be sure to use your service again! "
Katie Woollens - Sep '03

"To All The Staff, I would like to thank you all for the quick response you gave my order. I ordered a gumball machine as a birthday present for a friends daughter (which i`d left late) and it arrived at my place of work very early this morning 05/09/03. Now I can keep my own gumball machine which I`ve had for 2 years and give the spoilt brat her own. Once again THANK YOU."
- Sep '03

"Can I just say what a brilliant site you are. I forget about someone's birthday. Only remember the day before and have no time to get out to buy anything but you guys always come through. Next day delivery all the time. I will never shop for this kind of stuff anywhere else and you have brilliant customer service. Keep it up guys I don't know what I would do without you!"
R McKeown - Sep '03

"Just a quick note to say thanks for my recent order of a radio controlled airship. I had placed the order on wednesday expecting to receive it saturday or even monday, however to my amazement it turned up this morning (thursday). It was meant for my better half, but sadly I felt the need to open it myself and have a go. When the parcel was opened I also found a bag of sweets... another nice surprise. Well once again thanks for making his birthday go smoothly"
Sarah - Aug '03

"Hi team, I am replying to inform your goodselves that the pocket DV3 did duly arrive at approx 12.30 hrs today Tues. I found the transaction so swift and efficient, and must use your company again in the future. You are my only second venture buying on line, the first one nearly put me off for life, hence my praise of you. The sweets will come in very handy for, wait for it, our great grand children! thank you once again for a great team effort."
Brian, Hatfield - Aug '03

"Hi I'm watching BBC2 learning zone now its 3:33am and I'm very impressed with you all, keep up the good work and your a inspiration to us all."
Ryan, In front of a telly - Jul '03

"I feel I must congratulate you on your excellent customer and after sales service. My problem was sorted out with no fuss or bother, and I will definitely recommend you to both family and friends. Once again thank you and I hope to do business with you in the future."
John Halford - Jul '03

"THANK YOU!!!! I am delighted not only by your response but quick action. You have made my day!! Thanks and have a great day!!"
Rebecca Murtagh, Schenectady, NY - Jul '03

"I recieved the parcel this morning, Thank you for your excellent service and I hope to enjoy more excellent Firebox products when my wage packet allows :-) "
Tarik, Burnham-on-Sea - Jul '03

"Just thought I'd write to say thanks for despatching my order - I received it this morning and the "Octane" I ordered is brilliant!"
L Fotheringham, Dundee - Jul '03

"Just to let you know that I received my parcel in RECORD TIME and I am VERY happy with EVERYTHING!!! Thank you VERY much and keep up the good service and the EXCELLENT Gadgets!! Best regards Sashka"
Sashka, Austria - Jul '03

"My order arrived today, less than 24 hours after placing my order. Very impressive! I will be letting my friends know about Firebox.com. Thanks again Paul Bulpin"
Paul Bulpin - Jul '03

"Just have to add, firebox simply are the best internet company I have ever ordered from, ordered on tuesday night, recieved wednesday morning. "
Andre, Wimbledon - Jul '03

"Order received.08/07/03 11:30am Great site, well priced products, prompt delivery, informed staff and groovy packaging. Firebox you are a rare breed, very well done. "
Mr DJ Wilson - Jul '03

"I would just like to let you know how impressed I am with the speedy delivery of my order. I ordered the item on Tues 1 Jul (in the afternoon) and it was delivered on Wed 2 Jul (in the morning). Thank you and I will be recommending your website to all of my contacts."
Jayne - Jul '03

"I just wanted to say I'm very impressed with your companies service and will recommend you to my friends."
Steve, Grantham - Jun '03

"I have to say Firebox must be the only company left in Britain that actually cares about their customers. Thank you for your extra efforts."
Elaine - Jun '03

"I always recommend your site to friends and will continue doing so. Well done!"
Tracey - Jun '03

"Ordered a camera at 15:50 yesterday afternoon and it arrived at 8am this morning. Fantastic service - thanks!!! Mark."
Mark Simpson - Jun '03

"Just wanted to say a big thank you for your excellent service and fast delivery! I placed my order on Thursday last week and my parcel with my "RC Tanks" arrived on Tuesday this week! Massive!! So thanks again for a great site and service will recommend you to everyone I know, and I will buy more stuff from you soon! "
Marwin, Sweden - Jun '03

"I would like to thank you for the outstanding service I received. I have worked in customer service for nearly 3 years now and have never seen such care to customers."
Deborah - Jun '03

"...This is how internet shopping should work – I just wish there were more companies like yours."
John Kirk, London - Jun '03

"I have just received this morning the camera ordered yesterday afternoon - fantastic service!!! "
George, Bristol - May '03

"Order arrived this morning (after the long weekend) and, as with our initial order some weeks ago, I am absolutely delighted with the products - and their price. Thank you, too, for the generous big bag of sweeties - which my grand-children will enjoy SHARING WITH ME! An outstanding service - with exciting and innovative products very competitively priced. THANK YOU. "
Charles - May '03

"Thankyou very much for a very fast and efficient service."
Roy / Phil - May '03

"I will have no hesitation in using Firebox.Com again and recommending it to my friends and colleagues"
Gaz Robinson, Hull - May '03

"Really quite outstanding levels of service"
G Robinson, Anlaby - May '03

"The camera is super and my son who is a budding film maker of 13 is delighted with it. Many thanks for your prompt service. "
Angela - May '03

"Just thought I'd let you know I'd received my goods, the day after ordering. Very efficient, kept me informed, great service! Many thanks. "
Chris - May '03

"Thankyou - I have received my order and am delighted with the product and your service and will be definitely ordering from you in the near future."
Christine Young - May '03

"Thanks very much for your co-operation and correspondance, items reached me in good time and in immaculate condition, thanks again! "
Amy - May '03

"We would just like to say what excellent service, a company that not only delivers what it says and more but ensures the parcels get to their destination. We are both extremely impressed with our new toy! and look forward to placing many more orders through your company - keep the great deals coming. "
Jo and Mark - May '03

"Thanks my camera arrived today and works brilliantly "
Kathryn - May '03

"This is my second order from Firebox - excellent service! Thanks. "
CJ - May '03

"My camcorder arrived the other day...great little product. Thanks. "
Colin B - May '03

"Thank you again for your kindness and because of your respect I have forwarded your web site to other friends and told them of your kindness"
Theresa, USA - May '03

"Just to say how very impressed I am with your customer service, delivery and website (and sense of humour!). I work in the web industry and this is very much the exception rather than the norm. "
Elliot, Norwich - May '03

"Thank you, Just to let you know that the my order has arrived and I am delighted with the goods and your fast efficient service. Once again, many thanks! "
Sylvia - May '03

"Thanks again - I love doing business with you people! "
Mrs Craig - Apr '03

"Many thanks for your quick response I have recomended your products to many folks both in this country & overseas, they are well impressed with the two cameras I got last year, hope they did some business with you."
Adam - Apr '03

"Thank you for the quick service."
Paul Brown - Apr '03

"Thank you for the received goods order which I received at 11:15 am this morning. I am very grateful and appreciate with the speed of your deliveries, and I will definitely use Firebox.com again, also I will recommend Firebox to my friends"
Roy Harding - Apr '03

"Many thanks, I can always guarentee straight honest answers from yourselves and excellent service!!!"
Paul Brown - Apr '03

"Thank you very much, I received my order this Morning! Thank you for such brilliant service - I will definitely be recommending you to my friends."
Sarah Dowling - Apr '03

"Just wanted to say thanks for the excellent service you provided me. It took less than 36 hours for my package to arrive and I was briefed every step of the way. The complimentary sweets were a nice touch too. "
Ben Snowdon - Apr '03

"Thank you so much. I really appreciate it. Not many online store sites would be so understanding and helpful. You guys sure have my vote for an honest and fair business site!"
Daryl Keith - Apr '03

"Thanks, and I'm sure we will be ordering from you again soon!! "
Gail, Bristol - Apr '03

"...Outstanding efforts and customer service, keep it up! "
Charles Willis - Apr '03

"Thanks again, I am very impressed with your customer service."
Shaun, Portsmouth - Apr '03

"I am very grateful for and extremely impressed by the high standard of customer service shown by your company. I shall be singing your praises."
Dorothy Horne - Apr '03

"Thank-you for the quality of service which I have to say is one of the best on-line experiences that I have had when making a purchase. I will of course continue to buy from Firebox and will endeavour to spread the word. I work in a retail environment and know that customer service is the most important aspect of our retaining customers and you have one extremely satisfied customer here. "
Darren McClintock - Apr '03

"Just to let you know that the package arrived today and everything is in order. Now that's what I call a very faaaast service :) "
Steve Martins, Portugal - Apr '03

"Hi! Just thought I'd let you know how impressed I was by the swift service and the SUPERB gadget which will make an ideal pressie for my cousin! I shall definitely be using you again at Christmas!!!"
claire - Apr '03

"Thank you for your prompt and excellent service... look forward to doing business with you again."
Mary - Apr '03

"I appreciate your swift reply and would like to say how impressed I am with your customer service. Unfortunately the product I purchased was not what I expected but, due to the efficient way this has been dealt with I will certainly continue to shop with your company."
Iestyn Thomas - Apr '03

"I received my replacement product Friday 7th April and would just like to thank Firebox for the prompt and efficient response to my issues."
Jonathan - Apr '03

"I have been most impressed by the helpfulness and efficiency off all the staff at firebox. Many thanks."
Rowena Murray - Apr '03

"I must congratulate you on you customer service, the best I have received from any store including Amazon... May your roses grow as if fertilized by a thousand lions."
Chris Cooper - Mar '03

"The best gadget site on the web with totally great service... Happy Greeting of Denmark."
Stig Mikkelsen, Denmark - Mar '03

"I have to compliment you on your excellent "hassle-free" handling of my return. It's seldom that returns can be made without any mistakes, misunderstandings, etc, "
Justine Jordan - Feb '03

"I cannot sing your praises enough."
Mr P Patel - Feb '03

"It is so refreshing these days to find a company that does what it says it will and to be so helpful too - well done! I will definitely be placing many more orders in the future and recommending that my friends do the same."
Tracy Markey - Feb '03

"Thanks very much for the fantastic service, I will definitely shop with firebox.com again."
Lisa Carpenter - Feb '03

"Goods were received first thing this morning (Thursday) having ordered just before 4:00pm Tuesday - superb service and customer care!!"
Rob Turner - Feb '03

"This is the second time I've used Firebox and each on each occassion I've received excellent prompt easy service. Thank you."
Ann Williams - Feb '03

"Wish all firms were as good as this."
Jim Henderson - Feb '03

"Thanks Firebox... I owe you all a pint and a big kiss!"
Bumpy - Feb '03

"Many thanks for the excellent and speedy response. It is indeed a pleasure to deal with such a caring company. I will let you know when the Geomag arrives, and will most certainly be visiting your site again in the future. Many thanks once again."
Jim Henderson - Feb '03

"I would like to thank you for the excellent Customer Service you extend to your customers. It is a real pleasure to have found an ecommerce company with good communication."
Miss Phillips - Feb '03

"I just wanted to thank you and your team for the consistently high level of quality service from Firebox."
Alex Kuchciak - Jan '03

"Just had to send this message to say how impressed I am with the service I've received, having placed the order Tuesday pm & it arriving before 8am Thursday. Your company is an example of efficiency. I shall certainly be using your company again, as well as telling friends. Many thanks."
Mary Wickenden - Jan '03

"I would like to congratulate you on some fine customer service, telephone manner of your staff and speedy sorting out of MY own mistake - no fuss, no problem. As someone with 2 qualifications and 9 years experience in customer service I would like to say Well Done! (and thank you!)"
Rob Wix - Jan '03

"Just like to say well done to you for your excellent service and found it a very pleasant experience. It was great to be kept up to date on the order."
Alan McNair - Jan '03

"It's not always easy finding companies with good customer service, you are obviously a company with this in mind. I like gadgets and will certainly buy the next ones I purchase from you and will also recommend your site to friends. Thank you once again."
Carl Sutton - Jan '03

"Camera arrived yesterday, and my boyfriend is chuffed to bits with it.... Again, Many Thanks."
Sarah - Jan '03

"Just a quick note to thank you for your customer services support over the festive period."
Simon Carter - Jan '03

"I like gadgetry and love fiddling with technology, and learning new things, so Firebox is a godsend!"
Phil - Dec '02

"I have received [my] order & just want to say thanks for such prompt, no hassle service. I won't hesitate in recommending your site!!"
Kym Humphries - Dec '02

"Thank you for the superb service. Absolutely brilliant, brilliant!"
Patrick Cassidy - Dec '02

"Just to say THANK YOU. I received my order today and i am delighted with everything. I will recomend you to all my friends for the unusual gifts and such a good service. Thanks again you have really helped me out to find the perfect gifts for the man who has everything."
Vikki - Dec '02

"I am just writing to say thank you for the prompt delivery of my order and for the bonus of a bag of sweeties which my children (and I) will enjoy. I would like to wish you and everyone at Firebox a very Happy Christmas and New Year. I am sure this will not be my last order."
Tracy Cox - Dec '02

"Thank you most kindly - received it this morning! Top notch service and an internet-phobe's dream! "
Hazel McDonald - Dec '02

"I would just like to thank you for your brilliant customer service - if only all companies were as efficient!"
Sarah - Dec '02

"...thanks again for your excellent customer service."
Julie Salter - Dec '02

"I was advised at every stage from, confirmation of order, to actual dispatch of the goods. I will certainly be using Firebox.com again in the future."
Louise Potts - Dec '02

"Would just like express my delight in the quick and efficient service that you provide. I was impressed by the website, how easy it is to purchase things, and most of all with the speedy delivery of your products."
Lucy Hunter - Dec '02

"Excellent work guys and keep it up!"
Ben Olney - Dec '02

"Thanks very much for an excellent product that was delivered on time, to the right address with no messing about (quite a rarity these days - well done)." "I love your entire site - it ROCKS!"
Callander Sharron - Dec '02

"Thank you, for a fantastic service."
Steve Lloyd - Nov '02

"I was quite surprised to get a bag full of sweets with my order - what a nice touch I thought!!"
Jeff - Nov '02

"Thank you very much for your excellent customer care. I will certainly shop with you again."
Maureen Chatterly - Nov '02

"Would just like to pass on my thanks to you and Firebox.com. Buying online is always a bit of a concern, you hear such dreadful stories from people but using Firebox.com has been simple and easy to use and any concerns we have had regarding our order or refunds have been dealt with efficiently. Thankyou so much for everything,we look forward to using your company again very soon."
Rachel Phillips - Nov '02

"Goods arrived today, in excellent condition and exactly as advertised. Many thanks for a very fast efficient service."
Jim Cormican - Nov '02

"Thankyou so much for your speedy response & delivery."
Mr Arliss - Nov '02

"I am most impressed with your service and the level of communication you have with your customers. Thanks again."
Paul Block - Nov '02

"I am very impressed with the efficiency of Firebox.com, including the smart packaging. I have already ordered again and I'll certainly recommend you!"
Karen Burston - Nov '02

"I would like to thank you for your service and for keeping myself informed of the item I purchased from your company. I would be more than pleased to use you in the future. Thank you again."
Mr J Jephcote - Nov '02

"Thank you, my order arrived this morning. Your service has been exceptional. "
Mark Reader - Nov '02

"Thanks again for your help, I will certainly be using Firebox as a preference for any future gizmo purchases :)"
Leigh - Nov '02

"Firebox is by far the best gadget site on the net. You're a god send!"
Richard - Nov '02

"Thankyou my order came today! I will buy again - such fast service."
Jill - Nov '02

"Well guys, you did it. My first order placed yesterday, received today, complete, no fuss, no hassle, EXCELLENT!"
Barry Phillips - Oct '02

"Got my parcel delivered today and just wanted to say thank you. I have bought from Firebox before on several occasions and have always been very happy with your service and products. I also recommend you to my friends when they are having problems finding the right gift as sometimes it is difficult to buy for men and you always a large selection of good stuff."
Anne Palmer - Oct '02

"Just had to get in contact to say how impressed and totally gob-smacked I am by your speed of service!! I placed my order with you over the net yesterday morning and received my order this morning. I've never had anything delivered that quickly!! Carry on the excellent work. Will definately recommend you to everybody I speak to in the streets etc and will use you again."
Su - Oct '02

"I would just like to say a big thank you to Nadia for helping me out - excellent customer service!!"
John - Oct '02

"A first class service I will gladly recommend you to anyone. Thanks once again."
Peter Coyston - Oct '02

"It makes such a difference to customers to deal with such friendly staff and will ensure that customers will return time and again."
Selena Heng - Oct '02

"I arrive home this evening to find my order had been delivered and a reply to my e-mail. Thanks again for your quick response."
Ray Birchall - Oct '02

"I would like to say that Firebox have been excellent - I have been kept informed and helped out as much as possible so please say a big thank you to everyone involved."
Jenny - Oct '02

"Thankyou very much for your dedicated services, it is very much appreciated and you have gained a loyal customer. It is so refreshing to actually get a reply from a web company, I have dealt with so many whose customer services belong in the dark ages. Thanks."
Ross Jenkins - Oct '02

"Just wanted to let you know that I think that your service has been outstanding and I will certainly recommend you to my friends."
Beverley Kitson - Sep '02

"I've been involved in web development at all levels for many years. Your site is absolutely fantastic."
Marco Ciavolino - Sep '02

"I won't hesitate to shop with you again..."
John Instone - Sep '02

"Thank you for hurrying my lovely toys and sweets to me. I am very happy with your service and shall be looking forward to blowing loads of cash with you again soon."
Pete Cousins - Sep '02

"Hooray for you Firebox! You are indisputably bloody brilliant and I luvs ya."
Lucy Shelley - Jul '02

"Absolutely fantastic service- ordered friday afternoon and arrived saturday morning!!!! Surpassed even my previous good experience of firebox. Well done!"
Dr Philippa Walters - Jul '02

"Thank you very much, we old 70's children are looking forward to our parma violets and drumsticks!!!"
Ted Simpson - Jul '02

"Just a few lines to thank and congratulate you on the swift delivery and quality of the Blink Camera. Will be ordering lots more from you in the near future, thanks again."
Craig Torode - Jul '02

"Another fast delivery from you, arrived at work Tuesday morning, thanks. Thats the third one of these I have bought from you, people have seen it and wanted one. (Must be commision there somewhere)."
Allan Tattum - Jul '02

"Thank you for processing my order so quickly. I ordered the L'espion digital camera last friday and it arrived on saturday ready for fathers day!! Thank you so very much. In fact I was so impressed I have ordered another one today to be sent to my brother!!! The camera is fantastic and your prompt reliable service makes the whole process enjoyable. I shall become a regular customer. Long live Firebox.com!!!!"
Johanna Coulson - Jun '02

"Thank you very much for both prompt reply and action. I shall be shopping with you more in future, I shall also let my friends know! Another loyal customer."
Sean Clark - Jun '02

"I would just like to compliment you on your very fast and efficient service. I placed my first order with you yesterday afternoon and was amazed to discover that it had arrived this morning. I will certainly be recommending your website to all my friends."
Caroline Gurney - Jun '02

"Thank you for such an excellent service."
Barbara Rivers - Jun '02

"Hi, thanks for the reply, goods arrived yesterday, many thanks for being very easy & fuss free to deal with."
C Tait - Jun '02

"A short note to say thanks. This arrived on the 3rd working day after ordering and has already proved to be a big hit. Your service is great, I'll be coming back for more goodies soon."
Anthony McCarthy - Jun '02

"Nice one madam or sir, not only did I not have to wait for my order, but you mailed me to let me it was coming. That my friend is Seeeervice. Thanks."
Jay - Jun '02

"I love shopping at Firebox, everything my plastic hankers after is just a click away."
David Newlands - May '02

"You really are very very efficient - not only sending despatch details but also telephoning me on my mobile to confirm my requested late despatch requirements. Many thanks again."
Ian Haley - May '02

"Superb service, thanks very much."
Penny Gallop - May '02

"Brilliant Service, Brilliant Product."
Pete - May '02

"A wonderful service - I shall be back and I shall certainly be telling everyone I know all about your super site."
Pauline Loweth - May '02

"I would like this note to go to who ever is responsible for the dispatching of orders and general customer care. I have been extremely pleased with the way that the goods are delivered quickly and how any queries i have had have been cleared up immediately. i will be recommending your website to my friends in the future. Thank you."
Jody Nicholls - May '02

"Just to say that the order arrived this morning - 10 out of 10 for speedy service. I have already blinded the office with one of the mirage torches (now they all want one)! and I am keeping a close eye on the key bottle opener as that has gone down a storm too - I think I'll be lucky to get home with the full compliment of purchases! Brilliant - thanks a bundle - birthday present nightmare sorted!"
Lorraine Kirby - May '02

"Just wanted to say thanks for such a great web site - I have entertained many friends and made many people happy with gifts from firebox - oddballs especially proved to be fun!!! Also grateful for the the fast delivery and the free sweetie!!! Firebox rocks!!!"
Vicki Reading - May '02

"I have my order - thank you so much for such speediness and extra special thank you for my refresher sweety - lush."
Lucy - May '02

"Many thanks for prompt response to the order and the follow up despatch note. The camera arrived next day. It is not often that e-mail companies are so efficient. Well done."
Alan Biggins - May '02

"I live in northern Mexico, but I do hold a Post Office box in a southern town of the U.S. which I check every week. Well, I thought my camera would need at least 10 days to arrive, so I drove to the post office just today... my little spy arrived last Saturday! Man, that was fast!"
Armando Betancourt - May '02

"Fantastic, my order has arrived already, I only ordred 2 days ago and was expect the normal 6 day wait. Excellent service thank you."
Lester - May '02

"Firebox have treated me with courtesy and respect throughout. They have been willing to go the extra step in providing true customer service, even although the original problem was not of their making. A first class product, a first class price, first class service, and one very satisfied customer."
Colin Mackay - May '02

"Order received this morning with thanks. What a service!"
Peter Joyce - May '02

"This is a short message to say thank you for your wonderful service and speed of delivery. I ordered an item from your site on the afternoon of Sunday 26th May and it was delivered first post on Tuesday 28th May. I was also kept fully informed by e-mail to the progress of my order. Many other online retailers could learn from you! Thanks,"
Robert Arnott - May '02

"Thanks again and I will be placing more orders in the not too distant future!!"
Vikki Lowndes - May '02

"...They came in the post on Saturday, less than 24 hours after ordering. Brilliant!"
Alison - May '02

"I would like to congratulate you, your website designers and developers. During a meeting with the client of mine, they commented that they wanted their site: "Just like Firebox.com, I think that website is absolutely brilliant!"."
Adam Costello - Apr '02

"Yesterday I placed an order which included a few items for some work colleages and have just received it today! - I just want to thank you for such an amazing service. We order from various companies off the net frequently and your service is the best to date! Once again thanks and keep up the good work."
Adam Crawley - Apr '02

"I was also extremely pleased with how quickly you processed the order and I received the camera."
Dave - Apr '02

"Just a quick note to say thanks for the quick delivery on my l'espion digital camera. It's fantastic ! Didn't realise i was going to get all the software as well. £40 ? It's an absolute steal. PS. Thank you also for the nice Roy of the Rovers chewy bar. Thanks again."
Brian - Apr '02

"Received in Bahrain this morning. Very impressed with the speed of the delivery! Many thanks."
Jeremy Dixon - Apr '02

"Thanks for making my day."
Todd P - Apr '02

"Many thanks for a) your swift response b) getting the job done, and c) your friendliness. There are many customer service units around that could learn a lot from you!"
Dave Palmer - Mar '02

"I'm very impressed with how quickly you handled and dispatched my order. Thanks very much ­ it arrived in plenty of time for my husband's birthday. I'll definitely be checking out your website whenever I need present ideas."
Ali Sleeman - Mar '02

"Thanks so much for your speed and efficient service. This is the first time I have used Firebox.com, I have purchased a gift for my husband's birthday - I shall certainly be back. Thanks once again."
Debbie Bomberg - Mar '02

"May I congratulate you on your excellent and speedy service. I wish all other online sites were the same. Thank you."
Mrs Joanne Mason - Mar '02

"From placing the order all the way to delivery your service has been first class and I will certainly be buying from you again. "
Andrew Lundy, Southport

"It is customer service like this that makes me confident when I buy things from Firebox.com. You have met my expectations in what you have done, it sets you apart from other internet companies, in a personal and happy manner."
Richard Senior, West Yorkshire

"I have just received my firebox Christmas order and I am thrilled with the speedy delivery and quality of the goods. I don't often order from the internet but will be ordering from you again. Thank you so much your a very professional and customer friendly company to deal with I will be recommending you to family and friends. Thank you Firebox.com From Kerry Walker"
Kerry Walker, Co Down

"Just received my order, and I wanted to e-mail to tell you how impressed I am with your excellent service!! I've been using Firebox for at least a year, and each time I place an order I am given first class service, with regards to prompt despatch and delivery. Your website just gets better and better, the 'stuff' you sell is second to none, your whole service is friendly, efficient, professional and reliable. I just can't speak highly enough of your company - so thanks guys, you hard work is truly appreciated! I've been recommending you to friends and family, and will continue to do so - my best wishes for a prosperous future, you certainly deserve it."
Dan Bright

"Cheers for your help and keep the service tip top. I'll be back to order more stuff!"
Mr. Frank Dias

"I am delighted to say that they have just arrived at my office this morning! I am very impressed, you can't get much better service than that, less than 24 hours from internet order to arrival!!"
Mike Barber

"I don't normally write emails like this because, in general, I expect a prompt service. However, I was amazed to find a package from Firebox on my desk this morning with the items I ordered only yesterday at 4pm.
This is, without question, the best service I have ever received from an internet based company and as a result I expect I will be parting with quite a few pennies at the Firebox site in the future.
Keep up the good work."
Douglas Hall

"Ordered Xmas presents, arrived in good time. Recommended site."
Internet Consumer Watchdog (www.netconsumer.co.uk)

"This site is fantastic. Customer service is also fantastic. I had a proplem with my order, and representative delt with it immediately. Firebox is the best online ordering site, with the best customer support I have come across to date... Firebox you rule! Don't change anything, just keep up the good work."
Paul Benson

"I am most impressed at the speed of delivery. I have purchased many things over the internet and apart from amazon.com you are the only company that has been able to despatch the required item on the same day."
Julie Deloughery

"I placed an order with you yesterday lunchtime. It arrived at the delivery address by 9am this morning. I am very impressed with the speedy fulfillment of my order."
Kristy Cardwell

"Brilliant service and I look forward to using your site again."
Karl Brown

"Thank you for your extremely prompt service."
Ray Licence

"I received the merchandise in good time and in good order thank you very much (superb packing materials used). I'm very pleased with my purchases and shall be back to shop with again soon."
Ian McGuire

"I was totally happy with everything in the order - but it didn't stop there. Nice work. Keep it up."
Simon Green

"Delivery within 20 hours absolutely delighted...well done on a terrific service."
Ian

"The service from you and your colleagues has been truly excellent. Keep up the good work!"
Robert Bennett

"Just a quick mail to say thanks... I can't believe how quick you guys are.....I look forward to doing business with you again soon."
Nick

"Just like to say thanks, we received the goods yesterday and I'm very impressed with the service."
Steve

"Not only is the speed of delivery excellent but they are always willing to give that little bit extra to ensure the customer is satisfied. Long may they continue to delight their customers."
Girl From Mars

"I am very impressed by the speed in your reply, and also by the very swift delivery. I shall be using Firebox again for sure."
Emma Hegarty

"Needless to say I am delighted with my purchases."
Chris James

"Fantastic customer service. I will recommend your company to my friends!"
Jo Anderson

"My friends were really impressed with the gifts I bought from your site, and I'm sure you will have many more satisfied customers in the future."
Carole M

"It's that kind of quick, personal service many internet companies seemed to be lacking, and yours has been exemplary. Thanks again, and I look forward to using your site again soon."
Gerry H

"I will use the site in the future to buy presents for male friends that shops don't generally cater for."
CM

"Superb site. I WILL be visiting again soon!"
Michael C

"Thank you for such excellent service! I saved on postage and any petrol as well! I will definitely be using [Firebox] again! Keep up the good work."
Sharif Al-Om

"I love your company! "
Rob Riss

"Thanks for the help. I'll certainly be recommending your company to all my friends."
Gordon Watson

"[Firebox] was great - I look forward to seeing more of it."
Jennifer B

"I look forward to surfing again for Christmas. Will be doing business again soon I hope."
Natasha H

"I've been to your site before, and it's great. This was my first order and it was so simple to place and refreshing to see...."
Sanjay

"I am extremely impressed with the level of customer service your company provided."
A Marsden

"Your site is terrific and I am sure to visit it again... It is very entertaining and enjoyable, and the comments are really humorous!"
CML

"This is the first time I have bought anything over the Internet and I am more than happy with the outcome. Thank you very much."
KT

"Congratulations on a great web site - I'll be using you again!"
SJ

"Great customer service. Thanks very much."
BKP

"Very impressed with your site......I'll be back!"
SMC

"I found that this site was very interesting and easy to navigate. I also found the information to be very good and straightforward. I highly recommend this site."
Paula D

"Many thanks for the excellent service"
Mark S

"I have a problem looking for presents for my boyfriend - he has everything. Then I discovered [Firebox] - They have a great range of quirky gadgets, and the delivery time & packaging was exceptional (and free!). I recommend them to anyone who has to buy pressies for someone who already has everything. Trust me - I don't give praise out very often - this is well deserved."
Miranda

"My order arrived early saturday morning - after only ordering it Friday afternoon. Great service thanks very much - the order was a birthday present and the guy loved it to bits - what can I say."
L Allen

"Just wanted to say I used your site the other day - the first time I've ever ordered anything on line - and I was very impressed. The concept is very perceptive, the site is easy to navigate, the look and feel is fun and funky and you actually do what you say you'll do!!! Many thanks for providing me with a reliable source for my husband's birthday presents - I've just used you again!"
L Anson

"My order arrived today, fantastic service, thank you. If only all companies were as efficient, I will certainly not hesitate to order from you again. Thank you once again. "
Valerie Gadsdon, Norwich

"'Your customer service was excellent and that is rare when internet shopping I will definitely use the site again, and will be recommending you.'"
Courtney Cox, London

"I was thrilled to bits with the service that you provided and the very efficient delivery. Great service, fast, efficient, and a pleasure to shop on your site. "
Suzie Clemas-Howard