Firebox specialises in the retail, distribution and marketing of the very latest gadgets, games and innovative products. The company was established in 1998 and its multi-channel offering incorporates a leading UK website, mail-order catalogue and retail concessions. The business was recently ranked in the Sunday Times Fast Track 100 as the 13th fastest-growing privately owned business in the UK.
Recruitment is one of the most important parts of our business so we're constantly looking for ambitious, intelligent, passionate and creative people to join our team.
We offer a great working environment, competitive salary and the opportunity to help shape a world beating company.
Other things you might want to know:
- The office is open plan
- There is no dress code (within reason!)
- If you join us, you'll need to provide a baby picture of yourself
If this sounds interesting then we'd love to hear from you.
Please send your CV and covering letter telling us what you think you'll bring to Firebox to the relevant email address below.
Vacancies Available
These are our latest vacancies but we're always happy to receive speculative CVs for positions we're not actively recruiting for.
Customer Service Agent for Christmas season (and possibly beyond!)
Love playing with the latest cool toys? Are you great with people? Can you give brilliant customer service? Then why not come and work for Firebox.com?
We are a young, vibrant and lively multi-channel retailer selling quirky and unusual gadgets, games and gifts and we are looking for some talented and interesting people to join our award winning customer service team, in time for the Christmas season and beyond!
If you think you have great interpersonal skills, are patient and unflappable, friendly, well organised and confident then we want to hear from you. Our award winning customer service department is the very centre of our business and as such you must have excellent interpersonal skills with experience of working within online retail or in a call centre environment.
About the job:
You will be responsible for:
- Dealing with customer queries via our customer service order line and email service
- Processing orders
- Liaising with dispatch couriers
- Working alongside our warehouse regarding orders and returns
About you:
We are looking for someone who:
- Is patient and unflappable with the ability to work under-pressure
- Can manage issues quickly and efficiently
- Truly believes in brilliant customer care
- Has a positive attitude and self-motivation
- Excellent communication and interpersonal skills
- Has the ability to multi-task
Temporary position, with the chance of becoming permanent after the Christmas season. £8.60 per hour (rate includes an attendance bonus) rising to £17,850k per annum for the successful candidate.
Position starts from early and mid November.
Opportunities to progress within the company for the right person.
To apply please send a current CV and a covering letter to jobs@firebox.com
Location: London
STRICTLY NO AGENCIES
We look forward to hearing from you!
Email your covering letter and CV to the appropriate person or general enquiries to jobs@firebox.com. Make sure you send us correspondence in Word-compatible format or PDF. Alternatively print them out and post to:
Recruitment
Firebox.com
Ardwell Road
Streatham Hill
LONDON
SW2 4RT
...Thanks!
