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EST. 1998
The Coolest Things You Can Buy

Job Vacancies at Firebox

Firebox scours the world for the very latest gifts, accessories, toys, games and other cool stuff that we think will make AMAZING gifts. The company was established in 1998 and its multi-channel offering incorporates a leading UK website and mail-order catalogue. The business has won numerous awards including a ranking in the Sunday Times Fast Track 100 as the 13th fastest-growing privately owned business in the UK.

Recruitment is one of the most important parts of our business so we're constantly looking for ambitious, intelligent, passionate and creative people to join our team.

We offer a great working environment, competitive salary and the opportunity to help shape a world beating company.

Other things you might want to know:

  • The office is open plan
  • There is no dress code (within reason)

If this sounds interesting then we'd love to hear from you.

Please email your covering letter and CV to the appropriate person or general enquiries to . Make sure you send us correspondence in Word-compatible format or PDF.


Customer Service Agent

Fancy a job with the coolest* online company in the world!? Well it might just be your lucky day.

(*Well…we think we’re pretty cool)

Working out of a hipster office in Shoreditch, the Firebox.com Customer Services team are looking for a cool/brave/amazing new recruit to help out over the Summer, followed smoothly by Christmas, and possibly beyond. If you think this role might be for you then please see below for what the job entails:

You are Firebox! You’ll be on the front line speaking to our customers over the phone, by email and via a number of other channels. You will often be a customer’s only point of contact with the company, so it will be your responsibility to show them how awesome we are.

You’ll need to be confident, friendly, funny, unflappable and work alongside the rest of the team to ensure that our award winning customer service remains industry leading. You’ll be a natural problem solver with excellent communication and interpersonal skills.

A successful candidate’s responsibilities will include:
  • Dealing with customer queries by phone and email
  • Ensuring customer deliveries are made, by liaising with our couriers
  • Working alongside our warehouse regarding orders and returns
  • Processing new customer orders and catching out fraudulent ones
  • Keeping customers informed about the status of their pre-orders
  • Spreading copious amounts of joy throughout the world
Here’s some important details:
  • The position someone who is extremely flexible (in terms of hours). Work may be slim or plentiful depending on the cover our team requires. Those hours would fall between Mon-Fri, 9am-6pm.
  • We pay £8.50p/h paid every 2 weeks.
  • We’re looking for you to work with us until the end of this year. There will however, be opportunities for the right person to extend their stay with us into the new year.

To apply for this role, please get in touch (contact info below). We want to know why you think you’d be an excellent addition to our team. To ensure we only hear from people with passion and enthusiasm, we’d also like you to include answers to the following 3 questions in your reply. Any reply failing to include these answers will not be considered.

1. In 1 paragraph, please tell us the qualities you would expect from a GREAT customer services team who were trying to resolve an issue for you? (TIP: Give us some ‘buzz’ words).

2. Describe Firebox.com in 3 words.

3. Finally some word association: Fire. Ball. Flannel. Wrinkle. Box.

Please send us your CV, plus a few words expressing your love for Firebox, and the answers to the above questions to: emily.herriott@firebox.com.

Location: Shoreditch

NO AGENCIES PLEASE

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