Frequently Asked Questions
My delivery is in the UK, what are my postage options?
My delivery is outside the UK, what are my options?
What’s all this malarkey about Direct Despatch and Drop-ship?
I’m a last-minute kinda guy/gal. When’s the latest I can place my order?
When can I expect my order?
I’ve made a mistake, how do I cancel my Order?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
How long until my Pre-Order is in stock?
I have multiple Pre-Order products; can you send them all together?
Why are you charging me postage on Pre-Orders?
I’m a busy guy/girl. What if I’m not in to receive my delivery?
Do you include invoices or prices in the order?
I’ve got a Firebox Voucher, where do I enter the code?
Do you deliver to BFPO addresses?
Is Firebox secure?
Now I’ve got a shiny new thing, how do I recycle my old one?
I’m bored, can you show me a picture of a cat?