Now for some Q and A:
Can I gift wrap ANYTHING at Firebox?
Some larger products, or products shipped directly from our suppliers are not available for gift wrap – though this will be made very clear on the checkout.
Can I choose gift wrap AND Express Delivery?
Of course you can - however the daily cut off is 2pm. Orders after 2pm will be dispatched the following day. This will be clearly shown on the checkout if you try and select it.
Can I change my mind afterwards?
Only if your order hasn’t been shipped already. However by doing this you may delay the dispatch of your order. We'd recommend dropping our friendly Customer Service
team a call for details.
Do I get individual Gift messages for each wrapped item?
We’re afraid not. One message per order at the moment.
If I don’t like the product and send it back, will I get my money back for the Gift wrapping?
No. This is a service and is non refundable.
If I send straight to a friend or family member, will you insert a catalogue in with the gift?
In the Christmas season all orders are usually shipped with a catalogue included.
Where the hell is the end of the sellotape?
Not a clue. We gave up the search long ago.