Frequently Asked Questions
Update as of 11/12/13:
All orders are currently leaving our warehouse in roughly 2 working days. They are expected to arrive in around 3-5 working days. Sorry, due to high order volumes we are unable to offer any express delivery services to UK addresses.
The Universe is full of questions; some big, some small. We may not have all the answers, but here's some to a few frequently asked questions. Alternatively, there's a whole host of ways to ask us directly (we've even got a fax!)
Why haven’t you answered my email yet!?
My order status says ‘In the warehouse’ - what’s going on?
What’s this ‘No-quibble Christmas Returns policy’ I’ve heard about?
My delivery is outside the UK, what are my options?
What's all this malarkey about Direct Despatch and Drop-ship?
I've made a terrible mistake, how do I cancel my Order?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
I swear I placed that order, where’s my Confirmation Email?
How long until my Pre-Order is in stock?
I have multiple Pre-Order products; can you send them all together?
Why are you charging me postage on Pre-Orders?
I'm a busy guy/girl. What if I’m not in to receive my delivery?
Do you include invoices or prices in the order?
I’ve got a Firebox Voucher, where do I enter the code?
I’m from Brazil/Russia/Turkey, why can’t you send me stuff?
Do you deliver to BFPO addresses?
Is Firebox secure?
I'm bored, can you show me a picture of a cat?