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9am - 6pm Mon - Fri
(We’re not in the office right now, so we won’t be able to answer calls or emails until 9 AM)

Email Us:
(We’ll reply as soon as we can. If super urgent, please give us a call)

Message us:

Call Us:

0800 802 1420
(FREE from a UK landline & mobile)
0044 20 33683410
(International call rates)

Write to us: Ltd
Dragoon House
37 Artillery Lane
E1 7LP
United Kingdom
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)

Serious Stuff: Ltd
Registered in England and Wales no: 3874477
Registered office: 21-27 Lamb's Conduit Street, London, WC1N 3NL
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)
VAT no: 798 6593 41
Data Protection no: Z4645092

Frequently Asked Questions






What are your UK delivery options?

What are your International delivery options?

What does direct despatch/drop-ship mean?

How late in the day can I place my order?

When can I expect my order to arrive?

Something from my order is missing, what do I do?

How do I cancel my Order?

Do you offer free returns?

It’s just not what I wanted (or it’s faulty), what about returns and refunds?

Do you have an extended Christmas returns period?

Can I exchange my item for something else?

How do I anonymously return a gift given to me?

How long until my Pre-Order is in stock?

I have multiple Pre-Order products; can you send them all together?

Is there a charge for postage on Pre-Orders?

What happens if I’m not in to receive my delivery?

Do you include invoices or prices in the order?

Can I add a gift message to my order?

I’ve got a Firebox Voucher, where do I enter the code?

Do you deliver to BFPO addresses?

Why can’t I get this to my country?

Is Firebox secure?

Now I’ve got a shiny new thing, how do I recycle my old one?

I’m bored, can you show me a picture of a cat?

Our Referral Program Terms & Conditions