Christmas Gifts Home & Lifestyle Food & Drink Gadgets Clothing & Accessories Toys & Games Books Last Chance Show me everything
EST. 1998
Not For Everyone

Request a callback









Contact Us

Availability:

9am - 6pm Mon - Fri
(We’re not in the office right now, so we won’t be able to answer calls or emails until 9AM)


Call Us:

0800 044 5010
(FREE from a UK landline)
0203 368 3410
(cheaper for mobiles)
0044 20 33683410
(International call rates)


Email Us:

info@firebox.com
(We’ll reply as soon as we can. If super urgent, please give us a call)

Fax:

020 7197 1279 (UK)
+44 20 7197 1279 (Int)


Head Office:

Firebox.com Ltd
Unit 6.10 The Tea Building
56 Shoreditch High Street
London
E1 6JJ
United Kingdom
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)


Company Details:

Firebox.com Ltd
Registered in England and Wales no: 3874477
Registered office: 21-27 Lamb's Conduit Street, London, WC1N 3NL
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)
VAT no: 798 6593 41
Data Protection no: Z4645092


Frequently Asked Questions



ALL

DELIVERIES

MY ORDER

RETURNS

GIFT VOUCHERS

My delivery is in the UK, what are my postage options?

My delivery is outside the UK, what are my options?

What’s all this malarkey about Direct Despatch and Drop-ship?

I’m a last-minute kinda guy/gal. When’s the latest I can place my order?

When can I expect my order?

I’ve made a mistake, how do I cancel my Order?

It’s just not what I wanted (or it’s faulty), what about returns and refunds?

How long until my Pre-Order is in stock?

I have multiple Pre-Order products; can you send them all together?

Why are you charging me postage on Pre-Orders?

I’m a busy guy/girl. What if I’m not in to receive my delivery?

Do you include invoices or prices in the order?

I’ve got a Firebox Voucher, where do I enter the code?

Do you deliver to BFPO addresses?

Is Firebox secure?

Now I’ve got a shiny new thing, how do I recycle my old one?

I’m bored, can you show me a picture of a cat?