Christmas Halloween Gifts Home & Lifestyle Food & Drink Gadgets Clothing & Accessories Toys & Games Books Last Chance Show me everything
EST. 1998
Not For Everyone

Request a callback

Contact Us


9am - 6pm Mon - Fri
(We’re not in the office right now, so we won’t be able to answer calls or emails until 9AM)

Call Us:

0800 044 5010
(FREE from a UK landline)
0203 368 3410
(cheaper for mobiles)
0044 20 33683410
(International call rates)

Email Us:
(We’ll reply as soon as we can. If super urgent, please give us a call)


020 7197 1279 (UK)
+44 20 7197 1279 (Int)

Head Office: Ltd
Unit 6.10 The Tea Building
56 Shoreditch High Street
E1 6JJ
United Kingdom
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)

Company Details: Ltd
Registered in England and Wales no: 3874477
Registered office: 21-27 Lamb's Conduit Street, London, WC1N 3NL
(Please don’t send returns here - contact us to arrange a return for unwanted or faulty goods)
VAT no: 798 6593 41
Data Protection no: Z4645092

Frequently Asked Questions

The Universe is full of questions; some big, some small. We may not have all the answers, but here's some to a few frequently asked questions. Alternatively, there's a whole host of ways to ask us directly (we've even got a fax!)






My delivery is in the UK, what are my postage options?

My delivery is outside the UK, what are my options?

What’s all this malarkey about Direct Despatch and Drop-ship?

I’m a last-minute kinda guy/gal. When’s the latest I can place my order?

When can I expect my order?

I’ve made a mistake, how do I cancel my Order?

It’s just not what I wanted (or it’s faulty), what about returns and refunds?

I swear I placed that order, where’s my Confirmation Email?

How long until my Pre-Order is in stock?

I have multiple Pre-Order products; can you send them all together?

Why are you charging me postage on Pre-Orders?

I’m a busy guy/girl. What if I’m not in to receive my delivery?

Do you include invoices or prices in the order?

I’ve got a Firebox Voucher, where do I enter the code?

I’m from Brazil/Russia/Turkey, why can’t you send me stuff?

Do you deliver to BFPO addresses?

Is Firebox secure?

Now I’ve got a shiny new thing, how do I recycle my old one?

I’m bored, can you show me a picture of a cat?