Frequently Asked Questions
The Universe is full of questions; some big, some small. We may not have all the answers, but here's some to a few frequently asked questions. Alternatively, there's a whole host of ways to ask us directly (we've even got a fax!)
What’s this 'No-quibble Christmas Returns policy' I’ve heard about?
My delivery is in the UK, what are my postage options?
My delivery is outside the UK, what are my options?
What's all this malarkey about Direct Despatch and Drop-ship?
When can I expect my order?
I've made a terrible mistake, how do I cancel my Order?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
I swear I placed that order, where’s my Confirmation Email?
How long until my Pre-Order is in stock?
I have multiple Pre-Order products; can you send them all together?
Why are you charging me postage on Pre-Orders?
I'm a busy guy/girl. What if I’m not in to receive my delivery?
Do you include invoices or prices in the order?
I’ve got a Firebox Voucher, where do I enter the code?
I’m from Brazil/Russia/Turkey, why can’t you send me stuff?
Do you deliver to BFPO addresses?
Is Firebox secure?
I'm bored, can you show me a picture of a cat?