We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"Very impressed with the Firebox service and experience."
"This is the best mail order customer service I've ever experienced."
"Thanks for a great service! I will definitely be ordering from you again. "
"Thank you for this great service, I'm very impressed! "
"I can see why Firebox has a reputation for excellent customer service as what I have experienced is second to none."
"One of the best online companies I have ever used. Prompt service, first and foremost. Wonderful and funny emails sent from order to receipt. I very rarely comment on service but you have surpassed any others. Well done Firebox! A truly professional and fun company to deal with, thank you."
"Seriously? Nothing! Great experience with really good customer support."
"Your company continues to amaze me, keep it up!"
"Lovely to have some great customer service in this day and age.
"Really appreciate the excellent customer care."
"Thanks again for the most impressive customer service!"
"I think your company is great."
"Thank you for great service."
"I have to say your company's customer service is absolutely stunning which is hard to come by nowadays I think."
"I couldn't be happier with the friendly and professional service I received from the customer services email team"
"May I just congratulate you all on excellent customer service."
"Great customer service! I will definitely order from Firebox again!"
"Regardless of the outcome you guys win at all levels of customer service and should be an example to any business."
"Dealing with your company was a complete pleasure."
"It is great customer service and I will definitely use Firebox again."
"Thanks so much for your above and beyond service, quick response time and general epic-ness!"
"Best customer service I've received yet! "
"Can I just add that I am very happy with your customer service? You guys are great!"
"Thank you very much for making this so easy. I truly appreciate your customer service."
"Keep it up guys, your service is the best."
"I absolutely love Firebox, amazing products and fantastic staff."
"Thanks Firebox team for a great response all round. Happy customer."
"Clearly have a good team as the service I received was nothing short of amazing. Keep doing what you're doing. Fantastic work to the whole Firebox team you're doing a great job."
"Great customer service."
"This is the most incredible customer service."
"I still love the fact that you stay in touch with your customers in such a whimsical way I'll still be back for more. "
"Good to find there are still some customer services that has a sense of humour.
"It's nice to deal with a company who treat their customers like you do, in this day and age it's actually quite rare so thank you again."
"Just wanted to say a huge 'Thank you!' - your customer service has been brilliant."
"Great service. Well done guys."
"I would like to thank you as I feel I have received great customer service."
"Wasn't expecting it to be dealt with so quickly and easily. You've made my day."
"Lovely to have some great customer service in this day and age."
"Thanks very much to your whole team, you've made this a lot easier than I expected."
"Can I add that your customer service team have been excellent I don't think I have ever had such happy emails from a company. "
"Thank you so much for the excellent service provided."
"Really happy and impressed with standards and fully satisfied."
"You guys are great! Excellent service for an excellent company."
"Fantastic service from Firebox as always."
"Thank you also for your quick reply and wonderful service at Firebox."
"I think your customer service is some of the best I've ever experienced."
"Your presentation for me embodies, joie de vivre and the vitality of a life lived to the full, your delivery and customer service match that standard too. Thank you. You are life enhancing."
"I found all the staff extremely friendly and cheerful. Would definitely recommend Firebox to all my mates."