Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"Well am I impressed, or what? I ordered the bat t-shirt yesterday afternoon, and hey presto I got my parcel this morning!! Firebox Rules OK!!"
Maureen Hooper - May '13

"What fantastic service. Communication regarding my order couldn't have been better! Will definitely be ordering again :)"
JoAnne Lancaster - May '13

"Thank you very much. I can only praise the customer service team! Once again many thanks."
Matt Rigaut - May '13

"You have the best customer service I have ever experienced!!!"
Oddvar Aarseth - May '13

"Many thanks for your prompt delivery, fab service and wonderful variety of products"
Suzi Cooper - May '13

"Thanks for excellent customer service and the personal approach, I will certainly be buying again from you thanks."
Mike Boyle - May '13

"The pie was an outstanding success, comfortably upstaging a wedding cake. I can't thank you enough. Please pass on my gratitude to the bakers"
Malcolm Unsworth - May '13

"Just wanted to let you know that I'm really happy with the Instagram prints and I'll definitely be ordering again in the future"
Karli Gibson - May '13

"Thank you for very impressive customer service! Easily one of the best examples of customer service I have ever encountered"
Heather Juby - May '13

"just wanted to thank you for the exceptional service, I'll be telling all my friends about you!! "
Jennifer Donaldson - Apr '13

"I am honestly amazed, I already received my package today! "
Miss. Nathalie Sengers - Apr '13

"Firebox has now been promoted to the websites listed on my browser home page and I will share the love! "
Deborah Malschuk - Apr '13

"Just wanted to say that is the best order confirmation i have had, made me chuckle, nice one :O)"
Louise Chadwick - Apr '13

"I am so impressed by the quick and efficient way you completed my order all though it was only small you made me fell like a special customer as usual. "
Mrs. Maureen Judge - Apr '13

"Having experienced English bureaucracy and customer service first-hand, I meant what I said about your service. It's first class"
Ross Mckay - Apr '13

"This mob can't be Poms. They're way too efficient - AND they have a nice friendly approach to customer service."
Ross Mackay - Apr '13

"I think you're just about tops on customer service"
Pauline Brown - Apr '13

"I just wanted to say a big thank you for the excellent customer service I have received from your company. "
Mrs. Caroline Bovey - Apr '13

"Thank you for the great service, by far the best and quirkiest company I have used! "
Lewis Parker - Apr '13

"That was very impressive service! "
Anne - Apr '13

"Superb range of goods on your website, I've always liked Firebox and will happily shop with you again (after pay day)!"
Emma Armstrong - Apr '13

"I'm just more impressed every time i shop with you ! "
Bryn Bright - Apr '13

"James was super helpful and deserves promotion or at least a pint and some sweeties :)"
Emma Armstrong - Apr '13

"Best customer service team I have ever come across."
Gemma Milroy - Apr '13

"Thanks for great service Firebox "
Leanne Newell - Apr '13

"Thank you so much for the prompt service and delivery of my Baconnaise and Bacon"
Amanda Kent - Apr '13

"Thank you again for your brilliant customer service. "
Julie Budd - Apr '13

"I just wanted to let you know that I have strong feelings for you too. "
Edith Galliers - Apr '13

"I shall be recommending Firebox to everyone."
Pam Burrows - Apr '13

"Top customer service.Love you lots :) "
Emma Rossi - Apr '13

"You certainly know how to keep your customers happy, can't wait to buy more products from yourselves. "
Dan Lawes - Apr '13

"Thank you so much, you guys are always so helpful. Top class customer service! Thanks again"
Julianne Woor - Apr '13

"Wow that is fab customer service, I will definitely use your company again! "
Debbie Hutton - Apr '13

"Thank you very much for the excellent service. I'll be back in the future :)"
Frances Lavery - Apr '13

"Your service is amazing"
Lee Burnham - Apr '13

"Great customer service as usual"
Dan Hunton - Apr '13

"What exemplary customer service!"
Severine Hamon - Apr '13

"I'd just like to state your customer service, speed of delivery and updates on delivery are outstanding, far better than any other online shopping I've experienced."
Chris Walsh - Apr '13

"YOU ARE SIMPLY PERFECT THE WAY YOU ARE"
Laura Charlesworth - Apr '13

"Perfect customer service as always! Thank you so much!"
Abby Webster - Apr '13

"Firebox = excellent!!!"
Clare Dye-Evans - Mar '13

"Thanks again for the brilliant customer services, it's to be commended truly!"
Jenny Venables - Mar '13

"Your customer service is excellent."
Catherine Calvert - Mar '13

"You went above and beyond. Thanks again!"
Kelly Carlson - Mar '13

"I wanted to congratulate you on your quirky and original confirmation email! It put a smile on my face and makes a pleasant change from the usual mundane confirmation notes. I will certainly buy from you again! "
Robbie Dougal - Mar '13

"I've been impressed with Firebox from the start."
Redmond Morris - Mar '13

"Thank you for a terrific service!"
Ross Bond - Mar '13

"Many thanks for your fast replies and excellent customer service!"
Matt Thomas - Mar '13

"Thanks for the help and amazing customer service!"
Jill Billingham - Mar '13

"Thank you very much indeed for your excellent customer service. I will be back!"
Marie Gibb - Mar '13

Show all 2731 customer reviews