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EST. 1998
Not For Everyone

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"Top banana."
Dean Ryan - Dec '14

"Very impressed with the Firebox service and experience."
Alana Duncan - Dec '14

"This is the best mail order customer service I've ever experienced."
Sally Harvey - Dec '14

"Thanks for a great service! I will definitely be ordering from you again. "
Alice Hodges - Dec '14

"Thank you for this great service, I'm very impressed! "
Steven Jupp - Dec '14

"I can see why Firebox has a reputation for excellent customer service as what I have experienced is second to none."
Paul Edgar - Dec '14

"One of the best online companies I have ever used. Prompt service, first and foremost. Wonderful and funny emails sent from order to receipt. I very rarely comment on service but you have surpassed any others. Well done Firebox! A truly professional and fun company to deal with, thank you."
Louise Green - Dec '14

"Seriously? Nothing! Great experience with really good customer support."
Robert Crow - Dec '14

"Your company continues to amaze me, keep it up!"
Lorne Thomas - Dec '14

"Lovely to have some great customer service in this day and age. "
Louise Dalmedo - Dec '14

"Really appreciate the excellent customer care."
Jon Porter - Dec '14

"Thanks again for the most impressive customer service!"
John Donaghey - Dec '14

"I think your company is great."
Ben Coleridge Cole - Dec '14

"Thank you for great service."
Angela Ruzzak - Dec '14

"I have to say your company's customer service is absolutely stunning which is hard to come by nowadays I think."
Tonya Lawrence - Dec '14

"I couldn't be happier with the friendly and professional service I received from the customer services email team"
Megan Paterson - Dec '14

"May I just congratulate you all on excellent customer service."
Amie Kabia - Dec '14

"Great customer service! I will definitely order from Firebox again!"
Jill Kap - Dec '14

"Regardless of the outcome you guys win at all levels of customer service and should be an example to any business."
Michael Wilson - Dec '14

"Dealing with your company was a complete pleasure."
Paula Bishop - Dec '14

"It is great customer service and I will definitely use Firebox again."
Nicola Smith - Dec '14

"Thanks so much for your above and beyond service, quick response time and general epic-ness!"
Elliot Ford - Dec '14

"Best customer service I've received yet! "
Sammie Cresswell - Dec '14

"Can I just add that I am very happy with your customer service? You guys are great!"
Marion Thomas - Dec '14

"Thank you very much for making this so easy. I truly appreciate your customer service."
Tammie Cotenas - Dec '14

"Keep it up guys, your service is the best."
Yvonne Dooley - Dec '14

"I absolutely love Firebox, amazing products and fantastic staff."
Ellie Bushell - Dec '14

"Thanks Firebox team for a great response all round. Happy customer."
Samantha Tambling - Dec '14

"Clearly have a good team as the service I received was nothing short of amazing. Keep doing what you're doing. Fantastic work to the whole Firebox team you're doing a great job."
Joe Chater - Dec '14

"Great customer service."
Kaya Windrich - Dec '14

"This is the most incredible customer service."
Kathryn Adams - Dec '14

"I still love the fact that you stay in touch with your customers in such a whimsical way I'll still be back for more. "
Anne Clarke - Dec '14

"Good to find there are still some customer services that has a sense of humour. "
Barbara Pole - Dec '14

"It's nice to deal with a company who treat their customers like you do, in this day and age it's actually quite rare so thank you again."
Neil Redmond - Dec '14

"Just wanted to say a huge 'Thank you!' - your customer service has been brilliant."
Kate Dyer - Dec '14

"Great service. Well done guys."
Rachael Adams - Dec '14

"I would like to thank you as I feel I have received great customer service."
Rebecca Wilson - Dec '14

"Wasn't expecting it to be dealt with so quickly and easily. You've made my day."
Julie Devlin - Dec '14

"Great service!"
Diana Murray - Dec '14

"Lovely to have some great customer service in this day and age."
Louise Dalmedo - Dec '14

"Thanks very much to your whole team, you've made this a lot easier than I expected."
Kris Chalmers - Dec '14

"Can I add that your customer service team have been excellent I don't think I have ever had such happy emails from a company. "
Joanne Evans - Dec '14

"Thank you so much for the excellent service provided."
Jack Skingle - Dec '14

"Really happy and impressed with standards and fully satisfied."
Kali Wells - Dec '14

"You guys are great! Excellent service for an excellent company."
Hannah Murphy - Dec '14

"Fantastic service from Firebox as always."
Lee Bishop - Dec '14

"Thank you also for your quick reply and wonderful service at Firebox."
Ellen Isaac - Dec '14

"I think your customer service is some of the best I've ever experienced."
Jason Stiff - Nov '14

"Your presentation for me embodies, joie de vivre and the vitality of a life lived to the full, your delivery and customer service match that standard too. Thank you. You are life enhancing."
Kate Phipps - Nov '14

"I found all the staff extremely friendly and cheerful. Would definitely recommend Firebox to all my mates."
Gerry Cunningham - Nov '14

Show all 3154 customer reviews