We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"Thank you for the excellent customer service! I will be sure to tell all my friends about Firebox.com and what a great place you have!"
"Just want to say thank you for the funniest and most impressive way I have ever bought anything. Brilliant, amazing. Made me laugh so much I will buy more stuff"
"I wish to say thank you again and I must say your company has been wonderful. Top marks."
"Lovely and friendly customer service"
"Great customer service, it will certainly increase my use of
"Happy to have discovered your site."
"The process of buying from your site was a breeze, and the light
hearted humour in the various emails I received was great. As a web designer who works on ecommerce sites daily, I will definitely be taking some inspiration. Great work."
"Pretty sure that this is my favourite customer service ever, you guys are awesome."
"You guys are the best! Impeccable customer service every time."
"The customer service at Firebox is brilliant and I will certainly be ordering from you again."
"Today you're getting my 5* customer service award!"
"BRILLIANT COMPANY... BRILLIANT HELPFUL,CHEERFUL STAFF
WILL DEFINITELY SHOP WITH FIREBOX AGAIN AND HAVE ALSO RECOMMENDED THEM TO
FRIENDS AND WORK COLLEAGUES."
"Great customer service."
" If only all customer services were so easy to deal with"
"the customer service at Firebox is second to none, and I wouldn't hesitate purchasing from you again"
"You're the best! I often buy online but your site is the best!"
"Thank you for all of your assistance, you were incredibly helpful, friendly,
professional and patient"
"that's why I keep coming back to
Firebox - its run by reasonable humans not machines"
"You guys have the greatest customer service I've ever seen!"
"I love all your communications with your lovely sense of humour and how you always keep the customer in the loop."
"I appreciate good service, which you guys always offer"
"You've certainly earned a happy customer and I will be sure to recommend you to my friends"
"You guys are absolutely awesome! "
"I would like to thank you for the quick and super efficient way Firebox and especially Charlotte on you team who dealt with my order problem "
"outstanding customer service as always from Firebox"
" Richard Fletcher was extremely useful and was one of the best customer service employees I have spoken to not just from firebox but from other companies too"
"Firebox's customer service is truly second to none"
"I bought quite a few Christmas gifts on firebox this year and
have been very impressed with the site, service, humour and selection. I have been telling people about how fantastic it is."
"With your Customer Services being so good, Firebox have redeemed themselves!"
"I am feeling a kiss is in order because you've been so fab!"
"You're amazing. Thank you so much. I'm going to tell everyone how awesome you are"
"you have exceeded the boundaries of customer service and delivery physics"
"I know you probably get this a lot, but your service really is fantastic"
"I can see how hard you are working to make the business
"you're awesome and I love you!
But shhh don't tell any of the other websites.. but you're my favourite... I
don't want the others getting jealous!"
" I've never had such an amazing response from
the customer services of any company before"
" I am very impressed and
grateful. You have exceeded my expectations. "
"Definitely the best customer service I've ever experienced."
"You're fabulous just the way you are. I have lots of love for you. I also tell people about you."
"I am impressed"
"Thank you so much for the exceptional speed with which my order was delivered
I will shop with you again, and recommend you any time I get the chance.
"All companies should learn from you. I will certainly be using you in future :)"
"I cannot speak highly enough of your customer service and will use Firebox again"
"I bloody love Firebox"
"Have had the best shopping experience on your web site, found the perfect duff beer for our mates 40th birthday, who incidentally is affectionately known as homer as he is fat,bald and works at Sizewell nuclear plant in Suffolk! Perfect pressie"
"Very impressed by your service. Products were exactly what I wanted, the turn-round time was speedy and your delivery service exceeded my expectations. Thank you very much, will definitely buy from firebox again."
"Top drawer customer service :D
"Absolutely adore your site. Love the range of goodies. Love the style of communication and love the fact that everything was easy and my delivery was when it said it would be. Just brilliant, thank you!"
"Just wanted to say thank you to the entire Firebox team, you do a wonderful job, even when a visit from the big guy in the red suit isn't imminent!! and your e-mail correspondence is guaranteed to put a smile on my face too. You guys are soooooo on the same wavelength as me, keep it up!! :-)"
"In the world of mass email communication, most of which are corporately dull, I just thought I'd let you know I love reading yours"