We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"I'll definitely be using Firebox in the future and nice job on the customer service!"
"Haha! I think that is the best customer service response I have ever received!"
"I am amazed by how quickly the response was, I didn't even think I would get a reply the first time.
Your company is amazing I have always loved firebox especially because it's British!!! (Prefer it if it was welsh though, but you can't everything lol)
You guys have been so nice! :)
Thanks firebox team for all your help I am very grateful."
"Just wanted to say thanks to the 2 people I spoke to today regarding my order -- brilliant CS :)"
"Thank you for all your help. I appreciate all of the customer service. And how quickly it arrived, impressed me. I will be happy to shop from Firebox again."
"Thanks for the bag of sweeties I found in the box with my order. Made my day :)"
"Thanks for your help and for sorting it out so quickly - 10/10 for customer service "
"I love the way you guys talk to your own customers online. It's great! Even something as mundane as an auto-confirmation email for a purchase has a sprinkle of Firebox-goodness, your own voice, spiffingly demonstrating what a cute and marvellous bunch you all are."
"Ok, so I don't usually so this.. In fact, I don't ever do this.. But I'd just like to say how awesome you guys are! I've only bought one thing from you and I will be coming back for more and more!"
"Thanks so much for the quick reply and excellent service.I will go and surf the website right now! "
"Thank you guys! Great service, I must say - and friendly!
"Refreshing, brilliant customer service!"
"Great and thanks for the A++ customer support.
Other online shopping sites can learn a thing or two from you."
I've bought two products off you now the third is on its way, none of them have
disappointed me in the slightest, the emails I get from you make me smile and
the witty details you leave on your products are phenomenal. Never stop being
awesome guys, I love buying things off you! This is just a thank you email
for being amazing!"
"I really love your website, lots of cool products and the product photography is amazing."
"Thats great customer service!"
"I came to say yours is the funniest and best website I have come across ever. The very random placement of two cats in FAQ had me laughing away."
"Thank you for the excellent customer service! I will be sure to tell all my friends about Firebox.com and what a great place you have!"
"Just want to say thank you for the funniest and most impressive way I have ever bought anything. Brilliant, amazing. Made me laugh so much I will buy more stuff"
"I wish to say thank you again and I must say your company has been wonderful. Top marks."
"Lovely and friendly customer service"
"Great customer service, it will certainly increase my use of
"Happy to have discovered your site."
"The process of buying from your site was a breeze, and the light
hearted humour in the various emails I received was great. As a web designer who works on ecommerce sites daily, I will definitely be taking some inspiration. Great work."
"Pretty sure that this is my favourite customer service ever, you guys are awesome."
"You guys are the best! Impeccable customer service every time."
"The customer service at Firebox is brilliant and I will certainly be ordering from you again."
"Today you're getting my 5* customer service award!"
"BRILLIANT COMPANY... BRILLIANT HELPFUL,CHEERFUL STAFF
WILL DEFINITELY SHOP WITH FIREBOX AGAIN AND HAVE ALSO RECOMMENDED THEM TO
FRIENDS AND WORK COLLEAGUES."
"Great customer service."
" If only all customer services were so easy to deal with"
"the customer service at Firebox is second to none, and I wouldn't hesitate purchasing from you again"
"You're the best! I often buy online but your site is the best!"
"Thank you for all of your assistance, you were incredibly helpful, friendly,
professional and patient"
"that's why I keep coming back to
Firebox - its run by reasonable humans not machines"
"You guys have the greatest customer service I've ever seen!"
"I love all your communications with your lovely sense of humour and how you always keep the customer in the loop."
"I appreciate good service, which you guys always offer"
"You've certainly earned a happy customer and I will be sure to recommend you to my friends"
"You guys are absolutely awesome! "
"I would like to thank you for the quick and super efficient way Firebox and especially Charlotte on you team who dealt with my order problem "
"outstanding customer service as always from Firebox"
" Richard Fletcher was extremely useful and was one of the best customer service employees I have spoken to not just from firebox but from other companies too"
"Firebox's customer service is truly second to none"
"I bought quite a few Christmas gifts on firebox this year and
have been very impressed with the site, service, humour and selection. I have been telling people about how fantastic it is."
"With your Customer Services being so good, Firebox have redeemed themselves!"
"I am feeling a kiss is in order because you've been so fab!"
"You're amazing. Thank you so much. I'm going to tell everyone how awesome you are"
"you have exceeded the boundaries of customer service and delivery physics"
"I know you probably get this a lot, but your service really is fantastic"