We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"Fab product. Excellent customer services when I had to return item. Really pleasant staff. Top company will use again."
"I've often read about Firebox's famous customer service and now I've experienced it myself!"
"Thank you for your outstanding customer service. I have no hesitations in ordering from you again and recommending you to anyone who'll listen."
"Never have I ever had such a laugh while shopping, seen such a variety of products in one place, felt appreciated for buying things. I wanted to write more hallelujahs about Firebox but could only write 140 letters, this is not on!"
"I could not be more satisfied. 10/10 service, will recommend everywhere. Thank you so much."
"You are a delightful and fabulous company to deal with (and your emails make me laugh!). I shall be commending your services to my acquaintances
in the hope that they may also experience your bonhomie.
"Your customer service is one of the many reasons I keep coming back to your site."
"I love Firebox, recommend to all my friends, family, strangers in the street! "
"I can honestly say that is the best customer service email I have ever had. You've been a great help."
"Another great experience. Always well packed, always delivered on time, and always things you just can't find elsewhere!"
"Fantastic! Customer service is mind-blowingly good."
"Amazing, got into work and my Firebox stuff had arrived, super stoked! Thank you for your customer service. Regardless of the package taking a while to get here, you have been massively helpful and I appreciate your quick replies and nicely worded e-mails."
"AMAZING SERVICE WITH SUCH AMAZING HUMOR, I am DEFINITELY buying from here again! I am in love with firebox!! :D I LOVE THE HUMOUR YOU HAVE PUT INTO THIS SITE! you have AMAZING stuff. and I just adore your whole awesomeness. best freaking online shop! "
"I will recommend your Company and spread the word to everyone I know."
"Thanks so much, I am not good at online ordering. You guys and girls made it easy! Looking forward to my package arriving!"
"That's what makes Firebox no1 gadget site. Your customer service is phenomenal."
"Customer service is #1. I will definitely recommend using Firebox in the future."
"I just felt I had to give you some feedback on your terrific service.
Firstly I received my order within 2 or 3 days.Wow! Now that is what I call service. This is a first for me no matter what postage you pay and believe me I order from many similar companies.
Secondly, I found my order summary fun
to read so congrats to the team who compiles these as it is so different from the norm and boring. Keep it up, I am sure many others appreciate your sense of humour as I did.
Lastly what a lovely touch to send the little bag of sweets along with the order, everyone enjoys a little freebie, even though for me it is lent and I am trying to abstain but hay! ho! Easter is around the corner so I will indulge then
.....if I can keep my friends and their mittens off them!
I have recommended Firebox to many and will continue to do so. You deserve every success and even though I hate to let people into my gift secrets I feel that EVERYONE should know about you.
I'll be back again."
"I would just like to say a HUGE thank you to all you guys there. I am so pleased with the way you have dealt with my problems and plus your very quick delivery times. I am so happy to call myself one of your customers and I am more than happy to tell my friends and family about your site."
"Super quick delivery, amazing selection with decent prices! 10/10 would Firebox again!"
"Amazing as always "
"I Love firebox! and will continue to shop here in the future "
"Excellent as always"
"Fast dispatch and delivery, well packaged. Very happy!"
"The order arrived promptly and in perfect condition. I also loved the fact that i was kept up to date with the progress of my order by email"
"Stunning, always happy with communication, service, price, dispatch, quality, makes me all warm inside! "
"Very fast delivery, love the quirkiness of the product, definitely buy from them again :)"
"There aren't enough adjectives in the dictionary to describe the awesomeness of firebox. Comical Gifts & Extraordinary products! "
"Excellent as always, smooth and quick"
"Awesome as ever :)"
"Brilliant and easy"
"I love firebox! "
"Customer service was brilliant! :)
"Everything was smooth and fine and dandy. Everything arrived when it said it would in perfect condition including a snack for me. "
"Very good! Customer service was second to none. Arrived when it said it was. Was exactly what I ordered. And a healthy dose of flattery!"
"Excellent service as ever!"
"Really positive, i enjoyed the sarcasm and humor in the emails i was sent. "
"Indescribably wonderfully enigmatically frivolous "
"Perfect. Item delivered in good condition and on time. What more could you want?"
"brilliant love you firebox"
"Very enjoyable, i would use firebox company again for sure"
"Fast ordering fast delivery it's great"
"I love firebox!"
"Wasnt expecting customer service this good!"
"I love using firebox, I love the sweets that come with my purchases. It's just a trendy site to browse. Super helpful staff"