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EST. 1998
Not For Everyone

Customer Reviews

We're committed at to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"Surely, this is the best customer service I've ever witnessed."
Rafał Marzec - Jul '14

"As always, fantastic customer service once again from the Firebox team."
Holly Booth - Jul '14

"Your customer service has been really good and I would definitely purchase from Firebox again in future :)"
Kate McElwee - Jul '14

"Keep up the good work at Firebox."
Raymin Othman - Jul '14

"Kudos for the very highest of customer service your company has exhibited."
Phil Duffell - Jul '14

"Thank you for your help - have been very impressed with the levels of customer support from Firebox. "
Greg Dillon - Jul '14

"Thank you very much for such incredible customer service!"
Rhiannon Vallis - Jul '14

"Your customer service has been really good and I would definitely purchase from Firebox again in future."
Kate McElwee - Jul '14

"Just awesome customer service."
Tish Bell - Jul '14

"I will be spreading the word that Firebox has excellent customer service skills. "
Jenny Pursall - Jul '14

"I will continue to use because of the great products and even greater customer service. "
Dave Viska - Jul '14

"Great customer service is very hard to find nowadays, but I know I'm assured of it when I deal with firebox"
Paul Lewis - Jul '14

"I have to say that your assistance in this matter has been first class!"
Lynn Thompson - Jul '14

"You have proved to me that customer care is definitely your number 1 priority"
Lynn Thompson - Jul '14

"Best. Confirm of order email. Ever."
Beth - Jul '14

"Fab website!"
Nick Penny - Jul '14

"I have to say Firebox has the best customer service I've ever had so thank you and the team for that. "
Ashleen Offord - Jul '14

"I have never used you before and now I'm telling all my friends what a great company you are"
Amanda Creedon - Jul '14

"I'll be publishing this thread on my facebook page and blog once the wedding is over, because you've been incredibly generous."
Sara Diss - Jul '14

"You have brightened up my life and that I am still laughing about all the things you are passing on to me"
Debora Quinn - Jul '14

"That is way beyond what I expected. However, I am not at a loss for words, never am. I no longer love you, I want to have your children, even though I can't stand my own. "
Sara Diss - Jul '14

"Wow. What fantastic customer service!!"
Michelle Herbert - Jun '14

"What a wonderful company we will be using your company again and we will recommend it to anybody looking for a quirky gift."
Richard Huddart - Jun '14

"Thanks for this great customer service. You have been brilliant."
George Park - Jun '14

"What outstanding customer service. Truly amazing :-) "
Monica Moxon - Jun '14

"That is AWESOME. Thank you very much for your help."
Cathryn Pritchard - Jun '14

"What amazing customer service! Makes such a refreshing change!"
Renee Gallin - Jun '14

"Thank you very much for sorting this out for me. Great customer service!"
Samantha Knowles - Jun '14

"Thank you for the excellent customer service. Despite the order not going to plan, due to the manner your company has apologised and promptly dealt with the matter I wouldn't hesitate in using Firebox again."
Graham Mayes - Jun '14

"I must compliment the service provided and all the attention given."
Natalia Moreira - Jun '14

"It's been a pleasure buying from your company. Both the service and customer service have been impeccable. Continue being great."
Chelsea Bleasdale - Jun '14

"Thanks for the great service"
Daniel - Jun '14

"Very impressed with the service provided by Firebox"
Aaron Phillips - Jun '14

"I will undoubtedly order from Firebox in the near future."
Rolando Hamilton - Jun '14

"Have to say your customer service is FAB. No quibbles and very polite and friendly."
Catherine Barrett - Jun '14

"You've done it again haven't you, even the way you respond to customers is spot on!"
Jonny Cameron - Jun '14

"I love firebox. I will definitely be ordering more in the near future. Great products and great customer service, very pleased."
Angharad Owen - Jun '14

"Excellent service."
Bill Pilcher - Jun '14

"Thanks a lot for your friendly customer service."
Kevin Ruetschlin - Jun '14

"Such a great professional manner and friendly response! "
Pete Bishop - Jun '14

"Nice guys at Firebox/ Nice."
Jason Kneen - Jun '14

"Good service!"
Rasmus Albertsen - Jun '14

"Thanks for your help - you're all so funny at Firebox. I love to order for that reason alone and I rave to everyone about your product details. Now I can rave about your customer service again. "
Maureen Kelly - May '14

"Once again you've been fantastic! Thank you very much!"
Jack Howarth - May '14

"I shall continue to sing praises about the box of fire and will certainly return."
Alex Jarvis - May '14

"Thanks again for some first class customer service. "
Tom Brimage - May '14

"You guys are awesome, as usual."
Matt Curtis - May '14

"You have excellent customer service."
Alexander Wilby - May '14

"That's great customer service and I will not hesitate to shop with you again!"
Alex Robinson - May '14

"Your customer service is supreme, and even though Carlsberg don't do customer service, you chaps are leading the way!"
Richard Harrison - May '14

Show all 3009 customer reviews