We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"I love your website so much, I am sure I will be buying lots more (like that sweet Rivendell print), but I wasn't expecting the customer service to be so great. Especially with being so far away. So thank you very much!"
"I absolutely love the way you all phrase your emails - it has
really brightened up my team's day on many occasion. We do a lot of ordering from different companies but your emails are always the best! It's such a simple little thing to make your confirmation and even password reset emails amusing/quirky, but it really stands out and makes a positive difference."
"I just wanted to say thank you for the usual fantastic service I always get from Firebox.
Anyway, please pass my compliments up - I know how quick complaints usually travel in comparison - and keep up the wonderful work :-)"
"Thanks also for your great customer service. It's been a blast."
"We have been so impressed by Firebox's customer service. I cannot think of another company that would respond to a problem with such a determination to resolve the issue and ensure that the customer is happy with the outcome. As a company you have always been a pleasure to deal with, so thank you for helping in this instance but also for such a refreshing approach overall.
"I am very impressed with your customer service and love the style of your email correspondence."
"I want to compliment your team on excellent customer service and speedy handling of queries."
"Thanks for this excellent customer service. Although I know that you're customer service is outstanding, I was really pleased with this, quick and helpful."
"I just wanted to say - your service was AMAZING!"
"What amazing customer service!"
"I just wanted to thank you for providing an amazing service. Most shops are just plain boring, selling stuff of no interest or importance like food or hygiene products, but you provide a much needed service.
Thank you Firebox for being awesome, I know where
Iíll end up spending most of my student financing come September"
"Thank you for your brilliant customer service!"
"Surely, this is the best customer service I've ever witnessed."
"As always, fantastic customer service once again from the Firebox team."
"Your customer service has been really good and I would definitely purchase from Firebox again in future :)"
"Keep up the good work at Firebox."
"Kudos for the very highest of customer service your company has exhibited."
"Thank you for your help - have been very impressed with the levels of customer support from Firebox.
"Thank you very much for such incredible customer service!"
"Your customer service has been really good and I would definitely purchase from Firebox again in future."
"Just awesome customer service."
"I will be spreading the word that Firebox has excellent customer service skills. "
"I will continue to use Firebox.com because of the great products and even greater customer service. "
"Great customer service is very hard to find nowadays, but I know I'm assured of it when I deal with firebox"
"I have to say that your assistance in this matter has been first class!"
"You have proved to me that customer care is definitely your number 1 priority"
"Best. Confirm of order email. Ever."
"I have to say Firebox has the best customer service I've ever had so thank you and the team for that.
"I have never used you before and now I'm telling all my friends what a great company you are"
"I'll be publishing this thread on my facebook page and blog once the wedding is over, because you've been incredibly generous."
"You have brightened up my life and that I am still laughing about all the things you are passing on to me"
"That is way beyond what I expected. However, I am not at a loss for words, never am. I no longer love you, I want to have your children, even though I can't stand my own.
"Wow. What fantastic customer service!!"
"What a wonderful company we will be using your company again and we will recommend it to anybody looking for a quirky gift."
"Thanks for this great customer service. You have been brilliant."
"What outstanding customer service. Truly amazing :-) "
"That is AWESOME. Thank you very much for your help."
"What amazing customer service! Makes such a refreshing change!"
"Thank you very much for sorting this out for me. Great customer service!"
"Thank you for the excellent customer service. Despite the order not going to plan, due to the manner your company has apologised and promptly dealt with the matter I wouldn't hesitate in using Firebox again."
"I must compliment the service provided and all the attention given."
"It's been a pleasure buying from your company.
Both the service and customer service have been impeccable. Continue being great."
"Thanks for the great service"
"Very impressed with the service provided by Firebox"
"I will undoubtedly order from Firebox in the near future."
"Have to say your customer service is FAB. No quibbles and very polite and friendly."
"You've done it again haven't you, even the way you respond to customers is spot on!"
"I love firebox. I will definitely be ordering more in the near future. Great products and great customer service, very pleased."