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EST. 1998
Not For Everyone

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"Just wanted to drop you a message to thank you for your funny yet informative emails about my purchase. Sadly I'm nowhere near as hilarious as you. But thank you."
Verity Bailes - Nov '14

"Fantastic customer service from you! Best customer service I've received from anyone for a while!"
Melanie Lawrence - Nov '14

"Things do go wrong in business and it's about how you handle them above all. I'm please to say that you have given great customer service and I will be happy to use your site in the future."
Al Mullin - Nov '14

"I love the vibe of the whole site, the way it's presented, the descriptions and obviously the stuff you sell."
Andrew Lewis - Nov '14

"Keep up the good work though! I love the site, and the customer service is spot on."
Scott Nimmo - Nov '14

"Excellent service from yourselves, as always."
Aaron Jenkin - Nov '14

"Thank you guys so much for amazing customer service!"
Robert Cannatelli - Nov '14

"It made my week knowing that out there, somewhere is a group of glorious human beings who know how to run a business, and that is with the importance of not taking life and work too seriously. So good job top notch stuff."
Matt Cahill - Nov '14

"I'm really impressed by the service you guys are offering!"
Dave Dick - Nov '14

"Your customer service (through the website, or twitter, etc) is stunning. The cheeky banter with your customers is hilarious and kind hearted. You care, about what we want.. and that's all that matters."
Tom Davies - Nov '14

"I will absolutely be ordering from my again and have recommended you to everyone."
Alyson Earle - Nov '14

"I love everything about the site and the service. As for the "would you recommend us to a friend" question, you should have another possible answer: "I already do: enthusiastically & unreservedly!"
Tracy Bell - Nov '14

"I just want to say that this is probably the best customer service I have received in a VERY long time. Super impressed, thank you."
Katie Smith - Nov '14

"I would just like to say is that I cannot fault Firebox as your service has been fantastic throughout so thank you!"
Matthew Stone - Nov '14

"You are true professionals."
Jon Cooke - Nov '14

"I just wanted to let you know what a fantastic service I received from you."
Greg Jones - Nov '14

"I wish all customer service was as friendly as you."
Kelly Pepperell - Nov '14

"You guys are an absolute blast to order from!"
Alexandra Maletic - Nov '14

"It's nice to see a company that not only has great customer service, but a great sense of humour too."
Grant Friday - Nov '14

"What a pleasure to find such accommodating customer service in this day and age!"
Jason Day - Nov '14

"The customer service quality is one of the reasons I'm constantly buying stuff from you!"
Joshua Feltimo - Nov '14

"Thanks again for your awesomeness."
Wendy Dixon - Nov '14

"Thank you and the team for all your help! You've been more than helpful."
Sharlene Evans - Nov '14

"Many thanks again - the service has been excellent!"
Amy Leigh - Nov '14

"My best regards to all the team for making shopping so much easier."
Paul Keenan - Nov '14

"Just wanted to say what a brilliant service you provided. First time using Firebox will definitely be ordering more gifts from you!"
Becki Thomas - Oct '14

"You've been absolutely brilliant and I can't praise your service enough."
Vikki L Davies - Oct '14

"Keep up the good work bringing cracking stuff to us minions!"
Simon McGregor - Oct '14

"This company's customer service is absolutely brilliant and I will eagerly recommend you to anyone and everyone that I know."
Nick Mangan - Oct '14

"I would like to say thank you for the great service"
Anthony Aldred - Oct '14

"So brilliant! Have never known such an amazingly worded company with such cool stuff before! So happy one of my friends told me about you guys!"
Brittany Chippendale - Oct '14

"Thank you, your email made me feel rather special."
Vanessa Pincott - Oct '14

"I would like to say thank you for the great service."
Anthony Aldred - Oct '14

"Firebox customer service is top class. Love the quirky descriptions and emails."
Emma Fisher - Oct '14

"Thanks once again for the prompt response and incredible customer service. "
Miriam Strohe - Oct '14

"Great customer service."
Birkin Toni - Oct '14

"Once again an excellent customer service team."
Elizabeth Keaney - Oct '14

"You're such an easy company to deal with and with a sense of humour too. Bonus "
Rachel Butland - Oct '14

"I must say the customer service is excellent! "
Marion Connolly - Oct '14

"That's fantastic service!"
Helen Church - Oct '14

"You guys are brilliant and you shall forever have my loyalty for buying fun and bizarre things!"
Brett Sweetman - Oct '14

"Firebox has pretty much the best customer service that I have experienced. Rather an anomaly these days."
Christopher Jon Cole - Oct '14

"Thanks again for the wonderful service. It is so much fun shopping with Firebox as it takes all the tedium out of buying pressies and your confirmations always make me smile . Thanks also for the sweeties in the box. "
Lynne Martin - Oct '14

"I love you all I have been a proud user of firebox.com for over four years I think, I love it when I get a newsletter via email and a catalogue through my door. It's brilliant how you email your customers back personally, and how enjoyable it is to email you about anything. I will be a valued customer of firebox for along time and whenever I get some new stuff from firebox I show it off. Keep up the outstanding work guys"
Joseph Beck - Oct '14

"Thank you so much for your speed and attention to my order queries! Brilliant customer service by you!"
Sammy Saunders - Oct '14

"I think you're doing a fantastic job guys, really nice site, and love the copywriting in particular, it's a very positive experience using the site, and you deserve all the success you get!"
Mark MCGuiness - Oct '14

"Never seen products like these anywhere else, especially the rum pistol! I'm very impressed with it and feel like I've paid for the amazing quality of the product."
Melissa - Oct '14

"The website is easy to get around, I can find what I need nice and quickly. The products are brilliant and unique. I'm also very fond of the confirmation email, always brings a smile to my face. I'll be back for Christmas!"
Shannon Marshall - Oct '14

"I just wanted to thank you for noticing and taking the time to call to chase my parcel up - I really really do appreciate it. You've given me faith that genuine, decent customer service still exists in this world of 'trying to get blood out of a stone' service and support. "
Vikki Davies - Oct '14

"You guys have been great, I am over the moon with your customer service! I will be recommending firebox to anyone who will listen and will definitely be using you guys again over Xmas!"
Oliver Coghill - Oct '14

Show all 3091 customer reviews