EST. 1998
Not For Everyone

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"All I can say is thank you very much for your excellent customer service! It's much appreciated! "
Greg Atkinson - Aug '15

"Fab product. Excellent customer services when I had to return item. Really pleasant staff. Top company will use again."
Sarah Boyer - Jul '15

"I've often read about Firebox's famous customer service and now I've experienced it myself!"
Barry Smith - Jul '15

"Thank you for your outstanding customer service. I have no hesitations in ordering from you again and recommending you to anyone who'll listen."
Denise Fall - May '15

"Never have I ever had such a laugh while shopping, seen such a variety of products in one place, felt appreciated for buying things. I wanted to write more hallelujahs about Firebox but could only write 140 letters, this is not on!"
Dan Pilgrim - May '15

"I could not be more satisfied. 10/10 service, will recommend everywhere. Thank you so much."
Billy Manios - May '15

"You are a delightful and fabulous company to deal with (and your emails make me laugh!). I shall be commending your services to my acquaintances in the hope that they may also experience your bonhomie. "
Anne Luttman-Johnson - May '15

"Your customer service is one of the many reasons I keep coming back to your site."
Steven Yau - May '15

"I love Firebox, recommend to all my friends, family, strangers in the street! "
Jordan Youpa - Apr '15

"I can honestly say that is the best customer service email I have ever had. You've been a great help."
Wesley Kitchen - Apr '15

"Another great experience. Always well packed, always delivered on time, and always things you just can't find elsewhere!"
Kit Topp - Apr '15

"Fantastic! Customer service is mind-blowingly good."
Jonathan Sheridan - Mar '15

"Amazing, got into work and my Firebox stuff had arrived, super stoked! Thank you for your customer service. Regardless of the package taking a while to get here, you have been massively helpful and I appreciate your quick replies and nicely worded e-mails."
Richard Chambers - Mar '15

"AMAZING SERVICE WITH SUCH AMAZING HUMOR, I am DEFINITELY buying from here again! I am in love with firebox!! :D I LOVE THE HUMOUR YOU HAVE PUT INTO THIS SITE! you have AMAZING stuff. and I just adore your whole awesomeness. best freaking online shop! "
Helene Godbersen - Mar '15

"I will recommend your Company and spread the word to everyone I know."
Lucie Sangarakis - Mar '15

"Thanks so much, I am not good at online ordering. You guys and girls made it easy! Looking forward to my package arriving!"
Jonathan Milligan - Mar '15

"That's what makes Firebox no1 gadget site. Your customer service is phenomenal."
Gerry Johnston - Mar '15

"Customer service is #1. I will definitely recommend using Firebox in the future."
Dennis Hotter - Mar '15

"I just felt I had to give you some feedback on your terrific service. Firstly I received my order within 2 or 3 days.Wow! Now that is what I call service. This is a first for me no matter what postage you pay and believe me I order from many similar companies. Secondly, I found my order summary fun to read so congrats to the team who compiles these as it is so different from the norm and boring. Keep it up, I am sure many others appreciate your sense of humour as I did. Lastly what a lovely touch to send the little bag of sweets along with the order, everyone enjoys a little freebie, even though for me it is lent and I am trying to abstain but hay! ho! Easter is around the corner so I will indulge then .....if I can keep my friends and their mittens off them! I have recommended Firebox to many and will continue to do so. You deserve every success and even though I hate to let people into my gift secrets I feel that EVERYONE should know about you. I'll be back again."
Marie Baker - Feb '15

"I would just like to say a HUGE thank you to all you guys there. I am so pleased with the way you have dealt with my problems and plus your very quick delivery times. I am so happy to call myself one of your customers and I am more than happy to tell my friends and family about your site."
Byron Green - Feb '15

"Super quick delivery, amazing selection with decent prices! 10/10 would Firebox again!"
Ryan Murphy, Northampton UNITED KINGDOM - Feb '15

"Fantastic "
Ben, Dover UNITED KINGDOM - Feb '15

"Amazing as always "
Matthew, Havant UNITED KINGDOM - Feb '15

"I Love firebox! and will continue to shop here in the future "
William, Malvern UNITED KINGDOM - Feb '15

"Excellent as always"
Anthony, Sittingbourne UNITED KINGDOM - Feb '15

"Fast dispatch and delivery, well packaged. Very happy!"
Laura, Stoke-on-trent UNITED KINGDOM - Feb '15

"The order arrived promptly and in perfect condition. I also loved the fact that i was kept up to date with the progress of my order by email"
Coraline, London UNITED KINGDOM - Feb '15

"Very good!"
Sarah-Jane, Staines-upon-thames UNITED KINGDOM - Feb '15

"Stunning, always happy with communication, service, price, dispatch, quality, makes me all warm inside! "
James, Plymouth UNITED KINGDOM - Feb '15

"perfect"
Galin, London UNITED KINGDOM - Feb '15

"Very fast delivery, love the quirkiness of the product, definitely buy from them again :)"
Laura, Northampton UNITED KINGDOM - Feb '15

"There aren't enough adjectives in the dictionary to describe the awesomeness of firebox. Comical Gifts & Extraordinary products! "
Kathryn, Thornton Heath UNITED KINGDOM - Feb '15

"Excellent as always, smooth and quick"
Sam, Dunstable UNITED KINGDOM - Feb '15

"Awesome as ever :)"
Ginny, Hampshire UNITED KINGDOM - Feb '15

"Brilliant and easy"
Alexandra, Sheffield UNITED KINGDOM - Feb '15

"I love firebox! "
Jessica, Banbury UNITED KINGDOM - Feb '15

"Customer service was brilliant! :) "
Freja, Llangollen UNITED KINGDOM - Feb '15

"Everything was smooth and fine and dandy. Everything arrived when it said it would in perfect condition including a snack for me. "
Victoria, Southport UNITED KINGDOM - Feb '15

"Totally splendiferous!"
Jacob, Redhill UNITED KINGDOM - Feb '15

"Very good! Customer service was second to none. Arrived when it said it was. Was exactly what I ordered. And a healthy dose of flattery!"
Holly, Basingstoke UNITED KINGDOM - Feb '15

"Excellent service as ever!"
Michael, Warminster UNITED KINGDOM - Feb '15

"Really positive, i enjoyed the sarcasm and humor in the emails i was sent. "
Michelle, Birmingham UNITED KINGDOM - Feb '15

"Indescribably wonderfully enigmatically frivolous "
Paul, Chester UNITED KINGDOM - Feb '15

"Perfect. Item delivered in good condition and on time. What more could you want?"
Amy, St. Helens UNITED KINGDOM - Feb '15

"brilliant love you firebox"
Jamie, Leicester UNITED KINGDOM - Feb '15

"Very enjoyable, i would use firebox company again for sure"
Timothy, Watford UNITED KINGDOM - Feb '15

"Fast ordering fast delivery it's great"
Donna, St Helens UNITED KINGDOM - Feb '15

"I love firebox!"
Holly, Godalming UNITED KINGDOM - Feb '15

"Excellent"
Vati, Kaposvar HUNGARY - Feb '15

"Wasnt expecting customer service this good!"
Richard Brophy - Feb '15

Show all 3346 customer reviews