We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...
"Thanks so much and thanks for brilliant customer service , makes me want to shop again with Firebox :-) "
"Just a note to say thank you for all your efforts. The service and communication
that I have received has been outstanding- pats on the back all round."
"Thanks so much for the incredible
customer service. I'll be sure to spread the work about how great you guys are!
"Right, well thanks for all your help you have been outstanding in your field of
thingies, and some day people will sing songs about you in the village square.
"Awww you're the bestest! You will be on my Christmas card list for sure, unlike
some of my co-workers....
"Fantastic customer service, thank you!
"I am always extremely pleased with your products and, equally with your customer service... That's why I keep coming back to you"
"You've made my day!
"thanks for the great customer service."
"1st class customer service.
"Thank you for an amazing website!! You have really made me chuckle this
morning!! Best website crack I've ever experienced. Fabulous, Bravo!! "
"amazing customer service - never seen such a down to earth reply. Big thanks"
"Great customer service :)"
"your customer service is excellent. You put a lot of retailers to
"I have to say, this is the friendliest customer service email I have ever
"Thanx for a great service.
Peace, love and rock n roll"
"Impressed with after service and now a happy customer ! "
"thank you for the wonderful customer service.
I knew there was a reason to stay a loyal customer for over 10 years."
"it's so nice
to get a friendly email instead of the automated replies.
Thank you so much for all your help. I've been raving about Firebox to all my
"it is customer service emails like yours that keep me coming back to Firebox year after year to do the bulk of my Christmas shopping."
Fantastic life enhancing products to spend my money on!
"Thanks so much for the great customer service. Dealing with Firebox is like a breath of fresh air when it comes to online shopping!
"It's this level of excellent customer service that keeps me coming back to
knew Firebox were awesome but you've proved it once again with your
fantastic customer service.
"Your emails are excellent.
I mean, really excellent.
Cheers for making my usual email reading a bit brighter. "
"Thank you so much for sorting that out for me, and so quickly too!
You guys are great.
"Thank you so much and I have to say your emails are so refreshing and make me
smile! I work in retail and we can definitely learn something from how Firebox
do things :)"
"I just want to thank you for an awesome service! And thank you for allow me to bring happiness to my friend through the gift I bought ;)
"Just a quick email - I've just made my first purchase on firebox and I just
wanted to say how wonderful I think your site is - I work for a website myself
and I just found every interaction of my transaction delightful!"
"Great to have such a fantastic level of customer service!
"Some of the best customer service I have ever experienced!
Keep it up!
"You guys at Firebox are the bee's
"I would like to take this opportunity to thank you for all your help and to say
how much I enjoy browsing the firebox website, not to mention the very
complimentary correspondence that firebox send :-)"
"Thanks for getting my items dispatched so quickly, really pleased! I'll
definitely use your service again, fo' sho'. "
"What a joy to deal with you guys! Internet shopping is supposed to be soulless
and then there's firebox! I'm overwhelmed already xx
"Thanks for excellent customer service!! "
"I much appreciate your speedy replay. You have put my half empty glass brain to
rest and transformed it to a half full one!
"Firebox are 10 out of 10 for customer service!"
"I've never received such good service from a company and such quick responses. You've been brilliant and kept me in the loop. Very impressed."
"Brilliant customer service!! A replacement mug and got called an UNT.
Thanks a lot, you bunch of UNTs :)
"After this I can definitely recommend Firebox for their customer service. Thank
you all so much!!
"I wanted to give you my complements on your
costumer service, it is truly magnificent. "
"Thank you very much!! You've been very helpful, and the fast service was
"I have to say that I am very impressed with
Firebox's customer services. I will be sure to spread a good word about
your company and keep you guys in mind for future purchases!"
"Thanks for your quick and helpful response. Christmas 2013 has been saved by
your heroic efforts.
"Thankyou gorgeous firebox staff member, I think I luffs you.x "
"Your customer service process has been
excellent throughout and probably one of the best I have ever received so