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Customer Reviews

We're committed at to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"My overall experience was great, particularly the delivery person who called me to ask where to leave the parcel when I wasn't in."
Claire - Sep '15

"Amazing from start to finish. Excellent customer service and cheerful updates!"
Dominic - Sep '15

"Firebox has always been a go-to site for crazy and wonderful items. The experience I receive is never anything but great!"
Philip - Sep '15

"My Firebox transaction was flawless - rapid delivery, well packaged and a free pack of sweets!? This is the stuff dreams are made of!"
Joseph - Sep '15

"Enjoyed the Firebox experience, from the language of the emails used, through to the Haribo gift in the box. All nice personal touches. "
Shar - Sep '15

"Thanks very much for your incredible customer service. I'm very impressed with the speed and follow up from your entire team"
Alan Mackie - Sep '15

"Absolute Legends"
David - Sep '15

"Fantastic! Great communication, fast delivery and awesome products!! Never used them before but definitely a life customer now!"
Dorce Force. - Sep '15

"My first time with Firebox. I love the text style in your communication, the rest was equally perfect. You got me as a new customer!"
Daniel - Sep '15

"Very happy good customer service and efficient "
Derek - Sep '15

"Excellent - a very polished performance"
Anthony - Sep '15

"Very good! Loved the quirky emails and delivery was professionally handled."
Jonathan - Sep '15

"Excellent. Email writing style is a reflection of Firebox and a fresh break from the boring corporate emails usually received with purchases"
Adam - Sep '15

"All I can say is thank you very much for your excellent customer service! It's much appreciated! "
Greg Atkinson - Aug '15

"Fab product. Excellent customer services when I had to return item. Really pleasant staff. Top company will use again."
Sarah Boyer - Jul '15

"I've often read about Firebox's famous customer service and now I've experienced it myself!"
Barry Smith - Jul '15

"Thank you for your outstanding customer service. I have no hesitations in ordering from you again and recommending you to anyone who'll listen."
Denise Fall - May '15

"Never have I ever had such a laugh while shopping, seen such a variety of products in one place, felt appreciated for buying things. I wanted to write more hallelujahs about Firebox but could only write 140 letters, this is not on!"
Dan Pilgrim - May '15

"I could not be more satisfied. 10/10 service, will recommend everywhere. Thank you so much."
Billy Manios - May '15

"You are a delightful and fabulous company to deal with (and your emails make me laugh!). I shall be commending your services to my acquaintances in the hope that they may also experience your bonhomie. "
Anne Luttman-Johnson - May '15

"Your customer service is one of the many reasons I keep coming back to your site."
Steven Yau - May '15

"I love Firebox, recommend to all my friends, family, strangers in the street! "
Jordan Youpa - Apr '15

"I can honestly say that is the best customer service email I have ever had. You've been a great help."
Wesley Kitchen - Apr '15

"Another great experience. Always well packed, always delivered on time, and always things you just can't find elsewhere!"
Kit Topp - Apr '15

"Fantastic! Customer service is mind-blowingly good."
Jonathan Sheridan - Mar '15

"Amazing, got into work and my Firebox stuff had arrived, super stoked! Thank you for your customer service. Regardless of the package taking a while to get here, you have been massively helpful and I appreciate your quick replies and nicely worded e-mails."
Richard Chambers - Mar '15

"AMAZING SERVICE WITH SUCH AMAZING HUMOR, I am DEFINITELY buying from here again! I am in love with firebox!! :D I LOVE THE HUMOUR YOU HAVE PUT INTO THIS SITE! you have AMAZING stuff. and I just adore your whole awesomeness. best freaking online shop! "
Helene Godbersen - Mar '15

"I will recommend your Company and spread the word to everyone I know."
Lucie Sangarakis - Mar '15

"Thanks so much, I am not good at online ordering. You guys and girls made it easy! Looking forward to my package arriving!"
Jonathan Milligan - Mar '15

"That's what makes Firebox no1 gadget site. Your customer service is phenomenal."
Gerry Johnston - Mar '15

"Customer service is #1. I will definitely recommend using Firebox in the future."
Dennis Hotter - Mar '15

"I just felt I had to give you some feedback on your terrific service. Firstly I received my order within 2 or 3 days.Wow! Now that is what I call service. This is a first for me no matter what postage you pay and believe me I order from many similar companies. Secondly, I found my order summary fun to read so congrats to the team who compiles these as it is so different from the norm and boring. Keep it up, I am sure many others appreciate your sense of humour as I did. Lastly what a lovely touch to send the little bag of sweets along with the order, everyone enjoys a little freebie, even though for me it is lent and I am trying to abstain but hay! ho! Easter is around the corner so I will indulge then .....if I can keep my friends and their mittens off them! I have recommended Firebox to many and will continue to do so. You deserve every success and even though I hate to let people into my gift secrets I feel that EVERYONE should know about you. I'll be back again."
Marie Baker - Feb '15

"I would just like to say a HUGE thank you to all you guys there. I am so pleased with the way you have dealt with my problems and plus your very quick delivery times. I am so happy to call myself one of your customers and I am more than happy to tell my friends and family about your site."
Byron Green - Feb '15

"Super quick delivery, amazing selection with decent prices! 10/10 would Firebox again!"
Ryan Murphy, Northampton UNITED KINGDOM - Feb '15

"Fantastic "
Ben, Dover UNITED KINGDOM - Feb '15

"Amazing as always "
Matthew, Havant UNITED KINGDOM - Feb '15

"I Love firebox! and will continue to shop here in the future "
William, Malvern UNITED KINGDOM - Feb '15

"Excellent as always"
Anthony, Sittingbourne UNITED KINGDOM - Feb '15

"Fast dispatch and delivery, well packaged. Very happy!"
Laura, Stoke-on-trent UNITED KINGDOM - Feb '15

"The order arrived promptly and in perfect condition. I also loved the fact that i was kept up to date with the progress of my order by email"
Coraline, London UNITED KINGDOM - Feb '15

"Very good!"
Sarah-Jane, Staines-upon-thames UNITED KINGDOM - Feb '15

"Stunning, always happy with communication, service, price, dispatch, quality, makes me all warm inside! "
James, Plymouth UNITED KINGDOM - Feb '15

Galin, London UNITED KINGDOM - Feb '15

"Very fast delivery, love the quirkiness of the product, definitely buy from them again :)"
Laura, Northampton UNITED KINGDOM - Feb '15

"There aren't enough adjectives in the dictionary to describe the awesomeness of firebox. Comical Gifts & Extraordinary products! "
Kathryn, Thornton Heath UNITED KINGDOM - Feb '15

"Excellent as always, smooth and quick"
Sam, Dunstable UNITED KINGDOM - Feb '15

"Awesome as ever :)"
Ginny, Hampshire UNITED KINGDOM - Feb '15

"Brilliant and easy"
Alexandra, Sheffield UNITED KINGDOM - Feb '15

"I love firebox! "
Jessica, Banbury UNITED KINGDOM - Feb '15

"Customer service was brilliant! :) "
Freja, Llangollen UNITED KINGDOM - Feb '15

Show all 3359 customer reviews