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EST. 1998
Not For Everyone

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"I've got to say I have rarely experienced this level of customer service in the retail sector. Well done on getting it just right."
Dawn Cheetham - Jan '15

"Thanks so much! Your company attitude restores my faith in customer service!"
Avia Machin - Jan '15

"Excellent service. Speedy response. Smashing."
Jackson Jones - Jan '15

"Best customer service I have had in a while and I will be a regular customer! "
Nicola Williams - Jan '15

"Tip top customer service as ever."
Georgia Harris - Jan '15

"Shining example of great customer experience."
David Rushford - Jan '15

"Thanks for your amazing customer services!"
Alexandre Audran - Jan '15

"Great stuff. I can't argue with the service you guys give. Top class."
Ryan Fell - Jan '15

"Exceptional customer service."
Peter Szuros - Jan '15

"Can I just say, your customer service is genuinely awesome."
Julia Bezani - Jan '15

"You're certainly one of the best companies I've dealt with, keep up the good work!"
John Bargh - Jan '15

"Yet again, brilliant service from Firebox, can't be more pleased. "
Vincent Alston - Jan '15

"I will undoubtedly order from you again after such first class customer service."
- Jan '15

"Best customer service I have ever had."
Kieran Goodson - Jan '15

"Phenomenal customer service."
Olivia Leigh - Jan '15

"Just carry on being awesome, great and totally incredible people. "
Will Peck - Jan '15

"Brilliant customer service from you."
Heather Parr - Jan '15

"Top banana."
Dean Ryan - Dec '14

"Very impressed with the Firebox service and experience."
Alana Duncan - Dec '14

"This is the best mail order customer service I've ever experienced."
Sally Harvey - Dec '14

"Thanks for a great service! I will definitely be ordering from you again. "
Alice Hodges - Dec '14

"Thank you for this great service, I'm very impressed! "
Steven Jupp - Dec '14

"I can see why Firebox has a reputation for excellent customer service as what I have experienced is second to none."
Paul Edgar - Dec '14

"One of the best online companies I have ever used. Prompt service, first and foremost. Wonderful and funny emails sent from order to receipt. I very rarely comment on service but you have surpassed any others. Well done Firebox! A truly professional and fun company to deal with, thank you."
Louise Green - Dec '14

"Seriously? Nothing! Great experience with really good customer support."
Robert Crow - Dec '14

"Your company continues to amaze me, keep it up!"
Lorne Thomas - Dec '14

"Lovely to have some great customer service in this day and age. "
Louise Dalmedo - Dec '14

"Really appreciate the excellent customer care."
Jon Porter - Dec '14

"Thanks again for the most impressive customer service!"
John Donaghey - Dec '14

"I think your company is great."
Ben Coleridge Cole - Dec '14

"Thank you for great service."
Angela Ruzzak - Dec '14

"I have to say your company's customer service is absolutely stunning which is hard to come by nowadays I think."
Tonya Lawrence - Dec '14

"I couldn't be happier with the friendly and professional service I received from the customer services email team"
Megan Paterson - Dec '14

"May I just congratulate you all on excellent customer service."
Amie Kabia - Dec '14

"Great customer service! I will definitely order from Firebox again!"
Jill Kap - Dec '14

"Regardless of the outcome you guys win at all levels of customer service and should be an example to any business."
Michael Wilson - Dec '14

"Dealing with your company was a complete pleasure."
Paula Bishop - Dec '14

"It is great customer service and I will definitely use Firebox again."
Nicola Smith - Dec '14

"Thanks so much for your above and beyond service, quick response time and general epic-ness!"
Elliot Ford - Dec '14

"Best customer service I've received yet! "
Sammie Cresswell - Dec '14

"Can I just add that I am very happy with your customer service? You guys are great!"
Marion Thomas - Dec '14

"Thank you very much for making this so easy. I truly appreciate your customer service."
Tammie Cotenas - Dec '14

"Keep it up guys, your service is the best."
Yvonne Dooley - Dec '14

"I absolutely love Firebox, amazing products and fantastic staff."
Ellie Bushell - Dec '14

"Thanks Firebox team for a great response all round. Happy customer."
Samantha Tambling - Dec '14

"Clearly have a good team as the service I received was nothing short of amazing. Keep doing what you're doing. Fantastic work to the whole Firebox team you're doing a great job."
Joe Chater - Dec '14

"Great customer service."
Kaya Windrich - Dec '14

"This is the most incredible customer service."
Kathryn Adams - Dec '14

"I still love the fact that you stay in touch with your customers in such a whimsical way I'll still be back for more. "
Anne Clarke - Dec '14

"Good to find there are still some customer services that has a sense of humour. "
Barbara Pole - Dec '14

Show all 3171 customer reviews