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EST. 1998
Not For Everyone

Customer Reviews

We're committed at Firebox.com to providing you with the latest gadgets, games and cool stuff, as well as making your shopping experience safe, simple and convenient. This includes both your visit to our website and any after sales support. Don't believe us? Well, for the cynics among you, here's a selection of comments made by satisfied customers...

Latest 50 Reviews:

"I think your customer service is some of the best I've ever experienced."
Jason Stiff - Nov '14

"Your presentation for me embodies, joie de vivre and the vitality of a life lived to the full, your delivery and customer service match that standard too. Thank you. You are life enhancing."
Kate Phipps - Nov '14

"I found all the staff extremely friendly and cheerful. Would definitely recommend Firebox to all my mates."
Gerry Cunningham - Nov '14

"A fine bit of customer service, better than amazon, they are pants. "
Bradley Hunt - Nov '14

"I am extremely impressed with your customer service."
Caragh Sandle - Nov '14

"Brilliant service."
Heidi Westwood - Nov '14

"I must say, the customer service of firebox and the marketing used rocks! "
Felipe Silva - Nov '14

"Thank you for such brilliant service, that's really helpful. I'll certainly recommend to others to shop here."
Ffion Williams - Nov '14

"I can honestly say everyone I ever speak to at Firebox is brilliant."
Sarah Hunt - Nov '14

"You are probably my favouritest online shop in all unimaverses."
Anna Leira-Gonzalez - Nov '14

"What awesome people you are."
Thomas Foxen - Nov '14

"Your customer service team are the friendliest I have have ever encountered on my travels through the mystical land of the Internet."
Jess Cornwell - Nov '14

"I am very impressed with Firebox's customer service! The personal touch and quick response really is amazing."
Inez Brady - Nov '14

"Truly fantastic customer service."
Sam Baldock - Nov '14

"I'm very impressed with your customer service."
Karin Middleton - Nov '14

"Excellent customer service as always."
Sarah Frost - Nov '14

"Just wanted to drop you a message to thank you for your funny yet informative emails about my purchase. Sadly I'm nowhere near as hilarious as you. But thank you."
Verity Bailes - Nov '14

"Fantastic customer service from you! Best customer service I've received from anyone for a while!"
Melanie Lawrence - Nov '14

"Things do go wrong in business and it's about how you handle them above all. I'm please to say that you have given great customer service and I will be happy to use your site in the future."
Al Mullin - Nov '14

"I love the vibe of the whole site, the way it's presented, the descriptions and obviously the stuff you sell."
Andrew Lewis - Nov '14

"Keep up the good work though! I love the site, and the customer service is spot on."
Scott Nimmo - Nov '14

"Excellent service from yourselves, as always."
Aaron Jenkin - Nov '14

"Thank you guys so much for amazing customer service!"
Robert Cannatelli - Nov '14

"It made my week knowing that out there, somewhere is a group of glorious human beings who know how to run a business, and that is with the importance of not taking life and work too seriously. So good job top notch stuff."
Matt Cahill - Nov '14

"I'm really impressed by the service you guys are offering!"
Dave Dick - Nov '14

"Your customer service (through the website, or twitter, etc) is stunning. The cheeky banter with your customers is hilarious and kind hearted. You care, about what we want.. and that's all that matters."
Tom Davies - Nov '14

"I will absolutely be ordering from my again and have recommended you to everyone."
Alyson Earle - Nov '14

"I love everything about the site and the service. As for the "would you recommend us to a friend" question, you should have another possible answer: "I already do: enthusiastically & unreservedly!"
Tracy Bell - Nov '14

"I just want to say that this is probably the best customer service I have received in a VERY long time. Super impressed, thank you."
Katie Smith - Nov '14

"I would just like to say is that I cannot fault Firebox as your service has been fantastic throughout so thank you!"
Matthew Stone - Nov '14

"You are true professionals."
Jon Cooke - Nov '14

"I just wanted to let you know what a fantastic service I received from you."
Greg Jones - Nov '14

"I wish all customer service was as friendly as you."
Kelly Pepperell - Nov '14

"You guys are an absolute blast to order from!"
Alexandra Maletic - Nov '14

"It's nice to see a company that not only has great customer service, but a great sense of humour too."
Grant Friday - Nov '14

"What a pleasure to find such accommodating customer service in this day and age!"
Jason Day - Nov '14

"The customer service quality is one of the reasons I'm constantly buying stuff from you!"
Joshua Feltimo - Nov '14

"Thanks again for your awesomeness."
Wendy Dixon - Nov '14

"Thank you and the team for all your help! You've been more than helpful."
Sharlene Evans - Nov '14

"Many thanks again - the service has been excellent!"
Amy Leigh - Nov '14

"My best regards to all the team for making shopping so much easier."
Paul Keenan - Nov '14

"Just wanted to say what a brilliant service you provided. First time using Firebox will definitely be ordering more gifts from you!"
Becki Thomas - Oct '14

"You've been absolutely brilliant and I can't praise your service enough."
Vikki L Davies - Oct '14

"Keep up the good work bringing cracking stuff to us minions!"
Simon McGregor - Oct '14

"This company's customer service is absolutely brilliant and I will eagerly recommend you to anyone and everyone that I know."
Nick Mangan - Oct '14

"I would like to say thank you for the great service"
Anthony Aldred - Oct '14

"So brilliant! Have never known such an amazingly worded company with such cool stuff before! So happy one of my friends told me about you guys!"
Brittany Chippendale - Oct '14

"Thank you, your email made me feel rather special."
Vanessa Pincott - Oct '14

"I would like to say thank you for the great service."
Anthony Aldred - Oct '14

"Firebox customer service is top class. Love the quirky descriptions and emails."
Emma Fisher - Oct '14

Show all 3107 customer reviews