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Firebox VoIP Cyberphone

Talk isn't just cheap... Now it's free!
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The new third generation Firebox VoIP Cyberphone has a speakerphone feature for hands-free calls!
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The Firebox VoIP Cyberphone range is Skype Certified It's good to talk, especially on the phone. The trouble is, contrary to the old saying, telephone talk is not particularly cheap.

Unless of course you invest in an amazing Firebox VoIP Cyberphone, a revolutionary new way to contact friends and family which doesn't cost the Earth... In fact, it's FREE!

Our VoIP Cyberphone is a fully functional USB-powered telephone which comes bundled with Skype™, free software which uses new VoIP (Voice over Internet Protocol) technology to allow you to make free calls to other VoIP Cyberphones and obscenely low cost calls to landlines and mobiles all over the world.

Firebox VoIP Cyberphone All you need is an Internet connection: Broadband is best - although the system still works with a 56k dial-up - and you can start talking to the 208,000,000 people worldwide who have already signed up for Skype™.

All you do is bung in the CD, plug the phone into the nearest USB socket and dial away. The nifty VoIP technology then digitally converts your voice through your broadband internet connection and on to its final destination - be it a fellow Cyberphone owner, a normal landline or even a mobile phone - anywhere in the world. It's easier than... er, picking up the phone!

Firebox VoIP 

Our VoIP Cyberphone even gives you more features than your existing landline with a choice of ringing tones, missed call and contact lists, call length timings, conference calling, touch dialling and answer phone service all rolled into one!

But here's the best bit: using our chic little VoIP Cyberphone you can talk to fellow Cyberphone owners and Skype users for absolutely nothing. Nada. Nowt. Zero. Zip. Zilch. Perfect if you've got friends and relatives strewn across the globe. But what about regular phone calls, we hear you ask? Not a problem, because even if the person you are calling doesn't have a VoIP telephone you can still use your CyberPhone to save money - up to 85% off standard BT rates, to be precise.

Firebox VoIP 

Firebox VoIP Cyberphone To give you an idea of how much you can save, a call to a mobile phone in the US costs a measly 1.2p per minute. No, really! Check out and see for yourself. There's no pesky subscription fee either. All you do is buy pay-as-you-go "SkypeOut credits" bought from their idiot-proof web page.

Firebox VoIP Cyberphone By now you're probably wondering what the catch is. Well in all honesty there isn't one. And if you're worried that VoIP conversations sound like they're being conducted via a pair of soup cans on string, worry not. Skype to Skype connections sound every bit as good as today's high quality mobiles.

Put simply, this technology is going to be huge. So if you've got a computer and you use the phone, what are you waiting for? The Firebox VoIP Cyberphone is most definitely for you-hoo!

Firebox VoIP Cyberphone

Cyberphone Comparison:
Firebox VoIP Cyberphone
Third Generation
Firebox VoIP Cyberphone
Dialing Contacts Use the controls on the phone to scroll through and select from your Skype contact-list on the PC. Dialing Contacts Now you can dial Skype contact names using numberpad on the phone by dialing "*" first - eg. dial "32843" for "David".

Alternatively press the first one or two digits (eg. dial "32" for "DA") and the phone will read out the list of contacts: "Press 1 for Damian Newton, 2 for David Holder"...

Now you can also dial Skype contacts just by speaking their name with new Voice Activated Features!
SkypeOut 30 mins free with voucher included.

Dial SkypeOut numbers directly from the keypad - no need to type anything on the computer.
SkypeOut 30 mins free with voucher included.

Dial SkypeOut numbers directly from the keypad - no need to type anything on the computer.
Voicemail 2 months free Voicemail with included voucher.

Access Voicemail through the Skype Software only.
Voicemail 2 months free Voicemail with included voucher.

Blue LED on the phone shows when you have Skype Voicemail waiting.
Pick up the phone and press the Blue LED to access your VoiceMail automatically.
Receiving a Call When the telephone rings, lift to answer. Receiving a Call When the telephone rings, lift to answer.

Optional voice prompt to tell you who's calling.

Customisable ringtone (accepts any .WAV file).

New speakerphone feature for hands-free calls.
Extra Buttons Dial Button
End Call
Volume +/-
Mute (privacy while still hearing caller)
Extra Buttons Dial Button
End Call
Volume +/-
Mute (privacy while still hearing caller)

How much could you save?*
  SkypeOut BT**

UK - National 1.2p 3p

UK - Mobiles 14.2p 12.6p - 24.01p
(network dependant)***

Ireland 1.2p 14p

USA 1.2p 14p

Australia 1.2p 22p

*All prices based on per minute daytime calls.

** Call costs calculated using the BT Call Pricer based on a daytime call from a BT landline with "BT Together Option 1" discount plan. Click here for more information.

*** More information on BT landline to mobile pricing click here.

...and that's just a sample! Click here for a full price list of countries you can call using Skype.

Web User - Silver Award

More info
Technical Support: Please call 0161 925 7537

Please note:
  • To use Voicemail features, first enable Voicemail in your Skype profile. 2 months free with voucher on OUTSIDE of box.
  • To use SkypeOut features, first enable SkypeOut in your Skype profile. 30 mins free with voucher INSIDE box.
  • If nomral sound plays through your Skype phone instead of your speakers: Adjust your audio properties as suggested here to enjoy other multimedia while you chat.
  • To switch on Voice Activation: Right-click on the green "VoIPVoice" icon in the system tray, Choose "Options" and click the "Speech" tab, then click box to enable voice recognition.
    You also need to "train" the software to know your voice. Right-click on the green "VoIPVoice" icon in the system tray, Choose "Speech Properties" then click "Train Profiles" button to start the training wizard.
  • The Firebox VoIP Cyberphone has a full dialing key pad with extra function keys to allow for dialing from handset and accessing phone books and other Skype controls.
  • Perfect for both portable and desktop applications.
  • The unit is plugged into a USB port and will be automatically be recognised by Windows as a USB device.
  • The product has a magnetic "hook switch" to automatically detect the phone being lifted from the base and LED indicators to show connection and in use.
  • Firebox VoIP Cyberphone features enhanced DSP echo cancellation and ASTI™, a proprietary algorithm for injecting artificial side tone making the product sound as close to a traditional telephone handset as possible.
  • Free calls worldwide using Skype to other Skype users
  • Wideband technology brings improved, clearer sound of MP3 quality.
  • Use and Navigate Skype's services direct from the keypad.
  • Your PC Soundcard is free for you to enjoy other multimedia while you chat.
  • Customisable ringtone (from any .WAV file)
  • Voicemail integration
  • Voice activated features
  • LED illuminates when you are on a call.
  • The voicemail LED lights up when you receive Voicemail messages from other Skype users.
  • Simply press the Voicemail LED to collect your Voicemail message.
  • Easy to install USB plug and play technology
  • PC sound card not required
  • Superior sound quality
  • Acoustically isolated speaker and microphone to eliminate echo
  • "Artificial side tone" for real phone sound
  • Independent use of phone and sound card allows for VoIP call whilst listening to music
  • Provides for an additional sound channel
  • LED indicates USB connection state plus off-hook condition
  • Out of the box use as speaker/microphone for any VoIP software application, not just Skype
  • Automatic "hook switch" allows for intuitive start and end of VoIP calls
  • Additional driver required for integration of keypad into 3rd party software
Minimum System Requirements:
In order to use Skype with Windows 2000 or XP and your Firebox VoIP Cyberphone, your computer must meet the following minimum system requirements:
  • PC running Windows 2000 or XP
  • 400MHz Processor
  • 128MB RAM
  • 10MB Free Hard Disk Space
  • One Free USB port (USB1.1 or USB2.0)
  • Internet connection (dialup: 33kbps minimum or broadband: Cable, ADSL etc.)
Currently the Firebox VoIP Cyberphone offers limited functionality with Linux systems: After downloading the latest version of Skype you can make and receive calls with your Cyberphone but must use the software provided to dial and pickup. Additional drivers will be released in the future to allow the full functionality, eg. auto-connect on phone pickup, keypad functionality.

Adjusting your audio settings (Set Up Guide)
In order to have your Firebox VoIP Cyberphone and Skype software running to its full potential, you should complete the following steps. Select the type of your operating system and follow the step by step instructions:
Testing Your Sound Setup
To test your sound set up in Skype for Windows or any other Skype version, you can use the Skype testing robot "echo123" - just click here to call her! You can add her in your Contacts. She will answer all your calls and Instant Messages. This way, you can test if your headset, speakers and/or microphone are working properly.

SkypeIn - Landline calls to your Firebox VoIP Cyberphone.
  • With SkypeIn, you can get your own regular phone number. So if your friends who aren't using Skype want to call you by dialing a regular number, you can still receive the call in Skype on your Firebox VoIP Cyberphone. No matter where you are.

Frequently Asked Questions:
  • Q. Are calls from one Cyberphone to another via Skype really free??
    A. Yup - that's right, there's absolutely no charge (apart from the cost of your internet connection of course).

  • Q. Why is Skype better than Net2Phone, ICQ, AIM, MSN, etc?
    A. Because it works! Most Voice-over-IP applications don’t work from behind firewalls and NAT (Network Address Translation) devices. Nearly all broadband users are behind a NAT or firewall and so they cannot use VoIP applications. Skype is not a typical VoIP application – it’s P2P Telephony! Because of its advanced design, Skype works behind nearly any firewall and NAT! more...

    Several new techniques were also developed in order to avoid end-user configuration of gateways and firewalls, whose non-intuitive configuration settings typically prohibit the majority of users from communicating successfully. In short, Skype works behind the majority of firewalls and gateways with no special configuration. more...

  • Q. Can I receive calls from a domestic landline to my Firebox VoIP Cyberphone?
    A. Yes! All you need to do is sign up forthe new SkypeIn service! Click here for more details

  • Q. What is the difference between a Firebox VoIP Cyberphone and a "soft phone"?
    A. A "soft phone" is the actual software application that runs on the PC to enable the phonecall. The Firebox VoIP Cyberphone is a piece of hardware which interacts with software (in this case, Skype). In order to make calls using a "soft phone" you need some hardware to connect to the PC to talk through.

  • Q. Where can I get "soft phone" application software?
    A. The Firebox VoIP Cyberphone comes with a CD ROM containing a selection of soft phone applications!

  • Q. Do I need a Broadband Internet connection?
    A. No, as long as you have an Internet connection you should be able to make VoIP calls. The minimum recommended requirement is a 21k connection.

  • Q. What should I do if I experience problems with my Firebox VoIP Cyberphone?
    A. To contact support call 0870 444 1230 between 9am and 5pm Monday to Friday or email giving as much detail as possible. Please note that we are only able to deal with Firebox VoIP Cyberphone hardware support for your Cyberphone and not specific software support. For software support you should contact the relevant supplier - eg. Skype.

  • Q. Why does my Firebox VoIP Cyberphone work at home but not at work?
    A. Some businesses are very secure network environments with strict firewalls and barriers to stop you installing new software on your office PC. Check with your IT department or network administrator at work to see if this is the case. If you cannot install the Skype software you may not be able to use your Firebox VoIP Cyberphone at work.

  • Q. Can I use my Firebox VoIP Cyberphone UNIX or LINUX operating system?
    A. At present these operating systems are not fully compatible with Firebox VoIP Cyberphones as the drivers have not been released. As these drivers become available they will enable the Cyberphone to be used with Skype software

    Currently the Firebox VoIP Cyberphone offers limited functionality with Linux systems: After downloading the latest version of Skype you can make and receive calls with your Cyberphone but must use the software provided to dial and pickup. Additional drivers will be released in the future to allow the full functionality, eg. auto-connect on phone pickup, keypad functionality.

  • Q. The keypad on my Firebox VoIP Cyberphone does not work with my telephone software?
    A. You may not have the Firebox VoIP Cyberphone driver installed. Insert the CD-Rom that accompanies the Firebox VoIP Cyberphone and install the driver.

  • Q. Are Firebox VoIP Cyberphones fully USB compliant?
    A. Yes, Firebox VoIP Cyberphones are USB1.1 compliant and have passed USB certification.

  • Q. Are Firebox VoIP Cyberphones Plug and Play?
    A. No, technically the Firebox VoIP Cyberphone phone requires an extra driver to make use of the keypad, ringer and status LED. Once this driver has been installed then it will not need to be installed again unless updated.

  • Q. Is an external power supply required?
    A. No, all Firebox VoIP Cyberphones are bus powered and source their power from the USB port on the PC.

  • Q. What audio sampling rates are supported?
    A. Firebox VoIP Cyberphones support a wide range of audio sampling and playback rates from 8KHz to 44.1KHz with 8, 16 and 24-bit resolution.

  • Q. Are Firebox VoIP Cyberphones full or half duplex?
    A. All Firebox VoIP Cyberphone handsets are full duplex.

  • Q. I cannot hear the other person or the other person cannot hear me during a VoIP call?
    A. This can be caused if;
    1. Your Firebox VoIP Cyberphone USB audio is muted.
    2. Your soft-phone application is not configured to use Firebox VoIP Cyberphone USB audio.
    3. You are accessing the Internet through a Firewall, Proxy or NAT system. Generally these allow outgoing data without interference, but with only 'recognised' data types being allowed back in. Hence they hear you but you can't hear them.
    4. The H.323 and SIP standards set out how Internet Telephone data needs to be handled by a Proxy Server, NAT and Firewall. Check with your system administrator to see if your systems are configured correctly.

  • Q. How do I find my IP address?
    A. For Windows 2000/XP open a DOS prompt window and type in IPCONFIG /all. This will then display various information about your PC's networking and connection devices such as Modems and NIC's (Network Interface Cards).

  • Q. I can't dial any numbers - what could be wrong?
    A. There could be several reasons for this:
    • If you have just installed the Firebox VoIP Cyberphone driver or integration try restarting your computer with the Firebox VoIP Cyberphone attached to your computers USB port.
    • Make sure there are no device conflicts in your computers Device Manager.

  • Q. Can I add my Free Credit Voucher to my existing Skype account?
    A. Yes. Simply add the Voucher code when you log in and it will add this credit to your account. Here is a link to the page:
Please note:
If you find that you 're having trouble making your speakers work using Windows XP then follow the instructions below:
  1. Navigate to Control Panel/ Sounds and Audio Devices/ Audio and set Sound Playback and Sound Recording to Default (or other chosen) devices (not to VoIP Phone as instructed in manual)
  2. Go to Skype/ Tools (not File, as shown)/ Options/ Sounds Devices- Set to VoIP Phone etc
Further documents/downloads:
If this was a perfect world, there'd be no yodelling, we wouldn't be ashamed of our love handles and everyone would be using Skype to talk for free.

Unfortunately the world is far from perfect, and not everyone has Skype yet. That's why we have SkypeOut, a low cost way to make calls from Skype to friends who still use those traditional landlines or mobile phones. That means calling anyone, anywhere in the world at local rates.

Skype Voicemail
Sometimes talking on Skype isn't possible when the person you're trying to call is offline or busy. That's why we have Skype Voicemail.

Skype Voicemail allows you to send voicemail messages to anyone on skype. It is like sending a chat but with the sound on. You can record messages and send them to your friends without disturbing them. You can pick up messages when you're away or busy on another call and you can keep the messages for as long as you like. In fact, you don't have to be online at all for someone to leave a message. People will be able to contact you when you're sleeping, walking the dog, mowing the lawn, knitting, playing with the cat, ignoring people, practicing your tap dancing… and we could go on here. When you can't or don't have the time to talk or pick up the phone, Skype Voicemail does it for you.